Private Internet Access not working

[oligalma]

The installation of the last version of Private Internet Access VPN fails. It appears the following message:

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marc@marc-desktop:~/Desktop > sh pia*
Installing files...
[sudo] password for marc: 
Installing dependencies...
Running: sudo pacman -Sy --noconfirm core/net-tools extra/gconf extra/libxss extra/xdg-utils
sudo: pacman: command not found
Package installation failed. Please make sure that your package manager is configured correctly and is still supported by your distribution vendor.

What should I do?

[greerd]

Looks like you downloaded the wrong version of PIA, your install script output refers to pacman (a package manager) which is not available in Mint. Try this one instead.

[oligalma]

Looks like you downloaded the wrong version of PIA, your install script output refers to pacman (a package manager) which is not available in Mint. Try this one instead.

I've downloaded the PIA from this URL and it's not working either.

[greerd]

Lets go through the steps together with some extra steps to confirm things.

Open a terminal, the change directory into your Downloads directory. Please copy and past all terminal output into the code tags </> so we can see the command results.

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cd Downloads

Since you've already downloaded the tar file into your Downloads (I hope) directory, lets confirm.

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ls | grep pia

should results in pia-v75-installer-linux.tar.gz which confirms it's downloaded into your Downloads directory.

Then

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tar -xzf pia-v77-installer-linux.tar.gz

should extract a file named pia-v75-installer-linux.sh into your Downloads directory.
Confirm by running

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ls Downloads | grep pia

again which should now show two files pia-v75-installer-linux.tar.gz and pia-v75-installer-linux.sh.

If all is good so far run

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./pia-v77-installer-linux.sh

It will ask for your password, then install the app. Once finished I think it should start the pia app which you will have to enter your username and password that pia has supplied you with.

[oligalma]

Lets go through the steps together with some extra steps to confirm things.

This is what I did but it's not working...

[greerd]

I can't help you if you don't post the outputs of the commands.

[oligalma]

I can't help you if you don't post the outputs of the commands.

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marc@marc-desktop:~/Desktop > ls | grep pia
pia-v77-installer-linux.sh
pia-v77-installer-linux.tar.gz

[greerd]

Looks good so far,
What's the output of

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./pia-v77-installer-linux.sh

Remember that when you type in your password, there won't be any response, not even astrics, just type your password in and hit enter, it's somewhat slow so be patient. That's you username password, not the one pia gave you.

[oligalma]

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marc@marc-desktop:~/Desktop > ./pia-v77-installer-linux.sh
Installing files...
[sudo] password for marc: 
Installing dependencies...
Running: sudo pacman -Sy --noconfirm core/net-tools extra/gconf extra/libxss extra/xdg-utils
sudo: pacman: command not found
Package installation failed. Please make sure that your package manager is configured correctly and is still supported by your distribution vendor.

[greerd]

Well that is strange, here's mine.

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 $ ./pia-v77-installer-linux.sh
Installing files...
[sudo] password for mint18:          
Installing dependencies...
Running: sudo apt-get install -y libxss1 libappindicator1 gconf2 net-tools
Reading package lists... Done
Building dependency tree       
Reading state information... Done
gconf2 is already the newest version (3.2.6-3ubuntu6).
libxss1 is already the newest version (1:1.2.2-1).
net-tools is already the newest version (1.60-26ubuntu1).
libappindicator1 is already the newest version (12.10.1+16.04.20170215-0ubuntu1).
The following packages were automatically installed and are no longer required:
  gsfonts-x11 gstreamer0.10-ffmpeg libcrypto++9v5 libdbus-c++-1-0v5
  libhal1-flash libllvm4.0 libllvm4.0:i386 libsdl-image1.2 libunshield0
  libwireshark6 libwiretap5 libwsutil6 libx265-116 libx265-130
  libxcb-composite0 libxcb-xv0 mint-backgrounds-serena mint-backgrounds-sonya
  python3-xlib samba-dsdb-modules unshield
Use 'sudo apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Installation complete!

Notice mine runs 'sudo apt-get install' instead of your 'sudo pacman ...'.
I'm not sure how that can happen if the proper script was downloaded, I've downloaded this install script on three systems today, all Mint, all worked as expected.
Maybe try deleting the files and re-downloading them and start from scratch.

The only other possibility I can think of is that you somehow have a hybrid desktop, but I'm not sure if it's possible or what would happen if it is possible.

[oligalma]

I've downloaded the previous version of PIA (v75) and I could install it successfully. So, I think the problem is with the new version (v77).

The previous versions of PIA are available here: https://www.privateinternetaccess.com/pages/downloads

[oligalma]

I got in touch with PIA support and they provided me with a solution to the problem. They said this:

"It looks like this is happening because you have a command called pacman on your system, so our installer is misidentifying your system as Arch Linux and attempting to install dependencies using the pacman package manager, which your system cannot use. You should be able to workaround this issue by running the following:"

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sudo apt-get install -y libxss1 libappindicator1 gconf2 net-tools
./pia-v77-installer-linux.sh --skip-deps

I ran these commands and it worked well!

It's funny, I had the Pacman game installed and it created the conflict.

https://snag.gy/0rmXoL.jpg