[Solved] No Sound (Card Recognized)

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snailtime
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[Solved] No Sound (Card Recognized)

Postby snailtime » Mon Oct 30, 2017 5:35 pm

Installed Mint 18.2 64bit (Cinnamon) a little while ago, and couldn't get the sound working. Just returned to it today, and again, no sound. I've gone searching here and all over looking for a solution but nothing has worked (the card itself is recognized, have installed audio control things and nothing is muted, no updates did anything, etc). When sound is supposed to be playing, the bar moves, but I don't actually hear anything. Really not sure what the problem is, though I'm pretty new to this myself. Any help is appreciated!

Some audio info I grabbed, if that makes this any easier?
Card-1 C-Media CMI8788 [Oxygen HD Audio] driver: snd_oxygen
Card-2 Advanced Micro Devices [AMD/ATI] Cape Verde/Pitcairn HDMI Audio [Radeon HD 7700/7800 Series] driver: snd_hda_intel
Sound: Advanced Linux Sound Architecture v: k4.10.0-32-generic


Additional note: I'm on a dual boot with Windows 10 (sound works fine there). I don't know if that could affect anything, but I figured I'd put it out there.
Last edited by snailtime on Tue Nov 14, 2017 10:59 pm, edited 1 time in total.

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Pjotr
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Re: No Sound (Card Recognized)

Postby Pjotr » Mon Oct 30, 2017 6:56 pm

Did you, by any chance, install sandbox Firejail?
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Re: No Sound (Card Recognized)

Postby snailtime » Mon Oct 30, 2017 7:02 pm

Pjotr wrote:Did you, by any chance, install sandbox Firejail?

I have not. This installation is almost entirely fresh.

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Re: No Sound (Card Recognized)

Postby Pjotr » Mon Oct 30, 2017 7:07 pm

Please generate an overview of your system like this:

- Launch a terminal window (this is how to launch a terminal window);

- make the terminal window full screen, to avoid chopped lines;

- copy/paste this command into the terminal:

Code: Select all

inxi -Fxz

(if you type: the letter F is a capital letter)

- Press Enter.

- Copy/paste the output in your next message.
Tip: 10 things to do after installing Linux Mint 18.2 Sonya
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snailtime
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Re: No Sound (Card Recognized)

Postby snailtime » Mon Oct 30, 2017 7:13 pm

Okay, done. Here's what I got.

Code: Select all

System:    Host: mellowpillow Kernel: 4.10.0-32-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.4.6 (Gtk 3.18.9-1ubuntu3.3) Distro: Linux Mint 18.2 Sonya
Machine:   System: Gigabyte product: N/A
           Mobo: Gigabyte model: 990FXA-UD3 v: x.x Bios: American Megatrends v: F2 date: 07/15/2013
CPU:       Octa core AMD FX-8350 Eight-Core (-MCP-) cache: 16384 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 64299
           clock speeds: max: 4000 MHz 1: 2100 MHz 2: 2800 MHz 3: 4000 MHz 4: 1400 MHz 5: 1400 MHz 6: 1400 MHz
           7: 1400 MHz 8: 2100 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Cape Verde XT [Radeon HD 7770/8760 / R7 250X] bus-ID: 01:00.0
           Display Server: X.Org 1.18.4 drivers: ati,radeon (unloaded: fbdev,vesa)
           Resolution: 1920x1080@60.00hz, 1920x1080@60.00hz
           GLX Renderer: Gallium 0.4 on AMD CAPE VERDE (DRM 2.49.0 / 4.10.0-32-generic, LLVM 3.8.0)
           GLX Version: 3.0 Mesa 12.0.6 Direct Rendering: Yes
Audio:     Card-1 C-Media CMI8788 [Oxygen HD Audio] driver: snd_oxygen port: c000 bus-ID: 04:06.0
           Card-2 Advanced Micro Devices [AMD/ATI] Cape Verde/Pitcairn HDMI Audio [Radeon HD 7700/7800 Series]
           driver: snd_hda_intel bus-ID: 01:00.1
           Sound: Advanced Linux Sound Architecture v: k4.10.0-32-generic
Network:   Card: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: b000 bus-ID: 05:00.0
           IF: enp5s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 2000.4GB (14.6% used) ID-1: /dev/sda model: ST1000DM003 size: 1000.2GB
           ID-2: /dev/sdb model: WDC_WD10EZEX size: 1000.2GB
Partition: ID-1: / size: 19G used: 6.3G (37%) fs: ext4 dev: /dev/sdb1
           ID-2: /home size: 894G used: 454M (1%) fs: ext4 dev: /dev/sdb5
           ID-3: swap-1 size: 5.00GB used: 0.00GB (0%) fs: swap dev: /dev/sdb6
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 24.5C mobo: N/A gpu: 42.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 245 Uptime: 2:25 Memory: 2783.6/8010.6MB Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35

snailtime
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Re: No Sound (Card Recognized)

Postby snailtime » Tue Oct 31, 2017 1:21 am

Update? By plugging my headphones into a USB microphone I have, I was able to get sound. Which means it's related to my sound card, I guess, but it can't be a problem with the card itself because it works fine on my other boot. Is there any way this can be fixed? It worked in the past with previous versions of Mint, so I really don't know what's wrong.

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Re: No Sound (Card Recognized)

Postby Pjotr » Tue Oct 31, 2017 5:16 am

It looks like you have two sound cards. Try disabling the one you don't use:
https://sites.google.com/site/easylinux ... ject/sound
Tip: 10 things to do after installing Linux Mint 18.2 Sonya
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Re: No Sound (Card Recognized)

Postby snailtime » Sun Nov 12, 2017 2:29 am

Sorry for the late response! I looked at my BIOS but the card in question wasn't listed, because aside from the one I use, the one that (I assume) is messing things up is the HDMI on my graphics card. I disabled the actual on-board sound long ago, so that wouldn't affect it. I tried a tutorial elsewhere for blacklisting the driver, but it didn't help, so I have no idea how else to disable it.

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Re: No Sound (Card Recognized)

Postby Pjotr » Sun Nov 12, 2017 5:37 am

Try this:

In the terminal (use copy/paste):

Code: Select all

gksudo xed /etc/modprobe.d/blacklist.conf

Now a text file is being opened. In that text file, add the following text block, at the end of the existing text (use copy/paste):

Code: Select all

# Disable the HDMI audio
blacklist snd_hda_intel

Save the modified text file and close it.

Reboot your computer.
Tip: 10 things to do after installing Linux Mint 18.2 Sonya
Keep your Linux Mint healthy: Avoid these 10 fatal mistakes
Twitter: twitter.com/easylinuxtips
All in all, horse sense simply makes sense.

snailtime
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Re: No Sound (Card Recognized)

Postby snailtime » Sun Nov 12, 2017 3:51 pm

I did exactly as you said, step by step, and rebooted, but it's still silent. Not only that, but when I ran the command for the system information again, the HDMI still came up under sound cards. Is there another way to get rid of this?

snailtime
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Re: No Sound (Card Recognized)

Postby snailtime » Tue Nov 14, 2017 10:59 pm

Replying to say that, after a round of googling, I managed to solve the issue using this: https://bugs.launchpad.net/ubuntu/+sour ... ug/1385770.


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