LM20.2 Installation fails on HP Laptop
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LM20.2 Installation fails on HP Laptop
I'm trying to install LM 20.2 on a new HP Laptop 14s-fq0513AU. I booted Mint from a USB. At 'Installation Type' step it crashes. The message says that details will be sent to the development team. Secure Boot is disabled. This is the first time that I have not been able to install LM. I have read and tried many suggestions this Forum. Any suggestions welcome.
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
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- Larry78723
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Re: LM20.2 Installation fails on HP Laptop
Did Win 10 or 11 come preinstalled on that laptop?
Please post an
Here is how to generate the report and post it:
Boot from your installation media (USB/DVD)
Open a terminal window (Ctrl-Alt-t). Make it fullscreen to avoid unneeded linebreaks or chopped lines. Copy the following code and paste into the terminal (Ctrl-Shft-V) then hit Enter/Return:
exactly as it has been typed here.
Go to Edit, Select All, and then Copy, come back here, click on reply then code tags, </>, and then paste.
The results will help us to help you.
Please post an
inxi -Fxpmzr
report. This will give us a concise overview of your hardware and how Mint sees it per How to get help . Here is how to generate the report and post it:
Boot from your installation media (USB/DVD)
Open a terminal window (Ctrl-Alt-t). Make it fullscreen to avoid unneeded linebreaks or chopped lines. Copy the following code and paste into the terminal (Ctrl-Shft-V) then hit Enter/Return:
Code: Select all
inxi -Fxpmrz
Go to Edit, Select All, and then Copy, come back here, click on reply then code tags, </>, and then paste.
The results will help us to help you.
If you have found the solution to your initial post, please open your original post, click on the pencil, and add (Solved) to the Subject, it helps other users looking for help, and keeps the forum clean.
Re: LM20.2 Installation fails on HP Laptop
<To run a command as administrator (user "root"), use "sudo <command>".
See "man sudo_root" for details.
mint@mint:~$ inxi -Fxpmzr
See "man sudo_root" for details.
mint@mint:~$ inxi -Fxpmzr
Code: Select all
System: Kernel: 5.4.0-74-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 5.0.4 Distro: Linux Mint 20.2 Uma
base: Ubuntu 20.04 focal
Machine: Type: Laptop System: HP product: HP Laptop 14s-fq0xxx v: N/A serial: <filter>
Mobo: HP model: 87B7 v: 28.18 serial: <filter> UEFI: AMI v: F.32 date: 05/13/2021
Battery: ID-1: BAT0 charge: 43.2 Wh condition: 43.2/43.2 Wh (100%) model: Hewlett-Packard Primary status: Full
Memory: RAM: total: 3.29 GiB used: 777.6 MiB (23.0%)
RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU: Topology: Dual Core model: AMD 3020e with Radeon Graphics bits: 64 type: MCP arch: Zen 2 rev: 1 L2 cache: 1024 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 4791
Speed: 732 MHz min/max: 800/1200 MHz Core speeds (MHz): 1: 732 2: 732
Graphics: Device-1: Advanced Micro Devices [AMD/ATI] Picasso vendor: Hewlett-Packard driver: amdgpu v: kernel bus ID: 02:00.0
Display: x11 server: X.Org 1.20.9 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa resolution: 1366x768~60Hz
OpenGL: renderer: AMD RAVEN2 (DRM 3.35.0 5.4.0-74-generic LLVM 11.0.0) v: 4.6 Mesa 20.2.6 direct render: Yes
Audio: Device-1: Advanced Micro Devices [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio vendor: Hewlett-Packard
driver: snd_hda_intel v: kernel bus ID: 02:00.1
Device-2: Advanced Micro Devices [AMD] Raven/Raven2/FireFlight/Renoir Audio Processor vendor: Hewlett-Packard
driver: N/A bus ID: 02:00.5
Device-3: Advanced Micro Devices [AMD] Family 17h HD Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel
bus ID: 02:00.6
Sound Server: ALSA v: k5.4.0-74-generic
Network: Device-1: Realtek RTL8822CE 802.11ac PCIe Wireless Network Adapter vendor: Hewlett-Packard driver: rtw_pci v: N/A
port: f000 bus ID: 01:00.0
IF: wlo1 state: down mac: <filter>
Drives: Local Storage: total: 14.32 GiB used: 65.6 MiB (0.4%)
ID-1: /dev/sda type: USB vendor: SanDisk model: Cruzer Facet size: 14.32 GiB
Partition: ID-1: / size: 1.65 GiB used: 18.7 MiB (1.1%) fs: overlay source: ERR-102
ID-2: /cdrom raw size: 2.01 GiB size: <superuser/root required> used: <superuser/root required> fs: iso9660
dev: /dev/sda1
ID-3: /rofs raw size: 1.90 GiB size: <superuser/root required> used: <superuser/root required> fs: squashfs
dev: /dev/loop0
ID-4: /var/log size: 12.05 GiB used: 46.9 MiB (0.4%) fs: ext4 dev: /dev/sda3
Sensors: System Temperatures: cpu: 41.6 C mobo: N/A gpu: amdgpu temp: 41 C
Fan Speeds (RPM): N/A
Repos: Active apt repos in: /etc/apt/sources.list
1: deb cdrom:[Linux Mint 20.2 _Uma_ - Release amd64 20210703]/ focal contrib main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http://packages.linuxmint.com uma main upstream import backport #id:linuxmint_main
2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
6: deb http://archive.canonical.com/ubuntu/ focal partner
Info: Processes: 188 Uptime: 1m Init: systemd runlevel: 5 Compilers: gcc: 9.3.0 Shell: bash v: 5.0.17 inxi: 3.0.38
mint@mint:~$
mint@mint:~$ select all
> inxi Fxpmrz
bash: syntax error near unexpected token `inxi'
mint@mint:~$
/>
Last edited by SMG on Mon Oct 25, 2021 7:12 pm, edited 1 time in total.
Reason: Added code tags to inxi output to retain its formatting.
Reason: Added code tags to inxi output to retain its formatting.
Re: LM20.2 Installation fails on HP Laptop
This is the message I get when the Installer crashes:
Traceback (most recent call last):
File "/usr/lib/ubiquity/plugins/ubi-partman.py", line 1382, in on_partition_list_new_activate
self.partman_dialog(devpart, partition)
File "/usr/lib/ubiquity/ubiquity/plugin.py", line 48, in wrapper
return target(self, *args, **kwargs)
File "/usr/lib/ubiquity/plugins/ubi-partman.py", line 1045, in partman_dialog
if create and partition['parted']['type'] == 'pri/log':
TypeError: 'NoneType' object is not subscriptable
Traceback (most recent call last):
File "/usr/lib/ubiquity/plugins/ubi-partman.py", line 1382, in on_partition_list_new_activate
self.partman_dialog(devpart, partition)
File "/usr/lib/ubiquity/ubiquity/plugin.py", line 48, in wrapper
return target(self, *args, **kwargs)
File "/usr/lib/ubiquity/plugins/ubi-partman.py", line 1045, in partman_dialog
if create and partition['parted']['type'] == 'pri/log':
TypeError: 'NoneType' object is not subscriptable
Re: LM20.2 Installation fails on HP Laptop
Did you perform the Authenticity and Integrity check on your LM20.2 ISO file?
Reference:
Verify your ISO image
Reference:
Verify your ISO image
🐧Linux Mint 20.3 XFCE (UEFI - Secure Boot Enabled) dual boot with Windows 11
Give a friend a fish, and you feed them for a day. Teach a friend how to fish, and you feed them for a lifetime. ✝️
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- Level 1
- Posts: 49
- Joined: Tue Jun 21, 2016 4:28 am
Re: LM20.2 Installation fails on HP Laptop
Yes, I did all that. I also read the Documentation and tried an earlier release (19.1).
There is obviously a bug in the Installer (see my earlier post). How do I report this to the Development Team?
There is obviously a bug in the Installer (see my earlier post). How do I report this to the Development Team?