Mint can´t resume from turned off screen. [SOLVED]

[tcanaes]

Hello.
I've been trying mint for two months now. And this issue is kind of happening since day one. But not often .
My energy options is to turn off screen when inactive for 30 minutes.
Suspend is set to NEVER.
But, when I leave the room, I normally lock the screen.

Sometimes, when the screen turned off, it can't resume. It stays off. My mouse and keyboard (both wireless logitech) becomes unresponsive.
My keyboard has indicators for numlock and capslock, and both stop working. But PC is ON. Led power indicator is on, the fans are on...
But I'm forced to do a hard reset.

My PC is a Ryzen 3400G with a RX 6600.
I use 3 fullhd monitors.
Mint 21.1

[SMG]

Hello.
I've been trying mint for two months now. And this issue is kind of happening since day one. But not often .
My energy options is to turn off screen when inactive for 30 minutes.
Suspend is set to NEVER.
But, when I leave the room, I normally lock the screen.

Welcome to the forum, tcanaes.

What options do you have set for the Screensaver app?

Please give us information about your install by entering this command in a terminal:

Code: Select all

inxi -Fxxxrz

Click </> from the mini toolbar above the textbox where you type your reply and then place your cursor between the code tags and paste the results of the command between the code tags [code]Results[/code]. This will let us know how Mint sees your hardware.

[tcanaes]

Hi!
Here is the result of the command :

Code: Select all

System:
  Kernel: 5.15.0-58-generic x86_64 bits: 64 compiler: gcc v: 11.3.0
    Desktop: Cinnamon 5.6.7 tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0
    Distro: Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop System: Gigabyte product: AB350M-DS3H V2 v: N/A
    serial: <superuser required>
  Mobo: Gigabyte model: AB350M-DS3H V2-CF serial: <superuser required>
    UEFI: American Megatrends LLC. v: F52g date: 07/27/2022
Battery:
  Device-1: hidpp_battery_0 model: Logitech MK700 serial: <filter>
    charge: 10% (should be ignored) rechargeable: yes status: Discharging
  Device-2: hidpp_battery_1
    model: Logitech M720 Triathlon Multi-Device Mouse serial: <filter>
    charge: 55% (should be ignored) rechargeable: yes status: Discharging
CPU:
  Info: quad core model: AMD Ryzen 5 3400G with Radeon Vega Graphics bits: 64
    type: MT MCP smt: enabled arch: Zen/Zen+ note: check rev: 1 cache:
    L1: 384 KiB L2: 2 MiB L3: 4 MiB
  Speed (MHz): avg: 1380 high: 1682 min/max: 1400/3700 boost: enabled
    cores: 1: 1682 2: 1383 3: 1354 4: 1384 5: 1547 6: 1240 7: 1227 8: 1228
    bogomips: 59088
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Graphics:
  Device-1: AMD Navi 23 [Radeon RX 6600/6600 XT/6600M] vendor: Sapphire
    driver: amdgpu v: kernel pcie: speed: 16 GT/s lanes: 16 ports:
    active: DP-1,DP-2,DP-3 empty: HDMI-A-1 bus-ID: 03:00.0 chip-ID: 1002:73ff
    class-ID: 0300
  Device-2: Logitech Webcam C270 type: USB driver: snd-usb-audio,uvcvideo
    bus-ID: 1-5:3 chip-ID: 046d:0825 class-ID: 0102 serial: <filter>
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: amdgpu,ati
    unloaded: fbdev,modesetting,radeon,vesa gpu: amdgpu display-ID: :0
    screens: 1
  Screen-1: 0 s-res: 6080x1080 s-dpi: 96 s-size: 1609x286mm (63.3x11.3")
    s-diag: 1634mm (64.3")
  Monitor-1: DisplayPort-0 mapped: DP-1 pos: primary,left model: HP V22b
    serial: <filter> res: 1600x900 hz: 60 dpi: 85 size: 476x268mm (18.7x10.6")
    diag: 546mm (21.5") modes: max: 1920x1080 min: 720x400
  Monitor-2: DisplayPort-1 mapped: DP-2 pos: center
    model: LG (GoldStar) ULTRAWIDE serial: <filter> res: 2560x1080 dpi: 81
    size: 798x334mm (31.4x13.1") diag: 869mm (34.2") modes: max: 2560x1080
    min: 640x480
  Monitor-3: DisplayPort-2 mapped: DP-3 pos: right model: HP V22b
    serial: <filter> res: 1920x1080 hz: 60 dpi: 102
    size: 476x268mm (18.7x10.6") diag: 546mm (21.5") modes: max: 1920x1080
    min: 720x400
  OpenGL:
    renderer: AMD Radeon RX 6600 (navi23 LLVM 15.0.6 DRM 3.42 5.15.0-58-generic)
    v: 4.6 Mesa 22.2.5 direct render: Yes
Audio:
  Device-1: AMD Navi 21 HDMI Audio [Radeon RX 6800/6800 XT / 6900 XT]
    driver: snd_hda_intel v: kernel pcie: speed: 16 GT/s lanes: 16
    bus-ID: 03:00.1 chip-ID: 1002:ab28 class-ID: 0403
  Device-2: AMD Family 17h HD Audio vendor: Gigabyte driver: snd_hda_intel
    v: kernel pcie: speed: 8 GT/s lanes: 16 bus-ID: 0a:00.6 chip-ID: 1022:15e3
    class-ID: 0403
  Device-3: Logitech Webcam C270 type: USB driver: snd-usb-audio,uvcvideo
    bus-ID: 1-5:3 chip-ID: 046d:0825 class-ID: 0102 serial: <filter>
  Sound Server-1: ALSA v: k5.15.0-58-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Gigabyte driver: r8169 v: kernel pcie: speed: 2.5 GT/s lanes: 1
    port: e000 bus-ID: 07:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: enp7s0 state: up speed: 100 Mbps duplex: full mac: <filter>
  IF-ID-1: virbr0 state: up speed: 10 Mbps duplex: unknown mac: <filter>
  IF-ID-2: vnet0 state: unknown speed: 10 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 3.17 TiB used: 866.29 GiB (26.7%)
  ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO 1TB
    size: 931.51 GiB speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter>
    rev: 2B2QEXE7 temp: 34.9 C scheme: GPT
  ID-2: /dev/sda vendor: Kingston model: SA400S37480G size: 447.13 GiB
    speed: 6.0 Gb/s type: SSD serial: <filter> rev: 1103 scheme: GPT
  ID-3: /dev/sdb vendor: Crucial model: CT2000MX500SSD1 size: 1.82 TiB
    speed: 6.0 Gb/s type: SSD serial: <filter> rev: 033 scheme: GPT
Partition:
  ID-1: / size: 97.87 GiB used: 19.8 GiB (20.2%) fs: ext4 dev: /dev/nvme0n1p4
  ID-2: /boot size: 1.06 GiB used: 270.4 MiB (24.9%) fs: ext4
    dev: /dev/nvme0n1p2
  ID-3: /boot/efi size: 486 MiB used: 5.2 MiB (1.1%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: partition size: 4 GiB used: 0 KiB (0.0%) priority: -2
    dev: /dev/nvme0n1p3
Sensors:
  System Temperatures: cpu: 16.8 C mobo: 16.8 C gpu: amdgpu temp: 50.0 C
    mem: 52.0 C
  Fan Speeds (RPM): N/A gpu: amdgpu fan: 0
Repos:
  Packages: 2391 apt: 2369 flatpak: 22
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/insync.list
    1: deb http://apt.insync.io/mint vera non-free contrib
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http://packages.linuxmint.com vera main upstream import backport
    2: deb http://archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http://archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http://archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http://security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 348 Uptime: 6h 40m wakeups: 42 Memory: 31.27 GiB
  used: 8.86 GiB (28.3%) Init: systemd v: 249 runlevel: 5 Compilers:
  gcc: 11.3.0 alt: 11 Shell: Bash v: 5.1.16 running-in: gnome-terminal
  inxi: 3.3.13

About screensaver, I didn't change the default.
It's not in english, so the translation should not be exactly:
- Screen saver delay: 15 min
- Lock when entering suspension: yes
- Lock after screen saver start: yes
- Delay before lock: Lock immediately

There is something new: The issue happened when I tried to shut down.
Screens turned off, but PC kept ON.

[SMG]

Graphics:
Device-1: AMD Navi 23 [Radeon RX 6600/6600 XT/6600M] vendor: Sapphire
driver: amdgpu v: kernel pcie: speed: 16 GT/s lanes: 16 ports:
active: DP-1,DP-2,DP-3 empty: HDMI-A-1 bus-ID: 03:00.0 chip-ID: 1002:73ff
class-ID: 0300
Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: amdgpu,ati
unloaded: fbdev,modesetting,radeon,vesa gpu: amdgpu display-ID: :0
screens: 1
Screen-1: 0 s-res: 6080x1080 s-dpi: 96 s-size: 1609x286mm (63.3x11.3")
s-diag: 1634mm (64.3")
OpenGL:
renderer: AMD Radeon RX 6600 (navi23 LLVM 15.0.6 DRM 3.42 5.15.0-58-generic)
v: 4.6 Mesa 22.2.5 direct render: Yes

This is a known amdgpu graphics driver bug with the 6600 XT. (See this post.)

The person in the other topic was able to clear the issue by upgrading to the 6.0-oem kernel. You can install the latest 6.0-oem kernel with

Code: Select all

sudo apt-get install linux-oem-22.04b

and reboot.

Let us know if that helps.

[tcanaes]

nice... ill try and return with a feedback.
tnks!

[tcanaes]

No issues so far.
Guess it solved the problem!
Thank you!