Laptop speaker output stops shortly after startup

Questions about codecs, DVD playback, web plugins...
Forum rules
Before you post please read how to get help
Post Reply
wukon
Level 1
Level 1
Posts: 2
Joined: Mon Feb 11, 2019 12:08 pm

Laptop speaker output stops shortly after startup

Post by wukon » Mon Feb 11, 2019 12:41 pm

After approximately 7 minutes of uptime and normal speaker output, my laptop's speaker stops functioning. I can plug in headphones and still have audio but not from the built-in speakers. The issue will temporarily resolve on a restart ... for about 7 minutes. The issue does not seem to depend on a specific program running as the audio has stopped during YouTube videos, playing a game, or not running any program and checking "Test sound" from the sound settings. System information is posted below.

inxi -Fxz

Code: Select all

System:
  Host: ordi-Satellite-L750D Kernel: 4.15.0-45-generic x86_64 bits: 64 
  compiler: gcc v: 7.3.0 Desktop: Cinnamon 4.0.9 
  Distro: Linux Mint 19.1 Tessa base: Ubuntu 18.04 bionic 
Machine:
  Type: Laptop System: TOSHIBA product: Satellite L750D v: PSK32C-01C003 
  serial: <filter> 
  Mobo: AMD model: Torpedo serial: <filter> BIOS: Insyde v: 2.10 
  date: 06/28/2012 
Battery:
  ID-1: BAT1 charge: 529.9 Wh condition: 529.9/103.5 Wh (512%) 
  model: SANYO PA3817U-1BRS status: Charging 
CPU:
  Topology: Quad Core model: AMD A6-3400M APU with Radeon HD Graphics 
  bits: 64 type: MCP arch: Fusion L2 cache: 4096 KiB 
  flags: lm nx pae sse sse2 sse3 sse4a svm bogomips: 11179 
  Speed: 915 MHz min/max: 800/1300 MHz Core speeds (MHz): 1: 1049 2: 803 
  3: 807 4: 806 
Graphics:
  Device-1: AMD BeaverCreek [Radeon HD 6520G] 
  vendor: Toshiba America Info Systems driver: radeon v: kernel 
  bus ID: 00:01.0 
  Display: x11 server: X.Org 1.19.6 driver: ati,radeon 
  unloaded: fbdev,modesetting,vesa resolution: 1366x768~60Hz 
  OpenGL: renderer: AMD SUMO (DRM 2.50.0 / 4.15.0-45-generic LLVM 7.0.0) 
  v: 3.3 Mesa 18.2.2 direct render: Yes 
Audio:
  Device-1: AMD BeaverCreek HDMI Audio [Radeon HD 6500D and 6400G-6600G 
  series] 
  driver: snd_hda_intel v: kernel bus ID: 00:01.1 
  Device-2: AMD FCH Azalia vendor: Toshiba America Info Systems 
  driver: snd_hda_intel v: kernel bus ID: 00:14.2 
  Sound Server: ALSA v: k4.15.0-45-generic 
Network:
  Device-1: Qualcomm Atheros AR8152 v2.0 Fast Ethernet 
  vendor: Toshiba America Info Systems driver: atl1c v: 1.0.1.1-NAPI 
  port: 3000 bus ID: 01:00.0 
  IF: enp1s0 state: down mac: <filter> 
  Device-2: Realtek RTL8188CE 802.11b/g/n WiFi Adapter driver: rtl8192ce 
  v: kernel port: 2000 bus ID: 02:00.0 
  IF: wlp2s0 state: up mac: <filter> 
Drives:
  Local Storage: total: 596.17 GiB used: 81.64 GiB (13.7%) 
  ID-1: /dev/sda vendor: Toshiba model: MK6475GSX size: 596.17 GiB 
Partition:
  ID-1: / size: 582.36 GiB used: 40.82 GiB (7.0%) fs: ext4 dev: /dev/dm-0 
  ID-2: swap-1 size: 3.47 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/dm-2 
Sensors:
  System Temperatures: cpu: 43.6 C mobo: N/A gpu: radeon temp: 43 C 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 200 Uptime: 1h 14m Memory: 3.34 GiB used: 1.34 GiB (40.1%) 
  Init: systemd runlevel: 5 Compilers: gcc: 7.3.0 Shell: bash v: 4.4.19 
  inxi: 3.0.27 
aplay -l

Code: Select all

**** List of PLAYBACK Hardware Devices ****
card 0: Generic [HD-Audio Generic], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: Generic_1 [HD-Audio Generic], device 0: CX20585 Analog [CX20585 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

User avatar
MrEen
Level 9
Level 9
Posts: 2588
Joined: Mon Jun 12, 2017 8:39 pm

Re: Laptop speaker output stops shortly after startup

Post by MrEen » Mon Feb 11, 2019 3:40 pm

Hi wukon, and welcome to the forum.

I'm sorry to report some bad news, but as you'll see in this bug report, that is a very common issue with your sound card.

Chances are if you turn up the sound near maximum, it'll cut out sooner. If you set the volume really low, it'll probably work longer.

You'll see a weird "fix" down at the bottom of the bug report by Ercan MUTLU (fercanm), that seems to have helped a few users. Don't know that I'd try it if I was in the same situation.

No one mentioned whether they had a Line Out Port or not, and what the outcome of attaching external speakers to it might've been. Personally, I'd guess the same issue would occur, but I could easily be wrong.

wukon
Level 1
Level 1
Posts: 2
Joined: Mon Feb 11, 2019 12:08 pm

Re: Laptop speaker output stops shortly after startup

Post by wukon » Thu Feb 14, 2019 2:10 pm

The linked bug report perfectly describes the issue. Although it may be bad news, thank you MrEen for your help!

Post Reply

Return to “Sound, Multimedia, & Codecs”