[SOLVED] Keyboard Not Working in LM17.3 GRUB

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julianvb
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[SOLVED] Keyboard Not Working in LM17.3 GRUB

Post by julianvb » Mon Jun 18, 2018 4:44 pm

2018-06-18

Ever since I recently installed LM17.3 MATE alongside LM18.3 MATE, I cannot change the boot-up order. In other words, the system's GRUB menu may appear but it remains inaccessible to the keyboard and only LM17.3 gets booted up. I suspect that something is blocking GRUB from communicating with the keyboard.

How can I fix this problem? Is it advisable to reinstall GRUB? Thanks very much to you all in advance.

Julianvb
Last edited by julianvb on Fri Jul 06, 2018 9:31 pm, edited 17 times in total.
Julianvb: A (Kernel: 4.4.0-111-generic i686, LM18.3 Sylvia, 32-bit, Desktop Cinnamon 3.6.7, Atom N270 CPU, 2gb RAM, 64gb SSD)
B (Kernel: 4.10.0-38-generic i686, LM18.3 Sylvia, 32-bit, Desktop MATE 1.18.0, Atom N270 CPU, 2gb RAM, 64gb SSD)
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all41
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Re: Frozen GRUB Menu

Post by all41 » Mon Jun 18, 2018 4:51 pm

Try:
In a terminal:

Code: Select all

sudo os-prober
It should show both releases

Code: Select all

sudo update-grub
then restart and see if grub is useable
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julianvb
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Re: Frozen GRUB Menu

Post by julianvb » Mon Jun 18, 2018 5:10 pm

all41,
Thanks very much. I rebooted my system after entering your suggested commands and the boot-up status remains unchanged.
Julianvb
Attachments
LM17.3-GRUB.png
Julianvb: A (Kernel: 4.4.0-111-generic i686, LM18.3 Sylvia, 32-bit, Desktop Cinnamon 3.6.7, Atom N270 CPU, 2gb RAM, 64gb SSD)
B (Kernel: 4.10.0-38-generic i686, LM18.3 Sylvia, 32-bit, Desktop MATE 1.18.0, Atom N270 CPU, 2gb RAM, 64gb SSD)
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all41
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Re: Frozen GRUB Menu

Post by all41 » Mon Jun 18, 2018 5:26 pm

Normally when the grub screen appears the up/down arrow buttons toggle among the choices.
Any keyboard presses should halt the time out countdown indefinitely till a choice is made.
When the grub screen appears in your system evidently 17.3 is highlighted? Try pressing the keyboard key e
That should enter the edit mode. Does that happen? Just wondering if your keyboard is active
Say more about your hardware--is this perhaps a wireless kb/mouse
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julianvb
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Re: Frozen GRUB Menu

Post by julianvb » Mon Jun 18, 2018 6:22 pm

Normally when the grub screen appears the up/down arrow buttons toggle among the choices.
Any keyboard presses should halt the time out countdown indefinitely till a choice is made.
When the grub screen appears in your system evidently 17.3 is highlighted? Try pressing the keyboard key e
That should enter the edit mode. Does that happen? Just wondering if your keyboard is active
Say more about your hardware--is this perhaps a wireless kb/mouse
Yes, I agree. My LM17.3 GRUB Menu appears totally cut off from the keyboard and therefore all keyboard entries prove ineffective. Linux Mint 17.3 is always highlighted in the GRUB menu. I am using a reliable regular wired Dell keyboard.

Julianvb
Last edited by julianvb on Tue Jun 19, 2018 1:02 pm, edited 1 time in total.
Julianvb: A (Kernel: 4.4.0-111-generic i686, LM18.3 Sylvia, 32-bit, Desktop Cinnamon 3.6.7, Atom N270 CPU, 2gb RAM, 64gb SSD)
B (Kernel: 4.10.0-38-generic i686, LM18.3 Sylvia, 32-bit, Desktop MATE 1.18.0, Atom N270 CPU, 2gb RAM, 64gb SSD)
.
.

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all41
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Re: Frozen GRUB Menu

Post by all41 » Mon Jun 18, 2018 11:41 pm

Just for testing purposes try the keyboard in a different usb port.
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Re: Frozen GRUB Menu

Post by julianvb » Tue Jun 19, 2018 11:04 am

all41,
Thanks for the new suggestion. My keyboard is now connected to another usb port and the GRUB menu remains unresponsive as before. In other words, the keyboard and the GRUB menu remain cut off from each other. I suspect that something is blocking the menu from communicating with the keyboard.
Julianvb
Julianvb: A (Kernel: 4.4.0-111-generic i686, LM18.3 Sylvia, 32-bit, Desktop Cinnamon 3.6.7, Atom N270 CPU, 2gb RAM, 64gb SSD)
B (Kernel: 4.10.0-38-generic i686, LM18.3 Sylvia, 32-bit, Desktop MATE 1.18.0, Atom N270 CPU, 2gb RAM, 64gb SSD)
.
.

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Re: Keyboard Not Working in LM17.3 GRUB

Post by julianvb » Sat Jun 23, 2018 6:57 pm

2018-06-23

I've just made a change to /etc/default/grub so that GRUB_DEFAULT=0 becomes GRUB_DEFAULT=5 to tell GRUB to boot from LM!18.3 instead of LM17.3. I next ran the following commands to update /boot/grub/grub.cfg

Code: Select all

sudo update-grub

Code: Select all

sudo reboot
Now Line 5 in the boot-up menu instead of Line 0 is high-lighted as the default OS and LM18.3 boots up automatically.

Julianvb
Julianvb: A (Kernel: 4.4.0-111-generic i686, LM18.3 Sylvia, 32-bit, Desktop Cinnamon 3.6.7, Atom N270 CPU, 2gb RAM, 64gb SSD)
B (Kernel: 4.10.0-38-generic i686, LM18.3 Sylvia, 32-bit, Desktop MATE 1.18.0, Atom N270 CPU, 2gb RAM, 64gb SSD)
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.

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Re: [SOLVED] Keyboard Not Working in LM17.3 GRUB

Post by all41 » Sat Jun 23, 2018 8:48 pm

Hi again @Julianvb,
Good news
Are you able to navigate within the new grub screen?
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Re: Keyboard Not Working in LM17.3 GRUB

Post by julianvb » Sat Jun 23, 2018 11:08 pm

Hi, all41,

I apologize for rejoicing too soon. It's true that I can now boot up LM18.3 but the boot menu remains inaccessible to the keyboard as before. It seems that the grub files of both LM17.3 and LM18.3 are malfunctioning identically. I admit that I'm confused.

Could there be something wrong with my BIOS? On the other hand, the boot menu of my LM18.3-WinXP machine is perfectly navigable.

Julianvb
Julianvb: A (Kernel: 4.4.0-111-generic i686, LM18.3 Sylvia, 32-bit, Desktop Cinnamon 3.6.7, Atom N270 CPU, 2gb RAM, 64gb SSD)
B (Kernel: 4.10.0-38-generic i686, LM18.3 Sylvia, 32-bit, Desktop MATE 1.18.0, Atom N270 CPU, 2gb RAM, 64gb SSD)
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Re: Keyboard Not Working in LM17.3 GRUB

Post by MrEen » Sat Jun 23, 2018 11:28 pm

julianvb wrote:
Sat Jun 23, 2018 11:08 pm
Could there be something wrong with my BIOS?
A couple of thoughts:
Check in your BIOS if "Legacy USB" is enabled or not.
Could you pull the CMOS battery to reset the BIOS?
Have you tried the top left USB port on the back of the computer? Some motherboards give priority to that port.

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Re: Keyboard Not Working in LM17.3 GRUB

Post by julianvb » Sat Jun 23, 2018 11:39 pm

Hi, MrEen,
Thanks very much for your kind suggestions. I'll definitely put them to work as soon as I get a chance and report back.
Julianvb
Julianvb: A (Kernel: 4.4.0-111-generic i686, LM18.3 Sylvia, 32-bit, Desktop Cinnamon 3.6.7, Atom N270 CPU, 2gb RAM, 64gb SSD)
B (Kernel: 4.10.0-38-generic i686, LM18.3 Sylvia, 32-bit, Desktop MATE 1.18.0, Atom N270 CPU, 2gb RAM, 64gb SSD)
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Re: Keyboard Not Working in LM17.3 GRUB

Post by MrEen » Sun Jun 24, 2018 12:56 am

Upon further reflection, the first option is probably useless unless you can get to your BIOS without the keyboard.

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Re: Keyboard Not Working in LM17.3 GRUB

Post by julianvb » Sun Jun 24, 2018 2:55 pm

Hi, MrEen,
I've tried out your 2nd and 3rd suggestions and my status remains unchanged. I even installed an new CR2032 battery. I didn't see any Enterprise USB mentioned in my BIOS. Thanks very much.
Julianvb
Julianvb: A (Kernel: 4.4.0-111-generic i686, LM18.3 Sylvia, 32-bit, Desktop Cinnamon 3.6.7, Atom N270 CPU, 2gb RAM, 64gb SSD)
B (Kernel: 4.10.0-38-generic i686, LM18.3 Sylvia, 32-bit, Desktop MATE 1.18.0, Atom N270 CPU, 2gb RAM, 64gb SSD)
.
.

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MrEen
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Re: Keyboard Not Working in LM17.3 GRUB

Post by MrEen » Sun Jun 24, 2018 3:09 pm

julianvb wrote:
Sun Jun 24, 2018 2:55 pm
Hi, MrEen,
I've tried out your 2nd and 3rd suggestions and my status remains unchanged. I even installed an new CR2032 battery. I didn't see any Enterprise USB mentioned in my BIOS. Thanks very much.
Julianvb
Just so anyone else can understand what's happening, you're saying you can get to your BIOS (via a keypress) during bootup, but once the GRUB screen is up, the keyboard is no longer functioning until it has booted the default OS?

The entry in BIOS might say Legacy USB Devices (that should be enabled.)

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Re: Keyboard Not Working in LM17.3 GRUB

Post by julianvb » Sun Jun 24, 2018 3:25 pm

Yes.
The entry in BIOS might say Legacy USB Devices (that should be enabled.)
I meant Legacy USB not being mentioned anywhere in the BIOS.

Since I no longer have any urgent need for LM17.3, can you suggest a simple safe way to delete it from my LM18.3-LM17.3 machine? Thanks.

Julianvb
Last edited by julianvb on Sun Jun 24, 2018 5:08 pm, edited 1 time in total.
Julianvb: A (Kernel: 4.4.0-111-generic i686, LM18.3 Sylvia, 32-bit, Desktop Cinnamon 3.6.7, Atom N270 CPU, 2gb RAM, 64gb SSD)
B (Kernel: 4.10.0-38-generic i686, LM18.3 Sylvia, 32-bit, Desktop MATE 1.18.0, Atom N270 CPU, 2gb RAM, 64gb SSD)
.
.

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Re: Keyboard Not Working in LM17.3 GRUB

Post by MrEen » Sun Jun 24, 2018 4:53 pm

julianvb wrote:
Sun Jun 24, 2018 3:25 pm
Since I have no longer have any urgent need for LM17.3, can you suggest a simple safe way to delete it from my LM18.3-LM17.3 machine? Thanks.

Julianvb
So far I've done 2 installs and 0 uninstalls. We should wait for someone else to answer that.

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Re: Keyboard Not Working in LM17.3 GRUB

Post by julianvb » Fri Jul 06, 2018 9:29 pm

Hi, Everyone,

Thanks for your help and patience. I've just received an excellent explanation of my problem and a solution from michaelk of www.linuxquestions.org. Recently I inadvertently started using USB keyboards instead of PS?2 ones when I attempted to solve certain software problems. Since Linux Mint 18.3 doesn't come with USB keyboard drivers pre-installed, neither GRUB nor Memtest86+ can communicate with a USB keyboard. That's why both GRUB and Memetest86+ appeared totally indifferent to any keyboard commands.

As all my computers come with a PS/2 keyboard port, everything works beautifully as soon as I replace the USB keyboard with a PS/2 one .

Julianvb
Julianvb: A (Kernel: 4.4.0-111-generic i686, LM18.3 Sylvia, 32-bit, Desktop Cinnamon 3.6.7, Atom N270 CPU, 2gb RAM, 64gb SSD)
B (Kernel: 4.10.0-38-generic i686, LM18.3 Sylvia, 32-bit, Desktop MATE 1.18.0, Atom N270 CPU, 2gb RAM, 64gb SSD)
.
.

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