Installation problem HP scanner

[eduardl]

I don't know if this is the right topic, but I can't install a driver for my HP scanner (all-in-one printer 2710e). The driver provided by HP isn't good!

Who can help me to solve this problem?
Thanks!

[gittiest personITW]

Try Xsane from Software Manager.
If that doesn't work, post back - follow number 5 in the following link. Also state whether how you are connecting to the mfp.
http://forums.linuxmint.com/viewtopic.php?f=17&t=83444

[eduardl]

Sorry, for my late reaction!

I use Mint 20.1 (Ulyssa)
64 processor
I'm connected with my printer via USB

(I'm just a beginner!)

[gittiest personITW]

Switch on your scanner. Can you go into Terminal and copy/paste the following line. Does your scanner show up?

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sane-find-scanner -v

[eduardl]

No

[gittiest personITW]

Ok - see if the following command shows something - should at least show the printer part.

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lsusb

You could try 'driverless'/airprint. Your printer supports that.

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sudo apt install ipp-usb sane-airscan

Just to check basics - what driver did you try from HP?

[eduardl]

Driver:

hplip-3.21.10.run

[eduardl]

None of the last 2 worked!

[gittiest personITW]

Does it print?
Reason I ask is that you mention the scanner rather than the printer.

[eduardl]

Yes, it print (but it doesn't scan!)

[gittiest personITW]

Then what shows up on lsusb?
While you're at it, can you let us know your inxi:

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inxi -Fxz

[eduardl]

Sorry, what's isusb and inxi? (sorry, it's here 20.35)

[gittiest personITW]

The command I asked you to do earlier on - Open Terminal, copy/paste the following and then copy/paste the output into your reply, along with the inxi report (above)

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lsusb

[eduardl]

eduard@eduard-Aspire-E1-531:~$ sudo apt install ipp-usb sane-airscan
[sudo] password for eduard:
Pakketlijsten worden ingelezen... Klaar
Boom van vereisten wordt opgebouwd
De statusinformatie wordt gelezen... Klaar
ipp-usb is reeds de nieuwste versie (0.9.14+45.1).
sane-airscan is reeds de nieuwste versie (0.99.21+80.1).
De volgende pakketten zijn automatisch geïnstalleerd en zijn niet langer nodig:
libllvm11 linux-headers-5.4.0-72 linux-headers-5.4.0-72-generic
linux-image-5.4.0-72-generic linux-modules-5.4.0-72-generic
linux-modules-extra-5.4.0-72-generic
Gebruik 'sudo apt ' om ze te verwijderen.
0 opgewaardeerd, 0 nieuw geïnstalleerd, 0 te verwijderen en 32 niet opgewaardeerd.
eduard@eduard-Aspire-E1-531:~$
* sorry, in Dutch!

Failed to scan
unable to connect ...

[gittiest personITW]

It might be worth you updating your kernel to the latest 5.4.

However,
Could you provide the inxi report which will let us know your hardware.

Also, can you run us through the exact steps that you took when you installed hplip.

If you unplug the printer from usb, does the computer still 'see' the printer if you try to print a document?

[eduardl]

inxi-Fxz:

eduard@eduard-Aspire-E1-531:~$ inxi -Fxz
System:
Kernel: 5.4.0-90-generic x86_64 bits: 64 compiler: gcc v: 9.3.0
Desktop: MATE 1.24.0 Distro: Linux Mint 20.1 Ulyssa
base: Ubuntu 20.04 focal
Machine:
Type: Laptop System: Acer product: Aspire E1-531 v: V2.15 serial: <filter>
Mobo: Acer model: EA50_HC_HR v: Type2 - Board Version serial: <filter>
UEFI [Legacy]: Insyde v: 2.15 date: 03/11/2013
Battery:
ID-1: BAT1 charge: 30.4 Wh condition: 30.4/47.5 Wh (64%)
model: PANASONIC Li_Ion_4000mA status: Full
CPU:Could you provide the inxi report which will let us know your hardware.

Topology: Dual Core model: Intel Pentium B960 bits: 64 type: MCP
arch: Sandy Bridge rev: 7 L2 cache: 2048 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 bogomips: 8779
Speed: 798 MHz min/max: 800/2200 MHz Core speeds (MHz): 1: 798 2: 798
Graphics:
Device-1: Intel 2nd Generation Core Processor Family Integrated Graphics
vendor: Acer Incorporated ALI driver: i915 v: kernel bus ID: 00:02.0
Display: x11 server: X.Org 1.20.11 driver: modesetting
unloaded: fbdev,vesa resolution: 1366x768~60Hz
OpenGL: renderer: Mesa DRI Intel HD Graphics 2000 (SNB GT1)
v: 3.3 Mesa 21.0.3 direct render: Yes
Audio:
Device-1: Intel 7 Series/C216 Family High Definition Audio
vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel
bus ID: 00:1b.0
Sound Server: ALSA v: k5.4.0-90-generic
Network:
Device-1: Broadcom and subsidiaries NetLink BCM57785 Gigabit Ethernet PCIe
vendor: Acer Incorporated ALI driver: tg3 v: 3.137 port: 2040
bus ID: 02:00.0
IF: enp2s0f0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Device-2: Broadcom and subsidiaries BCM4313 802.11bgn Wireless Network
Adapter
vendor: Foxconn driver: bcma-pci-bridge v: N/A port: 2040 bus ID: 03:00.0
IF-ID-1: wlp3s0b1 state: up mac: <filter>
Drives:
Local Storage: total: 465.76 GiB used: 17.49 GiB (3.8%)
ID-1: /dev/sda vendor: Western Digital model: WD5000LPVX-22V0TT0
size: 465.76 GiB
Partition:
ID-1: / size: 456.95 GiB used: 17.49 GiB (3.8%) fs: ext4 dev: /dev/sda5
Sensors:
System Temperatures: cpu: 48.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 179 Uptime: 4h 47m Memory: 3.67 GiB used: 1.34 GiB (36.6%)
Init: systemd runlevel: 5 Compilers: gcc: 9.3.0 Shell: bash v: 5.0.17
inxi: 3.0.38
eduard@eduard-Aspire-E1-531:~$

It might be worth you updating your kernel to the latest 5.4.
How do you this?

Could you provide the inxi report which will let us know your hardware. ???

Also, can you run us through the exact steps that you took when you installed hplip.
I used the steps as asked by the computer. But I always get the message that it can't read it.

If you unplug the printer from usb, does the computer still 'see' the printer if you try to print a document?
Yes

[gittiest personITW]

Ok - you are only an update away from the latest 5.4, so don't worry about that.

So, we can assume you haven't got hplip installed on your computer then?
Keep your printer's USB unplugged. We'll see what airprint gives.

Can you type the following commands and give both their outputs in your reply.

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driverless

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avahi-browse -rt _ipp._tcp