[SOLVED] All kernels starting 4.15.0-177 till 4.15.0-188 not working

[nermeenhm]

Hi everyone,

I hope I am not the only one with this problem but I've been struggling with my system ever since kernel 4.15.0-177 up until the last one so far which is 0-188.

They all install normally, and then I reboot and everything is normal. The next day my problems start and they vary between:

- not being able to boot at all.
- veeeeery loooooong time to boot.
- no sound.
- no connectivity to wifi.
- no bluetooth mouse.

=== ALL of the above or just some of it ===

Sometimes a kernel would work properly for 2 day and then the same problems start.

I always keep rolling back to kernel 0-176 which was the last one working well with me.

I hope I am not the only one with this problem because something is not right since 0-177 got introduced.

Right now I am good with 0-176 but I am not sure if it's ok to keep on using it and ignoring all future updates.

If anyone wud like to ask me any questions about my system please feel free but beware since I'm an absolutely ignorant person when it comes to tech things so if you need any info just please tell me how to get it for you and I'll do it.

Thanks.

[Hoser Rob]

There's no systejm info to go on there, copy/paste the text output of inxi -Fxxxrz run in the terminal.

[Cosmo.]

For the absolutely ignorant person regarding tech things:

Open from the menu system report -> system information -> click the copy button
Paste it into your next post.

[nermeenhm]

Code: Select all

System:
  Host: nermeen-Inspiron-5567 Kernel: 4.15.0-176-generic x86_64 bits: 64 
  compiler: gcc v: 7.5.0 Desktop: Cinnamon 4.4.8 wm: muffin 4.4.4 
  dm: LightDM 1.26.0 Distro: Linux Mint 19.3 Tricia 
  base: Ubuntu 18.04 bionic 
Machine:
  Type: Laptop System: Dell product: Inspiron 5567 v: N/A serial: <filter> 
  Chassis: type: 10 serial: <filter> 
  Mobo: Dell model: 05VRRG v: A00 serial: <filter> UEFI: Dell v: 1.1.7 
  date: 09/11/2017 
Battery:
  ID-1: BAT0 charge: 39.1 Wh condition: 39.1/42.0 Wh (93%) volts: 12.4/11.4 
  model: Samsung SDI DELL CYMGM74 type: Li-ion serial: <filter> status: Full 
CPU:
  Topology: Dual Core model: Intel Core i7-7500U bits: 64 type: MT MCP 
  arch: Kaby Lake rev: 9 L2 cache: 4096 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 23199 
  Speed: 700 MHz min/max: 400/3500 MHz Core speeds (MHz): 1: 921 2: 960 
  3: 933 4: 934 
Graphics:
  Device-1: Intel HD Graphics 620 vendor: Dell driver: i915 v: kernel 
  bus ID: 00:02.0 chip ID: 8086:5916 
  Device-2: AMD Topaz XT [Radeon R7 M260/M265 / M340/M360 / M440/M445] 
  vendor: Dell driver: amdgpu v: kernel bus ID: 01:00.0 chip ID: 1002:6900 
  Display: x11 server: X.Org 1.20.8 driver: amdgpu,ati,modesetting 
  unloaded: fbdev,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: Mesa DRI Intel HD Graphics 620 (KBL GT2) 
  v: 4.6 Mesa 20.0.8 compat-v: 3.0 direct render: Yes 
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: Dell 
  driver: snd_hda_intel v: kernel bus ID: 00:1f.3 chip ID: 8086:9d71 
  Sound Server: ALSA v: k4.15.0-176-generic 
Network:
  Device-1: Intel Wireless 3165 driver: iwlwifi v: kernel port: e000 
  bus ID: 02:00.0 chip ID: 8086:3165 
  IF: wlp2s0 state: up mac: <filter> 
  Device-2: Realtek RTL810xE PCI Express Fast Ethernet vendor: Dell 
  driver: r8169 v: 2.3LK-NAPI port: d000 bus ID: 03:00.0 chip ID: 10ec:8136 
  IF: enp3s0 state: down mac: <filter> 
Drives:
  Local Storage: total: 931.51 GiB used: 357.48 GiB (38.4%) 
  ID-1: /dev/sda vendor: Toshiba model: MQ01ABD100 size: 931.51 GiB 
  speed: 6.0 Gb/s rotation: 5400 rpm serial: <filter> rev: 3D temp: 33 C 
  scheme: GPT 
Partition:
  ID-1: / size: 36.41 GiB used: 23.88 GiB (65.6%) fs: ext4 dev: /dev/sda1 
  ID-2: /home size: 869.87 GiB used: 333.59 GiB (38.3%) fs: ext4 
  dev: /dev/sda2 
  ID-3: swap-1 size: 9.00 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda4 
Sensors:
  System Temperatures: cpu: 48.0 C mobo: 36.0 C sodimm: 35.0 C gpu: amdgpu 
  temp: 46 C 
  Fan Speeds (RPM): cpu: 0 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list 
  1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg arch=amd64] https://brave-browser-apt-release.s3.brave.com/ stable main
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
  1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/google-earth-pro.list 
  1: deb [arch=amd64] http://dl.google.com/linux/earth/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/home:pzz.list 
  1: deb http://download.opensuse.org/repositories/home:/pzz/xUbuntu_18.04/ /
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com tricia main upstream import backport
  2: deb http://archive.ubuntu.com/ubuntu bionic main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu bionic-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu bionic-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ bionic-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ bionic partner
  No active apt repos in: /etc/apt/sources.list.d/opera-stable.list 
  No active apt repos in: /etc/apt/sources.list.d/opera.list 
  Active apt repos in: /etc/apt/sources.list.d/skype-stable.list 
  1: deb [arch=amd64] https://repo.skype.com/deb stable main
  Active apt repos in: /etc/apt/sources.list.d/stebbins-handbrake-releases-bionic.list 
  1: deb http://ppa.launchpad.net/stebbins/handbrake-releases/ubuntu bionic main
  Active apt repos in: /etc/apt/sources.list.d/teams.list 
  1: deb [arch=amd64] https://packages.microsoft.com/repos/ms-teams stable main
  Active apt repos in: /etc/apt/sources.list.d/tor.list 
  1: deb https://deb.torproject.org/torproject.org bionic main
  2: deb-src https://deb.torproject.org/torproject.org bionic main
Info:
  Processes: 331 Uptime: 1h 27m Memory: 7.69 GiB used: 2.17 GiB (28.3%) 
  Init: systemd v: 237 runlevel: 5 Compilers: gcc: 7.5.0 alt: 7 Shell: bash 
  v: 4.4.20 running in: gnome-terminal inxi: 3.0.32

[SMG]

Hi everyone,

I hope I am not the only one with this problem but I've been struggling with my system ever since kernel 4.15.0-177 up until the last one so far which is 0-188.

Please upgrade to the 5.4 kernel which is available in Update Manager. Your system has a 7th-gen Intel and the newer kernel will be a better match for it.

Many people with 7th, 8th, and 9th-gen Intel CPUs began having issues after a 4.15 kernel update. (I do not recall the exact number right now.) Updating to the 5.4 kernel cleared their issues.

[nermeenhm]

I tried it once a long time ago but it didn't work either. Do you recommend that I try it still? Thanks.

[nermeenhm]

Hi everyone,

I hope I am not the only one with this problem but I've been struggling with my system ever since kernel 4.15.0-177 up until the last one so far which is 0-188.

Please upgrade to the 5.4 kernel which is available in Update Manager. Your system has a 7th-gen Intel and the newer kernel will be a better match for it.

Many people with 7th, 8th, and 9th-gen Intel CPUs began having issues after a 4.15 kernel update. (I do not recall the exact number right now.) Updating to the 5.4 kernel cleared their issues.

Ok... I am informing you that I went right ahead and upgraded to 5.4 and all seems to be working fine so far. I tried to restart = all well. I tried to shut down = all well. I hope it passes the 2-day test and all keeps well. Will keep you posted.

Thanks a lot for taking the time to deal with my problem.

[SMG]

Ok... I am informing you that I went right ahead and upgraded to 5.4 and all seems to be working fine so far.

I was finally able to find the other topic on this issue Kernel Update: 4.15.0.177.166 SERIOUS PROBLEMS and those users all found the 5.4 kernel addressed their issues so I am hopeful it will for you as well.

[nermeenhm]

Ok... I am informing you that I went right ahead and upgraded to 5.4 and all seems to be working fine so far.

I was finally able to find the other topic on this issue Kernel Update: 4.15.0.177.166 SERIOUS PROBLEMS and those users all found the 5.4 kernel addressed their issues so I am hopeful it will for you as well.

I really don't know how to thank you

Update Day-1

Engine is purring like a cat! Improvements I have noticed so far:

1. Easy and fast start up.
2. Much much better temperature (I live in Egypt and the temperature during the summer is scorching hot.. I always use a cooling pad fan for the laptop and still the laptop fan would rarely ever stop running).... after this update I haven't heard the fan working except a few seconds per day!!! I can't believe my ears.
3. My browser starts up soooo fast, much faster than before.

[SMG]

You're welcome. Glad to hear your computer is running better than it did with the older kernel.