[SOLVED] Linux-image-5.15.0-46 generic sub process error 1

[Andrer]

After updating to Linux Cinnamon 21 from 20.3. Each time there is an update I get an error message about the 5.15.0-46

HERE is what I see: [ Installed
OR:
ERRORS encountered while processing Linux-image-5.15.0-46-generic package post installation script sub process returned error exit status 1

Can you help? Thank you
Andre

[Andrer]

Errors were encountered while processing:
linux-image-5.15.0-46-generic
E: Sub-process /usr/bin/dpkg returned an error code (1)

[Andrer]

MORE INFO:

I can see that I have 2 boot file -43 and -46 BUT only 5.15.0-43 will boot the computer

should there be only one KERNEL active? is that the problem?

Andre

[SMG]

I can see that I have 2 boot file -43 and -46 BUT only 5.15.0-43 will boot the computer

That is because only -43 is installed properly.

You received errors when installing -46 so it is not installed properly and thus you can not boot with it.

Please open the System Reports app and click the System Information tab on the left. Your computer's information should come up in the right pane. Then click Copy and paste the results into a reply window here so we can see how Linux Mint views your hardware.

[SMG]

Errors were encountered while processing:
linux-image-5.15.0-46-generic
E: Sub-process /usr/bin/dpkg returned an error code (1)

Were there any other messages after this? Often the system will give a suggestion of what to do to fix the problem.

[Andrer]

Code: Select all

System:
  Kernel: 5.15.0-43-generic x86_64 bits: 64 compiler: gcc v: 11.2.0 Desktop: Cinnamon 5.4.10
    tk: GTK 3.24.33 wm: Mutter dm: LightDM Distro: Linux Mint 21 Vanessa base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop Mobo: ASUSTeK model: P8H77-I v: Rev X.0x serial: <superuser required>
    BIOS: American Megatrends v: 1004 date: 06/08/2013
CPU:
  Info: dual core model: Intel Core i3-3220 bits: 64 type: MT MCP arch: Ivy Bridge rev: 9 cache:
    L1: 128 KiB L2: 512 KiB L3: 3 MiB
  Speed (MHz): avg: 3300 min/max: 1600/3300 cores: 1: 3300 2: 3300 3: 3300 4: 3300
    bogomips: 26400
  Flags: avx ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3
Graphics:
  Device-1: Intel Xeon E3-1200 v2/3rd Gen Core processor Graphics vendor: ASUSTeK P8H77-I
    driver: i915 v: kernel ports: active: HDMI-A-1,HDMI-A-2 empty: DP-1,DP-2,VGA-1 bus-ID: 00:02.0
    chip-ID: 8086:0152
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting unloaded: fbdev,vesa
    gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 3600x1080 s-dpi: 96
  Monitor-1: HDMI-1 mapped: HDMI-A-1 pos: right model: Samsung SyncMaster res: 1680x1050 dpi: 90
    diag: 559mm (22")
  Monitor-2: HDMI-2 mapped: HDMI-A-2 pos: primary,left model: Samsung S24C300 res: 1920x1080
    dpi: 94 diag: 598mm (23.5")
  OpenGL: renderer: Mesa Intel HD Graphics 2500 (IVB GT1) v: 4.2 Mesa 22.0.5 compat-v: 3.1
    direct render: Yes
Audio:
  Device-1: Intel 7 Series/C216 Family High Definition Audio vendor: ASUSTeK P8H77-I
    driver: snd_hda_intel v: kernel bus-ID: 00:1b.0 chip-ID: 8086:1e20
  Sound Server-1: ALSA v: k5.15.0-43-generic running: yes
  Sound Server-2: JACK v: 1.9.20 running: no
  Sound Server-3: PulseAudio v: 15.99.1 running: yes
  Sound Server-4: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: ASUSTeK P8 series
    driver: r8169 v: kernel pcie: speed: 2.5 GT/s lanes: 1 port: e000 bus-ID: 04:00.0
    chip-ID: 10ec:8168
  IF: enp4s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
  IF-ID-1: CloudflareWARP state: unknown speed: 10 Mbps duplex: full mac: N/A
Drives:
  Local Storage: total: 4.53 TiB used: 1.51 TiB (33.3%)
  ID-1: /dev/sda vendor: Kingston model: SA400S37480G size: 447.13 GiB speed: 6.0 Gb/s
    serial: <filter>
  ID-2: /dev/sdb vendor: Seagate model: ST500DM002-1BD142 size: 465.76 GiB speed: 3.0 Gb/s
    serial: <filter>
  ID-3: /dev/sdc type: USB vendor: Western Digital model: WD40EZRX-00SPEB0 size: 3.64 TiB
    serial: <filter>
Partition:
  ID-1: / size: 83.62 GiB used: 53.89 GiB (64.5%) fs: ext4 dev: /dev/sda5
Swap:
  ID-1: swap-1 type: file size: 1.73 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
  Hub-1: 1-0:1 info: Full speed or root hub ports: 2 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002
  Hub-2: 1-1:2 info: Intel Integrated Rate Matching Hub ports: 6 rev: 2.0 speed: 480 Mb/s
    chip-ID: 8087:0024
  Device-1: 1-1.2:3 info: eLicenser License Management and Copy Protection
    type: <vendor specific> driver: N/A rev: 1.1 speed: 12 Mb/s chip-ID: 0819:0101
  Hub-3: 2-0:1 info: Full speed or root hub ports: 2 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002
  Hub-4: 2-1:2 info: Intel Integrated Rate Matching Hub ports: 8 rev: 2.0 speed: 480 Mb/s
    chip-ID: 8087:0024
  Device-1: 2-1.5:3 info: Logitech M90/M100 Optical Mouse type: Mouse driver: hid-generic,usbhid
    rev: 2.0 speed: 1.5 Mb/s chip-ID: 046d:c05a
  Device-2: 2-1.6:4 info: Logitech Keyboard K120 type: Keyboard,HID driver: hid-generic,usbhid
    rev: 1.1 speed: 1.5 Mb/s chip-ID: 046d:c31c
  Hub-5: 3-0:1 info: Hi-speed hub with single TT ports: 4 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002
  Hub-6: 4-0:1 info: Super-speed hub ports: 4 rev: 3.0 speed: 5 Gb/s chip-ID: 1d6b:0003
  Device-1: 4-1:2 info: Western Digital My Book (WDBFJK) type: Mass Storage driver: usb-storage
    rev: 3.0 speed: 5 Gb/s chip-ID: 1058:1230
Sensors:
  System Temperatures: cpu: 29.8 C mobo: 27.8 C
  Fan Speeds (RPM): N/A
Repos:
  Packages: 2814 apt: 2800 flatpak: 14
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http: //packages.linuxmint.com vanessa main upstream import backport
    2: deb https: //mirror.it.ubc.ca/ubuntu jammy main restricted universe multiverse
    3: deb https: //mirror.it.ubc.ca/ubuntu jammy-updates main restricted universe multiverse
    4: deb https: //mirror.it.ubc.ca/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 215 Uptime: 54m Memory: 7.46 GiB used: 1.92 GiB (25.8%) Init: systemd v: 249
  runlevel: 5 Compilers: gcc: 11.2.0 alt: 11/9 Client: Unknown python3.10 client inxi: 3.3.13

[Andrer]

Hi and thank you for helping

In the Update Manager I can see that 5.15.0-43 is ACTIVE ( SUPERSEDED )
It also shows that 5.15.0-46 is INSTALLED
There I can only REMOVE it or leave it alone

The problem shows up when the Update Manager says that i need to update
All goes well and at the end I get the ERRORS message

Andre

[SMG]

System:
Kernel: 5.15.0-43-generic x86_64 bits: 64 compiler: gcc v: 11.2.0 Desktop: Cinnamon 5.4.10
tk: GTK 3.24.33 wm: Mutter dm: LightDM Distro: Linux Mint 21 Vanessa base: Ubuntu 22.04 jammy

Your system is showing it is using -43.

Please open a terminal and run the following and paste all the output of the command here.

Code: Select all

sudo dpkg --configure -a

Usually, when getting an error message like you described, the system will give suggestions of what to try. What I listed above is a common suggestion. Let's see if it helps fix whatever is "stuck" in your system.

If the output does not seem to fix the problem, then we will try removing and then re-installing -46 (which you can do in the Update Manager screen which tells you -43 is "Active" and -46 is "Installed").

[Andrer]

user@user-System-Product-Name:~$ sudo dpkg --configure -a
[sudo] password for user:
Setting up linux-image-5.15.0-46-generic (5.15.0-46.49) ...
Processing triggers for linux-image-5.15.0-46-generic (5.15.0-46.49) ...
/etc/kernel/postinst.d/dkms:
* dkms: running auto installation service for kernel 5.15.0-46-generic
...done.
/etc/kernel/postinst.d/initramfs-tools:
update-initramfs: Generating /boot/initrd.img-5.15.0-46-generic
/etc/kernel/postinst.d/zz-update-grub:
Sourcing file `/etc/default/grub'
Sourcing file `/etc/default/grub.d/50_linuxmint.cfg'
Sourcing file `/etc/default/grub.d/init-select.cfg'
Generating grub configuration file ...
Found linux image: /boot/vmlinuz-5.15.0-46-generic
Found initrd image: /boot/initrd.img-5.15.0-46-generic
Found linux image: /boot/vmlinuz-5.15.0-43-generic
Found initrd image: /boot/initrd.img-5.15.0-43-generic
/etc/grub.d/bin/grubcfg_proxy: error while loading shared libraries: libcrypto.so.1.1: cannot open shared object file: No such file or directory
run-parts: /etc/kernel/postinst.d/zz-update-grub exited with return code 127
dpkg: error processing package linux-image-5.15.0-46-generic (--configure):
installed linux-image-5.15.0-46-generic package post-installation script subprocess returned error exit status 1
Errors were encountered while processing:
linux-image-5.15.0-46-generic

[Andrer]

There are 2 ( TWO ) boot image hum...

2 files in boot ( -43 and -46 )

does it matter?

[SMG]

There are 2 ( TWO ) boot image hum...

2 files in boot ( -43 and -46 )

does it matter?

No. You are supposed to have one for each kernel.

I do see additional information of something to try in the output you posted. We have to resolve the errors in the order they are posted. This is the first error.

Code: Select all

/etc/grub.d/bin/grubcfg_proxy: error while loading shared libraries: libcrypto.so.1.1: cannot open shared object file: No such file or directory

A number of people have run into this error after updating. I know there are posts on the forum about resolving it. I will go find the info and get back to you.

[Andrer]

Thank you again for your time

Will be waiting

[SMG]

This is the topic (SOLVED) Linux Mint 21 kern 5.15.0-46.49 update fail - libcrypto.so.1.1 missing.

Have you ever used Grub Customizer? Past use of that app seems to be a common link of those running into this issue.

[Andrer]

No I have never used it!

One more thing. On my older laptop I have installed Linux 21 ( from 20.3 ) and I do not have this problem

BUT in Update Manager It does not list 5.15.0-46
It shows 5.15.0-43 ACTIVE Supported until April 2027

[Andrer]

Would you try this:

apt check
sudo update-grub

[SMG]

The part I have highlighted is not a standard Linux Mint file. Usually, the way it ends up on computers is when someone uses Grub Customizer. I do not know if perhaps there are other programs which use it.

/etc/grub.d/bin/grubcfg_proxy: error while loading shared libraries: libcrypto.so.1.1: cannot open shared object file: No such file or directory

One more thing. On my older laptop I have installed Linux 21 ( from 20.3 ) and I do not have this problem

BUT in Update Manager It does not list 5.15.0-46
It shows 5.15.0-43 ACTIVE Supported until April 2027

The latest 5.15 kernel is 5.15.0-46 so I'm not sure why your older laptop is not yet showing it.

[Andrer]

OR:

Would you simply remove 5.15.0-46 for now?

Andre

[SMG]

OR:

Would you simply remove 5.15.0-46 for now?

You need to fix the missing package per the information in the other topic.

I have never heard of apt check so I'm not sure what that is referencing.

I have used sudo update-grub after making changes to a grub file. It is my understanding that is a step one must do with the Grub Customizer changes in the grubcfg_proxy file.

[Andrer]

I am now updating laptop to -46
will keep you posted if things go well

[Andrer]

I Have updated my old laptop and it went very well

5.15.0-46 is now showing ACTIVE in the Update manager
No GRUB problem there at all

Should i follow your sudo suggestion on desk top and update grub?