No sound from speakers?

Dedamraz · Post by **Dedamraz** » Fri Jul 28, 2017 2:14 pm

Hello everyone!

Last night I did a fresh installation of Mint 18.2, and everything is perfect except I don't have any sound on laptop speakers. Sound is present in headphones jack only.
I can't seem to fix the issue, and your help would be greatly appreciated!

The complete system info can be found here:

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https://gist.github.com/anonymous/b9bce405bc0359c934cf139d21fe0aff

My guess is, it's interfering with Intel audio and Nvidia audio? What might be the fix for this, if anyone had any similar problems?

Thank you all in advance for your time!

JerryF · Post by **JerryF** » Fri Jul 28, 2017 3:24 pm

Can you post the result of this command? That way we can see your system.

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inxi -Fxz

Dedamraz · Post by **Dedamraz** » Fri Jul 28, 2017 5:28 pm

There we go:

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System:    Host: EliteBook Kernel: 4.10.0-28-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.4.3 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.2 Sonya
Machine:   System: Hewlett-Packard (portable) product: HP EliteBook 8540p
           Mobo: Hewlett-Packard model: 1521 v: KBC Version 32.33
           Bios: Hewlett-Packard v: 68CVD Ver. F.0E date: 11/25/2010
CPU:       Dual core Intel Core i5 M 560 (-HT-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 10640
           clock speeds: max: 2667 MHz 1: 1733 MHz 2: 1199 MHz 3: 1199 MHz
           4: 1999 MHz
Graphics:  Card: NVIDIA GT216M [NVS 5100M] bus-ID: 01:00.0
           Display Server: X.org 1.18.4 drivers: nvidia (unloaded: fbdev,vesa,nouveau)
           tty size: 80x24 Advanced Data: N/A for root
Audio:     Card-1 Intel 5 Series/3400 Series High Definition Audio
           driver: snd_hda_intel bus-ID: 00:1b.0
           Card-2 NVIDIA GT216 HDMI Audio Controller
           driver: snd_hda_intel bus-ID: 01:00.1
           Sound: Advanced Linux Sound Architecture v: k4.10.0-28-generic
Network:   Card-1: Intel 82577LM Gigabit Network Connection
           driver: e1000e v: 3.2.6-k port: 6020 bus-ID: 00:19.0
           IF: enp0s25 state: down mac: <filter>
           Card-2: Intel Centrino Advanced-N 6200
           driver: iwlwifi bus-ID: 44:00.0
           IF: wlo1 state: up mac: <filter>
Drives:    HDD Total Size: 620.1GB (1.8% used)
           ID-1: /dev/sda model: INTEL_SSDSC2BW12 size: 120.0GB temp: 0C
           ID-2: /dev/sdb model: ST500LM021 size: 500.1GB temp: 26C
Partition: ID-1: / size: 107G used: 6.9G (7%) fs: ext4 dev: /dev/sda1
           ID-2: swap-1 size: 4.14GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 29.0C mobo: 0.0C gpu: 0.0:39C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 227 Uptime: 1 min Memory: 845.6/3806.9MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (sudo) inxi: 2.2.35

JerryF · Post by **JerryF** » Fri Jul 28, 2017 6:19 pm

I looks like you have two audio cards available for your laptop. Are you choosing the correct one in Sound?

Dedamraz · Post by **Dedamraz** » Fri Jul 28, 2017 6:37 pm

Well, I have Intel selected, and NVIDIA seems not working.
Here's a snapshot from alsamixer:

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http://i.imgur.com/GcnpmVd.png

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http://i.imgur.com/kTk7vSC.png

phd21 · Post by **phd21** » Fri Jul 28, 2017 7:29 pm

Hi "Dedamraz",

I just read your post and the good replies to it. Here are my thoughts on this as well.

Did you run the "inxi -Fxzd" as root user with "sudo"? If so, please re-run it without "sudo" just "inxi -Fxzd".

If you unplug the headphones, do the speakers work?

Hope this helps ...

Dedamraz · Post by **Dedamraz** » Sat Jul 29, 2017 4:45 am

That is correect, is was run under sudo.
Here's regular execution:

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System:    Host: EliteBook Kernel: 4.10.0-28-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.4.3 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.2 Sonya
Machine:   System: Hewlett-Packard (portable) product: HP EliteBook 8540p
           Mobo: Hewlett-Packard model: 1521 v: KBC Version 32.33
           Bios: Hewlett-Packard v: 68CVD Ver. F.0E date: 11/25/2010
CPU:       Dual core Intel Core i5 M 560 (-HT-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 10640
           clock speeds: max: 2667 MHz 1: 1466 MHz 2: 1733 MHz 3: 1466 MHz
           4: 2266 MHz
Graphics:  Card: NVIDIA GT216M [NVS 5100M] bus-ID: 01:00.0
           Display Server: X.Org 1.18.4 drivers: nvidia (unloaded: fbdev,vesa,nouveau)
           Resolution: 1600x900@59.98hz
           GLX Renderer: NVS 5100M/PCIe/SSE2
           GLX Version: 3.3.0 NVIDIA 340.102 Direct Rendering: Yes
Audio:     Card-1 Intel 5 Series/3400 Series High Definition Audio
           driver: snd_hda_intel bus-ID: 00:1b.0
           Card-2 NVIDIA GT216 HDMI Audio Controller
           driver: snd_hda_intel bus-ID: 01:00.1
           Sound: Advanced Linux Sound Architecture v: k4.10.0-28-generic
Network:   Card-1: Intel 82577LM Gigabit Network Connection
           driver: e1000e v: 3.2.6-k port: 6020 bus-ID: 00:19.0
           IF: enp0s25 state: down mac: <filter>
           Card-2: Intel Centrino Advanced-N 6200
           driver: iwlwifi bus-ID: 44:00.0
           IF: wlo1 state: up mac: <filter>
Drives:    HDD Total Size: 620.1GB (33.1% used)
           ID-1: /dev/sda model: INTEL_SSDSC2BW12 size: 120.0GB
           ID-2: /dev/sdb model: ST500LM021 size: 500.1GB
           Optical: No optical drives detected.
Partition: ID-1: / size: 107G used: 29G (29%) fs: ext4 dev: /dev/sda1
           ID-2: swap-1 size: 4.14GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 47.0C mobo: 0.0C gpu: 0.0:57C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 215 Uptime: 11:17 Memory: 1211.9/3806.9MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35

Now, my guess is the two might be in conflict somehow? Should I replace alsa (which might be tricky, if alsa is now integrated in kernel if I am correct?), or is there any other workaround?
There is no sound when I pull out my headphones. It's like the soundcard driver can't recognize my speakers at all on my laptop.

Dedamraz · Post by **Dedamraz** » Sat Jul 29, 2017 5:06 am

Another thing, I've just added pavucontrol, and when clicking on "Output" tab, I have 2 selectable options:
Headphones (plugged in) - they are not plugged in at the moment, but it recognizes as they are
Speakers (unavailable)

phd21 · Post by **phd21** » Sat Jul 29, 2017 9:37 am

Hi "Dedamraz",

Check to make sure the Sound Configuration is on "full duplex".

Maybe updating to an even newer Linux Kernel perhaps 4.12.2 might help. You can use the Mint Update Manager or "Ukuu" for updating and managing the Linux Kernels.

FYI: There are some really nice graphical (GUI) programs for sound that start with "Qas", like the fantastic "Qasmixer", in the Software Manager or Synaptic Package Manager (SPM) that you can install and use. Sound "Mixers" can be a little confusing if you are not familiar with them. If you bring up "Qasmixer" and make it fullscreen, on the right side you will have mixer devices where you can control your system sound. If you do not see the mixer devices, hit "F6". The mixer item "sysdefault" will show all installed sound card devices, and you will have various options to adjust various volume controls using "sliders" which you can turn off and on using the "dot" below the volume slider. There are also various other check boxes below that you can use, and depending upon your sound card(s) that sometimes includes headphone checkboxes and or sliders as well, like "Headphone Jack Sense".

The applications included are:
- qasconfig - browser for the alsa configuration tree
- qashctl - mixer for alsa's high level control interface
- qasmixer - desktop mixer with features similar to alsamixer

Qasmixer is a desktop mixer application for alsa's "simple mixer interface" and offers features similar to alsamixer. it also features a sytem tray icon with basic mixer functionality.

For a system wide equalizer install "pulse audio equalizer" or Install "libasound2-plugin-equal" which is another system wide equalizer that's in the Software Manager or Synaptic Package Manager (SPM) that shows up in "QasMixer".

Hope this helps ...

JerryF · Post by **JerryF** » Sat Jul 29, 2017 10:15 am

In System Settings (Control Center) what does Sound show?

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