kernel update 4.4.0-139 freezes LM 18.3 64-bit Cinnamon

[SuffolkPunch]

Have had to revert to kernel 4.4.0-138-generic after I used Update Manager to upgrade the from 4.4.0-138-generic to version 4.4.0-139-generic.

Freeze symptoms: immediately after attempting to 'Safely dismount' an external USB HD, the keyboard and mouse ceased working. This happened twice, which means 100% of the time for this version of the kernel! No such problem occurs with kernel 4.4.0-138.

My system: LM 18.3 (64-bit Cinnamon).

Anyone else seen this?

[SuffolkPunch]

Update: Freezing problem goes away after updating from 4.4.0-139 to 4.15.0-39.

So immediate problem is sorted.

Just hope it doesn't cause other problems...

[karlchen]

Hello, SuffolkPunch.

Tried what would happen here when doing the same thing, i.e. safely remove a mounted USB harddisk.
Environment: Linux Mint 18.1 32-bit xfce, kernel 4.4.0-139(165) - yes, I am aware: not precisely the same Mint as yours.

On my system safely removing the mounted USB harddisk did not cause any problems. I.e. mouse and keyboard remained functional. No other symptom which suggested there might be a problem.

Best regards,
Karl

[Hoser Rob]

Haven't myself but that is NOT unusual in Linux. That's why the Mint update policy is so useful re kernel updates.

[karlchen]

Hello, SuffolkPunch.

Tried to reproduce the reported problem on my Linux Mint 18.1 64-bit Cinnamon system, which is as close to your Linux Mint 18.3 64-bit Cinnamon as it will ever be:

Code: Select all

karl@voyager ~ $ inxi -Sxxx
System:    Host: voyager Kernel: 4.4.0-139-generic x86_64 bits: 64 compiler: gcc v: 5.4.0 Desktop: Cinnamon 3.2.7 wm: muffin 
           dm: MDM Distro: Linux Mint 18.1 Serena base: Ubuntu 16.04 xenial 

Same result as before here: Selecting "safely remove" works as expected. I.e. no issues occur immediately afterwards. Keyboard and mouse remain fully functional.

Can you provide the sections from /var/log/syslog, which document the logentries around the 2 times, when you tried to safely remove the USB disk and when mouse and keyboard stopped functioning?
Without having any log entries, only the reported symptoms, any discussion will remain highly speculative.

Best regards,
Karl

[SuffolkPunch]

Can you provide the sections from /var/log/syslog, which document the logentries around the 2 times, when you tried to safely remove the USB disk and when mouse and keyboard stopped functioning?
Without having any log entries, only the reported symptoms, any discussion will remain highly speculative.

Best regards,
Karl

Thanks Karl. The freezes occurred at roughly 15:25 and 15:35. here are the syslog entries around both those times.

Code: Select all

First freeze occurred at about 15:25 16/11/2018.

===============================  syslog extract ==========================================
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.288831] usb 2-3: new SuperSpeed USB device number 2 using xhci_hcd
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.305844] usb 2-3: New USB device found, idVendor=07ab, idProduct=fc77
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.305853] usb 2-3: New USB device strings: Mfr=1, Product=2, SerialNumber=5
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.305860] usb 2-3: Product: Freecom HD Quattro 3.0
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.305865] usb 2-3: Manufacturer: Freecom
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.305870] usb 2-3: SerialNumber: DB9876543211163
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.309061] scsi host5: uas
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.309934] scsi 5:0:0:0: Direct-Access     ST2000DM 001-1ER164       0102 PQ: 0 ANSI: 6
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.311369] sd 5:0:0:0: Attached scsi generic sg6 type 0
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.311665] sd 5:0:0:0: [sdf] 3907029168 512-byte logical blocks: (2.00 TB/1.82 TiB)
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.312687] sd 5:0:0:0: [sdf] Write Protect is off
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.312721] sd 5:0:0:0: [sdf] Mode Sense: 67 00 10 08
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.313230] sd 5:0:0:0: [sdf] Write cache: enabled, read cache: enabled, supports DPO and FUA
Nov 16 15:21:36 newzoom-mint mtp-probe: checking bus 2, device 2: "/sys/devices/pci0000:00/0000:00:14.0/usb2/2-3"
Nov 16 15:21:36 newzoom-mint mtp-probe: bus: 2, device: 2 was not an MTP device
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.337478]  sdf: sdf1 sdf2
Nov 16 15:21:36 newzoom-mint kernel: [ 5643.339929] sd 5:0:0:0: [sdf] Attached SCSI disk
Nov 16 15:21:37 newzoom-mint kernel: [ 5644.210340] EXT4-fs (sdf1): mounted filesystem with ordered data mode. Opts: (null)
Nov 16 15:21:37 newzoom-mint udisksd[2845]: Mounted /dev/sdf1 at /media/mjw/W7-USER-DATA on behalf of uid 1000
Nov 16 15:21:37 newzoom-mint kernel: [ 5644.262619] EXT4-fs (sdf2): mounted filesystem with ordered data mode. Opts: (null)
Nov 16 15:21:37 newzoom-mint udisksd[2845]: Mounted /dev/sdf2 at /media/mjw/LM-USER-DATA on behalf of uid 1000

16 15:31:50 newzoom-mint rsyslogd: [origin software="rsyslogd" swVersion="8.16.0" x-pid="882" x-info="http://www.rsyslog.com"] start
Nov 16 15:31:49 newzoom-mint rsyslogd-2222: command 'KLogPermitNonKernelFacility' is currently not permitted - did you already set it via a RainerScript command (v6+ config)? [v8.16.0 try http://www.rsyslog.com/e/2222 ]
Nov 16 15:31:50 newzoom-mint rsyslogd: rsyslogd's groupid changed to 108
Nov 16 15:31:50 newzoom-mint rsyslogd: rsyslogd's userid changed to 104
Nov 16 15:31:50 newzoom-mint systemd-modules-load[353]: Inserted module 'lp'
Nov 16 15:31:50 newzoom-mint systemd-modules-load[353]: Inserted module 'ppdev'
Nov 16 15:31:50 newzoom-mint systemd-modules-load[353]: Inserted module 'parport_pc'
Nov 16 15:31:50 newzoom-mint systemd[1]: Mounted FUSE Control File System.
Nov 16 15:31:50 newzoom-mint systemd[1]: Started LVM2 metadata daemon.
==============================================================================

Second freeze started at about 15:35 same day.

=========================================== syslog extract ===========================================
Nov 16 15:33:09 newzoom-mint kernel: [  105.373218] usb 2-3: new SuperSpeed USB device number 2 using xhci_hcd
Nov 16 15:33:09 newzoom-mint kernel: [  105.390182] usb 2-3: New USB device found, idVendor=07ab, idProduct=fc77
Nov 16 15:33:09 newzoom-mint kernel: [  105.390191] usb 2-3: New USB device strings: Mfr=1, Product=2, SerialNumber=5
Nov 16 15:33:09 newzoom-mint kernel: [  105.390197] usb 2-3: Product: Freecom HD Quattro 3.0
Nov 16 15:33:09 newzoom-mint kernel: [  105.390203] usb 2-3: Manufacturer: Freecom
Nov 16 15:33:09 newzoom-mint kernel: [  105.390209] usb 2-3: SerialNumber: DB9876543211163
Nov 16 15:33:09 newzoom-mint kernel: [  105.393210] scsi host5: uas
Nov 16 15:33:09 newzoom-mint kernel: [  105.395301] scsi 5:0:0:0: Direct-Access     ST2000DM 001-1ER164       0102 PQ: 0 ANSI: 6
Nov 16 15:33:09 newzoom-mint kernel: [  105.396558] sd 5:0:0:0: Attached scsi generic sg6 type 0
Nov 16 15:33:09 newzoom-mint mtp-probe: checking bus 2, device 2: "/sys/devices/pci0000:00/0000:00:14.0/usb2/2-3"
Nov 16 15:33:09 newzoom-mint mtp-probe: bus: 2, device: 2 was not an MTP device
Nov 16 15:33:09 newzoom-mint kernel: [  105.401329] sd 5:0:0:0: [sdf] 3907029168 512-byte logical blocks: (2.00 TB/1.82 TiB)
Nov 16 15:33:09 newzoom-mint kernel: [  105.402294] sd 5:0:0:0: [sdf] Write Protect is off
Nov 16 15:33:09 newzoom-mint kernel: [  105.402309] sd 5:0:0:0: [sdf] Mode Sense: 67 00 10 08
Nov 16 15:33:09 newzoom-mint kernel: [  105.402676] sd 5:0:0:0: [sdf] Write cache: enabled, read cache: enabled, supports DPO and FUA
Nov 16 15:33:09 newzoom-mint kernel: [  105.422231]  sdf: sdf1 sdf2
Nov 16 15:33:09 newzoom-mint kernel: [  105.424117] sd 5:0:0:0: [sdf] Attached SCSI disk
Nov 16 15:33:09 newzoom-mint kernel: [  105.703216] EXT4-fs (sdf1): mounted filesystem with ordered data mode. Opts: (null)
Nov 16 15:33:09 newzoom-mint udisksd[2259]: Mounted /dev/sdf1 at /media/mjw/W7-USER-DATA on behalf of uid 1000
Nov 16 15:33:09 newzoom-mint kernel: [  105.739463] EXT4-fs (sdf2): mounted filesystem with ordered data mode. Opts: (null)
Nov 16 15:33:09 newzoom-mint udisksd[2259]: Mounted /dev/sdf2 at /media/mjw/LM-USER-DATA on behalf of uid 1000
Nov 16 15:33:10 newzoom-mint ntfs-3g[2677]: Version 2015.3.14AR.1 integrated FUSE 28
Nov 16 15:33:10 newzoom-mint ntfs-3g[2677]: Mounted /dev/sda3 (Read-Write, label "Apps", NTFS 3.1)
Nov 16 15:33:10 newzoom-mint ntfs-3g[2677]: Cmdline options: rw,nodev,nosuid,uid=1000,gid=1000,uhelper=udisks2
Nov 16 15:33:10 newzoom-mint ntfs-3g[2677]: Mount options: rw,nodev,nosuid,uhelper=udisks2,allow_other,nonempty,relatime,default_permissions,fsname=/dev/sda3,blkdev,blksize=4096
Nov 16 15:33:10 newzoom-mint ntfs-3g[2677]: Global ownership and permissions enforced, configuration type 7
Nov 16 15:33:10 newzoom-mint udisksd[2259]: Mounted /dev/sda3 at /media/mjw/Apps on behalf of uid 1000
Nov 16 15:33:10 newzoom-mint kernel: [  106.963446] FS-Cache: Loaded
Nov 16 15:33:11 newzoom-mint kernel: [  107.167396] FS-Cache: Netfs 'cifs' registered for caching
Nov 16 15:33:11 newzoom-mint kernel: [  107.167455] Key type cifs.spnego registered
Nov 16 15:33:11 newzoom-mint kernel: [  107.167460] Key type cifs.idmap registered
Nov 16 15:33:32 newzoom-mint udisksd[2259]: Cleaning up mount point /media/mjw/LM-USER-DATA (device 8:82 is not mounted)

16 15:37:13 newzoom-mint rsyslogd: [origin software="rsyslogd" swVersion="8.16.0" x-pid="893" x-info="http://www.rsyslog.com"] start
Nov 16 15:37:13 newzoom-mint rsyslogd-2222: command 'KLogPermitNonKernelFacility' is currently not permitted - did you already set it via a RainerScript command (v6+ config)? [v8.16.0 try http://www.rsyslog.com/e/2222 ]
Nov 16 15:37:13 newzoom-mint rsyslogd: rsyslogd's groupid changed to 108
Nov 16 15:37:13 newzoom-mint rsyslogd: rsyslogd's userid changed to 104
Nov 16 15:37:13 newzoom-mint systemd-modules-load[337]: Inserted module 'lp'
Nov 16 15:37:13 newzoom-mint systemd-modules-load[337]: Inserted module 'ppdev'
Nov 16 15:37:13 newzoom-mint systemd-modules-load[337]: Inserted module 'parport_pc'
Nov 16 15:37:13 newzoom-mint systemd[1]: Started Load Kernel Modules.
Nov 16 15:37:13 newzoom-mint systemd[1]: Mounting FUSE Control File System...
Nov 16 15:37:13 newzoom-mint systemd[1]: Starting Apply Kernel Variables...
===================================================================================

The external USB HD involved in both freezes was a Freecom HD Quattro 3.0, which (as I said earlier) works fine with kernel 4.4.4-138 and 4.15.0-39.

[mczarny0]

Hi,

I have the same problem.
My system is:

Code: Select all

System:    Kernel: 4.4.0-138-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.2.7 (Gtk 3.18.9-1ubuntu3.3) Distro: Linux Mint 18.1 Serena
Machine:   Mobo: ASRock model: X370 Professional Gaming Bios: American Megatrends v: P4.70 date: 04/18/2018
CPU:       Multi core AMD Ryzen 7 1700X Eight-Core (-MCP-) cache: 8192 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 108801
           clock speeds: max: 3400 MHz 1: 3400 MHz 2: 3400 MHz 3: 3400 MHz 4: 3400 MHz 5: 3400 MHz 6: 3400 MHz
           7: 3400 MHz 8: 3400 MHz 9: 3400 MHz 10: 3400 MHz 11: 3400 MHz 12: 3400 MHz 13: 3400 MHz 14: 3400 MHz
           15: 3400 MHz 16: 3400 MHz
Graphics:  Card: NVIDIA Device 1c81 bus-ID: 2d:00.0
           Display Server: X.org 1.18.4 drivers: nvidia (unloaded: fbdev,vesa,nouveau)
           tty size: 173x50 Advanced Data: N/A for root
Audio:     Card-1 Advanced Micro Devices [AMD] Device 1457 driver: snd_hda_intel bus-ID: 2f:00.3
           Card-2 NVIDIA Device 0fb9 driver: snd_hda_intel bus-ID: 2d:00.1
           Sound: Advanced Linux Sound Architecture v: k4.4.0-138-generic

When I try change this kernel from version ..138 to version ...139 or ...140 my system freezes after unmounting an external USB drive.
The keyboard and mouse die. Sometimes I can enter the system via ssh but most often I have to perform a hard reset.
What changes in kernel from version 138 to higher?

Best Regards
Marek

[SuffolkPunch]

Hi,

I have the same problem.

<snip!>

When I try change this kernel from version ..138 to version ...139 or ...140 my system freezes after unmounting an external USB drive.
The keyboard and mouse die. Sometimes I can enter the system via ssh but most often I have to perform a hard reset.
What changes in kernel from version 138 to higher?

Best Regards
Marek

Hi Marek. Have you tried updating to kernel 4.15.0-39? That fixed this issue for me - see above.

[mczarny0]

Hi,

Thank you for your answer.
I made an upgrade to version 4.15.9 but this is a big leap and the first problem has arisen: my fs /home is type zfs and no longer mounted.
I'm sure that also VmwarePlayer will stop working and kernel modules will not compile correctly.
Unfortunately, I do not have time now to fight with new problems, maybe later.

Best Regards
Marek

[SuffolkPunch]

I made an upgrade to version 4.15.9 but this is a big leap

When I chose to install 4.15.0-39, I selected it from the kernel versions listed by 'Update Manager > View > Linux kernels'.

[mczarny0]

Hi SuffolkPunch,

I just upgraded kernel to version 4.15.0-39 and then my system Cinnamon crashed.
I have returned to version 4.4.0-138 again.

Best regards
Marek

[mczarny0]

Hi,

finally, I did the following:
- upgrade to 18.3 (Sylvia)
- upgrade zfs from the deb repository http://ppa.launchpad.net/jonathonf/zfs/ubuntu xenial main
- upgrade the kernel to version 4.10.0-38
- upgrade to version 4.15.0-42.45
I also had to change the version of VmvarePlayer to 15 and fix its bug when booting the virtual machine.
This configuration does not freeze Cinnamon after unmounting an external usb drive, it works properly with zfs and VmwarePlayer.

Best Regards
Marek

[ABoice]

I’ve experienced the same issue as the other users in this thread. Any kernel above 138 causes the system to lock up when using Safely Remove USB drive.

I have 2 fully updated Linux Mint 18.3 drives one is a dual boot with Windows 10 the other a standalone installation. Both experience the same problem. Both are SSDs. I updated both to the latest 4.4.0-141 kernel. Problem occurs for both Mate and Cinnamon desktops.

I found that the problem at least on my systems is related the the USB 3.0 port on my Acer TimelineX with an Intel i3 CPU. The USB 2.0 ports function properly. My external USB drives are 2.0 and 3.0 compatible. If the drives are connected at boot time they can be unmounted by right clicking as usual and there is no lock up. If the drives are connected to the 3.0 port after boot up and you try to use Safely Remove it locks the system. The problem appears to occur a few seconds after the external drive powers down.

I found a work around is to open a terminal or setup a shortcut and run umount dev/sdb1. It also appears to work by UN-mounting from file explorer.