Sound on Dell XPS gone again SOLVED
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- stevengarland
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- Joined: Tue Mar 05, 2019 4:04 pm
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Sound on Dell XPS gone again SOLVED
Dell XPS 9700 Mint 20.10 exclusive
Back in January, after a long post, Mr EEn and company got my sound going by switching to kernel 5.6 with soundwire built in. Yesteday my sound still worked, today it does not. Headphones only. The only update that I did was to Chromimum.
I need help again.
Thanks
Back in January, after a long post, Mr EEn and company got my sound going by switching to kernel 5.6 with soundwire built in. Yesteday my sound still worked, today it does not. Headphones only. The only update that I did was to Chromimum.
I need help again.
Thanks
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 2 times in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Keep It Simple Sweetheart
- stevengarland
- Level 5
- Posts: 831
- Joined: Tue Mar 05, 2019 4:04 pm
- Location: Michigan
- stevengarland
- Level 5
- Posts: 831
- Joined: Tue Mar 05, 2019 4:04 pm
- Location: Michigan
DEll XPS sound gone again
Dell XPS 9700 Mint 20.10 exclusive
Back in January, after a long post, Mr EEn and company got my sound going by switching to kernel 5.6 with soundwire built in. Yesteday my sound still worked, today it does not. Headphones only. The only update that I did was to Chromimum.
I need help again.
Thanks
Back in January, after a long post, Mr EEn and company got my sound going by switching to kernel 5.6 with soundwire built in. Yesteday my sound still worked, today it does not. Headphones only. The only update that I did was to Chromimum.
I need help again.
Thanks
Keep It Simple Sweetheart
Re: DEll XPS sound gone again
I change mine by using speaker icon in panel. Try right click or left then select device.stevengarland wrote: ⤴Sat May 08, 2021 9:04 am Dell XPS 9700 Mint 20.10 exclusive
Back in January, after a long post, Mr EEn and company got my sound going by switching to kernel 5.6 with soundwire built in. Yesteday my sound still worked, today it does not. Headphones only. The only update that I did was to Chromimum.
I need help again.
Thanks
EDIT: It is right click, then select output device.
> If your query has been resolved, edit your original post and add <SOLVED> to the beginning of the subject line. This may help others find solutions. <
Dell Latitude 7490 Mint 21.3 Ker 5.15.0-102 Cinn 6.0.4
Dell Latitude 7490 Mint 21.3 Ker 5.15.0-102 Cinn 6.0.4
- stevengarland
- Level 5
- Posts: 831
- Joined: Tue Mar 05, 2019 4:04 pm
- Location: Michigan
Re: Sound on Dell XPS gone again
Since I am not hearing from the audio gurus I used TimeShift to go back to when the sound worked. I did it and indeed the sound worked. Whne the updates came on I deselected Chromium (because that update is what I recall doing before the sound quit) ran the updates and restarted. NO SOUND.
I did the TimeShift again and got sound again. I then ran the updates deselecting kernel 5.6 because that is the source of SoundWire which was my original solution to the no sound problem. To my surprise, when I rebooted, no sound again. So now I am back to what I have on Timeshift with sound.
Some recent update has obviously cut my sound. I don't know which one??????
I did the TimeShift again and got sound again. I then ran the updates deselecting kernel 5.6 because that is the source of SoundWire which was my original solution to the no sound problem. To my surprise, when I rebooted, no sound again. So now I am back to what I have on Timeshift with sound.
Some recent update has obviously cut my sound. I don't know which one??????
Keep It Simple Sweetheart
Re: Sound on Dell XPS gone again
Based on what you posted, it appears it was not the kernel update nor was it the Chromium update. What other updates are showing in Update Manager? The only way to know for sure is to test them one at a time.stevengarland wrote: ⤴Sat May 08, 2021 11:47 amSome recent update has obviously cut my sound. I don't know which one??????
Everyone does updates at different times, so it is hard for us to know which one it might have been. I do recall seeing a firmware update this past week. If you click on the package in the upper portion of Update Manager, there are tabs available in the lower portion of Update Manager. One of them is "changes" (or something like that--I do not have any updates right now to check the specific language). You can see what was modified before you install the update. That might give you an idea of which update caused the issue.
A woman typing on a laptop with LM20.3 Cinnamon.
- stevengarland
- Level 5
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- Joined: Tue Mar 05, 2019 4:04 pm
- Location: Michigan
Re: Sound on Dell XPS gone again
Thanks SMG
Now that I have reverted back using TimeShift there are many updates that come up. Having eliminated Chromium and kernet 5.6 (see earler post) I picked some that I thought were less likly to have caused the sound issue and allowed them to update. Tested sound and it was ok. Some of the allowed updates were clamav, firefox, nvidia, thunderbird, kernel 5.4, kernel 5.6, chromium, and libreoffice.
Now I still see a lot of updates with no date on them. Among them mybest guess is 3 updates for alsa (which has to do with audio); alsa-lib, alsa-ucm-conf, and alsa-utils.
Any ideas????
To try all the updates individually would take much too long. I would rather move to Ubuntu 21.04 with the 5.11 kernel, or (UGH) to windows 10.
Now that I have reverted back using TimeShift there are many updates that come up. Having eliminated Chromium and kernet 5.6 (see earler post) I picked some that I thought were less likly to have caused the sound issue and allowed them to update. Tested sound and it was ok. Some of the allowed updates were clamav, firefox, nvidia, thunderbird, kernel 5.4, kernel 5.6, chromium, and libreoffice.
Now I still see a lot of updates with no date on them. Among them mybest guess is 3 updates for alsa (which has to do with audio); alsa-lib, alsa-ucm-conf, and alsa-utils.
Any ideas????
To try all the updates individually would take much too long. I would rather move to Ubuntu 21.04 with the 5.11 kernel, or (UGH) to windows 10.
Keep It Simple Sweetheart
Re: Sound on Dell XPS gone again
I would consider those to be suspect. I also see I have had some updates of libasound2, libasound2-data. libatopology2 which may be part of the same set of changes.stevengarland wrote: ⤴Sat May 08, 2021 3:19 pmNow I still see a lot of updates with no date on them. Among them mybest guess is 3 updates for alsa (which has to do with audio); alsa-lib, alsa-ucm-conf, and alsa-utils.
Any ideas????
The below changelog is what I found on this page. I do not normally do detailed audio issues, so I do not know how that might affect your situation.
Code: Select all
alsa-lib (1.2.2-2.1ubuntu2.4) focal; urgency=medium
* d/p/0001-conf-USB-add-Cmedia-Audio-to-USB-Audio.pcm.iec958_de.patch:
conf: USB - add "Cmedia Audio" to USB-Audio.pcm.iec958_device
(LP: #1921452)
You can try them in chunks. You already know quite a few work, so I would take a Timeshift snapshot while it is working with those updates already done.stevengarland wrote: ⤴Sat May 08, 2021 3:19 pmTo try all the updates individually would take much too long.
A woman typing on a laptop with LM20.3 Cinnamon.
- stevengarland
- Level 5
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- Joined: Tue Mar 05, 2019 4:04 pm
- Location: Michigan
Re: Sound on Dell XPS gone again
I may also be able to use Synaptic to roll something back. Thinking about it. I have 43 updates to consider - some look more likely as problems than others.
Keep It Simple Sweetheart
Re: Sound on Dell XPS gone again
I did not look that far back in my updates.stevengarland wrote: ⤴Sun May 09, 2021 8:54 amThinking about it. I have 43 updates to consider - some look more likely as problems than others.
Looking back to mid-April, it seems there were a lot of updates related to Libre Office which I would not expect to be related to sound.
There have been two linux-firmware updates in that time period and the 1.187.11 update does mention soundwire.
Code: Select all
* alsa/sdw: support soundwire audio for TGL-H machines (LP: #1911830)
- SAUCE: sof-firmware: add TGL-H firmware from sof-bin v1.6.1
I also see "[Where problems could occur]
The patches changed soundwire machine driver, it is possible to make the audio on old soundwire machines not work anymore. But we tested the patches on TGL-U and cml soundwire machines, all worked well."
That looks like it could be a match with your problem. I do not recall the specs of your machine and do not know if it is Tiger Lake era. Maybe this means you can upgrade to the 5.10-oem kernel and have your sound working? I do not recall when you tried the 5.10-oem kernel or if you did try it. You can install the latest 5.10-oem kernel with
sudo apt install linux-oem-20.04b
, if you would like to try it with this firmware update to see if sound works with that combination.A woman typing on a laptop with LM20.3 Cinnamon.
Re: Sound on Dell XPS gone again
@stevengarland
Personally, I'd rather take the slow approach and then I can easily make a note never to touch that update again and blacklist it.
Well...what's more important to you? Randomly spending too much random time choosing hand fulls of updates at a time ..HOPING it won't cause the problem and you think you can rule out/find the problemed update faster? Or taking it one update at a time and ..know...you will find the culprit this way guaranteed?To try all the updates individually would take much too long. I would rather move to Ubuntu 21.04 with the 5.11 kernel, or (UGH) to windows 10
Personally, I'd rather take the slow approach and then I can easily make a note never to touch that update again and blacklist it.
Mint 21.2 Cinnamon 5.8.4
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asrock x570 taichi ...bios p5.00
ryzen 5900x
128GB Kingston Fury @ 3600mhz
Corsair mp600 pro xt NVME ssd 4TB
three 4TB ssds
dual 1TB ssds
Two 16TB Toshiba hdd's
24GB amd 7900xtx vid card
Viewsonic Elite UHD 32" 144hz monitor
Re: Sound on Dell XPS gone again
Sometimes, a command "alsactl restore" may help to resolve an audio issue.
- stevengarland
- Level 5
- Posts: 831
- Joined: Tue Mar 05, 2019 4:04 pm
- Location: Michigan
Re: Sound on Dell XPS gone again
I went about it slowly and the problem was indeed with the ALSA entries as noted previously. I set them not to update in the future.
I have seen a number of complaints using google search about audio issues with both kernels 5.10 and 5.11. I certainly would not install them in Mint 20.10 as that would be really pushing the issue.
On a different laptop I have Ubuntu 21.04 with kernel 5.11. It is a Dell but not the XPS which seems to have problems. The audio in Ubuntu is fine. As I prefer Mint I think that I will just stick with it for now on my main laptop.
I have seen a number of complaints using google search about audio issues with both kernels 5.10 and 5.11. I certainly would not install them in Mint 20.10 as that would be really pushing the issue.
On a different laptop I have Ubuntu 21.04 with kernel 5.11. It is a Dell but not the XPS which seems to have problems. The audio in Ubuntu is fine. As I prefer Mint I think that I will just stick with it for now on my main laptop.
Keep It Simple Sweetheart