How-to "help" someone use a computer.

Write tutorials here
There are more tutorials here
Forum rules
Please don't add support questions to tutorials,start your own thread in the appropriate sub-forum instead. Before you post please read this
Level 1
Level 1
Posts: 22
Joined: Thu Jul 10, 2014 10:37 pm

Re: How-to "help" someone use a computer.

Postby enxio27 » Sun Jul 13, 2014 11:41 am

I think I'm going to print this out and re-read it every time my mother calls me with a computer problem.

User avatar
Level 13
Level 13
Posts: 4583
Joined: Tue Mar 25, 2014 12:11 pm
Location: here and there

Re: How-to "help" someone use a computer.

Postby PatH57 » Fri Jul 18, 2014 3:25 pm

my 2 cents,

everybody knows something about computers nowadays and will try to fix it before asking (even my mother)
Be clear and ask again, avoid technical mambo jumbo or sending

Code: Select all

sudo whatever
before checking what the level of understanding is.
Everyone seems to know what memory is and then again and again I hear "I'm running out of memory" when it was disk space...
Linux, windows,unix,MacOS each use a different language. It is all English but so many dialects... and when you start getting fluent in one you tend to forget that others aren't.
People disagree with me. I just ignore them.
(Linus Torvalds, regarding the use of C++ for the Linux kernel.)

Please Add [Solved] to the topic-title of your first post when appropriate so others know they might find a solution here.

Level 2
Level 2
Posts: 83
Joined: Sun Sep 23, 2012 4:52 pm

Re: How-to "help" someone use a computer.

Postby gingertom5005 » Tue Oct 28, 2014 1:01 am

I do quite a bit of one to one teaching with older people, often in their seventies and eighties and have been fairly successful with all my students. I have found that it helps to find either what games they like or what their favourite shows and TV series were. Get a seventy five year old onto Youtube and if they love (say) Dr Finlay's Casebook etc their motivation and ability to absorb information and navigate menus seems to increase exponentially. I like the general understanding of posts that the student needs to be doing rather than watching.

Level 1
Level 1
Posts: 12
Joined: Thu Oct 16, 2014 8:06 am

Re: How-to "help" someone use a computer.

Postby Maggie777 » Tue Oct 28, 2014 8:08 am

I have taught two students to use computer.
It's a step by step procedure
first you need to know how much your students already knows about computer. After that you need to start
I usually start with computer hardware. I believe by taking computer classes you can learn more. A person can learn computer if he / she try using them on daily bases.

User avatar
Level 4
Level 4
Posts: 272
Joined: Sun Mar 29, 2015 4:08 pm

Re: How-to "help" someone use a computer.

Postby ganamant » Tue Mar 31, 2015 2:01 pm

PatH57 wrote: "I'm running out of memory" when it was disk space...

So true. And the fact they call solid state storage cards "memory cards" certainly doesn't help on this issue. I've even heard some people speaking of RAM as a metaphor for storage space in thair minds to remember things.

Level 1
Level 1
Posts: 1
Joined: Tue Oct 27, 2015 11:30 pm

Re: How-to "help" someone use a computer.

Postby benem » Wed Oct 28, 2015 1:03 am

Just keep in mind you have to take a long time to help someone to do something on their computer, that will make you more patience :D
In my true story, I forgot some necessary files in my own computer at home, and call my older sister send those file for me. Just an easy task? Yeah but it take me about 1h :(
Last edited by karlchen on Wed Oct 28, 2015 3:46 am, edited 1 time in total.
Reason: removed link to unrelated external website

User avatar
Level 1
Level 1
Posts: 18
Joined: Wed Oct 26, 2016 9:13 pm
Location: Here and There

Re: How-to "help" someone use a computer.

Postby Palladini » Thu Apr 13, 2017 8:38 pm

I am one of those people who sit down on any computer, fix it and have it running better in few hours. I can also open any program and within 5 minutes be using it like a pro. My earliest days of computer started before the Vic 20 and BASIC computer language, in fact I did do punch cards at one time. I should be teaching home computer use.
[b]I love Linux[/b]
New user, not programming smart, last program language I learned was called Basic on a Commodore 64

Level 4
Level 4
Posts: 334
Joined: Sat Apr 07, 2012 5:23 am

Re: How-to "help" someone use a computer.

Postby lmintnewb2 » Thu Apr 13, 2017 9:44 pm

I prefer old school proven methods, aka pain and violence. Every time they screw some tech task up, hit them on the soles of their feet with a 2x4 a couple times. :)
The most powerful free tech-support tool the world has ever known. > HERE <

Return to “Tutorials”

Who is online

Users browsing this forum: No registered users and 2 guests