No sound in MATE 18.2 but hardware is ok

[victorkyochi]

Hi i have linux 18.2 and sound does not work, but works normally on windows with dual boot.

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victor@victor-Aspire-5745 ~ $ inxi -Fxz
System:    Host: victor-Aspire-5745 Kernel: 4.4.0-96-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: MATE 1.18.0 (Gtk 2.24.30) Distro: Linux Mint 18.2 Sonya
Machine:   System: Acer product: Aspire 5745 v: V1.19
           Mobo: Acer model: JV51_CP Bios: INSYDE v: V1.19 date: 22/03/2011
CPU:       Dual core Intel Core i5 M 460 (-HT-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 10109
           clock speeds: max: 2534 MHz 1: 2266 MHz 2: 1866 MHz 3: 2266 MHz 4: 1333 MHz
Graphics:  Card: Intel Core Processor Integrated Graphics Controller bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.02hz, 1920x1080@60.00hz
           GLX Renderer: Mesa DRI Intel Ironlake Mobile GLX Version: 2.1 Mesa 11.2.0 Direct Rendering: Yes
Audio:     Card Intel 5 Series/3400 Series High Definition Audio driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k4.4.0-96-generic
Network:   Card-1: Qualcomm Atheros AR8151 v1.0 Gigabit Ethernet
           driver: atl1c v: 1.0.1.1-NAPI port: 2000 bus-ID: 01:00.0
           IF: enp1s0 state: down mac: <filter>
           Card-2: Qualcomm Atheros AR9287 Wireless Network Adapter (PCI-Express) driver: ath9k bus-ID: 02:00.0
           IF: wlp2s0 state: up mac: <filter>
Drives:    HDD Total Size: 500.1GB (23.2% used) ID-1: /dev/sda model: Hitachi_HTS54505 size: 500.1GB
Partition: ID-1: / size: 57G used: 22G (41%) fs: ext4 dev: /dev/sda2
           ID-2: swap-1 size: 4.10GB used: 0.00GB (0%) fs: swap dev: /dev/sda3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 37.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 179 Uptime: 19:56 Memory: 1565.0/3626.1MB Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35

[Pjotr]

Try this:
https://sites.google.com/site/easylinux ... ject/sound

[victorkyochi]

Try this:
https://sites.google.com/site/easylinux ... ject/sound

Hi, thanks for the reply!

I tried the site suggestions and it did not work:

Sandboxing application Firejail blocks sound - I did not install Firejail
Two active sound cards - It's not the case
Brand-new modern sound card - It's not the case
The volume is not right / not all sound channels are working - I installed pavucontrol, see the error image below (pavucontrol.png)

pavucontrol.png

Error in volume settings:

Output.png

Hardware.png

[Pjotr]

OK, try this:
Update Manager - panel: View - Linux kernels
Install the latest kernel from the 4.10 series.

Reboot.

If that has no result, try the latest kernel of the 4.11 series. If that also fails, try the latest kernel from the 4.13 series.

[victorkyochi]

OK, try this:
Update Manager - panel: View - Linux kernels
Install the latest kernel from the 4.10 series.

Reboot.

If that has no result, try the latest kernel of the 4.11 series. If that also fails, try the latest kernel from the 4.13 series.

Thank you so much! The first option already worked!

[victorkyochi]

Hi, sound is working now, but don't in Firefox. In chrome and other softwares work normally..

I installed the pulseaudio and got the following message when I opened:

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Connection to PulseAudio failed. Autom. retry in 5s
In this case this is likely because PULSE_Server in the Environment/X11 Root Window Properties or default-server in client.conf is misconfigured. This Situation can also arrise when PulseAudio crashed and left stale details in the X11 Root Window. If this is the case, then PulseAudio should autospawn again, or if this is not configured you should run start-pulseaudio-x11 manually.

Firefox version is 56.0 (64-bit).