Mint freezes immediately upon boot

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jobtraklite
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Re: Mint freezes immediately upon boot

Post by jobtraklite » Mon Dec 02, 2019 1:42 pm

trytip wrote:
Sat Nov 30, 2019 7:02 pm
so with all your training and skills as a software programmer you didn't once think of posting some outputs that are useful in solving your issue? i have had many successes restoring my mint 19.2 from a damage boot using sometimes usb live 18.3 xfce. i do acknowledge that timeshift sometimes malfunctions. sounds like you did not completely destroy windows and some boot links still remain. it's up to you to provide a clean environment for linux to install itself that means bios settings and partitions ready to go when you boot the live mint.
the installer does best it can to partition your system for you if you are the lucky ones, i guess you fall into a category otherwise not routine, just as i have and i'm sure may users here

A few comments.

I have no training other than Fortran on an IBM 1620 back in the days of punched cards and debugging by studying a core dump. When PC's came along I got interested in programming as a hobby starting with dBase for Dos, moving onto Visual Fox Pro when Windows appeared, and then web applications using PHP and MYSQL. I was fooling around with Python on Linux when the trouble started. Whatever I've learned came from books and google. Is this forum only for highly trained professionals?

I'm not sure what outputs I can post. I've described the boot menu and the Mint GUI screen that appears, both with and without the live USB drive inserted. The problems is that I can get no outputs.

I wouldn't blame timeshift since I can't access it with a frozen OS.

When I originally ran a live distro and then clicked the install Mint icon, I'm certain I selected the option to delete windows and install only Linux. I also distinctly remember partitioning the disk, either during the install or prior to it with a separate program. If I remember correctly there was one large partiton and one very small one.

What more can I say?

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pbear
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Re: Mint freezes immediately upon boot

Post by pbear » Mon Dec 02, 2019 2:06 pm

jobtraklite wrote:
Mon Dec 02, 2019 1:13 pm
Same result
Darn. Last thing to close the circle is to confirm the USB boots on the other machine. I'm sure the answer will be yes, but it's SOP.

Then we're back to the question I asked earlier, "Why are you having trouble with the live session now when it worked fine originally?"
Do I understand correctly that the live session booted fine originally?
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kc1di
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Re: Mint freezes immediately upon boot

Post by kc1di » Mon Dec 02, 2019 3:23 pm

how old is the Hard Drive in that machine? It's beginning to sound like H.D. Failure.
Just a guess though.
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jobtraklite
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Re: Mint freezes immediately upon boot

Post by jobtraklite » Mon Dec 02, 2019 7:40 pm

@pbear: Following your suggestion I tried loading mint on my windows 10 computer. The GUI appeared sort of; only the task bar with the expected buttons appeared at the bottom. Then it froze.

I pulled out another USB drive to try. It booted to Mint and worked like expected (on the windows machine that is). This drive doesn't resemble the Mint live distro that I've been using. Its structure:
  • D: linux mint
    • -efi (folder)
      • boot (folder)
        • bootx65.efi
          grubx64.efi
        dell (folder)
        • logs (folder)
          • diags_current.xml
            diags_previous.xml
After booting on the linux machines twice unsucessful, diags_previous.xml looked like

Code: Select all

<?xml version="1.0" encoding="UTF-8"?>
-<SupportAssistPrebootDiagnosticLog>
<Schema>1.0.0</Schema>
<LogNumber>62</LogNumber>
<LogTimeStamp>10/12/2019 15:52:20</LogTimeStamp>
-<ePSA_Data>
<Result>Abort</Result>
ReturnCode>BOOT_F2</ReturnCode>
<DevicesTested>Memory, Hard Drive</DevicesTested>
<ePSAFullVersion>4306.12</ePSAFullVersion>
<ePSAInvocationCount>2</ePSAInvocationCount>
</ePSA_Data>
-<BIOS_Data>
<ErrorCategory>OS_BOOT_FAILURE</ErrorCategory>                     <<<<========
-<ErrorMessage>
-<![CDATA[Os Boot Failure]]>
</ErrorMessage>
<SOS_Available>FALSE</SOS_Available>
<TimeOutSeconds>0</TimeOutSeconds>
</BIOS_Data>
</SupportAssistPrebootDiagnosticLog>
diags_current.xml looked like

Code: Select all

<?xml version="1.0" encoding="UTF-8"?>
-<SupportAssistPrebootDiagnosticLog>
<Schema>1.0.0</Schema>
<LogNumber>63</LogNumber>
<LogTimeStamp>10/12/2019 16:35:58</LogTimeStamp>
-<ePSA_Data>
<Result>Not Reported</Result>
<ReturnCode>BOOT_HOST_OS</ReturnCode>
<ePSAFullVersion>4306.12</ePSAFullVersion>
<ePSAInvocationCount>1</ePSAInvocationCount>
</ePSA_Data>
+<BIOS_Data>
</SupportAssistPrebootDiagnosticLog>
You understand correctly that the live session booted fine originally

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pbear
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Re: Mint freezes immediately upon boot

Post by pbear » Mon Dec 02, 2019 9:08 pm

jobtraklite wrote:
Mon Dec 02, 2019 7:40 pm
This drive doesn't resemble the Mint live distro that I've been using. Its structure:
Okay, I'll bite, how the heck did you do that? A live boot USB with a Dell folder simply isn't possible. Or are you describing the internal drive?

By the way, the xml files are Greek to me. Sorry.
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Re: Mint freezes immediately upon boot

Post by trytip » Tue Dec 03, 2019 12:12 am

I wouldn't blame timeshift since I can't access it with a frozen OS.
boot with a linux mint live and open timeshift > in options select it where you had it selected before and you have your system back
BUT: UNcheck Bootloader Options (Advanced) so it will not install bootlader new it will keep it as it was when you booted it with this timeshift

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trytip
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Re: Mint freezes immediately upon boot

Post by trytip » Tue Dec 03, 2019 12:20 am

I have no training other than Fortran on an IBM 1620 back in the days of punched cards and debugging by studying a core dump. When PC's came along I got interested in programming as a hobby starting with dBase for Dos, moving onto Visual Fox Pro when Windows appeared, and then web applications using PHP and MYSQL. I was fooling around with Python on Linux when the trouble started. Whatever I've learned came from books and google. Is this forum only for highly trained professionals?
this means you know your way around things, unlike some elderly grandparents that just barely learned how to doubleclick :mrgreen:
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Re: Mint freezes immediately upon boot

Post by jobtraklite » Tue Dec 03, 2019 11:01 am

pbear wrote:
Mon Dec 02, 2019 9:08 pm
jobtraklite wrote:
Mon Dec 02, 2019 7:40 pm
This drive doesn't resemble the Mint live distro that I've been using. Its structure:
Okay, I'll bite, how the heck did you do that? A live boot USB with a Dell folder simply isn't possible. Or are you describing the internal drive?
No, I'm describing the USB drive. I was about to burn a new Mint onto it, but decided to try booting it first because I'm almost sure it is the drive I created as insurance before installing Linux that is supposed to "refresh" Windows. As far as how it live booted Mint, you got me.

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Re: Mint freezes immediately upon boot

Post by jobtraklite » Tue Dec 03, 2019 11:04 am

trytip wrote:
Tue Dec 03, 2019 12:20 am
I have no training other than Fortran on an IBM 1620 back in the days of punched cards and debugging by studying a core dump. When PC's came along I got interested in programming as a hobby starting with dBase for Dos, moving onto Visual Fox Pro when Windows appeared, and then web applications using PHP and MYSQL. I was fooling around with Python on Linux when the trouble started. Whatever I've learned came from books and google. Is this forum only for highly trained professionals?
this means you know your way around things, unlike some elderly grandparents that just barely learned how to doubleclick :mrgreen:
Yeh! I'm probably the only great grampa in captivity whose children come to for computer advice. I guess I've been spoiled by first DOS then Windows because all that low level heavy lifting is done for you. About all I remember about booting is that it comes from the word bootstrap, which mean pulling yourself up by yourself.

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Re: Mint freezes immediately upon boot

Post by jobtraklite » Tue Dec 03, 2019 11:07 am

trytip wrote:
Tue Dec 03, 2019 12:12 am
I wouldn't blame timeshift since I can't access it with a frozen OS.
boot with a linux mint live and open timeshift > in options select it where you had it selected before and you have your system back
BUT: UNcheck Bootloader Options (Advanced) so it will not install bootlader new it will keep it as it was when you booted it with this timeshift
As I mentioned in the original post, this was my plan. But the live mint also freezes immediately.

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Re: Mint freezes immediately upon boot

Post by trytip » Tue Dec 03, 2019 11:10 am

jobtraklite wrote:
Tue Dec 03, 2019 11:04 am
Yeh! I'm probably the only great grampa in captivity whose children come to for computer advice. I guess I've been spoiled by first DOS then Windows because all that low level heavy lifting is done for you. About all I remember about booting is that it comes from the word bootstrap, which mean pulling yourself up by yourself.
on windows xp i partitioned the bootloader and drives with system commander and had a stargate logo for my system commander (grub) and installed win95,win98,win2000,winme and the current winxp. yes i learned how to partition my drive 10 years before i even knew what linux was. but that learning didn't come from me asking question on forums. back then all i knew was AIM and AOL

try a different live distro, have you tried anything other than mint? bios settings are all up to you, maybe something is blocking the boot there. also unplug all hdmi and other usb
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Re: Mint freezes immediately upon boot

Post by jobtraklite » Tue Dec 03, 2019 11:25 am

kc1di wrote:
Mon Dec 02, 2019 3:23 pm
how old is the Hard Drive in that machine? It's beginning to sound like H.D. Failure.
Just a guess though.
The machine was purchased in July of 2018. No doubt there is a HD problem; but I doubt it is hardware related.

I'm about ready to try to scrape it and start over. So I googled "format hard drive without OS".

The first hit started with Step 1: Select a partition. How? As I mentioned in an earlier post, everything I know came from google. With php/mysql, javascript, and Visual Fox Pro (even though long since dead according to MS), I always got the answer right away. Lately, the hits have been like this: no context or not relevant.

The second hit said to do what I have been doing: boot a live distro.

The third was a 12 page "how to" of a product by EaseUS. Maybe when I have some time, I'll take a look at it.

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Re: Mint freezes immediately upon boot

Post by jobtraklite » Tue Dec 03, 2019 12:09 pm

trytip wrote:
Tue Dec 03, 2019 11:10 am
try a different live distro, have you tried anything other than mint? bios settings are all up to you, maybe something is blocking the boot there. also unplug all hdmi and other usb
Funny you should ask. I looked at Ubuntu; but it claimed to require 25G of my 30GB SSD, I then tried Debian which only asks for 10GB, but make the mistake of using the Universal Installer. I got the error message: "FAT32 system detected. Your drive must be formatted as FAT32 or NTFS." I also formatted it NTFS and got the same error. I know you folks are beginning to think I am making all this up. But that is the message as it appeared.

So I gave up on Debian. I even looked at non-politically correct distributions like Slax and Porteus. But as of now, I haven't figured out their installation procedure.

I went back to Debian and was able to create the live distro using good ole Rufus. The installation went a long way, but froze after setting up the network connection. So, it looks like it is time to stop hounding you folks at Mint and try bugging the Debian forum.

Seriously, thanks all for you patience and perserverance.

PS No hdmi cable attached. Wireless mouse receiver in the other USB port. Certainly that is harmless.

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Re: Mint freezes immediately upon boot

Post by kc1di » Tue Dec 03, 2019 1:57 pm

30 GBs is not much room. That may be where some of the trouble lies.
In any event hope you get it working.
Good luck.
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Re: Mint freezes immediately upon boot

Post by vimes666 » Wed Dec 04, 2019 7:00 am

I am getting the impression that this has to to with recent changes in the microcode. A few hours ago I received a new update for the microcode for this bug: https://bugs.launchpad.net/ubuntu/+sour ... ug/1854764
I do not know much about microcode especially about the persistancy of a microcode update in relation to a live boot device.
Maybe some microcode specialists can tell?

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Re: Mint freezes immediately upon boot

Post by trytip » Wed Dec 04, 2019 9:58 am

i meant to try a different linux distribution live mode only to get a feel for your hardware. ubuntu and debian is not much stretch from mint. go for broke and really try something different and no need to install it. just run it live, and in windows use rufus to make your usb bootable. but you are right, i ran into quite a lot od issues creating usb bootables in windows and linux. some gave kernel panic some never booted, some wouldn't format

try mageia 7.1 live and run it from the usb without installing for a few days https://www.mageia.org/en/downloads/ click the Live Media they have PLASMA GNOME XFCE
boy do i miss .rpm systems, do not get discouraged because of package management, everything is pretty much the same
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Re: Mint freezes immediately upon boot

Post by pbear » Wed Dec 04, 2019 1:52 pm

Hey jobtraklite. Was looking through my notes for something else and tripped over this link to a prior thread about a similar problem. Don't know whether it will be any help, but thought I'd pass along for your review.
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If your problem has been solved, please edit the thread title.

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