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[SOLVED] Trouble restarting

Posted: Sun Dec 30, 2018 12:46 pm
by Georgian
IMG-20181230-WA0001.jpg
Help! When I try to restart my laptop I get the screen shown in the attached image :?
What can I do to fix it…?

Re: Trouble restarting

Posted: Sun Dec 30, 2018 2:25 pm
by SuperBoby
Have you been experiencing any strange behaviour or tried anything unusual before this occured ?

Do you maybe have a dual boot ? If so, can you boot on your other OS ?

Re: Trouble restarting

Posted: Sun Dec 30, 2018 4:19 pm
by Georgian
Strange behaviour, no . . . but I've just remembered that I installed updates . . . :?: Could that have caused the problem?

And, no, I don't have a dual OS :(

Re: Trouble restarting

Posted: Sun Dec 30, 2018 4:28 pm
by SuperBoby
What is the update that you have done ? Was it to switch to a newer Mint version (for example 18.3 to 19) ? Or just regular updates ?

Re: Trouble restarting

Posted: Sun Dec 30, 2018 5:52 pm
by Georgian
Regular updates - there were quite a few

Re: Trouble restarting

Posted: Sun Dec 30, 2018 6:31 pm
by SuperBoby
There may have been a kernel update that messed things up. Can you access grub to boot with the older kernel ?

Re: Trouble restarting

Posted: Mon Dec 31, 2018 2:22 am
by Georgian
I think so but I'll need some help with that . . . can you tell me what to do?

Re: Trouble restarting

Posted: Wed Jan 02, 2019 2:34 am
by SuperBoby
Try holding the Shift key or Esc key on boot to see if you can make the menu show up : https://askubuntu.com/questions/16042/h ... -boot-time


Then you should be able to select the previous kernel version and see if it boots.

Re: Trouble restarting

Posted: Wed Jan 02, 2019 7:11 am
by SIM_142
I think you have some of the application does not allow to create root directory or maybe some of the files are missing.

Re: Trouble restarting

Posted: Wed Jan 02, 2019 10:25 am
by Georgian
IMG-20190102-WA0001.jpg
Okay, so it seems I get the menu by default and I had already tried Advanced, then recovery mode - the pic I posted initially is what I get when I try to start in recovery mode...?

This is what I get when it starts 'normally'

Re: Trouble restarting

Posted: Wed Jan 02, 2019 2:41 pm
by SuperBoby
Instead of the recovery mode, can't you access another (older) kernel version ?

If not, you will have to boot on a live CD or live USB to fix things. Here are some steps to try : https://askubuntu.com/questions/41930/k ... n-block0-0

Re: Trouble restarting

Posted: Fri Jan 04, 2019 10:07 am
by Georgian
Thank you for your help
I couldn't access an older kernel but rebooting from the usb has worked and thankfully I don't seem to have lost any files etc.

The problem I have now is when I try to install updates (which I think may have caused my problems in the first place) - I will start a new thread (viewtopic.php?f=47&t=285010&p=1575516#p1575516) with a screen pic of the message I get when I try to install the updates


Thanks again for your advice and suggestions

Re: Trouble restarting

Posted: Fri Jan 04, 2019 11:49 am
by SuperBoby
So have you managed to reboot normally now ? Without the live USB I mean, it's not very clear in your message :)

Re: Trouble restarting

Posted: Mon Jan 07, 2019 4:43 pm
by Georgian
Yes, all now seems to be fine :)

Many thanks!