Mint Partition Seems to have disappeared

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Monsieur Arkadin
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Mint Partition Seems to have disappeared

Post by Monsieur Arkadin » Thu Oct 03, 2019 11:16 pm

Hi Everyone!
So I have an Asus laptop that I dual boot with Mint and Windows 10. Almost never use windows, except to run Adobe CC applications and stream the DRM web content that seems to block linux.

Today I was working, booted in Mint, and everything froze up. My screen went black, except I could still see the mouse (which couldn't be moved) and so I had to do a hard shut down. After that I could not properly boot back into Linux mint. I managed to boot into Safe Mode for a few minutes, then after that it stopped working completely.
Then I tried booting up the computer and it went strait to BIOS which said there were no bootable items.
Then I tried booting several more times, and windows attempted to repair itself. Now the computer automatically boots into windows (which does not work properly by the way. It gives me a screen that says there was a problem and you need to re-start, ad nauseum).
I'm able to boot into Mint with my liveboot USB. But I'm wondering have I lost my regular partition with all my files on it? Is there a way to check? Any suspicion of what may have happened.
I like using linux, but I definitely do not really know what I'm doing. So there's that.
Thank you.

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catweazel
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Re: Mint Partition Seems to have disappeared

Post by catweazel » Thu Oct 03, 2019 11:24 pm

Monsieur Arkadin wrote:
Thu Oct 03, 2019 11:16 pm
But I'm wondering have I lost my regular partition with all my files on it?
I suspect that your machine has had a catastrophic hardware failure. More than likely your HDD is going toes up. Backup your treasured stuff immediately, if it's not already gone. Use the live session to try and mount your HDD.
"There is, ultimately, only one truth -- cogito, ergo sum -- everything else is an assumption." - Me, my swansong.

RIH
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Re: Mint Partition Seems to have disappeared

Post by RIH » Thu Oct 03, 2019 11:26 pm

Fire up GParted in your live session & post a print of what your drives show back here would be a good starting point..
Or just

Code: Select all

inxi -Fxz
in Terminal & copy the output back here between the Code Display Tags (</>) also might be very useful...
Aspire-TC-705 Kernel: 4.15.0-66-generic x86_64 bits: 64
compiler: gcc v: 7.3.0 Desktop: Cinnamon 4.2.3
Distro: Linux Mint 19.2

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Spearmint2
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Re: Mint Partition Seems to have disappeared

Post by Spearmint2 » Thu Oct 03, 2019 11:27 pm

sounds like your hard drive is failing. I'd boot to a LIVE DVD or USB and run fsck on it.
All things go better with Mint. Mint julep, mint jelly, mint gum, candy mints, pillow mints, peppermint, chocolate mints, spearmint,....

athi
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Re: Mint Partition Seems to have disappeared

Post by athi » Thu Oct 03, 2019 11:28 pm

Something got damaged and from the fact that both Mint and Windows are acting flaky, could be the drive is damaged/dying.

Try booting with the Mint live DVD/USB and see if you can get into Mint live session. First thing is to try to backup all data as catweazel suggested. Then run Disks, click on the 3 horizontal bars icon in the upper right corner of Disks window, select Smart Data & Self-Test, click Start Self-test and select Extended. This will perform the long SMART test on your drive, please post results of test.
Mint Mate 19.1. Main rig is HP 800G2 I5 6500 16GB ram, 120GB boot drive, 2x3TB, 1x4TB data drives. Oldest rig is Mate 18.3 on Dell D620 with 32bits core duo.

Monsieur Arkadin
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Re: Mint Partition Seems to have disappeared

Post by Monsieur Arkadin » Thu Oct 03, 2019 11:46 pm

RIH wrote:
Thu Oct 03, 2019 11:26 pm
Fire up GParted in your live session & post a print of what your drives show back here would be a good starting point..
Or just

Code: Select all

inxi -Fxz
in Terminal & copy the output back here between the Code Display Tags (</>) also might be very useful...
Ok, I did the fxz. This is what I came up with.

Code: Select all

Dual core Intel Core i5-7200U (-MT-MCP-) 
           arch: Kaby Lake rev.9 cache: 3072 KB bmips: 10848
           clock speeds: max: 3100 MHz 1: 2400 MHz 2: 2400 MHz 3: 2400 MHz
           4: 2400 MHz
           CPU Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
           arch_perfmon art avx avx2 bmi1 bmi2 bts clflush clflushopt cmov
           constant_tsc cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64 dtherm dts
           epb ept erms est f16c flexpriority fma fpu fsgsbase fxsr ht hwp
           hwp_act_window hwp_epp hwp_notify ida intel_pt invpcid
           invpcid_single lahf_lm lm mca mce mmx monitor movbe mpx msr mtrr
           nonstop_tsc nopl nx pae pat pbe pcid pclmulqdq pdcm pdpe1gb pebs
           pge pln pni popcnt pse pse36 pti pts rdrand rdseed rdtscp rep_good
           sdbg sep smap smep ss sse sse2 sse4_1 sse4_2 ssse3 syscall tm tm2
           tpr_shadow tsc tsc_adjust tsc_known_freq vme vmx vnmi vpid x2apic
           xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr

RIH
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Re: Mint Partition Seems to have disappeared

Post by RIH » Thu Oct 03, 2019 11:50 pm

Ah you did

Code: Select all

inxi -fxz
not

Code: Select all

inxi -Fxz
Unfortunately in Linux size sometimes does matter... :D

If you re-do using a capital F then you will give a great deal more information..
Aspire-TC-705 Kernel: 4.15.0-66-generic x86_64 bits: 64
compiler: gcc v: 7.3.0 Desktop: Cinnamon 4.2.3
Distro: Linux Mint 19.2

Monsieur Arkadin
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Re: Mint Partition Seems to have disappeared

Post by Monsieur Arkadin » Thu Oct 03, 2019 11:55 pm

athi wrote:
Thu Oct 03, 2019 11:28 pm
Something got damaged and from the fact that both Mint and Windows are acting flaky, could be the drive is damaged/dying.

Try booting with the Mint live DVD/USB and see if you can get into Mint live session. First thing is to try to backup all data as catweazel suggested. Then run Disks, click on the 3 horizontal bars icon in the upper right corner of Disks window, select Smart Data & Self-Test, click Start Self-test and select Extended. This will perform the long SMART test on your drive, please post results of test.
Thank you, I tried to do this, but in disks it only shows my Thumb Drive and a 1.9 gig loop drive. My others are missing and I cannot run the smart data and smart test. I assume this means they can't even access my HDD. So that looks like bad news.

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Re: Mint Partition Seems to have disappeared

Post by Monsieur Arkadin » Thu Oct 03, 2019 11:57 pm

RIH wrote:
Thu Oct 03, 2019 11:50 pm
Ah you did

Code: Select all

inxi -fxz
not

Code: Select all

inxi -Fxz
Unfortunately in Linux size sometimes does matter... :D

If you re-do using a capital F then you will give a great deal more information..
Thanks! I didn't even realize the difference as I was typing. This was my result.

Code: Select all

System:    Host: mint Kernel: 4.15.0-20-generic x86_64 bits: 64 gcc: 7.3.0
           Desktop: Cinnamon 3.8.8 (Gtk 3.22.30-1ubuntu1)
           Distro: Linux Mint 19 Tara
Machine:   Device: laptop System: ASUSTeK product: TP501UAK v: 1.0 serial: N/A
           Mobo: ASUSTeK model: TP501UAK v: 1.0 serial: N/A
           UEFI: American Megatrends v: TP501UAK.301 date: 09/06/2016
Battery    BAT0: charge: 19.2 Wh 63.4% condition: 30.3/38.0 Wh (80%)
           model: ASUSTeK ASUS status: Discharging
CPU:       Dual core Intel Core i5-7200U (-MT-MCP-) 
           arch: Kaby Lake rev.9 cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 10848
           clock speeds: max: 3100 MHz 1: 800 MHz 2: 800 MHz 3: 800 MHz
           4: 800 MHz
Graphics:  Card: Intel HD Graphics 620 bus-ID: 00:02.0
           Display Server: x11 (X.Org 1.19.6 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.00hz
           OpenGL: renderer: Mesa DRI Intel HD Graphics 620 (Kaby Lake GT2)
           version: 4.5 Mesa 18.0.0-rc5 Direct Render: Yes
Audio:     Card Intel Sunrise Point-LP HD Audio
           driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: Advanced Linux Sound Architecture v: k4.15.0-20-generic
Network:   Card-1: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: e000 bus-ID: 02:00.0
           IF: enp2s0 state: down mac: <filter>
           Card-2: Realtek RTL8192EE PCIe Wireless Network Adapter
           driver: rtl8192ee port: d000 bus-ID: 03:00.0
           IF: wlp3s0 state: up mac: <filter>
Drives:    HDD Total Size: 31.3GB (78.9% used)
           ID-1: USB /dev/sda model: Cruzer_Blade size: 31.3GB temp: 0C
Partition: ID-1: / size: 2.9G used: 236M (9%) fs: overlay dev: N/A
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 34.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 221 Uptime: 50 min Memory: 2515.4/5844.6MB
           Init: systemd runlevel: 5 Gcc sys: 7.3.0
           Client: Shell (bash 4.4.191) inxi: 2.3.56

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Spearmint2
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Re: Mint Partition Seems to have disappeared

Post by Spearmint2 » Fri Oct 04, 2019 12:15 am

Let's get the SMART data using Terminal with this command.

Code: Select all

sudo smartctl -a -d sat /dev/sd*
Change the * above for your drive, such as sda, sdb, sdc

If you don't have that program, install it, then run the above.

Code: Select all

apt install smartmontools
Last edited by Spearmint2 on Fri Oct 04, 2019 12:19 am, edited 1 time in total.
All things go better with Mint. Mint julep, mint jelly, mint gum, candy mints, pillow mints, peppermint, chocolate mints, spearmint,....

athi
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Re: Mint Partition Seems to have disappeared

Post by athi » Fri Oct 04, 2019 12:17 am

The drive is not showing up in the report, definitely not good.

That laptop should have a SATA SSD (256GB?), just hope it it just dislodged and not dead. You can try going into BIOS setup (tap f2 during post) and see if the drive is recognized by the BIOS. Don't know how comfortable with working on PC, but if you can remove the base you can see if the drive is properly connected to the internal SATA connector. If you have a SATA dock, you can also install the drive in the dock and see if it is recognized in the dock.
Mint Mate 19.1. Main rig is HP 800G2 I5 6500 16GB ram, 120GB boot drive, 2x3TB, 1x4TB data drives. Oldest rig is Mate 18.3 on Dell D620 with 32bits core duo.

Monsieur Arkadin
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Re: Mint Partition Seems to have disappeared

Post by Monsieur Arkadin » Fri Oct 04, 2019 12:19 am

Spearmint2 wrote:
Fri Oct 04, 2019 12:15 am
Let's get the SMART data using Terminal with this command.

Code: Select all

sudo smartctl -a -d sat /dev/sd*
Change the * above for your drive, such as sda, sdb, sdc
Thanks. I tried this. I got...

Code: Select all

sudo: smartctl: command not found

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Spearmint2
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Re: Mint Partition Seems to have disappeared

Post by Spearmint2 » Fri Oct 04, 2019 12:20 am

Code: Select all

apt install smartmontools
then run that command again.

This shows what the program is used for.

Code: Select all

aptitude show smartmontools
All things go better with Mint. Mint julep, mint jelly, mint gum, candy mints, pillow mints, peppermint, chocolate mints, spearmint,....

Monsieur Arkadin
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Re: Mint Partition Seems to have disappeared

Post by Monsieur Arkadin » Fri Oct 04, 2019 12:22 am

Spearmint2 wrote:
Fri Oct 04, 2019 12:20 am

Code: Select all

apt install smartmontools
then run that command again.
Ok, got that done. My result was this:

Code: Select all

smartctl 6.6 2016-05-31 r4324 [x86_64-linux-4.15.0-20-generic] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

Read Device Identity failed: scsi error unsupported scsi opcode

A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

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Spearmint2
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Re: Mint Partition Seems to have disappeared

Post by Spearmint2 » Fri Oct 04, 2019 12:25 am

Your drive may be only ATA instead of SAT.

Code: Select all

sudo smartctl -a -d ata /dev/sd*
Make sure you add the a or b or c where the asterix is, for the drive you have, such as sda, sdb, sdc, and so forth.
All things go better with Mint. Mint julep, mint jelly, mint gum, candy mints, pillow mints, peppermint, chocolate mints, spearmint,....

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Re: Mint Partition Seems to have disappeared

Post by catweazel » Fri Oct 04, 2019 12:31 am

Spearmint2 wrote:
Fri Oct 04, 2019 12:25 am
Your drive may be only ATA instead of SAT.

Code: Select all

sudo smartctl -a -d ata /dev/sd*
Make sure you add the a or b or c where the asterix is, for the drive you have, such as sda, sdb, sdc, and so forth.
I honestly don't believe this is going to be fruitful. The drive is as dead as the dodo. It isn't detected in the inxi output.
"There is, ultimately, only one truth -- cogito, ergo sum -- everything else is an assumption." - Me, my swansong.

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Re: Mint Partition Seems to have disappeared

Post by Spearmint2 » Fri Oct 04, 2019 12:33 am

catweazel wrote:
Fri Oct 04, 2019 12:31 am
Spearmint2 wrote:
Fri Oct 04, 2019 12:25 am
Your drive may be only ATA instead of SAT.

Code: Select all

sudo smartctl -a -d ata /dev/sd*
Make sure you add the a or b or c where the asterix is, for the drive you have, such as sda, sdb, sdc, and so forth.
I honestly don't believe this is going to be fruitful. The drive is as dead as the dodo. It isn't detected in the inxi output.
I'm afraid you may be right. I was just about to ask, "Does this mean it finally and totally failed?" It would have been
fun to get the SMART values from it.

To akradin;

You may be able to recover some data using old trick. Put the drive in plastic ziplock bag, into refrigerator, NOT freezer as some say, and try an hour later with it, boot to the LIVE DVD or USB Mint, not the dead or dying drive. Copy off as many of your most important files as you can, if it will work a short time for you. There's no guarantee it will work at all.
All things go better with Mint. Mint julep, mint jelly, mint gum, candy mints, pillow mints, peppermint, chocolate mints, spearmint,....

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Re: Mint Partition Seems to have disappeared

Post by Monsieur Arkadin » Fri Oct 04, 2019 10:40 am

Spearmint2 wrote:
Fri Oct 04, 2019 12:33 am

You may be able to recover some data using old trick. Put the drive in plastic ziplock bag, into refrigerator, NOT freezer as some say, and try an hour later with it, boot to the LIVE DVD or USB Mint, not the dead or dying drive. Copy off as many of your most important files as you can, if it will work a short time for you. There's no guarantee it will work at all.
That was my fear. Thank you. I'll give it a shot. At least that narrows it down to being a hard-drive failure rather than some weird software issue.
Thanks again.

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