Mendeley cannot start (guess: SSLv2 problem) (updated)

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donar1919
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Joined: Wed Nov 22, 2017 5:45 am

Mendeley cannot start (guess: SSLv2 problem) (updated)

Postby donar1919 » Fri Nov 24, 2017 3:03 pm

Hi everybody!

This is my first post, so please be lenient if I have forgotten to include certain information - I have tried to be as clear and comprehensive as possible.

I started using Mendeley for referencing, and while it worked just fine on the first day of use, on my second day I've run into an error when trying to start Mendeley. When trying to run it, the program does not start, and instead shows an error message saying only that the program has run into problems. No further information and no error code are provided by the message, but below I've included the terminal output when running mendeleydesktop:

Code: Select all

QSslSocket: cannot resolve SSLv2_client_method
QSslSocket: cannot resolve SSLv2_server_method
QLayout: Attempting to add QLayout "" to ToolBarActionWidget "", which already has a layout
QLayout: Attempting to add QLayout "" to ToolBarActionWidget "", which already has a layout
Qt WebEngine Plugins directory not found. Trying fallback directory... Plugins as for example video codecs MAY NOT work.
Crash handler wrote minidump /home/c/.local/share/data/Mendeley Ltd./Mendeley Desktop/minidumps/4cc549b6-b517-0c18-4eb44fa6-53066dea.dmp


I'm running Linux Mint 18.1 Serena, xfce 64-bit, on an HP Omen with dual boot. Some further information is attached below.

After some use of Google, I guess that SSLv2 is erroneously required to load - however, the only bug-fix I could find online refers to OpenSSL 1.0.1f (https://askubuntu.com/questions/711863/ ... n-terminal), and I'm not able to transfer the reported fix to my version, which is OpenSSL 1.0.2g (1 Mar 2016).
Re-installing Mendeley has also not solved the problem.

I would be extremely appreciative of any help or advice! Please know that I'm a noob when it comes to this, so dumbed-down answers would be great.
Thank you all very much in advance, and
Best wishes,
Chris


*******

Code: Select all

inxi -Fxz
System:    Host: Cs-laptop Kernel: 4.11.0-14-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Xfce 4.12.3 (Gtk 2.24.28)
           Distro: Linux Mint 18.1 Serena
Machine:   System: HP (portable) product: OMEN by HP Laptop v: Type1ProductConfigId
           Mobo: HP model: 8259 v: 83.45
           Bios: Insyde v: F.35 date: 01/23/2017
CPU:       Quad core Intel Core i7-7700HQ (-HT-MCP-) cache: 6144 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 22464
           clock speeds: max: 3800 MHz 1: 799 MHz 2: 799 MHz
           3: 799 MHz 4: 799 MHz 5: 799 MHz 6: 799 MHz 7: 800 MHz
           8: 799 MHz
Graphics:  Card-1: Intel Device 591b bus-ID: 00:02.0
           Card-2: NVIDIA Device 1c8d bus-ID: 01:00.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1920x1080@60.01hz
           GLX Renderer: Mesa DRI Intel Kabylake GT2
           GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio:     Card Intel Device a171
           driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: ALSA v: k4.11.0-14-generic
Network:   Card-1: Intel Wireless 7265
           driver: iwlwifi bus-ID: 04:00.0
           IF: wlo1 state: up mac: <filter>
           Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: 3000 bus-ID: 05:00.0
           IF: eno1 state: down mac: <filter>
Drives:    HDD Total Size: 1000.2GB (3.3% used)
           ID-1: /dev/nvme0n1 model: N/A size: 256.1GB
           ID-2: /dev/sda model: HGST_HTS721010A9 size: 1000.2GB temp: 0C
           ID-1: / size: 79G used: 23G (31%) fs: ext4 dev: /dev/nvme0n1p6
           ID-2: swap-1 size: 9.23GB used: 0.00GB (0%) fs: swap dev: /dev/nvme0n1p5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 49.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 243 Uptime: 7 min Memory: 1967.0/15930.5MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35



*UPDATE (24.11.2017):
Today, it randomly worked again. As always, the error message was prompted for a split second, but then Mendeley would actually suddenly start. The terminal output when running it was:

Code: Select all

QSslSocket: cannot resolve SSLv2_client_method
QSslSocket: cannot resolve SSLv2_server_method
QLayout: Attempting to add QLayout "" to ToolBarActionWidget "", which already has a layout
QLayout: Attempting to add QLayout "" to ToolBarActionWidget "", which already has a layout
Qt WebEngine Plugins directory not found. Trying fallback directory... Plugins as for example video codecs MAY NOT work.


Which is literally the same output as when it doesn't work, only that no "minidump" was created. I'm very puzzled by this, and would still highly appreciate any hints on how to fix this issue (since most of the time, Mendeley does not start up). If any further information is required, please do not hesitate to let me know! Again, many thanks for your time.


Last bumped by donar1919 on Fri Nov 24, 2017 3:03 pm.

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