[SOLVED] Unable to run OS after install

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Wejer
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[SOLVED] Unable to run OS after install

Post by Wejer »

Hi,

I bought an Acer Aspire 7 laptop, and decided (for the first time) to try to install Linux on it.

I followed this guide on how to install it: https://au.pcmag.com/linux/65050/how-to ... s-to-linux

Right now I am stuck, and I am getting the following error messages:

Image

This is what I managed to do:
- Downloaded Linux Mint 20.3 (Cinnamon)
- Burned the .ISO into my USB stick using Rufus
- Completed a manufacturer's installation (option 4) after restarting computer

Not sure what to do from here. Google search and forum search turned up nothing. Tips are welcome!

My specs:
• CPU Family: AMD Ryzen 5
• RAM: 16GB
• GPU Model: Nvidia GTX 1650
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 2 times in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
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kc1di
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Re: Unable to run OS after install

Post by kc1di »

The problem is most likely the Nvidia gpu. You need to install the correct driver for that card. Do you get to the desktop at all?
if so go to Menu>Administration>Driver Manager and install the recommended driver. If you can not get to the desktop go here
and follow the instructions given in answer #1
https://askubuntu.com/questions/1329453 ... tu-20-04-2
Easy tips : https://easylinuxtipsproject.blogspot.com/ Pjotr's Great Linux projects page.
Linux Mint Installation Guide: http://linuxmint-installation-guide.rea ... en/latest/
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Wejer
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Re: Unable to run OS after install

Post by Wejer »

Thanks, I will do that.
I was also able to reach the desktop via compatibility mode, but now I can't access the WiFi it seems. Maybe I am lacking the drivers for WiFi too? Any way to get internet access without buying an ethernet cable?
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kc1di
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Re: Unable to run OS after install

Post by kc1di »

you may be able to tether it to a cell phone.
What wifi card does your machine have? If not sure go to a terminal and type

Code: Select all

inxi -Nn
and let us know? Depending upon the card the driver for it may be on the live usb.
Easy tips : https://easylinuxtipsproject.blogspot.com/ Pjotr's Great Linux projects page.
Linux Mint Installation Guide: http://linuxmint-installation-guide.rea ... en/latest/
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Wejer
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Re: Unable to run OS after install

Post by Wejer »

OK, tethering worked to get internet access!

This is what I got when I ran the terminal command:
Image
Wejer
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Re: Unable to run OS after install

Post by Wejer »

Hmm, seems like I have trouble installing the Nvidia drivers too.

Image

I downloaded the new drivers from the Nvidia website, then double-clicked the .run file. Then after the file has loaded to around 85%, the computer freezes. How do I solve this now?
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Re: Unable to run OS after install

Post by kc1di »

If you have found a way to connect the machine to the internet. Boot to the safe mode and follow the instructions here.
https://www.<blocked blogspam>/install-nv ... ecommended
Easy tips : https://easylinuxtipsproject.blogspot.com/ Pjotr's Great Linux projects page.
Linux Mint Installation Guide: http://linuxmint-installation-guide.rea ... en/latest/
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user6c57b8
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Re: Unable to run OS after install

Post by user6c57b8 »

Wejer wrote: I bought an Acer Aspire 7 laptop, and decided (for the first time) to install Linux on it.
sweet.
Wejer wrote: Unable to run OS after install...
nouveau ... failed to create kernel channel ...
Tips are welcome!
Oh no.....
nvidia strikes again!
I'm 90%sure what you need to do is somehow install the (proprietary/non-free) nvidia drivers and pray nouveau graphics driver dies in peace.
It seems every operating system has a billion ways to do this. In Debian you black list the nouveau driver after installing the (proprietary/non-free) nvidia driver.
Hmmmm...
There is a 3% chance this will work (and btw this is like 3% easy to follow these steps):
1) boot into your LiveOS
2) Open a terminal and do this: mkdir ~/the-drive-you-want-to-fix-mount-point
3) OK now this is where things get hard because you need to know what partition your ext4/primary-partition/primary-mint-installation-partition is.
What I do to find this is go sudo gparted (hopefully that's installed on your live system already otherwise you're gonna have to install it or find another way: sudo apt update && sudo apt install gparted if you don't already have it. Then it should be easy to see your biggest partition of mint and it's probably gonna be something like /dev/sda3 or /dev/sda4 Anyways use that "string"/piece-of-information in step 5) below:
4) go ahead and close gparted window/GUI.
5) Now do this in your terminal: sudo mount -t ext4 /dev/sda3 ~/the-drive-you-want-to-fix-mount-point
6) Here's the hard part (I'm 3% sure this is going to work right)
ln -s /dev ~/the-drive-you-want-to-fix-mount-point/dev
7) If the above works then we're ready to fix your linux mint:
sudo su get into root
chroot the-drive-you-want-to-fix-mount-point/
8)
Here's the fun part:
apropos driver
Look for a command that you're 90%sure would automatically install/update your drivers.
You're on your own from here.

<pro tips to getting the proper nvidia drivers installed>
dpkg -l | grep nouveau Just to see your nouveau (graphics driver) you have installed
sudo apt update && apt-cache search nvidia You could try installing the nvidia driver with the biggest version number at its end.
</pro tips to getting the proper nvidia drivers installed>

900% good luck. And don't forget. This is 7%FUN.

<another possibly better option to try>
in your liveOS open a terminal and type:
1) cd ~/Downloads/ && /usr/bin/apt --download-only install nvidia-driver-whatever-get-from-apt-cache-search-nvidia
2) mkdir ~/the-drive-you-want-to-fix-mount-point || echo already created
3) sudo mount -t ext4 /dev/sda3 ~/the-drive-you-want-to-fix-mount-point
4) mkdir ~/the-driver-you-want-to-fix-mount-point/root/nvidia-debian-packages
5) Let's get into root nice and early: sudo su
5) mv /var/cache/apt/archives/*.deb ~/the-driver-you-want-to-fix-mount-point/root/nvidia-debian-packages/
6) chroot ~/the-driver-you-want-to-fix-mount-point
7) cd root/nvidia-debian-packages/
8) dpkg -i *.deb
9) I'm 7-17%sure this is optional and I'm 17%sure will work:
apt purge '*nouveau*'
</another possibly better option to try>

And if that works..700%sweet.
Last edited by user6c57b8 on Sat May 28, 2022 6:28 pm, edited 1 time in total.
Wejer
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Re: Unable to run OS after install

Post by Wejer »

kc1di wrote: Sat May 28, 2022 5:34 am If you have found a way to connect the machine to the internet. Boot to the safe mode and follow the instructions here.
https://www.<blocked blogspam>/install-nv ... ecommended
Sorry, I tried this, but when I boot again I get the same error message on startup outside compatibility mode.

In compatibility mode, running "nvidia-smi" in the terminal gets me:

mint@mint:~$ nvidia-smi

Command 'nvidia-smi' not found, but can be installed with:

sudo apt install nvidia-340 # version 340.108-0ubuntu5.20.04.2, or
sudo apt install nvidia-utils-390 # version 390.144-0ubuntu0.20.04.1
sudo apt install nvidia-utils-450-server # version 450.156.00-0ubuntu0.20.04.1
sudo apt install nvidia-utils-460 # version 460.91.03-0ubuntu0.20.04.1
sudo apt install nvidia-utils-470 # version 470.86-0ubuntu0.20.04.1
sudo apt install nvidia-utils-470-server # version 470.82.01-0ubuntu0.20.04.1
sudo apt install nvidia-utils-495 # version 495.44-0ubuntu0.20.04.1
sudo apt install nvidia-utils-435 # version 435.21-0ubuntu7
sudo apt install nvidia-utils-440 # version 440.82+really.440.64-0ubuntu6
sudo apt install nvidia-utils-418-server # version 418.226.00-0ubuntu0.20.04.1
sudo apt install nvidia-utils-460-server # version 460.106.00-0ubuntu0.20.04.1

Also, I don't have a Nvidia 510.xx graphics card, and I don't run Ubuntu - would that have made a difference?
Last edited by Wejer on Sat May 28, 2022 6:41 pm, edited 1 time in total.
Wejer
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Re: Unable to run OS after install

Post by Wejer »

Hi, user6c57b8!
I'm 90%sure what you need to do is somehow install the (proprietary/non-free) nvidia drivers and pray nouveau graphics driver dies in peace.
Yeah, I am 100% on board with this. But how do I do it without my computer freezing?
It seems every operating system has a billion ways to do this. In Debian you black list the nouveau driver after installing the (proprietary/non-free) nvidia driver.
Sorry, I don't know anything about any Debian, or how to blacklist nouveau.
There is a 3% chance this will work (and btw this is like 3% easy to follow these steps):
1) boot into your LiveOS
2) Open a terminal and do this: mkdir ~/the-drive-you-want-to-fix-mount-point
Sorry, but what does LiveOS mean in this context? Is it different from compatibility mode?
And I am not sure what a mount point is, or how to find the one I am looking for.
Here's the fun part:
apropos driver
Look for a command that you're 90%sure would automatically install/update your drivers.
You're on your own from here.
I am afraid I am not sure what to input next at all. I am a complete Linux noob.
<pro tips to getting the proper nvidia drivers installed>
dpkg -l | grep nouveau Just to see your nouveau (graphics driver) you have installed
sudo apt update && apt-cache search nvidia You could try installing the nvidia driver with the biggest version number at its end.
</pro tips to getting the proper nvidia drivers installed>
OK, I ran those commands, and this is what I got (not sure what to do next):

Code: Select all

mint@mint:~$ dpkg -l | grep nouveau
ii  libdrm-nouveau2:amd64                      2.4.105-3~20.04.2                     amd64        Userspace interface to nouveau-specific kernel DRM services -- runtime
ii  xserver-xorg-video-nouveau                 1:1.0.16-1                            amd64        X.Org X server -- Nouveau display driver
mint@mint:~$ sudo apt update && apt-cache search nvidia
Ign:1 cdrom://Linux Mint 20.3 _Una_ - Release amd64 20220104 focal InRelease
Err:2 cdrom://Linux Mint 20.3 _Una_ - Release amd64 20220104 focal Release
  Please use apt-cdrom to make this CD-ROM recognized by APT. apt-get update cannot be used to add new CD-ROMs
Get:3 http://security.ubuntu.com/ubuntu focal-security InRelease [114 kB]      
Hit:4 http://archive.canonical.com/ubuntu focal InRelease                      
Hit:5 http://archive.ubuntu.com/ubuntu focal InRelease                         
Ign:6 http://packages.linuxmint.com una InRelease                              
Get:7 http://archive.ubuntu.com/ubuntu focal-updates InRelease [114 kB]        
Get:8 http://packages.linuxmint.com una Release [24.1 kB]                      
Get:9 http://security.ubuntu.com/ubuntu focal-security/main i386 Packages [440 kB]
Get:10 http://packages.linuxmint.com una Release.gpg [833 B]                   
Get:11 http://archive.ubuntu.com/ubuntu focal-backports InRelease [108 kB]
Get:12 http://packages.linuxmint.com una/main amd64 Packages [16.0 kB]         
Get:13 http://archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages [1822 kB]
Get:14 http://security.ubuntu.com/ubuntu focal-security/main amd64 Packages [1480 kB]
Get:15 http://packages.linuxmint.com una/main i386 Packages [15.4 kB]          
Get:16 http://packages.linuxmint.com una/upstream amd64 Packages [50.4 kB]     
Get:17 http://security.ubuntu.com/ubuntu focal-security/main Translation-en [255 kB]
Get:18 http://security.ubuntu.com/ubuntu focal-security/main amd64 DEP-11 Metadata [40.7 kB]
Get:19 http://security.ubuntu.com/ubuntu focal-security/main amd64 c-n-f Metadata [10.4 kB]
Get:20 http://security.ubuntu.com/ubuntu focal-security/restricted amd64 Packages [938 kB]
Get:21 http://security.ubuntu.com/ubuntu focal-security/restricted i386 Packages [23.0 kB]
Get:22 http://security.ubuntu.com/ubuntu focal-security/restricted Translation-en [134 kB]
Get:23 http://security.ubuntu.com/ubuntu focal-security/restricted amd64 c-n-f Metadata [520 B]
Get:24 http://security.ubuntu.com/ubuntu focal-security/universe amd64 Packages [703 kB]
Get:25 http://security.ubuntu.com/ubuntu focal-security/universe i386 Packages [551 kB]
Get:26 http://security.ubuntu.com/ubuntu focal-security/universe Translation-en [126 kB]
Get:27 http://archive.ubuntu.com/ubuntu focal-updates/main i386 Packages [657 kB]
Get:28 http://security.ubuntu.com/ubuntu focal-security/universe amd64 DEP-11 Metadata [66.6 kB]
Get:29 http://security.ubuntu.com/ubuntu focal-security/universe amd64 c-n-f Metadata [14.4 kB]
Get:30 http://security.ubuntu.com/ubuntu focal-security/multiverse amd64 Packages [22.2 kB]
Get:31 http://security.ubuntu.com/ubuntu focal-security/multiverse i386 Packages [7196 B]
Get:32 http://security.ubuntu.com/ubuntu focal-security/multiverse Translation-en [5376 B]
Get:33 http://security.ubuntu.com/ubuntu focal-security/multiverse amd64 DEP-11 Metadata [2464 B]
Get:34 http://security.ubuntu.com/ubuntu focal-security/multiverse amd64 c-n-f Metadata [512 B]
Get:35 http://packages.linuxmint.com una/backport i386 Packages [27.1 kB]      
Get:36 http://archive.ubuntu.com/ubuntu focal-updates/main Translation-en [335 kB]
Get:37 http://archive.ubuntu.com/ubuntu focal-updates/main amd64 DEP-11 Metadata [278 kB]
Get:38 http://archive.ubuntu.com/ubuntu focal-updates/main amd64 c-n-f Metadata [15.3 kB]
Get:39 http://archive.ubuntu.com/ubuntu focal-updates/restricted amd64 Packages [1000 kB]
Get:40 http://archive.ubuntu.com/ubuntu focal-updates/restricted i386 Packages [24.3 kB]
Get:41 http://archive.ubuntu.com/ubuntu focal-updates/restricted Translation-en [142 kB]
Get:42 http://archive.ubuntu.com/ubuntu focal-updates/restricted amd64 c-n-f Metadata [520 B]
Get:43 http://archive.ubuntu.com/ubuntu focal-updates/universe amd64 Packages [924 kB]
Get:44 http://archive.ubuntu.com/ubuntu focal-updates/universe i386 Packages [680 kB]
Get:45 http://archive.ubuntu.com/ubuntu focal-updates/universe Translation-en [207 kB]
Get:46 http://archive.ubuntu.com/ubuntu focal-updates/universe amd64 DEP-11 Metadata [390 kB]
Get:47 http://archive.ubuntu.com/ubuntu focal-updates/universe amd64 c-n-f Metadata [20.7 kB]
Get:48 http://archive.ubuntu.com/ubuntu focal-updates/multiverse i386 Packages [8440 B]
Get:49 http://archive.ubuntu.com/ubuntu focal-updates/multiverse amd64 Packages [24.4 kB]
Get:50 http://archive.ubuntu.com/ubuntu focal-updates/multiverse Translation-en [7336 B]
Get:51 http://packages.linuxmint.com una/backport amd64 Packages [90.3 kB]     
Get:52 http://archive.ubuntu.com/ubuntu focal-updates/multiverse amd64 DEP-11 Metadata [944 B]
Get:53 http://archive.ubuntu.com/ubuntu focal-updates/multiverse amd64 c-n-f Metadata [596 B]
Get:54 http://archive.ubuntu.com/ubuntu focal-backports/main amd64 Packages [44.5 kB]
Get:55 http://archive.ubuntu.com/ubuntu focal-backports/main i386 Packages [35.2 kB]
Get:56 http://archive.ubuntu.com/ubuntu focal-backports/main Translation-en [10.9 kB]
Get:57 http://archive.ubuntu.com/ubuntu focal-backports/main amd64 DEP-11 Metadata [7988 B]
Get:58 http://archive.ubuntu.com/ubuntu focal-backports/main amd64 c-n-f Metadata [980 B]
Get:59 http://archive.ubuntu.com/ubuntu focal-backports/universe i386 Packages [13.2 kB]
Get:60 http://archive.ubuntu.com/ubuntu focal-backports/universe amd64 Packages [23.6 kB]
Get:61 http://archive.ubuntu.com/ubuntu focal-backports/universe Translation-en [15.9 kB]
Get:62 http://archive.ubuntu.com/ubuntu focal-backports/universe amd64 DEP-11 Metadata [30.8 kB]
Get:63 http://archive.ubuntu.com/ubuntu focal-backports/universe amd64 c-n-f Metadata [860 B]
Reading package lists... Done       
E: The repository 'cdrom://Linux Mint 20.3 _Una_ - Release amd64 20220104 focal Release' does not have a Release file.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.
Last edited by SMG on Sat May 28, 2022 6:49 pm, edited 1 time in total.
Reason: Added code tags to the code output.
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Re: Unable to run OS after install

Post by SMG »

Wejer wrote: Fri May 27, 2022 2:08 amThis is what I managed to do:
- Downloaded Linux Mint 20.3 (Cinnamon)
What version of LM20.3 did you install, regular or Edge?
Wejer wrote: Fri May 27, 2022 2:08 am- Completed a manufacturer's installation (option 4) after restarting computer
Was there a special reason you did this instead of the normal install?
Wejer wrote: Fri May 27, 2022 2:08 amMy specs:
• CPU Family: AMD Ryzen 5
There are many Ryzen 5 and we need to know the exact four digit number after it.

Your computer is most likely a dual graphics (AMD & Nvidia) and you need to know that and take that into account. Doing special stuff for Nvidia when the driver for AMD is not installed will cause problems. Installing the driver from the Nvidia website will cause even more problems.
Wejer wrote: Fri May 27, 2022 6:36 amI was also able to reach the desktop via compatibility mode, but now I can't access the WiFi it seems. Maybe I am lacking the drivers for WiFi too?
When you boot in Compatibility Mode that disables specific drivers known to cause problems. That likely means both the graphics and the Wifi drivers were disabled so you could boot.

So let's start with the basics and you give us more information about your hardware and how Linux Mint sees it.

Please boot in Compatiblity mode and provide the output from System Reports on the System Information tab (the middle tab on the left).
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Wejer
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Re: Unable to run OS after install

Post by Wejer »

What version of LM20.3 did you install, regular or Edge?
I never saw anything about Edge. So probably regular.
Was there a special reason you did this instead of the normal install?
Yeah, attempting any other install resulted in the same error message as in my first post, and manufacturer's install was the only install that would proceed.
There are many Ryzen 5 and we need to know the exact four digit number after it.
It's a Ryzen 5 5500U.
Please boot in Compatiblity mode and provide the output from System Reports on the System Information tab (the middle tab on the left).
Is this what you had in mind?

Code: Select all

System:    Kernel: 5.4.0-91-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 5.2.7 
           wm: muffin dm: LightDM Distro: Linux Mint 20.3 Una base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: Acer product: Aspire A715-42G v: V1.08 serial: <filter> 
           Mobo: LN model: Azalea_CAS v: V1.08 serial: <filter> UEFI: Insyde v: 1.08 
           date: 09/15/2021 
Battery:   ID-1: BAT1 charge: 51.8 Wh condition: 53.1/53.0 Wh (100%) volts: 17.6/15.4 
           model: PANASONIC AP19B5L serial: <filter> status: Charging 
CPU:       Topology: 6-Core model: AMD Ryzen 5 5500U with Radeon Graphics bits: 64 type: MT MCP 
           arch: Zen rev: 1 L2 cache: 3072 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 50304 
           Speed: 1631 MHz min/max: 1400/2100 MHz Core speeds (MHz): 1: 1666 2: 1665 3: 2983 
           4: 2584 5: 1669 6: 1668 7: 2604 8: 2632 9: 1753 10: 1753 11: 2555 12: 2648 
Graphics:  Device-1: NVIDIA vendor: Acer Incorporated ALI driver: N/A bus ID: 01:00.0 
           chip ID: 10de:1f9d 
           Device-2: AMD vendor: Acer Incorporated ALI driver: N/A bus ID: 05:00.0 
           chip ID: 1002:164c 
           Display: x11 server: X.Org 1.20.11 driver: ati,fbdev unloaded: modesetting,radeon,vesa 
           resolution: 1920x1080~77Hz 
           OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.0.3 compat-v: 3.1 
           direct render: Yes 
Audio:     Device-1: AMD vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel 
           bus ID: 05:00.1 chip ID: 1002:1637 
           Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor 
           vendor: Acer Incorporated ALI driver: N/A bus ID: 05:00.5 chip ID: 1022:15e2 
           Device-3: AMD Family 17h HD Audio vendor: Acer Incorporated ALI driver: snd_hda_intel 
           v: kernel bus ID: 05:00.6 chip ID: 1022:15e3 
           Sound Server: ALSA v: k5.4.0-91-generic 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
           vendor: Acer Incorporated ALI driver: r8169 v: kernel port: 2000 bus ID: 03:00.0 
           chip ID: 10ec:8168 
           IF: enp3s0 state: down mac: <filter> 
           Device-2: MEDIATEK vendor: Lite-On driver: N/A port: 2000 bus ID: 04:00.0 
           chip ID: 14c3:7961 
           IF-ID-1: usb0 state: unknown speed: N/A duplex: N/A mac: <filter> 
Drives:    Local Storage: total: 491.38 GiB used: 2.40 GiB (0.5%) 
           ID-1: /dev/nvme0n1 vendor: Intel model: SSDPEKNU512GZ size: 476.94 GiB speed: 31.6 Gb/s 
           lanes: 4 serial: <filter> 
           ID-2: /dev/sda type: USB vendor: Kingston model: DataTraveler 3.0 size: 14.44 GiB 
           serial: <filter> 
Partition: ID-1: / size: 7.52 GiB used: 311.2 MiB (4.0%) fs: overlay source: ERR-102 
Sensors:   System Temperatures: cpu: 55.9 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Repos:     Active apt repos in: /etc/apt/sources.list 
           1: deb cdrom:[Linux Mint 20.3 _Una_ - Release amd64 20220104]/ focal contrib main
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http: //packages.linuxmint.com una main upstream import backport #id:linuxmint_main
           2: deb http: //archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb http: //archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb http: //archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http: //archive.canonical.com/ubuntu/ focal partner
Info:      Processes: 264 Uptime: 45m Memory: 15.04 GiB used: 1.45 GiB (9.6%) Init: systemd v: 245 
           runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Client: Unknown python3.8 client inxi: 3.0.38
Last edited by SMG on Sat May 28, 2022 7:09 pm, edited 1 time in total.
Reason: Added code tags to inxi output to preseve its formatting.
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Re: Unable to run OS after install

Post by SMG »

Wejer wrote: Sat May 28, 2022 7:00 pmIt's a Ryzen 5 5500U.
The Linux Mint 20.3 "Una" - Cinnamon (Edge) ISO has the 5.13 kernel which is what your new hardware needs.

If you are able to start over and use that ISO, I recommend doing that.

If not, let us know if you are able to get an internet connection so we can get the necessary changes made and undo some of the things that may have been done.
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Re: Unable to run OS after install

Post by Wejer »

Okay, it seems like installing "Linux Mint 20.3 "Una" - Cinnamon (Edge) ISO" instead did the trick. Thanks!

It doesn't seem like it is displaying any error messages now, which is a relief!

I have also got WiFi working, too.

So what necessary changes do I need to make from here?
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Re: Unable to run OS after install

Post by SMG »

Wejer wrote: Sat May 28, 2022 8:48 pm Okay, it seems like installing "Linux Mint 20.3 "Una" - Cinnamon (Edge) ISO" instead did the trick. Thanks!
Good to hear. :)

At this point I presume the AMD graphics driver is installed and is the main renderer for the display. You can leave it just like that or you can install the Nvidia driver and be able to switch between the two. Some people just leave it while others want to be able to switch.

The Nvidia driver is considered a third-party proprietary driver so it must be installed separately and you may need to create keys for it to be able to load at boot time. (I presume your computer has Secure Boot enabled. That requires keys for third-party drivers.)

<edited to add> Make sure to run all updates and reboot before installing the Nvidia driver. <end edit>

You can install the recommended Nvidia driver using Driver Manager. You would then need to reboot the computer for the drivers to load. Please check this post for an explanation of the difference between the Nvidia driver files being installed and them loading at boot time.

You can check to see if Secure Boot is enabled by running the following command in a terminal.

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mokutil --sb-state
If Secure Boot is enabled, you will need to create keys so the driver loads at boot time. Some computers force you to create the keys (which makes this step easy!), but others do not. I do not recall what Acer does.

If you want to go ahead with the Nvidia drivers, install them and reboot. Then provide the output of the secure boot command, let us know if you can see an nvidia-prime-applet in the lower right of your screen (it will be either an AMD or Nvidia logo), and provide the output of

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inxi -Gx
If you don't want to use Nvidia, then you should be all ready to start with Linux Mint. :)
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Wejer
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Re: Unable to run OS after install

Post by Wejer »

Right, so I ran the Driver Manager, and it suggested a number of updates. I said okay, and it started installing. After a while, it said that all the updates were installed, and recommended I reboot. I did, and this is now my boot screen:

Image

The screen is frozen, and I can't proceed. I can only access Mint with my ISO/USB-stick now.
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SMG
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Re: Unable to run OS after install

Post by SMG »

Wejer wrote: Sat May 28, 2022 11:38 pm Right, so I ran the Driver Manager, and it suggested a number of updates.
There are two different apps. Driver Manager is just for third-party proprietary drivers such as Nvidia.

Update Manager would likely be what you mean by seeing a suggestion of a number of updates. That app handles all the system and kernel update notifications.

I will check to see if there are any known issues with regards to your specific computer model and Linux-based distros. We may just need to get the Nvidia driver installed to get past the issue.

Did you set this up as a dual boot with Windows or do you just have Linux Mint installed?
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Re: Unable to run OS after install

Post by SMG »

While researching this model I came across a thread that I recall reading in the past. Turns out I've already helped someone with an Acer Aspire A715-42G. They even posted the same error screenshot you posted. (Here is the topic for reference [SOLVED] Install error on computer with Nvidia graphics card, but I have included the instructions you need here so you do not need to read that topic.)

What that person did was install Linux Mint in compatibility mode (you were able to do it in regular mode). Then they booted using nomodeset. They used the instructions in the Release Notes for Linux Mint 20.3 Cinnamon to do that. Scroll to section on 'Solving freezes during the boot sequence' for instructions and a video to boot the computer using the nomodeset kernel parameter. Once you boot using those instructions, you can install the Nvidia drivers using Driver Manager.

That person was dual-booting with Windows so getting to the grub boot menu was not a problem. If you are not dual-booting, repeatedly tap the escape key during boot to bring up the grub menu for your UEFI boot computer.

Let us know if you have any questions about what you would need to do.
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Wejer
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Re: Unable to run OS after install

Post by Wejer »

OK, so nomodeset allowed me to proceed, so that I could install the recommended drivers.

Image

However, installing the drivers didn't seem to solve my problem, as I am still experiencing the same issue of being unable to boot normally.
It's a bit awkward to have to use that bit of code every time I start my computer! Is there anything else I can do about this?
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Re: Unable to run OS after install

Post by SMG »

Wejer wrote: Sun May 29, 2022 7:40 pmHowever, installing the drivers didn't seem to solve my problem, as I am still experiencing the same issue of being unable to boot normally.
Let's make sure all the driver files did install. Please provide the output of

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dpkg -l | grep -i nvidia
Wejer wrote: Sun May 29, 2022 7:40 pmIt's a bit awkward to have to use that bit of code every time I start my computer! Is there anything else I can do about this?
Are you dual-booting or are you just booting Linux Mint?
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