Issue with HP printer

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weblike
Level 1
Level 1
Posts: 20
Joined: Fri Jul 06, 2018 2:08 am

Issue with HP printer

Post by weblike » Thu Oct 04, 2018 3:24 am

Hi,

I have issues with printing on HP printer HP LaserJet Professional M1217nfw MFP.
I have hplip 3.18.9 installed for linux mint 19.
When I try to print I get "Service request 1806 error" or "Cannot communicate with printer"

Strange, I cannot remove it from HP Device Manager.
here is the output of troubelshhot.txt:

Code: Select all

Page 1 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0x7f20281346d8>):
{'cups_connection_failure': False}
Page 2 (<troubleshoot.CheckLocalServerPublishing.CheckLocalServerPublishing object at 0x7f20281340b8>):
{'local_server_exporting_printers': False}
Page 3 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7f2028134748>):
{'cups_dest': <cups.Dest Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP (default)>,
 'cups_instance': None,
 'cups_queue': 'Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP',
 'cups_queue_listed': True}
Page 4 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7f2028152eb8>):
{'cups_device_uri_scheme': 'hp',
 'cups_printer_dict': {'device-uri': 'hp:/net/HP_LaserJet_Professional_M1217nfw_MFP?hostname=NPI02ED2C.local',
                       'printer-info': 'Hewlett-Packard HP LaserJet '
                                       'Professional M1217nfw MFP',
                       'printer-is-shared': True,
                       'printer-location': '',
                       'printer-make-and-model': 'HP LaserJet Professional '
                                                 'm1217nfw MFP, hpcups 3.18.9, '
                                                 'requires proprietary plugin',
                       'printer-state': 3,
                       'printer-state-message': 'ready to print',
                       'printer-state-reasons': ['none'],
                       'printer-type': 167948,
                       'printer-uri-supported': 'ipp://localhost/printers/Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP'},
 'cups_printer_remote': False,
 'hplip_output': (['',
                   '\x1b[01mHP Linux Imaging and Printing System (ver. '
                   '3.18.9)\x1b[0m',
                   '\x1b[01mDevice Information Utility ver. 5.2\x1b[0m',
                   '',
                   'Copyright (c) 2001-15 HP Development Company, LP',
                   'This software comes with ABSOLUTELY NO WARRANTY.',
                   'This is free software, and you are welcome to distribute '
                   'it',
                   'under certain conditions. See COPYING file for more '
                   'details.',
                   '',
                   '',
                   '\x1b[01mhp:/net/HP_LaserJet_Professional_M1217nfw_MFP?hostname=NPI02ED2C.local\x1b[0m',
                   '',
                   '\x1b[01mDevice Parameters (dynamic data):\x1b[0m',
                   '\x1b[01m  Parameter                     '
                   'Value(s)                                                  '
                   '\x1b[0m',
                   '  ----------------------------  '
                   '----------------------------------------------------------',
                   '  agent1-ack                    '
                   'False                                                     ',
                   '  agent1-desc                   Black toner '
                   'cartridge                                     ',
                   '  agent1-dvc                    '
                   '0                                                         ',
                   '  agent1-health                 '
                   '0                                                         ',
                   '  agent1-health-desc            '
                   'Good/OK                                                   ',
                   '  agent1-hp-ink                 '
                   'False                                                     ',
                   '  agent1-id                     '
                   '0                                                         ',
                   '  agent1-kind                   '
                   '4                                                         ',
                   '  agent1-known                  '
                   'False                                                     ',
                   '  agent1-level                  '
                   '100                                                       ',
                   '  agent1-level-trigger          '
                   '0                                                         ',
                   '  agent1-sku                    '
                   'Q2612A                                                    ',
                   '  agent1-type                   '
                   '1                                                         ',
                   '  agent1-virgin                 '
                   'False                                                     ',
                   '  back-end                      '
                   'hp                                                        ',
                   '  cups-printers                 '
                   "['Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP'] ",
                   '  cups-uri                      '
                   'hp:/net/HP_LaserJet_Professional_M1217nfw_MFP?hostname=NPI',
                   '                                '
                   '02ED2C.local                                              ',
                   '  '
                   'dev-file                                                                                ',
                   '  device-state                  '
                   '1                                                         ',
                   '  device-uri                    '
                   'hp:/net/HP_LaserJet_Professional_M1217nfw_MFP?hostname=NPI',
                   '                                '
                   '02ED2C.local                                              ',
                   '  deviceid                      MFG:Hewlett-Packard;MDL:HP '
                   'LaserJet Professional M1217nfw ',
                   '                                '
                   'MFP;CMD:ZJS,HBS,URF,PCLm,PJL,ACL,HTTP;CLS:PRINTER;DES:HP  ',
                   '                                LaserJet Professional '
                   'M1217nfw                            ',
                   '                                '
                   'MFP;FWVER:20130912;CID:HPLJPCLMSMV1;                      ',
                   '  duplexer                      '
                   '0                                                         ',
                   '  error-state                   '
                   '0                                                         ',
                   '  fax-uri                       '
                   'hpfax:/net/HP_LaserJet_Professional_M1217nfw_MFP?hostname=',
                   '                                '
                   'NPI02ED2C.local                                           ',
                   '  host                          '
                   'NPI02ED2C.local                                           ',
                   '  in-tray1                      '
                   '1                                                         ',
                   '  in-tray2                      '
                   '1                                                         ',
                   '  is-hp                         '
                   'True                                                      ',
                   '  media-path                    '
                   '1                                                         ',
                   '  panel                         '
                   '0                                                         ',
                   '  '
                   'panel-line1                                                                             ',
                   '  '
                   'panel-line2                                                                             ',
                   '  photo-tray                    '
                   '0                                                         ',
                   '  port                          '
                   '1                                                         ',
                   '  r                             '
                   '0                                                         ',
                   '  revision                      '
                   '254                                                       ',
                   '  rg                            '
                   '000                                                       ',
                   '  rr                            '
                   '000000                                                    ',
                   '  rs                            '
                   '000000000                                                 ',
                   '  scan-uri                      '
                   'hpaio:/net/HP_LaserJet_Professional_M1217nfw_MFP?hostname=',
                   '                                '
                   'NPI02ED2C.local                                           ',
                   '  serial                        '
                   'CNJ8F5Z0QM                                                ',
                   '  status-code                   '
                   '1000                                                      ',
                   '  status-desc                   '
                   'Idle                                                      ',
                   '  supply-door                   '
                   '1                                                         ',
                   '  top-door                      '
                   '1                                                         ',
                   '\x1b[01m',
                   'Model Parameters (static data):\x1b[0m',
                   '\x1b[01m  Parameter                     '
                   'Value(s)                                                  '
                   '\x1b[0m',
                   '  ----------------------------  '
                   '----------------------------------------------------------',
                   '  align-type                    '
                   '0                                                         ',
                   '  clean-type                    '
                   '0                                                         ',
                   '  color-cal-type                '
                   '0                                                         ',
                   '  copy-type                     '
                   '0                                                         ',
                   '  embedded-server-type          '
                   '0                                                         ',
                   '  family-class                  '
                   "['LJ-Class4']                                             ",
                   '  fax-type                      '
                   '5                                                         ',
                   '  fw-download                   '
                   'False                                                     ',
                   '  icon                          '
                   'hp_laserjet_3050.png                                      ',
                   '  io-mfp-mode                   '
                   '1                                                         ',
                   '  io-mode                       '
                   '1                                                         ',
                   '  io-support                    '
                   '14                                                        ',
                   '  job-storage                   '
                   '0                                                         ',
                   '  linefeed-cal-type             '
                   '0                                                         ',
                   '  model                         '
                   'HP_LaserJet_Professional_M1217nfw_MFP                     ',
                   '  model-ui                      HP LaserJet Professional '
                   'm1217nfw MFP                     ',
                   '  model1                        HP LaserJet Professional '
                   'M1217nfW Multifunction Printer   ',
                   '  monitor-type                  '
                   '0                                                         ',
                   '  panel-check-type              '
                   '0                                                         ',
                   '  pcard-type                    '
                   '0                                                         ',
                   '  plugin                        '
                   '1                                                         ',
                   '  plugin-reason                 '
                   '65                                                        ',
                   '  power-settings                '
                   '0                                                         ',
                   '  pq-diag-type                  '
                   '0                                                         ',
                   '  r-type                        '
                   '0                                                         ',
                   '  r0-agent1-kind                '
                   '4                                                         ',
                   '  r0-agent1-sku                 '
                   'Q2612A                                                    ',
                   '  r0-agent1-type                '
                   '1                                                         ',
                   '  scan-src                      '
                   '3                                                         ',
                   '  scan-type                     '
                   '8                                                         ',
                   '  status-battery-check          '
                   '0                                                         ',
                   '  status-dynamic-counters       '
                   '0                                                         ',
                   '  status-type                   '
                   '8                                                         ',
                   '  support-released              '
                   'True                                                      ',
                   '  support-subtype               '
                   '2202411                                                   ',
                   '  support-type                  '
                   '2                                                         ',
                   '  support-ver                   '
                   '3.10.9                                                    ',
                   '  tech-class                    '
                   "['LJZjsMono']                                             ",
                   '  tech-subclass                 '
                   "['NoAutoDuplex']                                          ",
                   '  tech-type                     '
                   '3                                                         ',
                   '  usb-pid                       '
                   '3626                                                      ',
                   '  usb-vid                       '
                   '1008                                                      ',
                   '  wifi-config                   '
                   '3                                                         ',
                   '\x1b[01m',
                   'Status History (most recent first):\x1b[0m',
                   '\x1b[01m  Date/Time             Code   Status '
                   'Description                        User      Job ID  '
                   '\x1b[0m',
                   '  --------------------  -----  '
                   '----------------------------------------  --------  '
                   '--------',
                   '  10/04/18 10:14:14     1000   '
                   'Idle                                      user0001     '
                   '0       ',
                   '  10/04/18 10:13:48     501    Print job has '
                   'completed                   user0001     67      ',
                   '  10/04/18 10:13:40     500    Started a print '
                   'job                       user0001     67      ',
                   '  10/04/18 10:13:40     1000   '
                   'Idle                                      user0001     '
                   '0       ',
                   '  10/04/18 10:12:20     501    Print job has '
                   'completed                   user0001     66      ',
                   '  10/04/18 10:12:11     500    Started a print '
                   'job                       user0001     66      ',
                   '  10/04/18 10:09:43     1806   Service '
                   'request                           user0001     0       ',
                   '',
                   '',
                   'Done.',
                   ''],
                  ['\x1b[35;01mwarning: No display found.\x1b[0m',
                   '\x1b[31;01merror: hp-info -u/--gui requires Qt4 GUI '
                   'support. Entering interactive mode.\x1b[0m',
                   ''],
                  0),
 'is_cups_class': False,
 'local_cups_queue_attributes': {'charset-configured': 'utf-8',
                                 'charset-supported': ['us-ascii', 'utf-8'],
                                 'color-supported': True,
                                 'compression-supported': ['none', 'gzip'],
                                 'copies-default': 1,
                                 'copies-supported': (1, 9999),
                                 'cups-version': '2.2.7',
                                 'device-uri': 'hp:/net/HP_LaserJet_Professional_M1217nfw_MFP?hostname=NPI02ED2C.local',
                                 'document-format-default': 'application/octet-stream',
                                 'document-format-supported': ['application/octet-stream',
                                                               'application/pdf',
                                                               'application/postscript',
                                                               'application/vnd.adobe-reader-postscript',
                                                               'application/vnd.cups-pdf',
                                                               'application/vnd.cups-pdf-banner',
                                                               'application/vnd.cups-postscript',
                                                               'application/vnd.cups-raster',
                                                               'application/vnd.cups-raw',
                                                               'application/x-cshell',
                                                               'application/x-csource',
                                                               'application/x-perl',
                                                               'application/x-shell',
                                                               'image/gif',
                                                               'image/jpeg',
                                                               'image/png',
                                                               'image/pwg-raster',
                                                               'image/tiff',
                                                               'image/urf',
                                                               'image/x-bitmap',
                                                               'image/x-photocd',
                                                               'image/x-portable-anymap',
                                                               'image/x-portable-bitmap',
                                                               'image/x-portable-graymap',
                                                               'image/x-portable-pixmap',
                                                               'image/x-sgi-rgb',
                                                               'image/x-sun-raster',
                                                               'image/x-xbitmap',
                                                               'image/x-xpixmap',
                                                               'image/x-xwindowdump',
                                                               'text/css',
                                                               'text/html',
                                                               'text/plain'],
                                 'finishings-default': 3,
                                 'finishings-supported': [3],
                                 'generated-natural-language-supported': ['en-us'],
                                 'ipp-features-supported': ['subscription-object'],
                                 'ipp-versions-supported': ['1.0',
                                                            '1.1',
                                                            '2.0',
                                                            '2.1'],
                                 'ippget-event-life': 15,
                                 'job-cancel-after-default': 10800,
                                 'job-cancel-after-supported': (0, 2147483647),
                                 'job-creation-attributes-supported': ['copies',
                                                                       'finishings',
                                                                       'ipp-attribute-fidelity',
                                                                       'job-hold-until',
                                                                       'job-name',
                                                                       'job-priority',
                                                                       'job-sheets',
                                                                       'media',
                                                                       'media-col',
                                                                       'multiple-document-handling',
                                                                       'number-up',
                                                                       'output-bin',
                                                                       'orientation-requested',
                                                                       'page-ranges',
                                                                       'print-color-mode',
                                                                       'print-quality',
                                                                       'printer-resolution',
                                                                       'sides'],
                                 'job-hold-until-default': 'no-hold',
                                 'job-hold-until-supported': ['no-hold',
                                                              'indefinite',
                                                              'day-time',
                                                              'evening',
                                                              'night',
                                                              'second-shift',
                                                              'third-shift',
                                                              'weekend'],
                                 'job-ids-supported': True,
                                 'job-k-limit': 0,
                                 'job-k-octets-supported': (0, 239313180),
                                 'job-page-limit': 0,
                                 'job-priority-default': 50,
                                 'job-priority-supported': [100],
                                 'job-quota-period': 0,
                                 'job-settable-attributes-supported': ['copies',
                                                                       'finishings',
                                                                       'job-hold-until',
                                                                       'job-name',
                                                                       'job-priority',
                                                                       'media',
                                                                       'media-col',
                                                                       'multiple-document-handling',
                                                                       'number-up',
                                                                       'output-bin',
                                                                       'orientation-requested',
                                                                       'page-ranges',
                                                                       'print-color-mode',
                                                                       'print-quality',
                                                                       'printer-resolution',
                                                                       'sides'],
                                 'job-sheets-default': ('none', 'none'),
                                 'job-sheets-supported': ['none',
                                                          'classified',
                                                          'confidential',
                                                          'form',
                                                          'secret',
                                                          'standard',
                                                          'topsecret',
                                                          'unclassified'],
                                 'jpeg-k-octets-supported': (0, 239313180),
                                 'jpeg-x-dimension-supported': (0, 65535),
                                 'jpeg-y-dimension-supported': (1, 65535),
                                 'marker-change-time': 0,
                                 'media-bottom-margin-supported': [423, 547],
                                 'media-col-default': '(unknown IPP value tag '
                                                      '0x34)',
                                 'media-col-supported': ['media-bottom-margin',
                                                         'media-left-margin',
                                                         'media-right-margin',
                                                         'media-size',
                                                         'media-source',
                                                         'media-top-margin',
                                                         'media-type'],
                                 'media-default': 'iso_a4_210x297mm',
                                 'media-left-margin-supported': [423, 635],
                                 'media-right-margin-supported': [423, 635],
                                 'media-size-supported': ['(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)'],
                                 'media-source-supported': ['auto', 'manual'],
                                 'media-supported': ['iso_a6_105x148mm',
                                                     'iso_a5_148x210mm',
                                                     'jpn_hagaki_100x148mm',
                                                     'om_double-postcard_148.17x200.03mm',
                                                     'om_jb-5_182.12x257.05mm',
                                                     'na_executive_7.25x10.5in',
                                                     'om_16k-195x-270_195.09x269.88mm',
                                                     'om_16k-184x-260_184.15x260mm',
                                                     'oe_16k-197x-273_7.75x10.75in',
                                                     'na_letter_8.5x11in',
                                                     'iso_a4_210x297mm',
                                                     'oe_flsa_8.5x13in',
                                                     'na_legal_8.5x14in',
                                                     'na_monarch_3.875x7.5in',
                                                     'iso_dl_110x220mm',
                                                     'na_number-10_4.125x9.5in',
                                                     'iso_c5_162x229mm',
                                                     'om_env-b-5_176.04x250.12mm',
                                                     'custom_min_3x5in',
                                                     'custom_max_17x36in'],
                                 'media-top-margin-supported': [423, 547],
                                 'media-type-supported': ['stationery'],
                                 'multiple-document-handling-supported': ['separate-documents-uncollated-copies',
                                                                          'separate-documents-collated-copies'],
                                 'multiple-document-jobs-supported': True,
                                 'multiple-operation-time-out': 300,
                                 'multiple-operation-time-out-action': 'process-job',
                                 'natural-language-configured': 'en-us',
                                 'notify-attributes-supported': ['printer-state-change-time',
                                                                 'notify-lease-expiration-time',
                                                                 'notify-subscriber-user-name'],
                                 'notify-events-default': ['job-completed'],
                                 'notify-events-supported': ['job-completed',
                                                             'job-config-changed',
                                                             'job-created',
                                                             'job-progress',
                                                             'job-state-changed',
                                                             'job-stopped',
                                                             'printer-added',
                                                             'printer-changed',
                                                             'printer-config-changed',
                                                             'printer-deleted',
                                                             'printer-finishings-changed',
                                                             'printer-media-changed',
                                                             'printer-modified',
                                                             'printer-restarted',
                                                             'printer-shutdown',
                                                             'printer-state-changed',
                                                             'printer-stopped',
                                                             'server-audit',
                                                             'server-restarted',
                                                             'server-started',
                                                             'server-stopped'],
                                 'notify-lease-duration-default': 86400,
                                 'notify-lease-duration-supported': (0,
                                                                     2147483647),
                                 'notify-max-events-supported': [100],
                                 'notify-pull-method-supported': ['ippget'],
                                 'notify-schemes-supported': ['dbus',
                                                              'mailto',
                                                              'rss'],
                                 'number-up-default': 1,
                                 'number-up-supported': [1, 2, 4, 6, 9, 16],
                                 'operations-supported': [2,
                                                          4,
                                                          5,
                                                          6,
                                                          8,
                                                          9,
                                                          10,
                                                          11,
                                                          12,
                                                          13,
                                                          16,
                                                          17,
                                                          18,
                                                          19,
                                                          20,
                                                          21,
                                                          22,
                                                          23,
                                                          24,
                                                          25,
                                                          26,
                                                          27,
                                                          28,
                                                          34,
                                                          35,
                                                          37,
                                                          38,
                                                          56,
                                                          57,
                                                          59,
                                                          16385,
                                                          16386,
                                                          16387,
                                                          16388,
                                                          16389,
                                                          16390,
                                                          16391,
                                                          16392,
                                                          16393,
                                                          16394,
                                                          16395,
                                                          16396,
                                                          16397,
                                                          16398,
                                                          16399,
                                                          16423,
                                                          14],
                                 'orientation-requested-default': None,
                                 'orientation-requested-supported': [3,
                                                                     4,
                                                                     5,
                                                                     6],
                                 'output-bin-default': 'face-down',
                                 'output-bin-supported': ['face-down'],
                                 'page-ranges-supported': True,
                                 'pages-per-minute': 1,
                                 'pages-per-minute-color': 1,
                                 'pdf-k-octets-supported': (0, 239313180),
                                 'pdf-versions-supported': ['adobe-1.2',
                                                            'adobe-1.3',
                                                            'adobe-1.4',
                                                            'adobe-1.5',
                                                            'adobe-1.6',
                                                            'adobe-1.7',
                                                            'iso-19005-1_2005',
                                                            'iso-32000-1_2008',
                                                            'pwg-5102.3'],
                                 'pdl-override-supported': ['attempted'],
                                 'port-monitor': 'none',
                                 'port-monitor-supported': ['none'],
                                 'print-color-mode-default': 'color',
                                 'print-color-mode-supported': ['monochrome',
                                                                'color'],
                                 'print-quality-default': 4,
                                 'print-quality-supported': [3, 4],
                                 'printer-commands': 'none',
                                 'printer-config-change-date-time': '(IPP_TAG_DATE)',
                                 'printer-config-change-time': 1538637128,
                                 'printer-current-time': '(IPP_TAG_DATE)',
                                 'printer-device-id': 'MFG:Hewlett-Packard;MDL:hp '
                                                      'laserjet professional '
                                                      'm1217nfw mfp;DES:hp '
                                                      'laserjet professional '
                                                      'm1217nfw mfp;',
                                 'printer-dns-sd-name': None,
                                 'printer-error-policy': 'retry-job',
                                 'printer-error-policy-supported': ['abort-job',
                                                                    'retry-current-job',
                                                                    'retry-job',
                                                                    'stop-printer'],
                                 'printer-geo-location': '(unknown IPP value '
                                                         'tag 0x12)',
                                 'printer-get-attributes-supported': ['document-format'],
                                 'printer-icons': 'http://localhost/icons/Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP.png',
                                 'printer-info': 'Hewlett-Packard HP LaserJet '
                                                 'Professional M1217nfw MFP',
                                 'printer-is-accepting-jobs': True,
                                 'printer-is-shared': True,
                                 'printer-is-temporary': False,
                                 'printer-location': '',
                                 'printer-make-and-model': 'HP LaserJet '
                                                           'Professional '
                                                           'm1217nfw MFP, '
                                                           'hpcups 3.18.9, '
                                                           'requires '
                                                           'proprietary plugin',
                                 'printer-more-info': 'http://localhost/printers/Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP',
                                 'printer-name': 'Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP',
                                 'printer-op-policy': 'default',
                                 'printer-op-policy-supported': ['authenticated',
                                                                 'default',
                                                                 'kerberos'],
                                 'printer-organization': '',
                                 'printer-organizational-unit': '',
                                 'printer-resolution-default': (300, 300, 3),
                                 'printer-resolution-supported': [(300,
                                                                   300,
                                                                   3)],
                                 'printer-settable-attributes-supported': ['printer-geo-location',
                                                                           'printer-info',
                                                                           'printer-location',
                                                                           'printer-organization',
                                                                           'printer-organizational-unit'],
                                 'printer-state': 3,
                                 'printer-state-change-date-time': '(IPP_TAG_DATE)',
                                 'printer-state-change-time': 1538637228,
                                 'printer-state-message': 'ready to print',
                                 'printer-state-reasons': ['none'],
                                 'printer-type': 167948,
                                 'printer-up-time': 1538637248,
                                 'printer-uri-supported': ['ipp://localhost/printers/Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP'],
                                 'printer-uuid': 'urn:uuid:90b5beb2-5bde-31db-73ed-1558002cdca7',
                                 'pwg-raster-document-resolution-supported': [(300,
                                                                               300,
                                                                               3)],
                                 'pwg-raster-document-sheet-back': 'normal',
                                 'pwg-raster-document-type-supported': ['black_1',
                                                                        'sgray_8',
                                                                        'srgb_8'],
                                 'queued-job-count': 1,
                                 'server-is-sharing-printers': False,
                                 'sides-default': 'one-sided',
                                 'sides-supported': ['one-sided'],
                                 'uri-authentication-supported': ['requesting-user-name'],
                                 'uri-security-supported': ['none'],
                                 'which-jobs-supported': ['completed',
                                                          'not-completed',
                                                          'aborted',
                                                          'all',
                                                          'canceled',
                                                          'pending',
                                                          'pending-held',
                                                          'processing',
                                                          'processing-stopped']}}
Page 5 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7f202816c4e0>):
{'cups_printer_ppd_defaults': {'General': {'ColorModel': 'Gray',
                                           'InputSlot': 'Auto',
                                           'MediaType': 'Plain',
                                           'OutputMode': 'Normal',
                                           'PageRegion': 'A4',
                                           'PageSize': 'A4'}},
 'cups_printer_ppd_valid': True,
 'missing_pkgs_and_exes': ([], [])}
Page 6 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7f202816cc18>):
{'printer_is_remote': False}
Page 7 (<troubleshoot.PrinterStateReasons.PrinterStateReasons object at 0x7f202089f908>):
{'printer-state-message': 'ready to print', 'printer-state-reasons': ['none']}
Page 8 (<troubleshoot.Locale.Locale object at 0x7f202ea313c8>):
{'printer_page_size': 'A4',
 'system_locale_lang': None,
 'user_locale_ctype': 'en_US',
 'user_locale_messages': 'en_US'}

Any suggestions would be appreciated.


Thank you

weblike
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Re: Issue with HP printer

Post by weblike » Thu Oct 04, 2018 4:05 am

I have tried to reinstall hplip and everytime I get thismessage:

Code: Select all

A package manager '/usr/sbin/dnsmasq -x' appears to be running. Please quit the package manager and press enter to continue (i=ignore, r=retry*, f=force, q=quit) :
Can I ignore it?

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kc1di
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Re: Issue with HP printer

Post by kc1di » Thu Oct 04, 2018 6:41 am

You need to find the other package manager that is running and shut it down.
If nothing else reboot.
then install hplip-gui and look for hptoolbox in the menu and install your printer via that tool. see if that will work for you.
Easy tips : https://sites.google.com/site/easylinuxtipsproject/
Linux Mint Installation Guide: http://linuxmint-installation-guide.rea ... en/latest/
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weblike
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Re: Issue with HP printer

Post by weblike » Thu Oct 04, 2018 6:54 am

I have installed it, but I keep getting the message "Cannot communicate with printer"
https://ibb.co/eHQMbz

I have ping to the printer, I can install it, but when I send "Test Page" I get the error.

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kc1di
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Re: Issue with HP printer

Post by kc1di » Thu Oct 04, 2018 7:38 am

how is this printer connected to your PC? is it wireless? or usb or something else?
(hint: test pages do not always work, try a real document see if it prints.)
Easy tips : https://sites.google.com/site/easylinuxtipsproject/
Linux Mint Installation Guide: http://linuxmint-installation-guide.rea ... en/latest/
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weblike
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Re: Issue with HP printer

Post by weblike » Thu Oct 04, 2018 7:41 am

Networking

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kc1di
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Re: Issue with HP printer

Post by kc1di » Thu Oct 04, 2018 8:42 am

weblike wrote:
Thu Oct 04, 2018 7:41 am
Networking
What kind of networking? Samba/Window Local network (Linux)? via wireless?
Give us something to go on.. It may be as simple as assigning a static IP address to the printer.
Easy tips : https://sites.google.com/site/easylinuxtipsproject/
Linux Mint Installation Guide: http://linuxmint-installation-guide.rea ... en/latest/
Registered Linux User #462608

weblike
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Re: Issue with HP printer

Post by weblike » Fri Oct 05, 2018 1:21 am

Sorry for that..I was in a rush....:)

The printer is connected through Ethernet to LAN.
The printing worked until last week when having tasks in the office for scanning some documents. I tried to scane but had an error, after that I installed HPLIP (3.18.7 at that time; 3.18.9 was released after that...:)
Since than, I uninstalled cups,hplip -> reinstalled them....nothing worked so far.

Thank you.

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kc1di
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Re: Issue with HP printer

Post by kc1di » Fri Oct 05, 2018 5:40 am

Sorry I have no experience with that particular printer/scanner. But found this page which may be of help.
http://www.edison23.net/how-to-fix-scan ... w-printer/
Good Luck.
Easy tips : https://sites.google.com/site/easylinuxtipsproject/
Linux Mint Installation Guide: http://linuxmint-installation-guide.rea ... en/latest/
Registered Linux User #462608

weblike
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Re: Issue with HP printer

Post by weblike » Mon Oct 08, 2018 2:03 am

Thank you for your reply.
I have tried all of that, but unfortunately with no result.
https://ibb.co/iX7OEU

weblike
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Re: Issue with HP printer

Post by weblike » Mon Oct 15, 2018 11:25 am

After researching on this issue I rewind the things that happened since this appeared.

Don't blame, I tried to remember the actions which I've did:
So when the printer stopped to work I was annoyed by the fact that when I'm in the office the cups-browsed service adds all the printers from the company's network so I masked the service and stopped it.

Code: Select all

sudo systemctl mask cups-browsed

Code: Select all

sudo systemctl stop cups-browsed
So, today I have unmasked it and restarted this service and the network printers was added to my system.
The HP_LaserJet_Professional_M1212nf_MFP@NPI19F227.local appeared and I could print.

Diffrences between the printers added by me manual and added by cups automatically are:

added automatically(this works):

Code: Select all

ipp://NPI19F227.local:631/printers/Laserjet

added manually(this NOT work):

Code: Select all

hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.1.10

Neil Darlow
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Re: Issue with HP printer

Post by Neil Darlow » Tue Oct 16, 2018 5:12 pm

There are many ways of adding a printer to CUPS.

My preferred method is to let the printer use a dynamic IP address and have the DHCP service pass the hostname into DNS. You can then search for the network printer using its DNS hostname. Another method, as you discovered by letting the printer be added automatically, is through the use of mDNS/Bonjour.

Both of these methods can be accommodated by using the Settings|Printers utility. Only printers detected as hp:/net/... will be visible though the HPLIP Device Manager.
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