Thunderbird email client freeze/slow/hang

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Lakef
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Posts: 94
Joined: Sat Feb 25, 2017 4:12 pm

Thunderbird email client freeze/slow/hang

Post by Lakef » Sun Feb 10, 2019 3:35 pm

Since about one month back, I have problems with Thunderbird freezing for about ten seconds when I navigate in the email message lists/catalogues. It happens when I go from one folder to another, not always but quite frequently. The system monitor show that one processor is 100% during around 10 seconds before it goes down. When the CPU load goes down, then I can open the wanted email folder. It is quite annoying and make things, that normally are quite quick, time consuming and burdensome. I guess that the problem has arisen since some Linux Mint update or Thunderbird update.

All email accounts are POP. There are four accounts. The accounts have the following sizes: 1,6 GB, 1,5 GB, 340 MB, and 16 MB. The sizes are the total of files in the folder of the account, for example Inbox, Inbox.msf, Sent, Sent.msf, etc.

inxi -Fz

Code: Select all

$ inxi -Fz
System:   Kernel: 4.15.0-24-generic x86_64 (64 bit) Desktop: Cinnamon 3.6.6
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: Gigabyte product: X170-Extreme ECC v: Default string
           Mobo: Gigabyte model: X170-Extreme ECC v: x.x Bios: American Megatrends v: F21e date: 01/11/2018
CPU:       Quad core Intel Xeon E3-1245 v5 (-HT-MCP-) cache: 8192 KB 
           clock speeds: max: 3900 MHz 1: 800 MHz 2: 800 MHz 3: 800 MHz 4: 800 MHz 5: 800 MHz 6: 800 MHz
           7: 800 MHz 8: 800 MHz
Graphics:  Card: Intel Device 191d
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa) Resolution: 3840x2160@60.00hz
           GLX Renderer: Mesa DRI Intel HD Graphics P530 (Skylake GT2) GLX Version: 3.0 Mesa 17.0.7
Audio:     Card Intel Sunrise Point-H HD Audio driver: snd_hda_intel Sound: ALSA v: k4.15.0-24-generic
Network:   Card-1: Intel Ethernet Connection (2) I219-LM driver: e1000e
           IF: enp0s31f6 state: up speed: 1000 Mbps duplex: full mac: <filter>
           Card-2: Qualcomm Atheros Killer E2400 Gigabit Ethernet Controller driver: alx
           IF: enp6s0 state: down mac: <filter>
Drives:    HDD Total Size: 8001.6GB (21.0% used) ID-1: /dev/nvme0n1 model: N/A size: 240.1GB
           ID-2: /dev/sda model: WDC_WD80EFZX size: 8001.6GB
Partition: ID-1: / size: 58G used: 14G (25%) fs: ext4 dev: /dev/nvme0n1p1
           ID-2: /home size: 147G used: 94G (68%) fs: ext4 dev: /dev/nvme0n1p3
           ID-3: swap-1 size: 17.06GB used: 0.00GB (0%) fs: swap dev: /dev/nvme0n1p5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 29.8C mobo: 27.8C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 248 Uptime: 8:08 Memory: 1847.3/15925.5MB Client: Shell (bash) inxi: 2.2.35 

Lakef
Level 2
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Posts: 94
Joined: Sat Feb 25, 2017 4:12 pm

Re: Thunderbird email client freeze/slow/hang

Post by Lakef » Wed Feb 20, 2019 10:08 am

Nobody has any idea about the cause? If I at least knew if the problem is in the application Thunderbird, the desktop Cinnamon or the operative system Linux Mint; I could change the faulty element to something that works.

Thunderbird constantly uses a lot of CPU power. Thunderbird uses around 8% (6-11%) of total CPU power. I have eight CPU kernels and around every 10 seconds one kernel goes up to 80-100%. The kernel that Thunderbird uses changes constantly. Something strange is going on with Thunderbird.

Lakef
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Posts: 94
Joined: Sat Feb 25, 2017 4:12 pm

Re: Thunderbird email client freeze/slow/hang

Post by Lakef » Tue Mar 05, 2019 10:24 am

I think the problem is gone now. I guess some update made the problem disappear. The system is now as follows:

System: Host: HPD17 Kernel: 4.15.0-24-generic x86_64 (64 bit)
Desktop: Cinnamon 3.6.6
Distro: Linux Mint 18.3 Sylvia

Thunderbird: version 60.5.1

deepakdeshp
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Re: Thunderbird email client freeze/slow/hang

Post by deepakdeshp » Tue Mar 05, 2019 1:43 pm

Good to know it's solved.
If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
I am using Mint 19.1 Cinnamon 64 bit with AMD A8/7410 processor . Memory 8GB

Lakef
Level 2
Level 2
Posts: 94
Joined: Sat Feb 25, 2017 4:12 pm

Re: Thunderbird email client freeze/slow/hang

Post by Lakef » Tue Mar 05, 2019 2:24 pm

Yes, it is a big relief to have the freezing gone. But I guess there still is some issue with Thunderbird, because it utilizes constantly around 6% of total CPU power (50% of one CPU-kernel). Gosh, I wonder what Thunderbird is working on constantly. Hopefully something very interesting worth wasting CPU power 24 hours daily.

Lakef
Level 2
Level 2
Posts: 94
Joined: Sat Feb 25, 2017 4:12 pm

Re: Thunderbird email client freeze/slow/hang

Post by Lakef » Thu Mar 28, 2019 8:22 pm

Thunderbird has been very annoying because when I write messages, the letters I write do not turn up directly, as for a overloaded system. Also, when erase letters, it takes a while before they disappear. This behaviour is very stressful when I need to write a message quickly.

I have 8 CPU kernels. About every 10 second one CPU kernel goes up to 100%. Thunderbird consumes around 8-10 % total CPU power, although I do not use it actively.

Now, there is an update that I will install. I pray things will improve.

From: thunderbird (1:60.5.1+build2-0ubuntu0.16.04.1) xenial
To: thunderbird (1:60.6.1+build2-0ubuntu0.16.04.1) xenial;

Lakef
Level 2
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Posts: 94
Joined: Sat Feb 25, 2017 4:12 pm

Re: Thunderbird email client freeze/slow/hang

Post by Lakef » Thu Mar 28, 2019 8:28 pm

I performed the update. One CPU still went to 100% around every 10 seconds. I then closed Thunderbird and reopened it. Then the problem was gone according to the "System Monitor". All CPU are now at a load between 7-20%. I hope it will stay this way.

(Unfortunately, the update manager does not start automatically at computer start up. If I forget to start it manually, I do not get informed about new updates)

deepakdeshp
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Posts: 4584
Joined: Sun Aug 09, 2015 10:00 am

Re: Thunderbird email client freeze/slow/hang

Post by deepakdeshp » Fri Mar 29, 2019 2:24 am

Fo e new updates there is an icon in the right bottom side of the screen. If you hover your mouse pointer over it , it indicates that there are updates available. Another indication os the icon will have i inside it when there are updates.
If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
I am using Mint 19.1 Cinnamon 64 bit with AMD A8/7410 processor . Memory 8GB

Lakef
Level 2
Level 2
Posts: 94
Joined: Sat Feb 25, 2017 4:12 pm

Re: Thunderbird email client freeze/slow/hang

Post by Lakef » Fri Mar 29, 2019 4:09 am

About the update manager: For some reason the icon never appears automatically at startup as it should. I have found no setting for it to appear. It has been like this since I installed Linux Mint.

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