usb3 ports willl not enable usb2 device

[ttlargo]

plugging a usb2 device in a usb3 port
Jan 26 14:47:13 HP kernel: [ 9901.024014] usb 2-2: new full-speed USB device number 3 using xhci_hcd
Jan 26 14:47:13 HP kernel: [ 9901.159980] usb 2-2: device descriptor read/64, error -71
Jan 26 14:47:13 HP kernel: [ 9901.404158] usb 2-2: device descriptor read/64, error -71
Jan 26 14:47:13 HP kernel: [ 9901.639981] usb 2-2: new full-speed USB device number 4 using xhci_hcd
Jan 26 14:47:13 HP kernel: [ 9901.776091] usb 2-2: device descriptor read/64, error -71
Jan 26 14:47:14 HP kernel: [ 9902.028237] usb 2-2: device descriptor read/64, error -71
Jan 26 14:47:14 HP kernel: [ 9902.136048] usb usb2-port2: attempt power cycle
Jan 26 14:47:14 HP kernel: [ 9902.551961] usb 2-2: new full-speed USB device number 5 using xhci_hcd
Jan 26 14:47:14 HP kernel: [ 9902.552547] usb 2-2: Device not responding to setup address.
Jan 26 14:47:14 HP kernel: [ 9902.760203] usb 2-2: Device not responding to setup address.
Jan 26 14:47:15 HP kernel: [ 9902.967786] usb 2-2: device not accepting address 5, error -71
Jan 26 14:47:15 HP kernel: [ 9903.099875] usb 2-2: new full-speed USB device number 6 using xhci_hcd
Jan 26 14:47:15 HP kernel: [ 9903.100297] usb 2-2: Device not responding to setup address.
Jan 26 14:47:15 HP kernel: [ 9903.312457] usb 2-2: Device not responding to setup address.
Jan 26 14:47:15 HP kernel: [ 9903.523758] usb 2-2: device not accepting address 6, error -71
Jan 26 14:47:15 HP kernel: [ 9903.523857] usb usb2-port2: unable to enumerate USB device

There are no bios options that reference anything to do wit usb

System: Kernel: 5.4.0-96-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 5.2.7 wm: muffin 5.2.0
dm: LightDM 1.30.0 Distro: Linux Mint 20.3 Una base: Ubuntu 20.04 focal
Machine: Type: Laptop System: HP product: HP Laptop 15-db0xxx v: Type1ProductConfigId serial: <filter> Chassis: type: 10
serial: <filter>
Mobo: HP model: 84AC v: 85.24 serial: <filter> UEFI: Insyde v: F.20 date: 05/15/2019
Battery: ID-1: BAT1 charge: 37.9 Wh condition: 37.9/40.9 Wh (93%) volts: 12.9/11.3 model: Hewlett-Packard PABAS0241231
type: Li-ion serial: <filter> status: Full
Device-1: hidpp_battery_0 model: Logitech M510 serial: <filter> charge: 55% (should be ignored) rechargeable: yes
status: Discharging
CPU: Topology: Dual Core model: AMD A9-9425 RADEON R5 5 COMPUTE CORES 2C+3G bits: 64 type: MCP arch: Excavator
L2 cache: 1024 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 12375
Speed: 1602 MHz min/max: 1400/3100 MHz boost: enabled Core speeds (MHz): 1: 1630 2: 1602
Graphics: Device-1: Advanced Micro Devices [AMD/ATI] Stoney [Radeon R2/R3/R4/R5 Graphics] vendor: Hewlett-Packard
driver: amdgpu v: kernel bus ID: 00:01.0 chip ID: 1002:98e4
Display: x11 server: X.Org 1.20.13 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa
resolution: 1366x768~60Hz, 1920x1080~60Hz
OpenGL: renderer: AMD STONEY (DRM 3.35.0 5.4.0-96-generic LLVM 12.0.0) v: 4.5 Mesa 21.0.3 direct render: Yes
Audio: Device-1: Advanced Micro Devices [AMD/ATI] vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus ID: 00:01.1
chip ID: 1002:15b3
Device-2: Advanced Micro Devices [AMD] Family 15h Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel
bus ID: 00:09.2 chip ID: 1022:157a
Device-3: Lenovo type: USB driver: snd-usb-audio,uvcvideo bus ID: 1-1.1.2:6 chip ID: 17ef:4831 serial: <filter>
Sound Server: ALSA v: k5.4.0-96-generic
Network: Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Hewlett-Packard driver: r8169 v: kernel
port: 3000 bus ID: 02:00.0 chip ID: 10ec:8168
IF: enp2s0 state: down mac: <filter>
Device-2: Realtek RTL8822BE 802.11a/b/g/n/ac WiFi adapter vendor: Hewlett-Packard driver: rtw_pci v: N/A port: 2000
bus ID: 03:00.0 chip ID: 10ec:b822
IF: wlo1 state: up mac: <filter>
Drives: Local Storage: total: 465.76 GiB used: 232.50 GiB (49.9%)
ID-1: /dev/sda vendor: Western Digital model: WDBNCE5000PNC size: 465.76 GiB speed: 6.0 Gb/s serial: <filter>
rev: 00RL scheme: GPT
Partition: ID-1: / size: 456.96 GiB used: 232.49 GiB (50.9%) fs: ext4 dev: /dev/sda2
Sensors: System Temperatures: cpu: 60.6 C mobo: N/A gpu: amdgpu temp: 20 C
Fan Speeds (RPM): N/A
Info: Processes: 255 Uptime: 5h 10m Memory: 7.25 GiB used: 2.77 GiB (38.2%) Init: systemd v: 245 runlevel: 5 Compilers:
gcc: 9.3.0 alt: 7/9 Shell: bash v: 5.0.17 running in: gnome-terminal inxi: 3.0.38

[kato181]

Please don't post information like you just did use the code display brackets </> as it makes it far easier to read.
You haven't said what usb device your are using flash drive, external hd....
With the device inserted, start terminal and copy & paste the following command and post the results back here in between the code display brackets </>

Code: Select all

lsusb

[ttlargo]

Code: Select all

It does not matter what type of device.  All usb2 devices return the error when inserted  in a  usb3 port.   usb3 devices are recognized in the usb3 port.

In this example if I insert the mouse dongle id-ed below in the usb3 port it throws the exception.
Bus 001 Device 005: ID 046d:c52b Logitech, Inc. Unifying Receiver

Bus 001 Device 004: ID 0bda:b00b Realtek Semiconductor Corp. 
Bus 001 Device 005: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 002: ID 0438:7900 Advanced Micro Devices, Inc. Root Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Thank-you