LM 18.2 Sonya freezes - takes no input.

Questions about applications and software
Forum rules
Before you post please read how to get help
Post Reply
User avatar
eikeist
Level 1
Level 1
Posts: 18
Joined: Mon Aug 06, 2018 1:54 pm
Location: Germany

LM 18.2 Sonya freezes - takes no input.

Post by eikeist » Mon Sep 17, 2018 2:29 pm

Hello there everyone.

about a year ago I installed LM 18.2 Sonya (Cinnamon) on my moms lapotp. It worked flawlessly since then. For some time now the whole system freezes suddenly without any correlation between the systems load (RAM and or CPU usage) and or temperature.
No mouse and keyboard input is possible... I tried every shortcut described here without any success:

https://unix.stackexchange.com/question ... op-freezes

I tested the system on heavy load and high temperatures without any reproducibility. The freeze until now only occures when my mom uses the laptop to watch Tv shows or edit spreadsheets.

the only "fix" for the problem is to cut the power by holding down the power key... but this is as far as I'm aware a risky and unhealthy way to shutt down a computer.

I'm writing this post because I have no ideas left where I should start searching for the problems cause.
I was thinking maybe a bad Graphics card causing the issue but if so I should be able to perform the R E I S U B sequence right?



output of inxi -Fxz:

Code: Select all

System:    Host: momsname-Aspire-7741 Kernel: 4.15.0-33-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.4.6 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.2 Sonya
Machine:   System: Acer (portable) product: Aspire 7741 v: V1.26
           Mobo: Acer model: JE70_CP v: V1.26
           Bios: Phoenix v: V1.26 date: 04/28/2011
CPU:       Dual core Intel Core i5 M 430 (-HT-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 9044
           clock speeds: max: 2267 MHz 1: 1339 MHz 2: 1446 MHz 3: 1461 MHz
           4: 1426 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Park [Mobility Radeon HD 5430/5450/5470]
           bus-ID: 02:00.0
           Display Server: X.Org 1.18.4 drivers: ati,radeon (unloaded: fbdev,vesa)
           Resolution: 1600x900@60.31hz
           GLX Renderer: AMD CEDAR (DRM 2.50.0 / 4.15.0-33-generic, LLVM 6.0.0)
           GLX Version: 3.0 Mesa 18.0.5 Direct Rendering: Yes
Audio:     Card-1 Intel 5 Series/3400 Series High Definition Audio
           driver: snd_hda_intel bus-ID: 00:1b.0
           Card-2 Advanced Micro Devices [AMD/ATI] Cedar HDMI Audio [Radeon HD 5400/6300 Series]
           driver: snd_hda_intel bus-ID: 02:00.1
           Sound: Advanced Linux Sound Architecture v: k4.15.0-33-generic
Network:   Card-1: Broadcom NetLink BCM57780 Gigabit Ethernet PCIe
           driver: tg3 v: 3.137 bus-ID: 03:00.0
           IF: enp3s0 state: down mac: <filter>
           Card-2: Qualcomm Atheros AR928X Wireless Network Adapter (PCI-Express)
           driver: ath9k bus-ID: 05:00.0
           IF: wlp5s0 state: up mac: <filter>
Drives:    HDD Total Size: 701.6GB (12.4% used)
           ID-1: /dev/sda model: WDC_WD6400BEVT size: 640.1GB
Partition: ID-1: / size: 583G used: 77G (14%) fs: ext4 dev: /dev/sda1
           ID-2: swap-1 size: 4.15GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 58.0C mobo: 45.0C gpu: 56.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 189 Uptime: 8 min Memory: 597.7/3807.9MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35
Last edited by Moem on Mon Sep 17, 2018 2:54 pm, edited 1 time in total.
Reason: Distracting typo is distracting.

Laurent85
Level 15
Level 15
Posts: 5747
Joined: Tue May 26, 2015 10:11 am

Re: LM 18.2 Sonya freezes - takes no input.

Post by Laurent85 » Mon Sep 17, 2018 3:06 pm

eikeist wrote:
Mon Sep 17, 2018 2:29 pm
I tested the system on heavy load and high temperatures without any reproducibility. The freeze until now only occures when my mom uses the laptop to watch Tv shows or edit spreadsheets.
Can you reproduce the freeze from an usb live session ?
Image

User avatar
eikeist
Level 1
Level 1
Posts: 18
Joined: Mon Aug 06, 2018 1:54 pm
Location: Germany

Re: LM 18.2 Sonya freezes - takes no input.

Post by eikeist » Mon Sep 17, 2018 3:36 pm

Thank's for your reply.
Havn't tried that yet but I definitely will and report back.

User avatar
eikeist
Level 1
Level 1
Posts: 18
Joined: Mon Aug 06, 2018 1:54 pm
Location: Germany

Re: LM 18.2 Sonya freezes - takes no input.

Post by eikeist » Fri Sep 21, 2018 1:59 pm

I tried the Laptop with a Live USB of LM 18.2 Sonya and the freeze happened again during live session.
Just watching some TV shows. Nothing special about that and suddenly the exact same problem as I described before.

Post Reply

Return to “Software & Applications”