Cinnamon completely freezes when playing videos in browser [SOLVED]

[davit]

Hello everyone,

My laptop freezes periodically when I have some video turned on in the browser (whether it's youtube, or some other website. Haven't tested it much on desktop players like mplayer/vlc.). The only remedy is to turn off the laptop by pressing the shutdown button for a while.

After researching similar issues, I came across with a solution which suggested to remove tumbler package. It wasn't installed on the system, but when I opened the crush report, it showed an error related to xplayer-thumbnailer. I removed that package and for a while the Mint wasn't freezing at all. But it started again since then and there's nothing in the crush report.

System info: Linux Mint 20.1 Cinnamon
Cinnamon version: 4.8.6
Kernel: 5.4.0-72-generic

As for the drivers, I am using nouveau opensource driver, because it works really smoothly, laptop is silent and system is blazing fast. If I switch to the (recommended) nvidia-driver-460, it makes the system clunky, the cooler is going crazy and laptop is heating up rather badly.

Code: Select all

sudo inxi -Fxxxrz

Code: Select all

System:    Kernel: 5.4.0-72-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 4.8.6 wm: muffin 4.8.1 
           dm: LightDM 1.30.0 Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: HP product: HP ENVY Laptop 13-aq1xxx v: Type1ProductConfigId serial: <filter> Chassis: 
           type: 10 serial: <filter> 
           Mobo: HP model: 86AE v: 83.13 serial: <filter> UEFI: Insyde v: F.03 date: 09/20/2019 
Battery:   ID-1: BAT0 charge: 51.4 Wh condition: 51.4/51.4 Wh (100%) volts: 17.6/15.4 model: 333-1C-52-A KC04053XL 
           type: Li-ion serial: <filter> status: Charging 
           Device-1: hidpp_battery_0 model: Logitech Wireless Mouse M275/M280 serial: <filter> charge: 55% (should be ignored) 
           rechargeable: yes status: Discharging 
CPU:       Topology: Quad Core model: Intel Core i7-10510U bits: 64 type: MT MCP arch: Kaby Lake rev: C L2 cache: 8192 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 36799 
           Speed: 900 MHz min/max: 400/4900 MHz Core speeds (MHz): 1: 900 2: 900 3: 900 4: 900 5: 900 6: 900 7: 900 8: 900 
Graphics:  Device-1: Intel UHD Graphics vendor: Hewlett-Packard driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:9b41 
           Device-2: NVIDIA GP108BM [GeForce MX250] vendor: Hewlett-Packard driver: nouveau v: kernel bus ID: 06:00.0 
           chip ID: 10de:1d52 
           Display: server: X.Org 1.20.9 driver: modesetting unloaded: fbdev,vesa resolution: 1920x1080~60Hz, 1920x1080~60Hz 
           OpenGL: renderer: Mesa Intel UHD Graphics (CML GT2) v: 4.6 Mesa 20.2.6 direct render: Yes 
Audio:     Device-1: Intel vendor: Hewlett-Packard driver: sof-audio-pci bus ID: 00:1f.3 chip ID: 8086:02c8 
           Device-2: Razer USA Razer Seiren Mini type: USB driver: hid-generic,snd-usb-audio,usbhid bus ID: 1-2:3 
           chip ID: 1532:0531 serial: <filter> 
           Sound Server: ALSA v: k5.4.0-72-generic 
Network:   Device-1: Intel Wireless-AC 9462 driver: iwlwifi v: kernel port: 8000 bus ID: 00:14.3 chip ID: 8086:02f0 
           IF: wlo1 state: up mac: <filter> 
           IF-ID-1: br-d1a36d63fd51 state: down mac: <filter> 
           IF-ID-2: br-d8780c61cc79 state: down mac: <filter> 
           IF-ID-3: br-fc21e77e8211 state: down mac: <filter> 
           IF-ID-4: docker0 state: down mac: <filter> 
Drives:    Local Storage: total: 476.94 GiB used: 152.59 GiB (32.0%) 
           ID-1: /dev/nvme0n1 vendor: Intel model: HBRPEKNX0202AH size: 476.94 GiB speed: 15.8 Gb/s lanes: 2 serial: <filter> 
           rev: HPS1 scheme: GPT 
           ID-2: /dev/nvme1n1 vendor: Intel model: HBRPEKNX0202AHO size: 27.25 GiB speed: 15.8 Gb/s lanes: 2 serial: <filter> 
           rev: HPS2 
RAID:      Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci v: 3.0 port: 8060 bus ID: 00:17.0 
           chip ID: 8086.282a rev: N/A 
Partition: ID-1: / size: 467.96 GiB used: 152.58 GiB (32.6%) fs: ext4 dev: /dev/nvme0n1p2 
Sensors:   System Temperatures: cpu: 44.0 C mobo: N/A gpu: nouveau temp: 43 C 
           Fan Speeds (RPM): N/A 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/anydesk-stable.list 
           1: deb http://deb.anydesk.com/ all main
           Active apt repos in: /etc/apt/sources.list.d/apandada1-brightness-controller-focal.list 
           1: deb http://ppa.launchpad.net/apandada1/brightness-controller/ubuntu focal main
           Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
           1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http://packages.linuxmint.com ulyssa main upstream import backport
           2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http://archive.canonical.com/ubuntu/ focal partner
           Active apt repos in: /etc/apt/sources.list.d/ondrej-php-focal.list 
           1: deb http://ppa.launchpad.net/ondrej/php/ubuntu focal main
           Active apt repos in: /etc/apt/sources.list.d/signal-xenial.list 
           1: deb [arch=amd64 signed-by=/usr/share/keyrings/signal-desktop-keyring.gpg] https://updates.signal.org/desktop/apt xenial main
           Active apt repos in: /etc/apt/sources.list.d/spotify.list 
           1: deb http://repository.spotify.com stable non-free
           Active apt repos in: /etc/apt/sources.list.d/teams.list 
           1: deb [arch=amd64] https://packages.microsoft.com/repos/ms-teams stable main
Info:      Processes: 381 Uptime: 11m Memory: 15.34 GiB used: 4.71 GiB (30.7%) Init: systemd v: 245 runlevel: 5 Compilers: 
           gcc: 9.3.0 alt: 9 Shell: zsh (sudo) v: 5.8 running in: guake inxi: 3.0.38 

What else do you guys think I can check to debug the problem?

[SMG]

Welcome to the forum, davit.

With that new of a cpu, I recommend you try the 5.8 kernel which is available in Update Manager. It has been known to help with freeze issues.

Open Update Manager. Select View > Linux Kernels and click Continue. Make sure 5.8 is selected on the left panel and then click the top-most option on the right panel. An "Install" button will appear. Install the kernel and then reboot for it to become active.

I would also recommend checking to make sure you have the latest BIOS/UEFI.

[oldgranola]

I agree that updating the kernel to 5.8 might help this. Also, the sound manager 'pulseaudio' has given some folks (me) fits while viewing videos via web browsers. It is not updated as often as it should by the project devs at redhat so there are outstanding bugs. If it is not too frozen, open a terminal and type

Code: Select all

pulseaudio -k 

and hit enter to restart the daemon.

[davit]

Welcome to the forum, davit.

With that new of a cpu, I recommend you try the 5.8 kernel which is available in Update Manager. It has been known to help with freeze issues.

Open Update Manager. Select View > Linux Kernels and click Continue. Make sure 5.8 is selected on the left panel and then click the top-most option on the right panel. An "Install" button will appear. Install the kernel and then reboot for it to become active.

I would also recommend checking to make sure you have the latest BIOS/UEFI.

Thanks you.

I will post a comment after it's fixed and will mention which solution helped. And will mark as [SOLVED] obviously.

[davit]

I agree that updating the kernel to 5.8 might help this. Also, the sound manager 'pulseaudio' has given some folks (me) fits while viewing videos via web browsers. It is not updated as often as it should by the project devs at redhat so there are outstanding bugs. If it is not too frozen, open a terminal and type

Code: Select all

pulseaudio -k 

and hit enter to restart the daemon.

Thanks! I will take this into account as well.

[youngfred]

I have just seen this so gave it a try, everything is so much quicker I was getting freeze ups every day . 5.8 kernel is working well even on this old Lenovo Think centre.

System:
Kernel: 5.8.0-50-generic x86_64 bits: 64 compiler: N/A
Desktop: Cinnamon 4.6.7 wm: muffin 4.6.3 dm: LightDM 1.30.0
Distro: Linux Mint 20 Ulyana base: Ubuntu 20.04 focal
Machine:
Type: Desktop System: LENOVO product: 7630AE8 v: ThinkCentre M58p
serial: <filter> Chassis: type: 3 serial: N/A
Mobo: LENOVO model: LENOVO serial: N/A BIOS: LENOVO v: 5CKT44AUS
date: 02/25/2009
Battery:
Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard
serial: <filter> charge: 55% (should be ignored) rechargeable: yes
status: Discharging
CPU:
Topology: Dual Core model: Intel Core2 Duo E8400 bits: 64 type: MCP
arch: Penryn rev: A L1 cache: 16 KiB L2 cache: 6144 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 ssse3 vmx bogomips: 11970
Speed: 1995 MHz min/max: 2000/3000 MHz Core speeds (MHz): 1: 1995 2: 1995
Graphics:
Device-1: NVIDIA GT218 [GeForce 210] vendor: Gigabyte driver: nvidia
v: 340.108 bus ID: 01:00.0 chip ID: 10de:0a65
Display: server: X.Org 1.20.9 driver: nvidia
unloaded: fbdev,modesetting,nouveau,vesa resolution: 1920x1080~60Hz
OpenGL: renderer: GeForce 210/PCIe/SSE2 v: 3.3.0 NVIDIA 340.108
direct render: Yes
Audio:
Device-1: Intel 82801JD/DO HD Audio vendor: Lenovo driver: snd_hda_intel
v: kernel bus ID: 00:1b.0 chip ID: 8086:3a6e
Device-2: NVIDIA High Definition Audio vendor: Gigabyte
driver: snd_hda_intel v: kernel bus ID: 01:00.1 chip ID: 10de:0be3
Sound Server: ALSA v: k5.8.0-50-generic
Network:
Device-1: Intel 82567LM-3 Gigabit Network vendor: Lenovo driver: e1000e
v: 3.2.6-k port: 1820 bus ID: 00:19.0 chip ID: 8086:10de
IF: enp0s25 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
Local Storage: total: 298.09 GiB used: 26.27 GiB (8.8%)
ID-1: /dev/sda vendor: Western Digital model: WD3200AAJS-60Z0A0
size: 298.09 GiB speed: 3.0 Gb/s serial: <filter> rev: 3E03 scheme: MBR
Partition:
ID-1: / size: 29.74 GiB used: 26.27 GiB (88.3%) fs: ext4 dev: /dev/sda7
Sensors:
System Temperatures: cpu: 52.0 C mobo: N/A gpu: nvidia temp: 63 C
Fan Speeds (RPM): N/A
Repos:
No active apt repos in: /etc/apt/sources.list
Active apt repos in: /etc/apt/sources.list.d/google-chrome.list
1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
1: deb http://packages.linuxmint.com ulyana main upstream import backport #id:linuxmint_main
2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
5: deb http://security.ubuntu.com/ubuntu/ fo

[SMG]

I have just seen this so gave it a try, everything is so much quicker I was getting freeze ups every day . 5.8 kernel is working well even on this old Lenovo Think centre.

Your issue is more likely related to the very small size of your Mint install. Because it is so small, your root partition is quite full which can definitely cause performance issues. It does not appear you have anything else on that drive, so I'm not sure why it is so small. However, that is not the topic for this thread. I suggest you create a new thread should you want to get further advice on your install.

Drives:
Local Storage: total: 298.09 GiB used: 26.27 GiB (8.8%)
ID-1: /dev/sda vendor: Western Digital model: WD3200AAJS-60Z0A0
size: 298.09 GiB speed: 3.0 Gb/s serial: <filter> rev: 3E03 scheme: MBR
Partition:
ID-1: / size: 29.74 GiB used: 26.27 GiB (88.3%) fs: ext4 dev: /dev/sda7

[davit]

I can confirm, upgrading Kernel to 5.8.0 helped the issue. It hasn't frozen once since then, nor has it had even minor glitches.