I have issues with printing on HP printer HP LaserJet Professional M1217nfw MFP.
I have hplip 3.18.9 installed for linux mint 19.
When I try to print I get "Service request 1806 error" or "Cannot communicate with printer"
Strange, I cannot remove it from HP Device Manager.
here is the output of troubelshhot.txt:
Code: Select all
Page 1 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0x7f20281346d8>):
{'cups_connection_failure': False}
Page 2 (<troubleshoot.CheckLocalServerPublishing.CheckLocalServerPublishing object at 0x7f20281340b8>):
{'local_server_exporting_printers': False}
Page 3 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7f2028134748>):
{'cups_dest': <cups.Dest Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP (default)>,
'cups_instance': None,
'cups_queue': 'Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP',
'cups_queue_listed': True}
Page 4 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7f2028152eb8>):
{'cups_device_uri_scheme': 'hp',
'cups_printer_dict': {'device-uri': 'hp:/net/HP_LaserJet_Professional_M1217nfw_MFP?hostname=NPI02ED2C.local',
'printer-info': 'Hewlett-Packard HP LaserJet '
'Professional M1217nfw MFP',
'printer-is-shared': True,
'printer-location': '',
'printer-make-and-model': 'HP LaserJet Professional '
'm1217nfw MFP, hpcups 3.18.9, '
'requires proprietary plugin',
'printer-state': 3,
'printer-state-message': 'ready to print',
'printer-state-reasons': ['none'],
'printer-type': 167948,
'printer-uri-supported': 'ipp://localhost/printers/Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP'},
'cups_printer_remote': False,
'hplip_output': (['',
'\x1b[01mHP Linux Imaging and Printing System (ver. '
'3.18.9)\x1b[0m',
'\x1b[01mDevice Information Utility ver. 5.2\x1b[0m',
'',
'Copyright (c) 2001-15 HP Development Company, LP',
'This software comes with ABSOLUTELY NO WARRANTY.',
'This is free software, and you are welcome to distribute '
'it',
'under certain conditions. See COPYING file for more '
'details.',
'',
'',
'\x1b[01mhp:/net/HP_LaserJet_Professional_M1217nfw_MFP?hostname=NPI02ED2C.local\x1b[0m',
'',
'\x1b[01mDevice Parameters (dynamic data):\x1b[0m',
'\x1b[01m Parameter '
'Value(s) '
'\x1b[0m',
' ---------------------------- '
'----------------------------------------------------------',
' agent1-ack '
'False ',
' agent1-desc Black toner '
'cartridge ',
' agent1-dvc '
'0 ',
' agent1-health '
'0 ',
' agent1-health-desc '
'Good/OK ',
' agent1-hp-ink '
'False ',
' agent1-id '
'0 ',
' agent1-kind '
'4 ',
' agent1-known '
'False ',
' agent1-level '
'100 ',
' agent1-level-trigger '
'0 ',
' agent1-sku '
'Q2612A ',
' agent1-type '
'1 ',
' agent1-virgin '
'False ',
' back-end '
'hp ',
' cups-printers '
"['Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP'] ",
' cups-uri '
'hp:/net/HP_LaserJet_Professional_M1217nfw_MFP?hostname=NPI',
' '
'02ED2C.local ',
' '
'dev-file ',
' device-state '
'1 ',
' device-uri '
'hp:/net/HP_LaserJet_Professional_M1217nfw_MFP?hostname=NPI',
' '
'02ED2C.local ',
' deviceid MFG:Hewlett-Packard;MDL:HP '
'LaserJet Professional M1217nfw ',
' '
'MFP;CMD:ZJS,HBS,URF,PCLm,PJL,ACL,HTTP;CLS:PRINTER;DES:HP ',
' LaserJet Professional '
'M1217nfw ',
' '
'MFP;FWVER:20130912;CID:HPLJPCLMSMV1; ',
' duplexer '
'0 ',
' error-state '
'0 ',
' fax-uri '
'hpfax:/net/HP_LaserJet_Professional_M1217nfw_MFP?hostname=',
' '
'NPI02ED2C.local ',
' host '
'NPI02ED2C.local ',
' in-tray1 '
'1 ',
' in-tray2 '
'1 ',
' is-hp '
'True ',
' media-path '
'1 ',
' panel '
'0 ',
' '
'panel-line1 ',
' '
'panel-line2 ',
' photo-tray '
'0 ',
' port '
'1 ',
' r '
'0 ',
' revision '
'254 ',
' rg '
'000 ',
' rr '
'000000 ',
' rs '
'000000000 ',
' scan-uri '
'hpaio:/net/HP_LaserJet_Professional_M1217nfw_MFP?hostname=',
' '
'NPI02ED2C.local ',
' serial '
'CNJ8F5Z0QM ',
' status-code '
'1000 ',
' status-desc '
'Idle ',
' supply-door '
'1 ',
' top-door '
'1 ',
'\x1b[01m',
'Model Parameters (static data):\x1b[0m',
'\x1b[01m Parameter '
'Value(s) '
'\x1b[0m',
' ---------------------------- '
'----------------------------------------------------------',
' align-type '
'0 ',
' clean-type '
'0 ',
' color-cal-type '
'0 ',
' copy-type '
'0 ',
' embedded-server-type '
'0 ',
' family-class '
"['LJ-Class4'] ",
' fax-type '
'5 ',
' fw-download '
'False ',
' icon '
'hp_laserjet_3050.png ',
' io-mfp-mode '
'1 ',
' io-mode '
'1 ',
' io-support '
'14 ',
' job-storage '
'0 ',
' linefeed-cal-type '
'0 ',
' model '
'HP_LaserJet_Professional_M1217nfw_MFP ',
' model-ui HP LaserJet Professional '
'm1217nfw MFP ',
' model1 HP LaserJet Professional '
'M1217nfW Multifunction Printer ',
' monitor-type '
'0 ',
' panel-check-type '
'0 ',
' pcard-type '
'0 ',
' plugin '
'1 ',
' plugin-reason '
'65 ',
' power-settings '
'0 ',
' pq-diag-type '
'0 ',
' r-type '
'0 ',
' r0-agent1-kind '
'4 ',
' r0-agent1-sku '
'Q2612A ',
' r0-agent1-type '
'1 ',
' scan-src '
'3 ',
' scan-type '
'8 ',
' status-battery-check '
'0 ',
' status-dynamic-counters '
'0 ',
' status-type '
'8 ',
' support-released '
'True ',
' support-subtype '
'2202411 ',
' support-type '
'2 ',
' support-ver '
'3.10.9 ',
' tech-class '
"['LJZjsMono'] ",
' tech-subclass '
"['NoAutoDuplex'] ",
' tech-type '
'3 ',
' usb-pid '
'3626 ',
' usb-vid '
'1008 ',
' wifi-config '
'3 ',
'\x1b[01m',
'Status History (most recent first):\x1b[0m',
'\x1b[01m Date/Time Code Status '
'Description User Job ID '
'\x1b[0m',
' -------------------- ----- '
'---------------------------------------- -------- '
'--------',
' 10/04/18 10:14:14 1000 '
'Idle user0001 '
'0 ',
' 10/04/18 10:13:48 501 Print job has '
'completed user0001 67 ',
' 10/04/18 10:13:40 500 Started a print '
'job user0001 67 ',
' 10/04/18 10:13:40 1000 '
'Idle user0001 '
'0 ',
' 10/04/18 10:12:20 501 Print job has '
'completed user0001 66 ',
' 10/04/18 10:12:11 500 Started a print '
'job user0001 66 ',
' 10/04/18 10:09:43 1806 Service '
'request user0001 0 ',
'',
'',
'Done.',
''],
['\x1b[35;01mwarning: No display found.\x1b[0m',
'\x1b[31;01merror: hp-info -u/--gui requires Qt4 GUI '
'support. Entering interactive mode.\x1b[0m',
''],
0),
'is_cups_class': False,
'local_cups_queue_attributes': {'charset-configured': 'utf-8',
'charset-supported': ['us-ascii', 'utf-8'],
'color-supported': True,
'compression-supported': ['none', 'gzip'],
'copies-default': 1,
'copies-supported': (1, 9999),
'cups-version': '2.2.7',
'device-uri': 'hp:/net/HP_LaserJet_Professional_M1217nfw_MFP?hostname=NPI02ED2C.local',
'document-format-default': 'application/octet-stream',
'document-format-supported': ['application/octet-stream',
'application/pdf',
'application/postscript',
'application/vnd.adobe-reader-postscript',
'application/vnd.cups-pdf',
'application/vnd.cups-pdf-banner',
'application/vnd.cups-postscript',
'application/vnd.cups-raster',
'application/vnd.cups-raw',
'application/x-cshell',
'application/x-csource',
'application/x-perl',
'application/x-shell',
'image/gif',
'image/jpeg',
'image/png',
'image/pwg-raster',
'image/tiff',
'image/urf',
'image/x-bitmap',
'image/x-photocd',
'image/x-portable-anymap',
'image/x-portable-bitmap',
'image/x-portable-graymap',
'image/x-portable-pixmap',
'image/x-sgi-rgb',
'image/x-sun-raster',
'image/x-xbitmap',
'image/x-xpixmap',
'image/x-xwindowdump',
'text/css',
'text/html',
'text/plain'],
'finishings-default': 3,
'finishings-supported': [3],
'generated-natural-language-supported': ['en-us'],
'ipp-features-supported': ['subscription-object'],
'ipp-versions-supported': ['1.0',
'1.1',
'2.0',
'2.1'],
'ippget-event-life': 15,
'job-cancel-after-default': 10800,
'job-cancel-after-supported': (0, 2147483647),
'job-creation-attributes-supported': ['copies',
'finishings',
'ipp-attribute-fidelity',
'job-hold-until',
'job-name',
'job-priority',
'job-sheets',
'media',
'media-col',
'multiple-document-handling',
'number-up',
'output-bin',
'orientation-requested',
'page-ranges',
'print-color-mode',
'print-quality',
'printer-resolution',
'sides'],
'job-hold-until-default': 'no-hold',
'job-hold-until-supported': ['no-hold',
'indefinite',
'day-time',
'evening',
'night',
'second-shift',
'third-shift',
'weekend'],
'job-ids-supported': True,
'job-k-limit': 0,
'job-k-octets-supported': (0, 239313180),
'job-page-limit': 0,
'job-priority-default': 50,
'job-priority-supported': [100],
'job-quota-period': 0,
'job-settable-attributes-supported': ['copies',
'finishings',
'job-hold-until',
'job-name',
'job-priority',
'media',
'media-col',
'multiple-document-handling',
'number-up',
'output-bin',
'orientation-requested',
'page-ranges',
'print-color-mode',
'print-quality',
'printer-resolution',
'sides'],
'job-sheets-default': ('none', 'none'),
'job-sheets-supported': ['none',
'classified',
'confidential',
'form',
'secret',
'standard',
'topsecret',
'unclassified'],
'jpeg-k-octets-supported': (0, 239313180),
'jpeg-x-dimension-supported': (0, 65535),
'jpeg-y-dimension-supported': (1, 65535),
'marker-change-time': 0,
'media-bottom-margin-supported': [423, 547],
'media-col-default': '(unknown IPP value tag '
'0x34)',
'media-col-supported': ['media-bottom-margin',
'media-left-margin',
'media-right-margin',
'media-size',
'media-source',
'media-top-margin',
'media-type'],
'media-default': 'iso_a4_210x297mm',
'media-left-margin-supported': [423, 635],
'media-right-margin-supported': [423, 635],
'media-size-supported': ['(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)'],
'media-source-supported': ['auto', 'manual'],
'media-supported': ['iso_a6_105x148mm',
'iso_a5_148x210mm',
'jpn_hagaki_100x148mm',
'om_double-postcard_148.17x200.03mm',
'om_jb-5_182.12x257.05mm',
'na_executive_7.25x10.5in',
'om_16k-195x-270_195.09x269.88mm',
'om_16k-184x-260_184.15x260mm',
'oe_16k-197x-273_7.75x10.75in',
'na_letter_8.5x11in',
'iso_a4_210x297mm',
'oe_flsa_8.5x13in',
'na_legal_8.5x14in',
'na_monarch_3.875x7.5in',
'iso_dl_110x220mm',
'na_number-10_4.125x9.5in',
'iso_c5_162x229mm',
'om_env-b-5_176.04x250.12mm',
'custom_min_3x5in',
'custom_max_17x36in'],
'media-top-margin-supported': [423, 547],
'media-type-supported': ['stationery'],
'multiple-document-handling-supported': ['separate-documents-uncollated-copies',
'separate-documents-collated-copies'],
'multiple-document-jobs-supported': True,
'multiple-operation-time-out': 300,
'multiple-operation-time-out-action': 'process-job',
'natural-language-configured': 'en-us',
'notify-attributes-supported': ['printer-state-change-time',
'notify-lease-expiration-time',
'notify-subscriber-user-name'],
'notify-events-default': ['job-completed'],
'notify-events-supported': ['job-completed',
'job-config-changed',
'job-created',
'job-progress',
'job-state-changed',
'job-stopped',
'printer-added',
'printer-changed',
'printer-config-changed',
'printer-deleted',
'printer-finishings-changed',
'printer-media-changed',
'printer-modified',
'printer-restarted',
'printer-shutdown',
'printer-state-changed',
'printer-stopped',
'server-audit',
'server-restarted',
'server-started',
'server-stopped'],
'notify-lease-duration-default': 86400,
'notify-lease-duration-supported': (0,
2147483647),
'notify-max-events-supported': [100],
'notify-pull-method-supported': ['ippget'],
'notify-schemes-supported': ['dbus',
'mailto',
'rss'],
'number-up-default': 1,
'number-up-supported': [1, 2, 4, 6, 9, 16],
'operations-supported': [2,
4,
5,
6,
8,
9,
10,
11,
12,
13,
16,
17,
18,
19,
20,
21,
22,
23,
24,
25,
26,
27,
28,
34,
35,
37,
38,
56,
57,
59,
16385,
16386,
16387,
16388,
16389,
16390,
16391,
16392,
16393,
16394,
16395,
16396,
16397,
16398,
16399,
16423,
14],
'orientation-requested-default': None,
'orientation-requested-supported': [3,
4,
5,
6],
'output-bin-default': 'face-down',
'output-bin-supported': ['face-down'],
'page-ranges-supported': True,
'pages-per-minute': 1,
'pages-per-minute-color': 1,
'pdf-k-octets-supported': (0, 239313180),
'pdf-versions-supported': ['adobe-1.2',
'adobe-1.3',
'adobe-1.4',
'adobe-1.5',
'adobe-1.6',
'adobe-1.7',
'iso-19005-1_2005',
'iso-32000-1_2008',
'pwg-5102.3'],
'pdl-override-supported': ['attempted'],
'port-monitor': 'none',
'port-monitor-supported': ['none'],
'print-color-mode-default': 'color',
'print-color-mode-supported': ['monochrome',
'color'],
'print-quality-default': 4,
'print-quality-supported': [3, 4],
'printer-commands': 'none',
'printer-config-change-date-time': '(IPP_TAG_DATE)',
'printer-config-change-time': 1538637128,
'printer-current-time': '(IPP_TAG_DATE)',
'printer-device-id': 'MFG:Hewlett-Packard;MDL:hp '
'laserjet professional '
'm1217nfw mfp;DES:hp '
'laserjet professional '
'm1217nfw mfp;',
'printer-dns-sd-name': None,
'printer-error-policy': 'retry-job',
'printer-error-policy-supported': ['abort-job',
'retry-current-job',
'retry-job',
'stop-printer'],
'printer-geo-location': '(unknown IPP value '
'tag 0x12)',
'printer-get-attributes-supported': ['document-format'],
'printer-icons': 'http://localhost/icons/Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP.png',
'printer-info': 'Hewlett-Packard HP LaserJet '
'Professional M1217nfw MFP',
'printer-is-accepting-jobs': True,
'printer-is-shared': True,
'printer-is-temporary': False,
'printer-location': '',
'printer-make-and-model': 'HP LaserJet '
'Professional '
'm1217nfw MFP, '
'hpcups 3.18.9, '
'requires '
'proprietary plugin',
'printer-more-info': 'http://localhost/printers/Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP',
'printer-name': 'Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP',
'printer-op-policy': 'default',
'printer-op-policy-supported': ['authenticated',
'default',
'kerberos'],
'printer-organization': '',
'printer-organizational-unit': '',
'printer-resolution-default': (300, 300, 3),
'printer-resolution-supported': [(300,
300,
3)],
'printer-settable-attributes-supported': ['printer-geo-location',
'printer-info',
'printer-location',
'printer-organization',
'printer-organizational-unit'],
'printer-state': 3,
'printer-state-change-date-time': '(IPP_TAG_DATE)',
'printer-state-change-time': 1538637228,
'printer-state-message': 'ready to print',
'printer-state-reasons': ['none'],
'printer-type': 167948,
'printer-up-time': 1538637248,
'printer-uri-supported': ['ipp://localhost/printers/Hewlett-Packard-HP-LaserJet-Professional-M1217nfw-MFP'],
'printer-uuid': 'urn:uuid:90b5beb2-5bde-31db-73ed-1558002cdca7',
'pwg-raster-document-resolution-supported': [(300,
300,
3)],
'pwg-raster-document-sheet-back': 'normal',
'pwg-raster-document-type-supported': ['black_1',
'sgray_8',
'srgb_8'],
'queued-job-count': 1,
'server-is-sharing-printers': False,
'sides-default': 'one-sided',
'sides-supported': ['one-sided'],
'uri-authentication-supported': ['requesting-user-name'],
'uri-security-supported': ['none'],
'which-jobs-supported': ['completed',
'not-completed',
'aborted',
'all',
'canceled',
'pending',
'pending-held',
'processing',
'processing-stopped']}}
Page 5 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7f202816c4e0>):
{'cups_printer_ppd_defaults': {'General': {'ColorModel': 'Gray',
'InputSlot': 'Auto',
'MediaType': 'Plain',
'OutputMode': 'Normal',
'PageRegion': 'A4',
'PageSize': 'A4'}},
'cups_printer_ppd_valid': True,
'missing_pkgs_and_exes': ([], [])}
Page 6 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7f202816cc18>):
{'printer_is_remote': False}
Page 7 (<troubleshoot.PrinterStateReasons.PrinterStateReasons object at 0x7f202089f908>):
{'printer-state-message': 'ready to print', 'printer-state-reasons': ['none']}
Page 8 (<troubleshoot.Locale.Locale object at 0x7f202ea313c8>):
{'printer_page_size': 'A4',
'system_locale_lang': None,
'user_locale_ctype': 'en_US',
'user_locale_messages': 'en_US'}
Thank you
