Cinnamon freeze Randomly

[almq00]

here are my specs

Code: Select all

System:    Host:  0000000000 Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: Gigabyte product: N/A
           Mobo: Gigabyte model: F2A88
           Bios: American Megatrends v: F4 date: 05/28/2014
CPU:       Quad core AMD A10-7870K Radeon R7 12 Compute Cores 4C+8G (-MCP-) cache: 8192 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 31145
           clock speeds: max: 3900 MHz 1: 1700 MHz 2: 1700 MHz 3: 2400 MHz
           4: 3000 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Kaveri [Radeon R7 Graphics]
           bus-ID: 00:01.0
           Display Server: X.Org 1.18.4 drivers: ati,radeon
           Resolution: 1920x1080@60.00hz
           GLX Renderer: AMD KAVERI (DRM 2.49.0 / 4.10.0-38-generic, LLVM 5.0.0)
           GLX Version: 3.0 Mesa 17.2.4 Direct Rendering: Yes
Audio:     Card-1 Advanced Micro Devices [AMD] FCH Azalia Controller
           driver: snd_hda_intel bus-ID: 00:14.2
           Card-2 Advanced Micro Devices [AMD/ATI] Kaveri HDMI/DP Audio Controller
           driver: snd_hda_intel bus-ID: 00:01.1
           Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network:   Card-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: e000 bus-ID: 01:00.0
           IF: enp1s0 state: down mac: <filter>
           Card-2: Intel Wireless 7260 driver: iwlwifi bus-ID: 03:00.0
           IF: wlp3s0 state: up mac: <filter>
Drives:    HDD Total Size: 60.0GB (57.5% used)
           ID-1: /dev/sda model: INTEL_SSD size: 60.0GB
Partition: ID-1: / size: 55G used: 33G (62%) fs: ext4 dev: /dev/dm-0
           ID-2: /boot size: 181M used: 68M (41%) fs: ext4 dev: /dev/sda1
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 0.0C mobo: N/A gpu: -4.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 231 Uptime: 8 min Memory: 1537.0/14974.1MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

Symptom: so pc boots ok then within a few min of browsing or playing audio or video the screen freezes with a loop of audio.
i have tried updates to video drivers and apps but no result. this has been going on for 2 months now. it might have something
to do with Xorg and video driver but tried different versions but no success. also tried to update kernel but couldnt update.
any help is very appreciated @ this point as its impossible to get any work done when the system crashes randomly .
i have also looked into log files but doesn't seem to log anything

[deepakdeshp]

Please test memory with memtest in grub and your disk with smart.
https://help.ubuntu.com/community/Smartmontools
Install Ubuntu Kernel Update utility . Using it you can upgrade kernel.

[almq00]

thanks so i did the mem test passed
i couldn't get the smart tool to work
and i have used ukuu it was what i needed and updated to Kernel 4.14
now it only crashes 1 or 2 a day so its a lot better but still cant pinpoint where the issues is
the clue here is when im running and doing lots of work and a few programs are open it will freeze
i still feel it might be something with graphics related so i have a viewsonic monitor connected via hdmi cable
if there is a logging tool that would log the freeze crash that could be an option

[deepakdeshp]

Code: Select all

dmesg |grep -i error

command may give some clue . Preferred to run it when problem occurs.

[deepakdeshp]

https://www.google.co.in/amp/s/www.tecm ... mands/amp/

[deepakdeshp]

https://www.linuxmint.com/rel_rafaela_cinnamon.php

[almq00]

so can someone please help me with this it been an issue for a few months now and i have done everything but it still crashes
cleaned out my hardware fan dirt and replaced thermal paste checked all wiring system is still crashing
i have tried everything
this seems to be an issue with software
is there any one on this forum that is actually familiar with linux mint 18.3 crashing
please help

[happnatious1]

Don't know if it's related but you could try turning off c6 power states in your bios.
viewtopic.php?f=231&t=259467

[deepakdeshp]

Another option is to install Mint KDE which doesn't require as many resources as cinnamon. You can test it by using it on Live usb/cd.

[almq00]

i love it when some one just knows his software/hardware
thanks happnatious1 i think that might of been it
i havent crashed in 2 days what a relief