no sound with monitor only earphones

[cybermailer]

strange problem.

analog plug on monitor = no sound (green connection on mainboard)
hdmi on monitor = no sound
analog earphone plug = sound (green connection on mainboard)

I'm using the implementet test + volume control. If i click on test sound the bar rises. Therefore the os says the sound should be there.
Also my earphone said that but everytime i connect with my monitor (hdmi or analog) nothing.

My monitor is ok i tested it with other non linux machines.

I have to say i'm new to linuxmint i have a fresh new actual installation.

thx for help.

[Pjotr]

Please generate an overview of your system like this:
- Launch a terminal window (this is how to launch a terminal window);
- make the terminal window full screen, to avoid chopped lines;
- Copy/paste this command into the terminal:

Code: Select all

inxi -Fxz

(if you type: the letter F is a capital letter)

Press Enter.

Copy/paste the output in your next message.

[cybermailer]

thx. Here comes the output:

christopher@christopher-desktop ~ $ inxi -Fxz
System: Host: christopher-desktop Kernel: 4.8.0-53-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.4.3 (Gtk 3.18.9-1ubuntu3.3) Distro: Linux Mint 18.2 Sonya
Machine: Mobo: ASRock model: AB350 Gaming-ITX/ac Bios: American Megatrends v: P3.10 date: 08/28/2017
CPU: Dual core AMD A12-9800E RADEON R7 12 COMPUTE CORES 4C+8G (-HT-MCP-) cache: 2048 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 12376
clock speeds: max: 3100 MHz 1: 1400 MHz 2: 1400 MHz 3: 1400 MHz 4: 1400 MHz
Graphics: Card: Advanced Micro Devices [AMD/ATI] Carrizo bus-ID: 00:01.0
Display Server: X.Org 1.18.4 drivers: ati,amdgpu (unloaded: fbdev,vesa,radeon)
Resolution: 1920x1080@60.00hz
GLX Renderer: Gallium 0.4 on AMD CARRIZO (DRM 3.3.0 / 4.8.0-53-generic, LLVM 4.0.0)
GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio: Card-1 Advanced Micro Devices [AMD] Device 157a driver: snd_hda_intel bus-ID: 00:09.2
Card-2 Advanced Micro Devices [AMD/ATI] Kabini HDMI/DP Audio driver: snd_hda_intel bus-ID: 00:01.1
Sound: Advanced Linux Sound Architecture v: k4.8.0-53-generic
Network: Card-1: Intel Device 24fb driver: iwlwifi bus-ID: 0b:00.0
IF: wlp11s0 state: down mac: <filter>
Card-2: Intel I211 Gigabit Network Connection driver: igb v: 5.3.0-k port: e000 bus-ID: 0c:00.0
IF: enp12s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives: HDD Total Size: 128.0GB (12.1% used) ID-1: /dev/sda model: ADATA_SU800NS38 size: 128.0GB
Partition: ID-1: / size: 110G used: 7.4G (8%) fs: ext4 dev: /dev/sda1
ID-2: swap-1 size: 7.98GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 0.0C mobo: N/A gpu: 0.0
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 243 Uptime: 1 min Memory: 1073.7/7475.8MB Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.481) inxi: 2.2.35
christopher@christopher-desktop ~ $

[Pjotr]

Very new hardware, judging by the BIOS date. So your kernel is probably too old for your computer.

First try the latest kernel of the 4.13 series:
Update Manager - panel: View - Linux kernels

After installing it, reboot.

If that doesn't help, try this:
https://sites.google.com/site/easylinux ... ject/sound

[cybermailer]

if i click on view kernels i have the following types:
4.4, 4.8, 4.10 and 4.11

4.11 has the subcategories: 4.11.0-13 and 4.11.0-14 -> do you mean i should try this one: 4.11.0-13 ?

thx

[Pjotr]

if i click on view kernels i have the following types:
4.4, 4.8, 4.10 and 4.11

4.11 has the subcategories: 4.11.0-13 and 4.11.0-14 -> do you mean i should try this one: 4.11.0-13 ?

thx

No. Try refreshing your Update Manager, and if that fails, try another mirror server.

[cybermailer]

updating kernel + extra information does not work.

same problem - sound with earphone no problem monitor not possible.

[cybermailer]

external bluetooth box also no problem. very strange. but ok. i will make use of my box.