linux mint 19.1 install

[jamesyboy29]

hi folks,
ineed some help with installing linux mint 19.1 on a sff dell optiplex 990 8mb ram 1tb hd core i7 processor speed 3.4. i am istalling from a usb., when i get to the install now part it doesn't do anything! the pc can boot from legacy or uefi and i have tried both to no avail . would very much appreciate some help on this matter, thanks.

[zcot]

Hi jamesyboy29, Welcome.

Where in the "install now" part does it not do anything? Like, you double-click the install icon disc and it doesn't do anything at that point? or you end up with some specific error later? or what?

[thx-1138]

...does this machine already have an OS installed / NTFS partitions taking up the whole space?

There was a recent thread here with relatively 'similar' behavior -
the installer 'not doing nothing' when clicked, and not even coming up with any logs...
Solution was pretty easy once figured out, see here if such is the case:
viewtopic.php?p=1574798#p1574798

[hcentaur13]

When windows installed in default it is installed with UEFI. To get any OS selectable both OSes must be installed UEFI. This is done right:
Mint up to 18.3: boot up the medium that starts the installer booting explicite with UEFI in BIOS.
Since Mint 19 it is done implicite but can do so explicite.

When you have installed W10 explicite in compatible mode then you must explicite done compatible by Mint installer medium too.

Mint installer needs either free space to install mint beside linux or go over "Others" and make free space by shrinking windows and the create new partition(s):
30 GB, mount on /
8, 16 or 32 GB as linux swap
30 GB or more on /home

Partition type is either ext4 or btrfs.

[jamesyboy29]

hi guys,
in reply i can say that i have now installed linux mint 19.3, after faffing about i looked at my hard drive and noticed that the partition i was trying to boot into was only 256mb, i downloaded gparted and increased the partition to 2gb and was able to install linux mint 19.3. now the only problem i have isthat there is no sound!. i ran diagnostics in bios and tested the audio output and igot sound from my actual pc and not my speakers, and i also dont get any sound when i plug my headphones in so no fault with them. do i need to install new drivers? i will try and get more info on my pc ,spcifically on sound card etc ,would be grateful for any ideas and thanks in advance.

[jamesyboy29]

...does this machine already have an OS installed / NTFS partitions taking up the whole space?
no but when i ran gparted . isaw lots of partitions and remember the biggest was "centos"
There was a recent thread here with relatively 'similar' behavior -
the installer 'not doing nothing' when clicked, and not even coming up with any logs...
Solution was pretty easy once figured out, see here if such is the case:
viewtopic.php?p=1574798#p1574798

[jamesyboy29]

Hi jamesyboy29, Welcome.

Where in the "install now" part does it not do anything? Like, you double-click the install icon disc and it doesn't do anything at that point? or you end up with some specific error later? or what?
[/ i found out that my partition for installing was only 256mb, i increased size and was able to install]

[zcot]

hi guys,
in reply i can say that i have now installed linux mint 19.3, after faffing about i looked at my hard drive and noticed that the partition i was trying to boot into was only 256mb, i downloaded gparted and increased the partition to 2gb and was able to install linux mint 19.3. now the only problem i have isthat there is no sound!. i ran diagnostics in bios and tested the audio output and igot sound from my actual pc and not my speakers, and i also dont get any sound when i plug my headphones in so no fault with them. do i need to install new drivers? i will try and get more info on my pc ,spcifically on sound card etc ,would be grateful for any ideas and thanks in advance.

Excellent!

So, about sound, drivers are shipped within the kernel. If you check in the sound settings you can figure if analog or digital configuration is chosen. Digital is often selected by default on certain setups, which would direct sound to hdmi or optical outputs. For pc speakers, headphones or typical audio plugs on the motherboard, analog is the choice you want.

We can go a step further with that if needed. If so, then use terminal command: inxi -Axx and show us that output.

[jamesyboy29]

i did what you asked and i got this:Audio:
Device-1: Intel 6 Series/C200 Series Family High Definition Audio
vendor: Dell driver: snd_hda_intel v: kernel bus ID: 00:1b.0
chip ID: 8086:1c20
Sound Server: ALSA v: k4.15.0-43-generic
any good?

[zcot]

Oh, I wasn't notified of this response until just now. Anyway...

Test with 4.18 kernel, there is a bug in relation to 4.15 kernel and not patched yet.

Install kernel from Update Manager, click "View" menu - "Linux Kernels".

Install a 4.18 kernel, then reboot to test.

[jamesyboy29]

i did what you suggested but still no sound at all

[zcot]

Ok, please share result url from terminal command: upload-system-info

[jamesyboy29]

i did what you asked and this is what i got: james@james-OptiPlex-990:~$ [17662:17662:0122/174740.697145:ERROR:zygote_host_impl_linux.cc(89)] Running as root without --no-sandbox is not supported. See https://crbug.com/638180.
Gtk-Message: 17:47:40.862: GtkDialog mapped without a transient parent. This is discouraged. any help?

[zcot]

oh, alternate browser maybe?

anyway, this is the long form of the command instead: inxi -Fxxxrz

[jamesyboy29]

i ran it and this is what i got:
System:
Host: james-OptiPlex-990 Kernel: 4.18.0-13-generic x86_64 bits: 64
compiler: gcc v: 7.3.0 Desktop: Xfce 4.12.3 tk: Gtk 2.24.31
info: xfce4-panel wm: xfwm4 dm: LightDM 1.26.0
Distro: Linux Mint 19.1 Tessa base: Ubuntu 18.04 bionic
Machine:
Type: Desktop System: Dell product: OptiPlex 990 v: 01 serial: <filter>
Chassis: type: 15 serial: <filter>
Mobo: Dell model: 0D6H9T v: A03 serial: <filter> BIOS: Dell v: A18
date: 09/24/2013
Battery:
Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard K270
serial: <filter> charge: 55% rechargeable: yes status: Discharging
CPU:
Topology: Quad Core model: Intel Core i7-2600 bits: 64 type: MT MCP
arch: Sandy Bridge rev: 7 L1 cache: 256 KiB L2 cache: 8192 KiB
L3 cache: 8192 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 54274
Speed: 1596 MHz min/max: 1600/3800 MHz Core speeds (MHz): 1: 1596 2: 1596
3: 1596 4: 1596 5: 1596 6: 1596 7: 1594 8: 1596
Graphics:
Device-1: Intel 2nd Generation Core Processor Family Integrated Graphics
vendor: Dell driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:0102
Display: server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa
resolution: 1920x1080~60Hz
OpenGL: renderer: Mesa DRI Intel Sandybridge Desktop v: 3.3 Mesa 18.0.5
compat-v: 3.0 direct render: Yes
Audio:
Device-1: Intel 6 Series/C200 Series Family High Definition Audio
vendor: Dell driver: snd_hda_intel v: kernel bus ID: 00:1b.0
chip ID: 8086:1c20
Sound Server: ALSA v: k4.18.0-13-generic
Network:
Device-1: Intel 82579LM Gigabit Network vendor: Dell driver: e1000e
v: 3.2.6-k port: 3080 bus ID: 00:19.0 chip ID: 8086:1502
IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
Local Storage: total: 931.51 GiB used: 17.69 GiB (1.9%)
ID-1: /dev/sda vendor: Western Digital model: WD1003FZEX-00MK2A0
size: 931.51 GiB speed: 6.0 Gb/s rotation: 7200 rpm serial: <filter>
rev: 1A01 temp: 28 C scheme: MBR
RAID:
Hardware-1: Intel SATA Controller [RAID mode] driver: ahci v: 3.0
port: 3060 bus ID: 00:1f.2 chip ID: 8086.2822 rev: 04
Partition:
ID-1: / size: 915.89 GiB used: 17.69 GiB (1.9%) fs: ext4 dev: /dev/sda1
Sensors:
System Temperatures: cpu: 32.0 C mobo: N/A
Fan Speeds (RPM): N/A
Repos:
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http://packages.linuxmint.com tessa main upstream import backport #id:linuxmint_main
2: deb http://archive.ubuntu.com/ubuntu bionic main restricted universe multiverse
3: deb http://archive.ubuntu.com/ubuntu bionic-updates main restricted universe multiverse
4: deb http://archive.ubuntu.com/ubuntu bionic-backports main restricted universe multiverse
5: deb http://security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
6: deb http://archive.canonical.com/ubuntu/ bionic partner
Info:
Processes: 228 Uptime: 10h 22m Memory: 7.67 GiB used: 1.70 GiB (22.1%)
Init: systemd v: 237 runlevel: 5 Compilers: gcc: 7.3.0 alt: 7
Shell: bash (sudo) v: 4.4.19 running in: xfce4-terminal inxi: 3.0.27
i also tried other browsers but no luck there.

[zcot]

i ran it and this is what i got:

Code: Select all

System:
  Host: james-OptiPlex-990 Kernel: 4.18.0-13-generic x86_64 bits: 64 
  compiler: gcc v: 7.3.0 Desktop: Xfce 4.12.3 tk: Gtk 2.24.31 
  info: xfce4-panel wm: xfwm4 dm: LightDM 1.26.0 
  Distro: Linux Mint 19.1 Tessa base: Ubuntu 18.04 bionic 
Machine:
  Type: Desktop System: Dell product: OptiPlex 990 v: 01 serial: <filter> 
  Chassis: type: 15 serial: <filter> 
  Mobo: Dell model: 0D6H9T v: A03 serial: <filter> BIOS: Dell v: A18 
  date: 09/24/2013 
Battery:
  Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard K270 
  serial: <filter> charge: 55% rechargeable: yes status: Discharging 
CPU:
  Topology: Quad Core model: Intel Core i7-2600 bits: 64 type: MT MCP 
  arch: Sandy Bridge rev: 7 L1 cache: 256 KiB L2 cache: 8192 KiB 
  L3 cache: 8192 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 54274 
  Speed: 1596 MHz min/max: 1600/3800 MHz Core speeds (MHz): 1: 1596 2: 1596 
  3: 1596 4: 1596 5: 1596 6: 1596 7: 1594 8: 1596 
Graphics:
  Device-1: Intel 2nd Generation Core Processor Family Integrated Graphics 
  vendor: Dell driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:0102 
  Display: server: X.Org 1.19.6 driver: modesetting unloaded: fbdev,vesa 
  resolution: 1920x1080~60Hz 
  OpenGL: renderer: Mesa DRI Intel Sandybridge Desktop v: 3.3 Mesa 18.0.5 
  compat-v: 3.0 direct render: Yes 
Audio:
  Device-1: Intel 6 Series/C200 Series Family High Definition Audio 
  vendor: Dell driver: snd_hda_intel v: kernel bus ID: 00:1b.0 
  chip ID: 8086:1c20 
  Sound Server: ALSA v: k4.18.0-13-generic 
Network:
  Device-1: Intel 82579LM Gigabit Network vendor: Dell driver: e1000e 
  v: 3.2.6-k port: 3080 bus ID: 00:19.0 chip ID: 8086:1502 
  IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter> 
Drives:
  Local Storage: total: 931.51 GiB used: 17.69 GiB (1.9%) 
  ID-1: /dev/sda vendor: Western Digital model: WD1003FZEX-00MK2A0 
  size: 931.51 GiB speed: 6.0 Gb/s rotation: 7200 rpm serial: <filter> 
  rev: 1A01 temp: 28 C scheme: MBR 
RAID:
  Hardware-1: Intel SATA Controller [RAID mode] driver: ahci v: 3.0 
  port: 3060 bus ID: 00:1f.2 chip ID: 8086.2822 rev: 04 
Partition:
  ID-1: / size: 915.89 GiB used: 17.69 GiB (1.9%) fs: ext4 dev: /dev/sda1 
Sensors:
  System Temperatures: cpu: 32.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
  1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com tessa main upstream import backport #id:linuxmint_main
  2: deb http://archive.ubuntu.com/ubuntu bionic main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu bionic-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu bionic-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ bionic partner
Info:
  Processes: 228 Uptime: 10h 22m Memory: 7.67 GiB used: 1.70 GiB (22.1%) 
  Init: systemd v: 237 runlevel: 5 Compilers: gcc: 7.3.0 alt: 7 
  Shell: bash (sudo) v: 4.4.19 running in: xfce4-terminal inxi: 3.0.27 

i also tried other browsers but no luck there.

Double check this: In the volume control at bottom right make sure the configuration tab shows analog stereo duplex(or output), also using the output devices tab make sure the speaker is not highlighted(so therefore mute is off), and then on the playback tab scroll down if needed and find the active sound output(you will see the bouncing sound meter movement).. make sure there is no mute and have volume. Do you have the bouncing sound meter movement? How is the screen connected? vga, dvi, hdmi cable?

[jamesyboy29]

yes tried all that and i get the sound meter bouncing, no luck. im beginning to think that my audio or sound card is not compatible with linux mint 19.this was an ex business pc so i will download the manual for this pc and see if i can get more info

[MrEen]

Hi jamesyboy29.

I'm pretty sure your sound card is supported. I't probably just not configured correctly.

I'd suggest you install and run PulseAudio Volume Control (pavucontrol) and on the Configuration tab select Analog Stereo Duplex, then ensure the Output Devices tab shows the correct port for your use case (headphones, speakers, etc.)

If still no luck, paste back the output of running aplay -l in the terminal. Also, start a song or video then run pacmd list-sinks in the terminal and paste that output as well.

Good luck.

[jamesyboy29]

i did what you asked and this is what i got:james@james-OptiPlex-990:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC269VB Analog [ALC269VB Analog]
Subdevices: 0/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
james@james-OptiPlex-990:~$ pacmd list-sinks
1 sink(s) available.
* index: 0
name: <alsa_output.pci-0000_00_1b.0.analog-stereo>
driver: <module-alsa-card.c>
flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: RUNNING
suspend cause:
priority: 9039
volume: front-left: 63212 / 96% / -0.94 dB, front-right: 63212 / 96% / -0.94 dB
balance 0.00
base volume: 65536 / 100% / 0.00 dB
volume steps: 65537
muted: no
current latency: 22.62 ms
max request: 4 KiB
max rewind: 64 KiB
monitor source: 0
sample spec: s16le 2ch 44100Hz
channel map: front-left,front-right
Stereo
used by: 1
linked by: 3
configured latency: 23.22 ms; range is 0.50 .. 371.52 ms
card: 0 <alsa_card.pci-0000_00_1b.0>
module: 7
properties:
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "ALC269VB Analog"
alsa.id = "ALC269VB Analog"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "0"
alsa.card = "0"
alsa.card_name = "HDA Intel PCH"
alsa.long_card_name = "HDA Intel PCH at 0xe1a60000 irq 28"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:1b.0"
sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "1c20"
device.product.name = "6 Series/C200 Series Chipset Family High Definition Audio Controller"
device.form_factor = "internal"
device.string = "front:0"
device.buffering.buffer_size = "65536"
device.buffering.fragment_size = "32768"
device.access_mode = "mmap+timer"
device.profile.name = "analog-stereo"
device.profile.description = "Analogue Stereo"
device.description = "Built-in Audio Analogue Stereo"
alsa.mixer_name = "Realtek ALC269VB"
alsa.components = "HDA:10ec0269,1028047e,00100100 HDA:80862805,80860101,00100000"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
ports:
analog-output-lineout: Line Out (priority 9900, latency offset 0 usec, available: no)
properties:

analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
properties:
device.icon_name = "audio-speakers"
analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: no)
properties:
device.icon_name = "audio-headphones"
active port: <analog-output-speaker>
still no sound

[MrEen]

Do you have headphones you can plug in? I'm suspecting they will work, but the speakers still won't when unplugging them.

I've seen a few similar issues with users that also have the ALC269VB codec. Often the problem just disappears without knowing why.

Also see if a full shutdown instead of a reboot makes a difference.