Boots up then freezes

Questions about applications and software
Forum rules
Before you post please read how to get help
Post Reply
JustBen
Level 1
Level 1
Posts: 24
Joined: Tue Sep 20, 2016 2:33 pm
Location: USA

Boots up then freezes

Post by JustBen » Fri Aug 03, 2018 10:43 pm

I haven't had any issues with running Mint 18.3 with Cinnamon on my Acer Aspire 5732Z. Yesterday, I powered on my computer as normal. I got through the Mint welcome screen and as it's booting to allow me to log in, the system freezes. I am currently running in recovery mode and have no issues. I thought it could have been a hardware failure but I'm thinking no. What would cause a freeze like this? It also happens when I try to boot into Mint USB flash drive. I feel like it may have something to do with the graphics driver or the shared memory. Memory tests all passed with no issues found.

deepakdeshp
Level 11
Level 11
Posts: 3858
Joined: Sun Aug 09, 2015 10:00 am

Re: Boots up then freezes

Post by deepakdeshp » Sat Aug 04, 2018 1:59 pm

Did you make any changes after which the problem started appearing?
Also paste output of command

Code: Select all

 inxi -Fxz
in code tags.
If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
I am using Mint 19 Cinnamon 64 bit with AMD A8/7410 processor . Memory 8GB

JustBen
Level 1
Level 1
Posts: 24
Joined: Tue Sep 20, 2016 2:33 pm
Location: USA

Re: Boots up then freezes

Post by JustBen » Sat Aug 04, 2018 8:47 pm

Thank you for your response. I couldn't remember the command to get the needed info. I have not done any updates or changed anything. I see there is a driver failure. Have a look, please. How do I correct this?

Kernel: 4.15.0-29-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
Distro: Linux Mint 18.3 Sylvia
Machine: System: Acer (portable) product: Aspire 5732Z v: V3.10
Mobo: Acer model: Aspire 5732Z v: V3.10
Bios: Acer v: V3.10 date: 11/04/2010
CPU: Dual core Pentium T4400 (-MCP-) cache: 1024 KB
flags: (lm nx sse sse2 sse3 ssse3) bmips: 8778
clock speeds: max: 2200 MHz 1: 2194 MHz 2: 2194 MHz
Graphics: Card: Intel Mobile 4 Series Integrated Graphics Controller
bus-ID: 00:02.0
Display Server: X.Org 1.18.4 drivers: vesa (unloaded: fbdev) FAILED: intel
Resolution: 1024x768@0.00hz

GLX Renderer: Gallium 0.4 on llvmpipe (LLVM 4.0, 128 bits)
GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio: Card Intel 82801I (ICH9 Family) HD Audio Controller
driver: snd_hda_intel bus-ID: 00:1b.0
Sound: Advanced Linux Sound Architecture v: k4.15.0-29-generic
Network: Card-1: Qualcomm Atheros AR928X Wireless Network Adapter (PCI-Express)
driver: ath9k bus-ID: 04:00.0
IF: wlp4s0 state: up mac: <filter>
Card-2: Qualcomm Atheros AR8132 Fast Ethernet
driver: atl1c v: 1.0.1.1-NAPI port: 1000 bus-ID: 05:00.0
IF: enp5s0 state: down mac: <filter>
Drives: HDD Total Size: 250.1GB (13.1% used)
ID-1: /dev/sda model: WDC_WD2500BEVT size: 250.1GB
Partition: ID-1: / size: 35G used: 28G (85%) fs: ext4 dev: /dev/sda5
ID-2: swap-1 size: 3.15GB used: 0.00GB (0%) fs: swap dev: /dev/sda6
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 57.0C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 177 Uptime: 4 min Memory: 1840.4/2931.9MB
Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.481) inxi: 2.2.35

User avatar
thx-1138
Level 6
Level 6
Posts: 1253
Joined: Fri Mar 10, 2017 12:15 pm
Location: Athens, Greece

Re: Boots up then freezes

Post by thx-1138 » Sun Aug 05, 2018 1:06 am

...try sudo apt-get purge xserver-xorg-video-intel, reboot, then check (under inxi as well) if the same behavior takes place.
To revert (in case of problems such as graphics' slugginess / video tearing...), sudo apt-get install xserver-xorg-video-intel...

...two more notes:
1) would probably be a good idea to lighten up your / (Partition: ID-1: / size: 35G used: 28G (85%) fs: ext4 dev: /dev/sda5)...
Don't underestimate that note - when partitions get filled roughly 85% (or more), 'weird' things start happening desktop-wise afterwards...
2) would probably be a good idea to update your Mesa at some point (although certainly not necessary...)

JustBen
Level 1
Level 1
Posts: 24
Joined: Tue Sep 20, 2016 2:33 pm
Location: USA

Re: Boots up then freezes

Post by JustBen » Sun Aug 05, 2018 9:44 am

When the system came off the welcome screen I got lines of pixilated color flashing and it locked up again. I still believe it's a graphics problem. I'll try to revert as you suggest. Thank you for the help and patience.

I'll be cleaning up my hard drive and reinstalling Mint only once my other computer I ordered gets here. I am multibooting several Linux distros along with Win 7. I set the partition too small I think. This computer is a test bed for various Linux distros.


Kernel: 4.15.0-29-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
Distro: Linux Mint 18.3 Sylvia
Machine: System: Acer (portable) product: Aspire 5732Z v: V3.10
Mobo: Acer model: Aspire 5732Z v: V3.10
Bios: Acer v: V3.10 date: 11/04/2010
CPU: Dual core Pentium T4400 (-MCP-) cache: 1024 KB
flags: (lm nx sse sse2 sse3 ssse3) bmips: 8777
clock speeds: max: 2200 MHz 1: 2194 MHz 2: 2194 MHz
Graphics: Card: Intel Mobile 4 Series Integrated Graphics Controller
bus-ID: 00:02.0
Display Server: X.Org 1.18.4 drivers: vesa (unloaded: fbdev)
Resolution: 1024x768@0.00hz
GLX Renderer: Gallium 0.4 on llvmpipe (LLVM 4.0, 128 bits)
GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio: Card Intel 82801I (ICH9 Family) HD Audio Controller
driver: snd_hda_intel bus-ID: 00:1b.0
Sound: Advanced Linux Sound Architecture v: k4.15.0-29-generic
Network: Card-1: Qualcomm Atheros AR928X Wireless Network Adapter (PCI-Express)
driver: ath9k bus-ID: 04:00.0
IF: wlp4s0 state: up mac: <filter>
Card-2: Qualcomm Atheros AR8132 Fast Ethernet
driver: atl1c v: 1.0.1.1-NAPI port: 1000 bus-ID: 05:00.0
IF: enp5s0 state: down mac: <filter>
Drives: HDD Total Size: 250.1GB (13.1% used)
ID-1: /dev/sda model: WDC_WD2500BEVT size: 250.1GB
Partition: ID-1: / size: 35G used: 28G (85%) fs: ext4 dev: /dev/sda5
ID-2: swap-1 size: 3.15GB used: 0.00GB (0%) fs: swap dev: /dev/sda6
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 55.0C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 172 Uptime: 3 min Memory: 1667.1/2931.9MB
Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.481) inxi: 2.2.35

User avatar
thx-1138
Level 6
Level 6
Posts: 1253
Joined: Fri Mar 10, 2017 12:15 pm
Location: Athens, Greece

Re: Boots up then freezes

Post by thx-1138 » Sun Aug 05, 2018 10:05 am

...i would give a try to kernel 4.4.0-131 in this relatively older machine.
In both of the cases / inxi reports above, it's only the Vesa driver that gets loaded:
in the first case, the Xorg driver for Intel graphic fails -
in the second case, it doesn't even seem to report / 'recognize' the kernel's modesetting for Intel.

JustBen
Level 1
Level 1
Posts: 24
Joined: Tue Sep 20, 2016 2:33 pm
Location: USA

Re: Boots up then freezes

Post by JustBen » Sun Aug 05, 2018 12:28 pm

Currently, I can't access Mint at all or any other form of Linux or Windows. I was able to get into Windows using the recovery mode. That doesn't work for Linux anymore. When I boot Mint into recovery, then select start up, I keep getting a screen with a error saying all packages are missing.

Why would I be able to run the system with no problems and then suddenly have problems when I log in.

JustBen
Level 1
Level 1
Posts: 24
Joined: Tue Sep 20, 2016 2:33 pm
Location: USA

Re: Boots up then freezes

Post by JustBen » Sun Aug 05, 2018 12:47 pm

Here's a link to a quick and dirty vid showing what's going on now.

Oh well. Flickr won't play the video once loaded onto the site. :roll:

JustBen
Level 1
Level 1
Posts: 24
Joined: Tue Sep 20, 2016 2:33 pm
Location: USA

Re: Boots up then freezes

Post by JustBen » Sun Aug 05, 2018 4:51 pm

Ok. Here is where I am and what I know. I boot up in recovery mode and sign in.

I get this.
Image

After a few minutes, I get this. The software manager with updates. I try to update and I get an error at the bottom of the software manager.

Image

Image

After some research, I find that this could be a swap issue. I log in through root since I have no access to the terminal.

Image

Image

I tried to set swappiness and nothing. It still shows no change on the swap. I tried creating a swap partition and it didn't work.


BTW, if you can see the updates that are waiting, they cover almost everything that has been brought up here as to what my problems maybe. I checked my installed kernels and the lowest I have is 4.4 something. I have tried using other kernels to no avail.

JustBen
Level 1
Level 1
Posts: 24
Joined: Tue Sep 20, 2016 2:33 pm
Location: USA

Re: Boots up then freezes

Post by JustBen » Mon Aug 06, 2018 1:32 pm

I'm stuck but still trying to figure this out.

JustBen
Level 1
Level 1
Posts: 24
Joined: Tue Sep 20, 2016 2:33 pm
Location: USA

Re: Boots up then freezes

Post by JustBen » Sat Aug 11, 2018 11:08 am

Bought a new computer. It sucks having Win 10. I'll be installing some form of Linux and dual boot both OS.

deepakdeshp
Level 11
Level 11
Posts: 3858
Joined: Sun Aug 09, 2015 10:00 am

Re: Boots up then freezes

Post by deepakdeshp » Sat Aug 11, 2018 11:44 am

You could have bought one without win, would have saved some money.
If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
I am using Mint 19 Cinnamon 64 bit with AMD A8/7410 processor . Memory 8GB

Post Reply

Return to “Software & Applications”