Intel sunrise point-h hd audio not working

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Alexvar
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Intel sunrise point-h hd audio not working

Post by Alexvar » Wed Apr 18, 2018 11:51 am

Hi there!

I recently installed Linux Mint 18.3 Cinnamon on my HP Pavilion 15-bc008ns laptop. Everything seems to be working fine except for the audio.
I checked some command outputs (Such as lspci and inxi -A) and the sound card appears to be detected. Here are the outputs:

lspci:

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00:1f.3 Audio device: Intel Corporation Sunrise Point-H HD Audio (rev 31)
inxi -A

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Audio:     Card Intel Sunrise Point-H HD Audio
           driver: snd_hda_intel bus-ID: 00:1f.3
However, when I tested with cat /proc/asound/cards, no sound cards appear to be installed. The same happens with amixer and aplay -l

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--- no soundcards ---

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amixer: Mixer attach default error: No such file or directory

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aplay: device_list:268: no soundcards found...
I tried several solutions from the following thread, among others: viewtopic.php?f=49&t=267030&p=1454945 Still, no luck.
I also tried installing Alsa drivers. However, I don't really know which driver package to choose
Pavucontrol didn't help either. It only detects the Dummy output and the configuration tab shows that no cards are available for configuration.

Any help would be hugely appreciated.

Thanks!

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MrEen
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Re: Intel sunrise point-h hd audio not working

Post by MrEen » Wed Apr 18, 2018 4:17 pm

Hello Alexvar and welcome to the forum!

First thing I'd like you to try is pulseaudio --start in the terminal.

If still no sound, delete everything in ~/.config/pulse/ then reboot and test (or log out/in.)

If it's still no go, show us the result of inxi -Fxz

Good luck!

Alexvar
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Re: Intel sunrise point-h hd audio not working

Post by Alexvar » Thu Apr 19, 2018 10:59 am

Hi!

First of all, thank you very much! I really appreciate your help :)

So, I've tried pulseaudio --start. This is what I get:

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N: [pulseaudio] main.c: User-configured server at {bbada5cfcc9a4a80ac8dc5ce6d9f53aa}unix:/run/user/1000/pulse/native, which appears to be local. Probing deeper.
The output is different when I try inserting the command with sudo permissions:

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W: [pulseaudio] main.c: This program is not intended to be run as root (unless --system is specified).
E: [pulseaudio] core-util.c: Home directory not accessible: Permission denied
N: [pulseaudio] main.c: User-configured server at {bbada5cfcc9a4a80ac8dc5ce6d9f53aa}unix:/run/user/1000/pulse/native, refusing to start/autospawn.
No luck here...

After that, I deleted the directory you mentioned. I made a reboot. No luck either. However, I realised that the directory I had deleted was back after rebooting!
I deleted the directory again, but this time with sudo permissions and emptying the Recycling bin (Is that how you call it in Linux?) afterwards. Again, no luck.

Here's the inxi -Fxz output:

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System:    Host: HP-Pavilion-Notebook Kernel: 4.13.0-38-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: HP (portable) product: HP Pavilion Notebook v: Type1ProductConfigId
           Mobo: HP model: 820D v: 82.30 Bios: Insyde v: F.23 date: 10/13/2016
CPU:       Quad core Intel Core i7-6700HQ (-HT-MCP-) cache: 6144 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 20736
           clock speeds: max: 3500 MHz 1: 800 MHz 2: 800 MHz 3: 800 MHz
           4: 800 MHz 5: 800 MHz 6: 800 MHz 7: 800 MHz 8: 800 MHz
Graphics:  Card-1: Intel Skylake Integrated Graphics bus-ID: 00:02.0
           Card-2: NVIDIA GM107M [GeForce GTX 950M] bus-ID: 01:00.0
           Display Server: X.Org 1.18.4 driver: nvidia
           Resolution: 1920x1080@60.02hz
           GLX Renderer: GeForce GTX 950M/PCIe/SSE2
           GLX Version: 4.5.0 NVIDIA 384.111 Direct Rendering: Yes
Audio:     Card Intel Sunrise Point-H HD Audio
           driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: Advanced Linux Sound Architecture v: k4.13.0-38-generic
Network:   Card-1: Intel Wireless 7265 driver: iwlwifi bus-ID: 08:00.0
           IF: wlo1 state: up mac: <filter>
           Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: 3000 bus-ID: 09:00.0
           IF: eno1 state: down mac: <filter>
Drives:    HDD Total Size: 1000.2GB (4.1% used)
           ID-1: /dev/sda model: HGST_HTS721010A9 size: 1000.2GB
Partition: ID-1: / size: 898G used: 35G (5%) fs: ext4 dev: /dev/sda1
           ID-2: swap-1 size: 4.10GB used: 0.00GB (0%) fs: swap dev: /dev/sda2
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 55.5C mobo: N/A gpu: 0.0:48C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 253 Uptime: 4 min Memory: 1076.4/11898.9MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 
Also, I forgot to mention I have the system fully updated, and I'm currently running kernel 4.10.0-38

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MrEen
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Re: Intel sunrise point-h hd audio not working

Post by MrEen » Thu Apr 19, 2018 4:26 pm

Yeah, the directory recreates itself with defaults that sometimes helps if your system had changed things for the worse.

Here's my next few suggestions:

Lets make sure your user is in the audio group. In the terminal type groups $USER and make sure audio is in the list. If it isn't, add yourself with adduser $USER audio (I'm not certain if that needs sudo or not.) Reboot (or log out and log in) and test.

In the terminal, type sudo alsa force-reload then wait a moment for it to finish. I think you'll need to hit Ctrl-c when it's done to get back to a prompt. Reboot and test.

Still not working? In the terminal type cat /etc/default/speech-dispatcher If it is set to RUN=yes, try changing it by typing gksudo xed /etc/default/speech-dispatcher (replace xed with your preferred text editor.) Just change the yes to no, save, exit, reboot and test.

Lastly, if still no sound, type gksudo xed /etc/modprobe.d/alsa-base.conf scroll to the bottom of the file and add options snd-hda-intel model=auto then reboot and test. If that doesn't work, replace =auto with =hp and one more reboot.

Post back the results, and if necessary, we'll look into more options.

Again, good luck!

Alexvar
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Re: Intel sunrise point-h hd audio not working

Post by Alexvar » Fri Apr 20, 2018 6:48 am

Hi!

groups $USER didn't show audio on the list. I finally hoped that would be the problem, but after adding the command and rebooting, no sound.

sudo alsa force-reload didn't take long at all (just two seconds). No sound after rebooting. Here's the ouput of the command:

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Unloading ALSA sound driver modules: snd-hda-intel snd-hda-codec snd-hda-core snd-hwdep snd-pcm snd-seq-midi snd-seq-midi-event snd-rawmidi snd-seq snd-seq-device snd-timer.
Loading ALSA sound driver modules: snd-hda-intel snd-hda-codec snd-hda-core snd-hwdep snd-pcm snd-seq-midi snd-seq-midi-event snd-rawmidi snd-seq snd-seq-device snd-timer.
alexvar@HP-Pavilion-Notebook ~ $
Notice how I didn't have to press Ctrl+C to return to the prompt...

cat /etc/default/speech-dispatcher showed RUN=no, so I didn't change that.

Finally, I edited the conf file for Alsa, and I tried adding the line with both ...=auto and ....=hp, but no luck in both cases.
Oddly enough, I got this command output after closing the text editor:

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** (xed:6820): WARNING **: Set document metadata failed: Setting attribute metadata::xed-spell-language not supported

** (xed:6820): WARNING **: Set document metadata failed: Setting attribute metadata::xed-encoding not supported

** (xed:6820): WARNING **: Set document metadata failed: Setting attribute metadata::xed-position not supported
Is there, by any chance, a possibility that I accidentally fried the sound card when installing Linux Mint? Maybe changing something the BIOS altered my laptop so that audio wouldn't work? I had to disable SecureBoot, but I doubt that would have disabled the audio...

Anyway, thanks for your support!

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MrEen
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Re: Intel sunrise point-h hd audio not working

Post by MrEen » Fri Apr 20, 2018 7:58 am

Okay. You can ignore those warnings (they'll pop up every time you gksudo xed when you close the editor.)

Just to be safe, remove that last line of alsa-base.conf you added as it didn't help (don't want it potentially blocking a fix later.)

Some more items to check:

Does grep audio /etc/group return with pulse included in the output?

Does find $HOME ! -user $USER return anything at all?

I'll check back in after work.

Alexvar
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Re: Intel sunrise point-h hd audio not working

Post by Alexvar » Fri Apr 20, 2018 7:35 pm

Hi!

grep audio /etc/group does return an output with pulse. Here it is:

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audio:x:29:pulse,alexvar
find $HOME ! -user $USER returns a list of files:

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/home/alexvar/.rpmdb
/home/alexvar/.rpmdb/Dirnames
/home/alexvar/.rpmdb/Providename
/home/alexvar/.rpmdb/__db.001
/home/alexvar/.rpmdb/Group
/home/alexvar/.rpmdb/Name
/home/alexvar/.rpmdb/Triggername
/home/alexvar/.rpmdb/Installtid
/home/alexvar/.rpmdb/Conflictname
/home/alexvar/.rpmdb/Packages
/home/alexvar/.rpmdb/__db.003
/home/alexvar/.rpmdb/.dbenv.lock
/home/alexvar/.rpmdb/Obsoletename
/home/alexvar/.rpmdb/__db.002
/home/alexvar/.rpmdb/Sigmd5
/home/alexvar/.rpmdb/Basenames
/home/alexvar/.rpmdb/Sha1header
/home/alexvar/.rpmdb/Requirename
/home/alexvar/.cache/dconf
/home/alexvar/.cache/dconf/user
Note: I ran this command w/ sudo permissions (otherwise it would stop at .../dconf and deny access)

And that's it!

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MrEen
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Re: Intel sunrise point-h hd audio not working

Post by MrEen » Fri Apr 20, 2018 9:02 pm

Okay. Lets try a different tack.

I know you've done some of these, but lets redo it with a new one as well:

sudo apt-get remove --purge alsa-base
sudo apt-get remove --purge pulseaudio
sudo apt-get install alsa-base
sudo apt-get install pulseaudio
sudo alsa force-reload


Reboot and see if the card is detected with cat /proc/asound/cards

Alexvar
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Re: Intel sunrise point-h hd audio not working

Post by Alexvar » Sat Apr 21, 2018 6:16 am

Hi!

Well, I tried the commands, but no luck.

However, I've just done an important discovery!
I was turning on my laptop and I realised that upon bootup, a pair of command outputs appeared at the upper left corner for a fraction of a second (Like when you get to see the AUTOEXEC.BAT outputs when booting Windows 9x)
I managed to take a picture of the commands before they disappeared, and this is what they say:

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[   20.816837] hdaudio hdaudioC0D0: cannot read sub nodes for FG 0x10
[   20.816858] snd_hda_intel 0000:00:1f.3: no codecs initialized 
This might be the problems we've been looking for!

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MrEen
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Re: Intel sunrise point-h hd audio not working

Post by MrEen » Sat Apr 21, 2018 10:55 am

I think so, good work!

I think you need to follow the instructions here: https://wiki.ubuntu.com/Audio/UpgradingAlsa/DKMS

I see there are 2 xenial sections in the link that page will send you to. My guess is use the second one, which links to https://code.launchpad.net/~ubuntu-audi ... .1_all.deb for you

If I'm wrong, the first page tells you how to uninstall so you can try the other.

Alexvar
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Re: Intel sunrise point-h hd audio not working

Post by Alexvar » Sat Apr 21, 2018 3:01 pm

Hi!

Well, I tried both packages, but none of them worked. However, something odd happened when I was installing the packages:
When showing the terminal outputs, this is what it showed:

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(...)
Loading new oem-audio-hda-daily-0.201804210316~ubuntu16.04.1 DKMS files...
First Installation: checking all kernels...
Building only for 4.13.0-38-generic
Building for architecture amd64
Building initial module for 4.13.0-38-generic
Error!  The dkms.conf for this module includes a BUILD_EXCLUSIVE directive which
does not match this kernel/arch.  This indicates that it should not be built.
Done.
However, I'm running the 64-bit version of Linux mint and I'm running kernel 4.13.0-38! So I don't know why it isn't detecting properly my kernel...

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MrEen
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Re: Intel sunrise point-h hd audio not working

Post by MrEen » Sat Apr 21, 2018 3:22 pm

Damn! I think we're really close to solving this, but this part is over my head. We'll have to wait for someone else to help with this part, I'm afraid.

It might help to make a new thread with Upgrading Alsa/DKMS Error in the title so someone that knows this stuff might see it.

Hopefully, this'll be the final hurdle.

Alexvar
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Re: Intel sunrise point-h hd audio not working

Post by Alexvar » Sat Apr 21, 2018 5:13 pm

Alright! I've posted a new thread so that someone else can help us ;)

Should I put this thread as [SOLVED] now?

Anyway, thank you very much for your support! I guess now we'll just have to wait...

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Re: Intel sunrise point-h hd audio not working

Post by MrEen » Sat Apr 21, 2018 5:31 pm

I wouldn't mark this as solved just yet.

I did a lot of searching but I just don't understand that DKMS stuff. However, I did look at the build logs for those files that were downloaded and saw that the 4.4.0-119 kernel appears in them. I wonder if using that kernel would take care of this (I'm not suggesting to try that yet.)

Hopefully, someone answers in either thread with a final solution.

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Re: Intel sunrise point-h hd audio not working

Post by MrEen » Sat Apr 21, 2018 8:44 pm

Hi Alexvar. In further searching I found something you may want to try. If find /lib/modules/`uname -r` | grep snd doesn't return a huge list of items, then sudo apt-get install linux-restricted-modules-`uname -r` linux-generic followed by a reboot might fix the sound without having to update the alsa drivers.

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Re: Intel sunrise point-h hd audio not working

Post by Alexvar » Sun Apr 22, 2018 6:49 am

Hi!

find /lib/modules/`uname -r` | grep snd returns a huge list of .ko files, so I didn't try the other command.
Here's the complete output, just in case it's relevant (probably not, but whatever)

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/lib/modules/4.13.0-38-generic/kernel/sound/hda/ext/snd-hda-ext-core.ko
/lib/modules/4.13.0-38-generic/kernel/sound/hda/snd-hda-core.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/snd-rawmidi.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/snd.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/oss/snd-mixer-oss.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/snd-pcm.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/snd-hrtimer.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/snd-timer.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/snd-compress.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/snd-seq-device.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/snd-hwdep.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/seq/snd-seq-midi-event.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/seq/snd-seq-virmidi.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/seq/snd-seq.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/seq/snd-seq-midi-emul.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/seq/snd-seq-dummy.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/seq/snd-seq-midi.ko
/lib/modules/4.13.0-38-generic/kernel/sound/core/snd-pcm-dmaengine.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-tas571x.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-wm8804.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-wm8731.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-adau-utils.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-sigmadsp-regmap.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-adau1761.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-rt5651.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-nau8540.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-ts3a227e.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-wm8728.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-tlv320aic23-spi.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-nau8824.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-pcm179x-codec.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-tas5720.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-dio2125.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-nau8825.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-rl6231.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-pcm512x-i2c.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-pcm512x.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-rt298.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-rt5645.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-sigmadsp-i2c.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-pcm3168a-i2c.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-ssm2602-i2c.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-es8328-i2c.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-cs35l35.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-bt-sco.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-tlv320aic23-i2c.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-es8328-spi.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-cs35l32.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-cs4265.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-wm8985.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-adau17x1.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-nau8810.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-ak4613.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-rt5640.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-zx-aud96p22.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-max9860.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-max98090.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-sigmadsp.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-tlv320aic3x.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-cs4349.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-ssm2602-spi.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-da7219.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-ac97.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-ssm4567.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-ssm2602.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-max98927.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-pcm1681.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-ak4642.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-cs42l73.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-rt5631.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-msm8916-digital.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-inno-rk3036.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-cs4271.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-wm8523.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-spdif-rx.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-rt5616.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-ak4554.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-cs4270.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-rt5514.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-wm8770.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-tpa6130a2.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-rt5677-spi.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-es8316.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-tfa9879.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-wm8741.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-msm8916-analog.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-sta350.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-hdac-hdmi.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-max98357a.ko
/lib/modules/4.13.0-38-generic/kernel/sound/soc/codecs/snd-soc-adau1761-i2c.ko
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/lib/modules/4.13.0-38-generic/kernel/sound/firewire/motu/snd-firewire-motu.ko
/lib/modules/4.13.0-38-generic/kernel/sound/firewire/digi00x/snd-firewire-digi00x.ko
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/lib/modules/4.13.0-38-generic/kernel/sound/usb/bcd2000/snd-bcd2000.ko
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/lib/modules/4.13.0-38-generic/kernel/sound/drivers/opl3/snd-opl3-synth.ko
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/lib/modules/4.13.0-38-generic/kernel/sound/drivers/mpu401/snd-mpu401.ko
/lib/modules/4.13.0-38-generic/kernel/sound/drivers/mpu401/snd-mpu401-uart.ko
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/lib/modules/4.13.0-38-generic/kernel/sound/drivers/snd-mts64.ko
/lib/modules/4.13.0-38-generic/kernel/sound/drivers/snd-aloop.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pcmcia/pdaudiocf/snd-pdaudiocf.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pcmcia/vx/snd-vxpocket.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-als4000.ko
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/lib/modules/4.13.0-38-generic/kernel/sound/pci/hda/snd-hda-codec-realtek.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/hda/snd-hda-intel.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/hda/snd-hda-codec-cirrus.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/hda/snd-hda-codec-ca0110.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/hda/snd-hda-codec-ca0132.ko
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/lib/modules/4.13.0-38-generic/kernel/sound/pci/hda/snd-hda-codec-si3054.ko
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/lib/modules/4.13.0-38-generic/kernel/sound/pci/hda/snd-hda-codec-hdmi.ko
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/lib/modules/4.13.0-38-generic/kernel/sound/pci/oxygen/snd-virtuoso.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/oxygen/snd-oxygen-lib.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/asihpi/snd-asihpi.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-intel8x0.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/ac97/snd-ac97-codec.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-maestro3.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-es1938.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/ctxfi/snd-ctxfi.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/ymfpci/snd-ymfpci.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/ali5451/snd-ali5451.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/cs46xx/snd-cs46xx.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/korg1212/snd-korg1212.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-via82xx-modem.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-cs4281.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-ens1371.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-sonicvibes.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/ca0106/snd-ca0106.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/emu10k1/snd-emu10k1.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/emu10k1/snd-emu10k1-synth.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/emu10k1/snd-emu10k1x.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/mixart/snd-mixart.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-rme96.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/riptide/snd-riptide.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-bt87x.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/rme9652/snd-hdspm.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/rme9652/snd-hdsp.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/rme9652/snd-rme9652.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/au88x0/snd-au8810.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/au88x0/snd-au8820.ko
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/lib/modules/4.13.0-38-generic/kernel/sound/pci/vx222/snd-vx222.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/lola/snd-lola.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-es1968.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/ice1712/snd-ice17xx-ak4xxx.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/ice1712/snd-ice1712.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/ice1712/snd-ice1724.ko
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/lib/modules/4.13.0-38-generic/kernel/sound/pci/trident/snd-trident.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-intel8x0m.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/pcxhr/snd-pcxhr.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-ens1370.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-azt3328.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/lx6464es/snd-lx6464es.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/nm256/snd-nm256.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/echoaudio/snd-darla20.ko
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/lib/modules/4.13.0-38-generic/kernel/sound/pci/echoaudio/snd-indigoiox.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/echoaudio/snd-indigodj.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/echoaudio/snd-layla20.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/echoaudio/snd-gina20.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/echoaudio/snd-mia.ko
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/lib/modules/4.13.0-38-generic/kernel/sound/pci/echoaudio/snd-echo3g.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/echoaudio/snd-indigodjx.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/echoaudio/snd-mona.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/echoaudio/snd-indigoio.ko
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/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-als300.ko
/lib/modules/4.13.0-38-generic/kernel/sound/pci/snd-cmipci.ko
/lib/modules/4.13.0-38-generic/kernel/sound/i2c/other/snd-ak4xxx-adda.ko
/lib/modules/4.13.0-38-generic/kernel/sound/i2c/other/snd-ak4114.ko
/lib/modules/4.13.0-38-generic/kernel/sound/i2c/other/snd-ak4117.ko
/lib/modules/4.13.0-38-generic/kernel/sound/i2c/other/snd-ak4113.ko
/lib/modules/4.13.0-38-generic/kernel/sound/i2c/other/snd-pt2258.ko
/lib/modules/4.13.0-38-generic/kernel/sound/i2c/snd-i2c.ko
/lib/modules/4.13.0-38-generic/kernel/sound/i2c/snd-cs8427.ko
/lib/modules/4.13.0-38-generic/kernel/sound/isa/sb/snd-sb-common.ko

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MrEen
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Re: Intel sunrise point-h hd audio not working

Post by MrEen » Sun Apr 22, 2018 11:30 am

All right. Let's try one more thing. Any output from sudo modprobe -v snd-hda-intel

Alexvar
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Re: Intel sunrise point-h hd audio not working

Post by Alexvar » Sun Apr 22, 2018 4:53 pm

Hi!

Well, guess what? No output at all!

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MrEen
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Re: Intel sunrise point-h hd audio not working

Post by MrEen » Sun Apr 22, 2018 5:40 pm

Okay. Unless someone else can offer something new, I have only one more idea.

I want to warn you that I don't know that this will work, and it is rather involved, but I leave it up to you to decide.

I think I got a bit of a handle on the dkms thing. Poorly stated, as I understand it, it allow you to get something working with one kernel, then when you upgrade the kernel, it modifies it so it works with the new kernel.

Assuming I got that right, if you drop to the 4.4 kernel, then run the alsa driver update, I THINK it'll take effect when you go back to your present kernel.

It is possible it would still only work with newer 4.4 kernels, I'm just not sure.

If you decide you want to try it, make sure you know ahead of time how to boot to a lower numbered kernel before you begin. Then install the latest 4.4 kernel (presently 4.4.0-119) by going to Update Manager > View > Linux kernels click the appropriate kernel and click on Install. Next, reboot to that kernel then apply the alsa driver update cd to appropriate directory then sudo dpkg -i <file name> one more reboot (I'd stick to the 4.4 kernel the first time,) and hopefully everything is fixed.

Again, WARNING: This may not work!

You computer is new enough, that the 4.4 kernel may not support everything. You shouldn't have any difficulty rebooting to your 4.13 kernel if this goes south. In fact, you may want to use Timeshift to take a snapshot of your system before you begin. And have backups of your personal files.

I wish you the best of luck whatever you decide.

Oh, one other thing. I'm pretty sure I've read on this forum that some people installed 18.1 then upgraded to 18.3 to fix sound issues. So there's also that option.

Alexvar
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Re: Intel sunrise point-h hd audio not working

Post by Alexvar » Mon Apr 23, 2018 10:06 am

hi!

I think your idea might work. But before taking any serious risks, I'll try the solutions proposed by user phd21 from the other thread.
If nothing works, I'll test this. Hopefully either solutions work.

I'll post a message if the issue is solved, or if I find out something relevant ;)

EDIT: I figured out I'd make an Alsa-info diagnostics text file in order to see if something else is failing. I don't really know how to identify errors,
but at the end some errors can be seen (some of which are the ones I told you about).

Anyway, here it is:

Code: Select all

upload=true&script=true&cardinfo=
!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Mon Apr 23 14:25:29 UTC 2018


!!Linux Distribution
!!------------------

Linux Mint 18.3 Sylvia \n \l DISTRIB_ID=LinuxMint DISTRIB_DESCRIPTION="Linux Mint 18.3 Sylvia" NAME="Linux Mint" ID=linuxmint ID_LIKE=ubuntu PRETTY_NAME="Linux Mint 18.3" HOME_URL="http://www.linuxmint.com/" SUPPORT_URL="http://forums.linuxmint.com/" BUG_REPORT_URL="http://bugs.launchpad.net/linuxmint/" UBUNTU_CODENAME=xenial


!!DMI Information
!!---------------

Manufacturer:      HP
Product Name:      HP Pavilion Notebook
Product Version:   Type1ProductConfigId
Firmware Version:  F.23
Board Vendor:      HP
Board Name:        820D


!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/ACPI0003:00/status 	 15
/sys/bus/acpi/devices/ACPI000C:00/status 	 15
/sys/bus/acpi/devices/HPQ6001:00/status 	 15
/sys/bus/acpi/devices/HPQ6007:00/status 	 15
/sys/bus/acpi/devices/HPQ8001:00/status 	 15
/sys/bus/acpi/devices/INT33A1:00/status 	 15
/sys/bus/acpi/devices/INT3400:00/status 	 15
/sys/bus/acpi/devices/INT340E:00/status 	 15
/sys/bus/acpi/devices/LNXPOWER:00/status 	 1
/sys/bus/acpi/devices/LNXVIDEO:00/status 	 15
/sys/bus/acpi/devices/MSFT0101:00/status 	 15
/sys/bus/acpi/devices/PNP0103:00/status 	 15
/sys/bus/acpi/devices/PNP0C02:00/status 	 3
/sys/bus/acpi/devices/PNP0C02:03/status 	 15
/sys/bus/acpi/devices/PNP0C02:04/status 	 3
/sys/bus/acpi/devices/PNP0C04:00/status 	 31
/sys/bus/acpi/devices/PNP0C09:00/status 	 15
/sys/bus/acpi/devices/PNP0C0A:00/status 	 31
/sys/bus/acpi/devices/PNP0C0C:00/status 	 15
/sys/bus/acpi/devices/PNP0C0F:00/status 	 9
/sys/bus/acpi/devices/PNP0C0F:01/status 	 9
/sys/bus/acpi/devices/PNP0C0F:02/status 	 9
/sys/bus/acpi/devices/PNP0C0F:03/status 	 9
/sys/bus/acpi/devices/PNP0C0F:04/status 	 9
/sys/bus/acpi/devices/PNP0C0F:05/status 	 9
/sys/bus/acpi/devices/PNP0C0F:06/status 	 9
/sys/bus/acpi/devices/PNP0C0F:07/status 	 9
/sys/bus/acpi/devices/SYN3228:00/status 	 15
/sys/bus/acpi/devices/device:16/status 	 15
/sys/bus/acpi/devices/device:1f/status 	 15
/sys/bus/acpi/devices/device:21/status 	 15
/sys/bus/acpi/devices/device:6e/status 	 11


!!Kernel Information
!!------------------

Kernel release:    4.13.0-38-generic
Operating System:  GNU/Linux
Architecture:      x86_64
Processor:         x86_64
SMP Enabled:       Yes


!!ALSA Version
!!------------

Driver version:     k4.13.0-38-generic
Library version:    
Utilities version:  1.1.0


!!Loaded ALSA modules
!!-------------------



!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes


!!Soundcards recognised by ALSA
!!-----------------------------

--- no soundcards ---


!!PCI Soundcards installed in the system
!!--------------------------------------

00:1f.3 Audio device: Intel Corporation Sunrise Point-H HD Audio (rev 31)


!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!-------------------------------------------------------

00:1f.3 0403: 8086:a170 (rev 31)
	Subsystem: 103c:820d


!!Modprobe options (Sound related)
!!--------------------------------

snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2


!!Loaded sound module options
!!---------------------------


!!ALSA Device nodes
!!-----------------

crw-rw----+ 1 root audio 116,  1 Apr 23 16:20 /dev/snd/seq
crw-rw----+ 1 root audio 116, 33 Apr 23 16:20 /dev/snd/timer


!!Aplay/Arecord output
!!--------------------

APLAY

aplay: device_list:268: no soundcards found...

ARECORD

arecord: device_list:268: no soundcards found...

!!Amixer output
!!-------------


!!Alsactl output
!!--------------

--startcollapse--
--endcollapse--


!!All Loaded Modules
!!------------------

Module
rfcomm
vmnet
ccm
vmw_vsock_vmci_transport
vsock
vmw_vmci
vmmon
bnep
bbswitch
binfmt_misc
nls_iso8859_1
intel_rapl
x86_pkg_temp_thermal
intel_powerclamp
coretemp
kvm_intel
nvidia_uvm
kvm
irqbypass
hp_wmi
wmi_bmof
crct10dif_pclmul
sparse_keymap
crc32_pclmul
ghash_clmulni_intel
pcbc
snd_hda_intel
snd_hda_codec
uvcvideo
nvidia_drm
nvidia_modeset
videobuf2_vmalloc
nvidia
videobuf2_memops
videobuf2_v4l2
snd_hda_core
snd_hwdep
aesni_intel
snd_pcm
videobuf2_core
btusb
videodev
snd_seq_midi
snd_seq_midi_event
btrtl
media
btbcm
aes_x86_64
btintel
arc4
crypto_simd
glue_helper
snd_rawmidi
bluetooth
rtsx_pci_ms
memstick
hp_accel
iwlmvm
cryptd
ecdh_generic
mac80211
lis3lv02d
snd_seq
snd_seq_device
iwlwifi
snd_timer
snd
input_polldev
joydev
intel_cstate
mei_me
input_leds
tpm_crb
intel_rapl_perf
serio_raw
hp_wireless
intel_lpss_acpi
int3403_thermal
mac_hid
intel_lpss
cfg80211
soundcore
mei
shpchp
int3400_thermal
processor_thermal_device
int340x_thermal_zone
acpi_thermal_rel
intel_pch_thermal
intel_soc_dts_iosf
acpi_pad
wmi
parport_pc
ppdev
lp
parport
autofs4
btrfs
xor
raid6_pq
dm_mirror
dm_region_hash
dm_log
hid_generic
usbhid
rtsx_pci_sdmmc
i915
i2c_algo_bit
drm_kms_helper
syscopyarea
sysfillrect
psmouse
sysimgblt
fb_sys_fops
r8169
ahci
mii
drm
rtsx_pci
libahci
i2c_hid
pinctrl_sunrisepoint
video
hid
pinctrl_intel


!!ALSA/HDA dmesg
!!--------------

[    9.848409] WARNING: CPU: 5 PID: 465 at /build/linux-hwe-k3LMOX/linux-hwe-4.13.0/drivers/misc/lis3lv02d/lis3lv02d.c:239 lis3lv02d_get_pwron_wait+0xa0/0xb0 [lis3lv02d]
[    9.848409] Modules linked in: memstick hp_accel(+) iwlmvm(+) cryptd ecdh_generic mac80211 lis3lv02d snd_seq snd_seq_device iwlwifi snd_timer snd input_polldev joydev intel_cstate mei_me input_leds tpm_crb intel_rapl_perf serio_raw hp_wireless intel_lpss_acpi int3403_thermal mac_hid intel_lpss cfg80211 soundcore mei shpchp int3400_thermal processor_thermal_device int340x_thermal_zone acpi_thermal_rel intel_pch_thermal intel_soc_dts_iosf acpi_pad wmi parport_pc ppdev lp parport autofs4 btrfs xor raid6_pq dm_mirror dm_region_hash dm_log hid_generic usbhid rtsx_pci_sdmmc i915 i2c_algo_bit drm_kms_helper syscopyarea sysfillrect psmouse sysimgblt fb_sys_fops r8169 ahci mii drm rtsx_pci libahci i2c_hid pinctrl_sunrisepoint video hid pinctrl_intel
[    9.848436] CPU: 5 PID: 465 Comm: systemd-udevd Not tainted 4.13.0-38-generic #43~16.04.1-Ubuntu
--
[   10.908282] USB Video Class driver (1.1.1)
[   10.910489] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[   11.144179] iwlwifi 0000:08:00.0 wlo1: renamed from wlan0
--
[   12.543657] ACPI Warning: \_SB.PCI0.PEG0.PEGP._DSM: Argument #4 type mismatch - Found [Buffer], ACPI requires [Package] (20170531/nsarguments-95)
[   14.336128] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x200f0000
[   14.366315] audit: type=1400 audit(1524493234.588:2): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/usr/lib/lightdm/lightdm-guest-session" pid=853 comm="apparmor_parser"
--
[   14.735303] new mount options do not match the existing superblock, will be ignored
[   15.340074] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x200f0000
[   16.344075] snd_hda_intel 0000:00:1f.3: Codec #2 probe error; disabling it...
[   16.348863] hdaudio hdaudioC0D0: cannot read sub nodes for FG 0x10
[   16.348867] snd_hda_intel 0000:00:1f.3: no codecs initialized
[   16.357042] ACPI Warning: \_SB.PCI0.PEG0.PEGP._DSM: Argument #4 type mismatch - Found [Buffer], ACPI requires [Package] (20170531/nsarguments-95)

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