New Installation of Linux Mint 19.2 Fails to Connect to Internet [Solved].

[dmburkus]

I searched for similar topics, but either the details/diagnostics, or proposed solutions, do not seem to fit my situation.

I attempted to install Linux Mint directly from a disk, without success, so I ran "Darik's Boot and Nuke" ("DBan") to completely erase the two hard drives, and after that the installation was successful. However, now that it is working, the PC can no longer connect to the internet.

This is an old LG machine (it was made for Windows XP), and before installing I tested the operating system on the machine by booting directly from the disk I created, without any connectivity or other issues. After installing the operating system, however, the machine failed to connect (the little wi-fi symbol shows a red "x"), I tested the cable (by connecting it to a machine running Windows), and there are no problems there. Rather than trying to write the details, it would be better to post a diagnostic analysis, I think (from the other posts that I read), though I do not know how to generate that.

Any assistance would be very deeply appreciated.

[sleeper12]

Enter this command in Terminal & post the results here between [code] [/code] tags:

Code: Select all

 inxi -Fxxxrz && rfkill list && iwconfig && mokutil --sb-state 

[dmburkus]

Thank you, Sleeper12. I just read a post about "system report" and was trying to decipher it when I came across your message. Apparently you are asking for the same thing...so, here is it (sorry, .txt files moved to the Windows PC get garbled, and I hope this is separated and formatted suitably):


System: Host: dmburkus Kernel: 4.15.0-54-generic x86_64 bits: 64 compiler: gcc v: 7.4.0
Desktop: Xfce 4.12.3 tk: Gtk 2.24.31 wm: xfwm4 dm: LightDM Distro: Linux Mint 19.2 Tina
base: Ubuntu 18.04 bionic
Machine: Type: Desktop System: LG product: *S v: KF41 serial: <filter>
Mobo: Gigabyte model: 8i915-LGE serial: <filter> BIOS: Award v: KF41 date: 01/26/2006
CPU: Topology: Single Core model: Intel Pentium 4 bits: 64 type: MT
arch: Netburst Smithfield rev: 3 L2 cache: 2048 KiB
flags: lm nx pae sse sse2 sse3 bogomips: 11969
Speed: 2800 MHz min/max: 2800/3000 MHz Core speeds (MHz): 1: 2800 2: 2800
Graphics: Device-1: AMD RV370 [Radeon X300] driver: radeon v: kernel bus ID: 01:00.0
chip ID: 1002:5b60
Display: x11 server: X.Org 1.19.6 driver: ati,radeon unloaded: fbdev,modesetting,vesa
resolution: 1920x1080~60Hz
OpenGL: renderer: ATI RV370 v: 2.1 Mesa 19.0.2 direct render: Yes
Audio: Device-1: Intel 82801FB/FBM/FR/FW/FRW High Definition Audio vendor: Gigabyte
driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:2668
Sound Server: ALSA v: k4.15.0-54-generic
Network: Device-1: Realtek RTL8169 PCI Gigabit Ethernet vendor: Gigabyte driver: r8169
v: 2.3LK-NAPI port: a000 bus ID: 03:05.0 chip ID: 10ec:8169
IF: enp3s5 state: down mac: <filter>
Drives: Local Storage: total: 364.01 GiB used: 18.77 GiB (5.2%)
ID-1: /dev/sda model: HS-SSD-C100 240G size: 223.57 GiB speed: <unknown>
serial: <filter>
ID-2: /dev/sdb model: Sapphire size: 111.79 GiB speed: <unknown> serial: <filter>
ID-3: /dev/sdg type: USB vendor: SanDisk model: USB 3.2Gen1 size: 28.65 GiB
serial: <filter>
Partition: ID-1: / size: 217.41 GiB used: 5.43 GiB (2.5%) fs: ext4 dev: /dev/dm-1
ID-2: /boot size: 703.5 MiB used: 77.4 MiB (11.0%) fs: ext4 dev: /dev/sda1
ID-3: swap-1 size: 980.0 MiB used: 0 KiB (0.0%) fs: swap dev: /dev/dm-2
USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 8 rev: 2.0 chip ID: 1d6b:0002
Device-1: 1-4:4 info: Ours type: Mass Storage driver: usb-storage rev: 2.0
chip ID: 0ea0:2108
Device-2: 1-6:5 info: Alcor Micro Flash Card Reader/Writer type: Mass Storage
driver: usb-storage rev: 2.0 chip ID: 058f:6362
Device-3: 1-8:14 info: SanDisk type: Mass Storage driver: usb-storage rev: 2.1
chip ID: 0781:5591
Hub: 2-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
Device-4: 2-1:10 info: Pixart Imaging Optical Mouse type: Mouse
driver: hid-generic,usbhid rev: 2.0 chip ID: 093a:2510
Device-5: 2-2:11 info: N/A type: Keyboard,HID driver: hid-generic,usbhid rev: 1.1
chip ID: 2a7a:9a27
Hub: 3-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
Hub: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
Hub: 5-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001
Sensors: Message: No sensors data was found. Is sensors configured?
Repos: No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http: //packages.linuxmint.com tina main upstream import backport #id:linuxmint_main
2: deb http: //archive.ubuntu.com/ubuntu bionic main restricted universe multiverse
3: deb http: //archive.ubuntu.com/ubuntu bionic-updates main restricted universe multiverse
4: deb http: //archive.ubuntu.com/ubuntu bionic-backports main restricted universe multiverse
5: deb http: //security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
6: deb http: //archive.canonical.com/ubuntu/ bionic partner
Info: Processes: 174 Uptime: 13m Memory: 2.44 GiB used: 463.5 MiB (18.6%) Init: systemd
v: 237 runlevel: 5 Compilers: gcc: 7.4.0 alt: 7 Client: Unknown python3.6 client
inxi: 3.0.32

[dmburkus]

So much for formatting, I guess. Anyway, I will have to go out now, and will be back 6 or 7 hours later.

[sleeper12]

All of that didn't get posted. Can we see:

Code: Select all

 rfkill list && iwconfig && lspci 

[dmburkus]

Let's try again, then. Here is the System Reports:

Code: Select all

System:    Host: dmburkus Kernel: 4.15.0-54-generic x86_64 bits: 64 compiler: gcc v: 7.4.0 

           Desktop: Xfce 4.12.3 tk: Gtk 2.24.31 wm: xfwm4 dm: LightDM Distro: Linux Mint 19.2 Tina 

           base: Ubuntu 18.04 bionic 

Machine:   Type: Desktop System: LG product: *S v: KF41 serial: <filter> 

           Mobo: Gigabyte model: 8i915-LGE serial: <filter> BIOS: Award v: KF41 date: 01/26/2006 

CPU:       Topology: Single Core model: Intel Pentium 4 bits: 64 type: MT 

           arch: Netburst Smithfield rev: 3 L2 cache: 2048 KiB 

           flags: lm nx pae sse sse2 sse3 bogomips: 11969 

           Speed: 2800 MHz min/max: 2800/3000 MHz Core speeds (MHz): 1: 2800 2: 2800 

Graphics:  Device-1: AMD RV370 [Radeon X300] driver: radeon v: kernel bus ID: 01:00.0 

           chip ID: 1002:5b60 

           Display: x11 server: X.Org 1.19.6 driver: ati,radeon unloaded: fbdev,modesetting,vesa 

           resolution: 1920x1080~60Hz 

           OpenGL: renderer: ATI RV370 v: 2.1 Mesa 19.0.2 direct render: Yes
 
Audio:     Device-1: Intel 82801FB/FBM/FR/FW/FRW High Definition Audio vendor: Gigabyte 

           driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:2668 

           Sound Server: ALSA v: k4.15.0-54-generic 

Network:   Device-1: Realtek RTL8169 PCI Gigabit Ethernet vendor: Gigabyte driver: r8169 

           v: 2.3LK-NAPI port: a000 bus ID: 03:05.0 chip ID: 10ec:8169 

           IF: enp3s5 state: down mac: <filter> 

Drives:    Local Storage: total: 364.01 GiB used: 18.77 GiB (5.2%) 

           ID-1: /dev/sda model: HS-SSD-C100 240G size: 223.57 GiB speed: <unknown> 

           serial: <filter> 

           ID-2: /dev/sdb model: Sapphire size: 111.79 GiB speed: <unknown> serial: <filter> 

           ID-3: /dev/sdg type: USB vendor: SanDisk model: USB 3.2Gen1 size: 28.65 GiB 

           serial: <filter> 

Partition: ID-1: / size: 217.41 GiB used: 5.43 GiB (2.5%) fs: ext4 dev: /dev/dm-1 

           ID-2: /boot size: 703.5 MiB used: 77.4 MiB (11.0%) fs: ext4 dev: /dev/sda1 

           ID-3: swap-1 size: 980.0 MiB used: 0 KiB (0.0%) fs: swap dev: /dev/dm-2 

USB:       Hub: 1-0:1 info: Full speed (or root) Hub ports: 8 rev: 2.0 chip ID: 1d6b:0002 

           Device-1: 1-4:4 info: Ours type: Mass Storage driver: usb-storage rev: 2.0 

           chip ID: 0ea0:2108 

           Device-2: 1-6:5 info: Alcor Micro Flash Card Reader/Writer type: Mass Storage 

           driver: usb-storage rev: 2.0 chip ID: 058f:6362 

           Device-3: 1-8:14 info: SanDisk type: Mass Storage driver: usb-storage rev: 2.1 

           chip ID: 0781:5591 

           Hub: 2-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001 

           Device-4: 2-1:10 info: Pixart Imaging Optical Mouse type: Mouse 

           driver: hid-generic,usbhid rev: 2.0 chip ID: 093a:2510 

           Device-5: 2-2:11 info: N/A type: Keyboard,HID driver: hid-generic,usbhid rev: 1.1 

           chip ID: 2a7a:9a27 

           Hub: 3-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001 

           Hub: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001 

           Hub: 5-0:1 info: Full speed (or root) Hub ports: 2 rev: 1.1 chip ID: 1d6b:0001 

Sensors:   Message: No sensors data was found. Is sensors configured? 

Repos:     No active apt repos in: /etc/apt/sources.list 

           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 

           1: deb http: //packages.linuxmint.com tina main upstream import backport #id:linuxmint_main

           2: deb http: //archive.ubuntu.com/ubuntu bionic main restricted universe multiverse

           3: deb http: //archive.ubuntu.com/ubuntu bionic-updates main restricted universe multiverse

           4: deb http: //archive.ubuntu.com/ubuntu bionic-backports main restricted universe multiverse

           5: deb http: //security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse

           6: deb http: //archive.canonical.com/ubuntu/ bionic partner

Info:      Processes: 174 Uptime: 13m Memory: 2.44 GiB used: 463.5 MiB (18.6%)

Init: systemd 

           v: 237 runlevel: 5 Compilers: gcc: 7.4.0 alt: 7 Client: Unknown python3.6 client 

           inxi: 3.0.32 

---------------------------------------------------------------------------------------------------------------------------------------------------------------

And here are the results of the "rfkill list && iwconfig && lspci" command:

Code: Select all

daniel@dmburkus:~$ rfkill list && iwconfig && lspci 
enp3s5    no wireless extensions.

lo        no wireless extensions.

00:00.0 Host bridge: Intel Corporation 82915G/P/GV/GL/PL/910GL Memory Controller Hub (rev 0e)

00:01.0 PCI bridge: Intel Corporation 82915G/P/GV/GL/PL/910GL PCI Express Root Port (rev 0e)

00:1b.0 Audio device: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) High Definition Audio Controller (rev 04)

00:1c.0 PCI bridge: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) PCI Express Port 1 (rev 04)

00:1d.0 USB controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #1 (rev 04)

00:1d.1 USB controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #2 (rev 04)

00:1d.2 USB controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #3 (rev 04)

00:1d.3 USB controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #4 (rev 04)

00:1d.7 USB controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB2 EHCI Controller (rev 04)

00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev d4)

00:1f.0 ISA bridge: Intel Corporation 82801FB/FR (ICH6/ICH6R) LPC Interface Bridge (rev 04)

00:1f.2 IDE interface: Intel Corporation 82801FB/FW (ICH6/ICH6W) SATA Controller (rev 04)

00:1f.3 SMBus: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) SMBus Controller (rev 04)

01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] RV370 [Radeon X300]

01:00.1 Display controller: Advanced Micro Devices, Inc. [AMD/ATI] RV370 [Radeon X300 SE]

03:05.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8169 PCI
Gigabit Ethernet Controller (rev 10)

03:07.0 FireWire (IEEE 1394): Texas Instruments TSB43AB23 IEEE-1394a-2000 Controller (PHY/Link)

daniel@dmburkus:~$ 

I hope that some of this will be helpful.

[sleeper12]

Are you trying to get wifi or ethernet going? I don't see a wifi adapter present.

[Larry78723]

Are you saying you can't connect to the internet via cable or via wifi? Neither your system report nor your lspci output show a wifi card on your Gigabyte model: 8i915-LGE motherboard. I checked the Gigabyte website and they no longer list any specs for your motherboard.

[jontrv]

I checked the Gigabyte website and they no longer list any specs for your motherboard.

Curious? I found the following, albeit using a duckduckgo search, the Gigabyte search engine is reported to be fussy about matching case exactly.
https://www.gigabyte.com/Motherboard/GA ... v-1x/sp#sp
In any case, there is no wireless network interface on the board, RJ45 cable only. If you must have WiFi you will need an appropriate PCI or PCIe card (this m/b has both types of socket).

[Larry78723]

@jontrv - Thanks for that update.

[dmburkus]

Thanks to everyone who replied. I am trying to connect via an ethernet cable, not wifi. However the icon (which in the previous version of the operating system showed a cable that was connected or not) is the wifi wave icon.

As I said, I did not change anything, other than install the new operating system, and the internet connection worked when I ran the o/s before from the disk, to test it on this machine. I also did not change any of the settings of the new Linux installation, other than turn off the power saving features (so the machine never turns off or goes into sleeping or hibernation mode), though I made these changes after noting that the machine was not connection to the internet.

I checked both the cable and the connection -- that is, I connected the Windows PC I am using now to the internet using the same cable as is now attached to the Linux machine -- so it is not a problem with either the cable or the modem.

When I first started running the older version of Linux on that machine, I seem to recall having a similar problem, but I cannot remember what was done to fix it.

[sleeper12]

See if his helps any:

Code: Select all

 sudo rmmod r8169 && sudo modprobe r8169 && sudo systemctl restart network-manager.service 

[dmburkus]

Sorry, Sleeper12, I was out of the house all day yesterday.

Unfortunately, when I ran the command, a message appeared in the upper right-hand corner of the screen that said "Disconnected you are now offline."

[sleeper12]

Sorry, Sleeper12, I was out of the house all day yesterday.

Unfortunately, when I ran the command, a message appeared in the upper right-hand corner of the screen that said "Disconnected you are now offline."

Yes, it should have disconnected, then reconnected. Try shutting all down, then restart router/modem & machine.

[dmburkus]

Thank you very much, Sleeper12. Apparently it was necessary to unplug everything, wait a couple of minutes, replug, and then start the PC. After doing so, it was able to connect to the internet. I am very pleased! Thank you very much for your help once again! Please have a great day.

[dmburkus]

Thank you, once again, to everyone who replied to this thread.

[sleeper12]

Very good, glad that worked for you.