Installer does not recognize my SSD

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jdmckay
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Installer does not recognize my SSD

Post by jdmckay »

Band new HP laptop. Model #: 14 dq2031tg

Installer does not recognize HD. This computer has 128gb SSD.

I was hoping to install mint alongside Win 11.

I tried this on another 8 month old HP 14 laptop here, no problems.

Code: Select all

mint@mint:~$ inxi -Fxxxrz
System:
  Kernel: 5.4.0-74-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: MATE 1.24.0 info: mate-panel wm: marco 1.24.0 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: HP product: HP Laptop 14-dq2xxx v: N/A 
  serial: <filter> Chassis: type: 10 serial: <filter> 
  Mobo: HP model: 87FD v: 57.19 serial: <filter> UEFI: AMI v: F.15 
  date: 09/15/2021 
Battery:
  ID-1: BAT0 charge: 42.4 Wh condition: 42.4/41.0 Wh (103%) volts: 12.6/11.4 
  model: HP Primary type: Li-ion serial: <filter> status: Discharging 
  cycles: 1 
CPU:
  Topology: Quad Core model: 11th Gen Intel Core i3-1125G4 bits: 64 
  type: MT MCP arch: Tiger Lake rev: 1 L2 cache: 8192 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 31948 
  Speed: 1119 MHz min/max: 400/3700 MHz Core speeds (MHz): 1: 933 2: 447 
  3: 509 4: 423 5: 1015 6: 715 7: 719 8: 724 
Graphics:
  Device-1: Intel vendor: Hewlett-Packard driver: N/A bus ID: 0000:00:02.0 
  chip ID: 8086:9a78 
  Display: x11 server: X.Org 1.20.9 driver: fbdev unloaded: modesetting,vesa 
  compositor: marco v: 1.24.0 resolution: 1920x1080~77Hz 
  OpenGL: renderer: llvmpipe (LLVM 11.0.0 256 bits) v: 4.5 Mesa 20.2.6 
  compat-v: 3.1 direct render: Yes 
Audio:
  Device-1: Intel vendor: Hewlett-Packard driver: sof-audio-pci 
  bus ID: 0000:00:1f.3 chip ID: 8086:a0c8 
  Sound Server: ALSA v: k5.4.0-74-generic 
Network:
  Device-1: Realtek RTL8822CE 802.11ac PCIe Wireless Network Adapter 
  vendor: Hewlett-Packard driver: rtw_pci v: N/A port: 3000 
  bus ID: 0000:01:00.0 chip ID: 10ec:c822 
  IF: wlo1 state: down mac: <filter> 
Drives:
  Local Storage: total: 58.07 GiB used: 2.09 GiB (3.6%) 
  ID-1: /dev/sda type: USB model: USB Mass Storage Device size: 29.16 GiB 
  serial: <filter> rev: 1.00 scheme: MBR 
  ID-2: /dev/sdb type: USB model: General USB Flash Disk size: 28.91 GiB 
  serial: <filter> rev: 1100 scheme: MBR 
RAID:
  Hardware-1: Intel Volume Management Device NVMe RAID Controller 
  driver: vmd v: 0.6 port: 4000 bus ID: 0000:00:0e.0 chip ID: 8086.9a0b 
  rev: N/A 
Partition:
  ID-1: / size: 1.75 GiB used: 53.2 MiB (3.0%) fs: overlay source: ERR-102 
Sensors:
  System Temperatures: cpu: 42.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Repos:
  Active apt repos in: /etc/apt/sources.list 
  1: deb cdrom:[Linux Mint 20.2 _Uma_ - Release amd64 20210703]/ focal contrib main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com uma main upstream import backport #id:linuxmint_main
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:
  Processes: 229 Uptime: 3m Memory: 3.50 GiB used: 679.7 MiB (19.0%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: mate-terminal inxi: 3.0.38 
mint@mint:~$ 
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AZgl1800
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Re: Installer does not recognize my SSD

Post by AZgl1800 »

I had that problem,

the SSD was set up in a RAID configuration, Secure-boot

I had to change all of that to just a standard SSD and turned off Secure-Boot and shutdown windows normally, instead of Fast boot.
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jdmckay
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Re: Installer does not recognize my SSD

Post by jdmckay »

AZgl1500 : Thanks.

No Raid, Secure boot is disabled.
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AndyMH
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Re: Installer does not recognize my SSD

Post by AndyMH »

Are you sure? Look for sata mode in BIOS, it needs to be set AHCI not RST. Some manufacturers make if difficult with settings like this hidden behind an admin password. You will need to change win before the change so it will still boot.
https://support.thinkcritical.com/kb/ar ... de-to-ahci
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AZgl1800
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Re: Installer does not recognize my SSD

Post by AZgl1800 »

AndyMH wrote: Wed Dec 01, 2021 5:37 am Are you sure? Look for sata mode in BIOS, it needs to be set AHCI not RST. Some manufacturers make if difficult with settings like this hidden behind an admin password. You will need to change win before the change so it will still boot.
https://support.thinkcritical.com/kb/ar ... de-to-ahci
Andy,
you just brought up the "other thing" that niggled at me, that I also had to change.

AHCI was set to something else, and it definitely was hidden behind an Admin Password, which did NOT exist until I set one.

After I created the Admin Password, more menus showed up that presented the opportunity to change to AHCI.

This is on the PC I am using now, an ASUS TUF Gaming Laptop, in my Signature.
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jdmckay
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Re: Installer does not recognize my SSD

Post by jdmckay »

Thanks guys.

I tried both command line instructions, and creating admin password in BIOS. Neither option gave me access to "advanced" options in BIOS, and I can find no option there to change any of the settings you suggested. No access to AHCI anywhere.

Any other suggestions?

Maybe I will have to go through HP Support?

Thanks
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AndyMH
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Re: Installer does not recognize my SSD

Post by AndyMH »

Code: Select all

RAID:
  Hardware-1: Intel Volume Management Device NVMe RAID Controller <<<<<<<
  driver: vmd v: 0.6 port: 4000 bus ID: 0000:00:0e.0 chip ID: 8086.9a0b 
  rev: N/A 
Pretty sure that's the problem, I've seen one post where a 5.13 kernel seemed to fix the problem and another where it didn't. Doesn't help as there isn't a mint iso with a 5.13 kernel yet. The one where it worked - the OP installed manjaro - might be worth a shot, if for no other reason than to find out if it sees your drives.
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cfb
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Re: Installer does not recognize my SSD

Post by cfb »

Fast startup in Windows?
I don't know if that will prevent the installer from seeing the drive.
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Re: Installer does not recognize my SSD

Post by AndyMH »

cfb wrote: Wed Dec 01, 2021 2:15 pm Fast startup in Windows?
I don't know if that will prevent the installer from seeing the drive.
No it won't.
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jdmckay
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Re: Installer does not recognize my SSD

Post by jdmckay »

Thanks for discussion. I found a couple fixes on Google, but all depend on Intel chipset which my computer does not have.

I will look into this in spare time next few days, also see if HP support has solution.

Thanks.
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Re: Installer does not recognize my SSD

Post by jdmckay »

HP has no solution, and will not provide BIOS update to enable AHCI. Seems no workaround at this time.

Think I will try SUSE Leap (had good experience prior), perhaps LEAP will work.

Thanks for help.
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Re: Installer does not recognize my SSD

Post by pdc_2 »

Why is the kernel used by Leap so old?
https://en.opensuse.org/Portal:Leap/Leap_kernel_version
Well, tell the team! Write a bugzilla and tell the team about the hardware that is not supported. You can also obtain a newer kernel from one of the extra repositories and find out if your hardware is supported there.

But you must tell the team in a bugzilla. Don't shy away!

How can I get a newer kernel version?

(To-Do)
https://www.addictivetips.com/ubuntu-li ... suse-leap/
jdmckay
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Re: Installer does not recognize my SSD

Post by jdmckay »

pdc: Yes, same problem with LEAP. I will try Tumbleweed tomorrow evening. If that does not work, I will return this laptop.
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Re: Installer does not recognize my SSD

Post by jdmckay »

Just a FYI: SUSE Tumbleweed installed w/out a glitch. Tested for 1/2 hour, everything seems fine. Dual boots into Win 11 smoothly.

So... this distro work for this SSD "issue".

Thanks for your help.
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AndyMH
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Re: Installer does not recognize my SSD

Post by AndyMH »

Frustrating because this is the second or third topic on this subject within about a week. Unless you can set sata mode from RST to AHCI mint is not going to see your drives. Doesn't look like a 5.13 kernel fixes the problem and no idea what is in manjaro or SUSE that fixes it. Add to that we have BIOSes from some manufacturers where it is either impossible or very difficult to make this change. It's a problem that is going to reoccur and we don't have a fix :(
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jdmckay
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Re: Installer does not recognize my SSD

Post by jdmckay »

Just out of curiosity I just burned the MINT EDGE ISO. Booted fine. GPARTED showed entire SSD. So... looks like there is a solution here.

Not much mention on this site about stability of this version. For now I will play with TUMBLEWEED for a week or so. If I can get information EDGE is stable/reliable, I'll give it a shot. I would prefer to use/support MINT.
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Re: Installer does not recognize my SSD

Post by AndyMH »

Edge was a 5.11 kernel, suspect it might be 5.13 now. So mixed messages on the kernel solving the problem, or maybe something else? If you still have the stick, is it booting a 5.13 kernel?
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jdmckay
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Re: Installer does not recognize my SSD

Post by jdmckay »

AndyMH,

Edge kernel version: 5.11.0-22
Tumbleweed kernel version: 5.15.5-1

I think adminstrators may want to put up a sticky advising using EDGE for this SSD recognition issue.
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Re: Installer does not recognize my SSD

Post by AndyMH »

If you have the time I'd be interested in the inxi -D output for your drives booting the edge iso, suspect inxi is not installed in tumbleweed. Wondering if it will tell us anything new.
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jdmckay
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Re: Installer does not recognize my SSD

Post by jdmckay »

AndyMH;

I do not think anything illuminating there, but here you go.

Code: Select all

Drives: (Tumbleweed)
  Local Storage: total: 119.24 GiB used: 8.22 GiB (6.9%)
  ID-1: /dev/sda vendor: Kingston model: RBU-SNS8350DES3128GP
  size: 119.24 GiB

Drives: (Mint - Edge)
  Local Storage: total: 177.31 GiB used: 4.47 GiB (2.5%) 
  ID-1: /dev/sda model: RBU-SNS8350DES3128GP size: 119.24 GiB 
  ID-2: /dev/sdb type: USB model: USB Mass Storage Device size: 29.16 GiB 
  ID-3: /dev/sdc type: USB model: General USB Flash Disk size: 28.91 GiB 
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