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[Solved] Firefox not playing Amazon Prime video

Posted: Sun Jul 14, 2019 11:12 am
by Terryphi
Suddenly today Amazon Prime videos are not playing for me in Firefox 67.0.4 and show this error:

Code: Select all

Video Unavailable
We're experiencing a problem playing this video. For assistance, please go to www.amazon.co.uk/videohelp.
The same problem occurs with Vivaldi browser so I suspect the problem is at Amazon's end. Reading various forums I have seen suggestions that this may be Widevine related.

Re: Firefox not playing Amazon Prime video

Posted: Sun Jul 14, 2019 11:27 am
by Terryphi
Well. that was quick. Problem solved now so Amazon must have done something.

Re: [Solved] Firefox not playing Amazon Prime video

Posted: Mon Jul 15, 2019 6:25 am
by bjmh46
I've noticed a similar problem for the last couple of days. Video links do nothing when clicked on. Self resolves in a few minutes.

Bob

Re: Firefox not playing Amazon Prime video

Posted: Sun Sep 01, 2019 5:33 pm
by Upton
Terryphi wrote:
Sun Jul 14, 2019 11:27 am
Well. that was quick. Problem solved now so Amazon must have done something.

I have the same problem and it will soon stop working altogether. When you click on a movie to watch up will pop a note that says "UNAVAILABLE".
I run Firefox and from what I can figure out they don't like LINUX anything at Amazon. The problem seems to come because of "Digital Rights Management (DRM) ContentPlay DRM-controlled contentLearn more" this is copied from the menu in Firefox under preferences. It can't be updated by the user that I can figure out.

If you can figure it out please let me know.