Troubleshooting Random Freezing 18.2 [solved by re-downloading & re-installation]

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Troubleshooting Random Freezing 18.2 [solved by re-downloading & re-installation]

Post by JAnthony419 » Sun Oct 22, 2017 9:17 pm

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System: Host: LINUX1 Kernel: 4.11.0-14-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.4.3 (Gtk 3.18.9-1ubuntu3.3)
Distro: Linux Mint 18.2 Sonya
Machine: System: Dell product: OptiPlex 780
Mobo: Dell model: 03NVJ6 v: A03 Bios: Dell v: A08 date: 01/21/2011
CPU: Dual core Intel Core2 Duo E8400 (-MCP-) cache: 6144 KB
flags: (lm nx sse sse2 sse3 sse4_1 ssse3 vmx) bmips: 11970
clock speeds: max: 2992 MHz 1: 2992 MHz 2: 2992 MHz
Graphics: Card: Intel 4 Series Integrated Graphics Controller bus-ID: 00:02.0
Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
Resolution: 1680x1050@59.88hz
GLX Renderer: Mesa DRI Intel Q45/Q43
GLX Version: 2.1 Mesa 12.0.6 Direct Rendering: Yes
Audio: Card Intel 82801JD/DO (ICH10 Family) HD Audio Controller
driver: snd_hda_intel bus-ID: 00:1b.0
Sound: Advanced Linux Sound Architecture v: k4.11.0-14-generic
Network: Card: Intel 82567LM-3 Gigabit Network Connection
driver: e1000e v: 3.2.6-k port: ece0 bus-ID: 00:19.0
IF: enp0s25 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives: HDD Total Size: 480.1GB (5.9% used)
ID-1: /dev/sda model: SSD2SC480G726A10 size: 480.1GB
Partition: ID-1: / size: 93G used: 6.4G (8%) fs: ext4 dev: /dev/sda1
ID-2: /home size: 340G used: 13G (4%) fs: ext4 dev: /dev/sda5
ID-3: swap-1 size: 8.19GB used: 0.00GB (0%) fs: swap dev: /dev/sda6
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 52.0C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 178 Uptime: 1:37 Memory: 750.9/7817.1MB
Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.481) inxi: 2.2.35 
I am having some minor issues with this install. There have been two changes, one major (I believe). My original platform or machine was a Latitude E6510, but for the most part same internal specs and same software since I only recently upgraded to this Optiplex 780 desktop two weeks ago. Also for what ever reason, I assumed it would be easier for backups to have my /home separate from the /(root). Thus during this install I went the advanced route and created /dev/sda5.

Down to the trouble, at random periods my system would stop responding. The mouse pointer continues to roll the screen with my movement, but no CTL-ALT-Anythings work, no keyboard inputs at all for that matter, and no actions from mouse clicks. All I can do is hard restart the system.

Any advice on a direction to start looking would be awesome. I've been using Mint Cinnamon for about four years and never had this issue before so I am LOST!!!

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Re: Troubleshooting Random Freezing 18.2

Post by catweazel » Mon Oct 23, 2017 1:24 am

In the Mint menu type the word 'log' and start the System Log application. Check the older syslogs for errors, specifically around the time that the machine last froze. To change from the current syslog to an older one, click the gear icon at the top right and, for example, open syslog.1.
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[SOLVED] Troubleshooting Random Freezing 18.2

Post by JAnthony419 » Sun Oct 29, 2017 9:19 am

I re-installed the image and had the same issues. So I re-downloaded the image and installed and currently I had no freezing problems. So I believe that somewhere along the way the previous download must of had some issues. Nonetheless I do not have freezing anymore.

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Re: Troubleshooting Random Freezing 18.2

Post by karlchen » Sun Oct 29, 2017 9:29 am

Next time it may be a good idea to follow the advice given on the download page:
Don't forget to verify your ISO
Might spare you some extra time and frustration.
Linux Mint 19.2 32-bit xfce Desktop, Total Commander 9.22a 32-bit
Linux Mint 18.1 64-bit Cinnamon Desktop, Total Commander 9.22a 64-bit
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