Sound not working in Mint 18.3

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rickshaw
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Sound not working in Mint 18.3

Post by rickshaw » Tue Feb 27, 2018 7:38 am

I recently installed Mint 18.3.

My sound has stopped working.

I have a Asus M5a97 R2.0 motherboard.

Is it possible to get some help on this, please?

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Pjotr
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Re: Sound not working in Mint 18.3

Post by Pjotr » Tue Feb 27, 2018 7:44 am

Please generate an overview of your system like this:
- Launch a terminal window (this is how to launch a terminal window);
- make the terminal window full screen, to avoid chopped lines;
- Copy/paste this command into the terminal:

Code: Select all

inxi -Fxz
(if you type: the letter F is a capital letter)

Press Enter.

Copy/paste the output in your next message.
Tip: 10 things to do after installing Linux Mint 19 Tara
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rickshaw
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Re: Sound not working in Mint 18.3

Post by rickshaw » Tue Feb 27, 2018 7:48 am

I am presently running my old Mint 17.3 system until I fix the sound problem on the 18.3 system. It too lacks sound.

Here is the output from your command on the 17.3 system:
  • System: Host: nirvana Kernel: 3.19.0-32-generic x86_64 (64 bit gcc: 4.8.2)
    Desktop: WindowMaker 0.95.5 Distro: Linux Mint 17.3 Rosa
    Machine: Mobo: ASUSTeK model: M5A97 R2.0 v: Rev 1.xx
    Bios: American Megatrends v: 2603 date: 06/26/2015
    CPU: Hexa core AMD FX-6300 Six-Core (-MCP-) cache: 12288 KB
    flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 42137
    clock speeds: max: 3500 MHz 1: 1400 MHz 2: 1400 MHz 3: 2000 MHz
    4: 1400 MHz 5: 2000 MHz 6: 1400 MHz
    Graphics: Card: NVIDIA GK107 [GeForce GT 640] bus-ID: 01:00.0
    Display Server: X.Org 1.17.1 drivers: nouveau (unloaded: fbdev,vesa)
    Resolution: 1024x768@60.0hz
    GLX Renderer: Gallium 0.4 on NVE7
    GLX Version: 3.0 Mesa 10.5.9 Direct Rendering: Yes
    Audio: Card-1 NVIDIA GK107 HDMI Audio Controller bus-ID: 01:00.1
    Card-2 Advanced Micro Devices [AMD/ATI] SBx00 Azalia (Intel HDA)
    bus-ID: 00:14.2
    Network: Card-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
    driver: r8169 v: 2.3LK-NAPI port: d000 bus-ID: 02:00.0
    IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter>
    Card-2: Qualcomm Atheros AR9287 Wireless Network Adapter (PCI-Express)
    driver: ath9k bus-ID: 07:00.0
    IF: wlan0 state: up mac: <filter>
    Drives: HDD Total Size: 6501.3GB (55.9% used)
    ID-1: /dev/sda model: Hitachi_HDS72101 size: 1000.2GB
    ID-2: /dev/sdb model: WDC_WD10EADS size: 1000.2GB
    ID-3: /dev/sdc model: ST2000DM001 size: 2000.4GB
    ID-4: /dev/sdd model: WDC_WD10EZRX size: 1000.2GB
    ID-5: /dev/sde model: ST500DM002 size: 500.1GB
    ID-6: /dev/sdf model: WDC_WD10EZEX size: 1000.2GB
    Partition: ID-1: / size: 451G used: 88G (21%) fs: ext4 dev: /dev/sde2
    ID-2: swap-1 size: 8.49GB used: 0.00GB (0%) fs: swap dev: /dev/sde3
    RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
    Sensors: System Temperatures: cpu: 14.2C mobo: N/A gpu: 39.0
    Fan Speeds (in rpm): cpu: N/A
    Info: Processes: 206 Uptime: 6:22 Memory: 1426.3/7885.3MB
    Init: Upstart runlevel: 2 Gcc sys: 4.8.4
    Client: Shell (bash 4.3.111) inxi: 2.2.28

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Pjotr
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Re: Sound not working in Mint 18.3

Post by Pjotr » Tue Feb 27, 2018 7:49 am

First of all, install the latest kernel of the 4.4 series. Should be a level 5 update. Then reboot and test again.
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rickshaw
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Re: Sound not working in Mint 18.3

Post by rickshaw » Tue Feb 27, 2018 8:05 am

OK, how do I do that?

rickshaw
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Re: Sound not working in Mint 18.3

Post by rickshaw » Tue Feb 27, 2018 8:43 am

OK, I have figured out how to upgrade the kernel:
  • $ inxi -Fxz
    System: Host: nirvana Kernel: 4.4.0-98-generic x86_64 (64 bit gcc: 4.8.4)
    Desktop: WindowMaker 0.95.5 Distro: Linux Mint 17.3 Rosa
    Machine: Mobo: ASUSTeK model: M5A97 R2.0 v: Rev 1.xx
    Bios: American Megatrends v: 2603 date: 06/26/2015
    CPU: Hexa core AMD FX-6300 Six-Core (-MCP-) cache: 12288 KB
    flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 42138
    clock speeds: max: 3500 MHz 1: 1400 MHz 2: 1400 MHz 3: 1400 MHz
    4: 1400 MHz 5: 1400 MHz 6: 1400 MHz
    Graphics: Card: NVIDIA GK107 [GeForce GT 640] bus-ID: 01:00.0
    Display Server: X.Org 1.17.1 drivers: nouveau (unloaded: fbdev,vesa)
    Resolution: 1024x768@60.0hz
    GLX Renderer: Gallium 0.4 on NVE7
    GLX Version: 3.0 Mesa 10.5.9 Direct Rendering: Yes
    Audio: Card-1 NVIDIA GK107 HDMI Audio Controller
    driver: snd_hda_intel bus-ID: 01:00.1
    Card-2 Advanced Micro Devices [AMD/ATI] SBx00 Azalia (Intel HDA)
    driver: snd_hda_intel bus-ID: 00:14.2
    Sound: Advanced Linux Sound Architecture v: k4.4.0-98-generic
    Network: Card-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
    driver: r8169 v: 2.3LK-NAPI port: d000 bus-ID: 02:00.0
    IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter>
    Card-2: Qualcomm Atheros AR9287 Wireless Network Adapter (PCI-Express)
    driver: ath9k bus-ID: 07:00.0
    IF: wlan0 state: up mac: <filter>
    Drives: HDD Total Size: 6501.3GB (55.9% used)
    ID-1: /dev/sda model: Hitachi_HDS72101 size: 1000.2GB
    ID-2: /dev/sdb model: WDC_WD10EADS size: 1000.2GB
    ID-3: /dev/sdc model: ST2000DM001 size: 2000.4GB
    ID-4: /dev/sdd model: WDC_WD10EZRX size: 1000.2GB
    ID-5: /dev/sde model: ST500DM002 size: 500.1GB
    ID-6: /dev/sdf model: WDC_WD10EZEX size: 1000.2GB
    Partition: ID-1: / size: 451G used: 89G (21%) fs: ext4 dev: /dev/sde2
    ID-2: swap-1 size: 8.49GB used: 0.00GB (0%) fs: swap dev: /dev/sde3
    RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
    Sensors: System Temperatures: cpu: 28.2C mobo: N/A gpu: 40.0
    Fan Speeds (in rpm): cpu: 0
    Info: Processes: 210 Uptime: 2 min Memory: 835.4/7884.5MB
    Init: Upstart runlevel: 2 Gcc sys: 4.8.4
    Client: Shell (bash 4.3.111) inxi: 2.2.28

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Re: Sound not working in Mint 18.3

Post by Pjotr » Tue Feb 27, 2018 8:53 am

Update it to the latest of its series, i.e. 4.4.0-116.

Then reboot and test the sound again.
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rickshaw
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Re: Sound not working in Mint 18.3

Post by rickshaw » Tue Feb 27, 2018 10:33 am

OK, now updated
  • $ inxi -Fxz
    System: Host: nirvana Kernel: 4.4.0-116-generic x86_64 (64 bit gcc: 4.8.4)
    Desktop: Cinnamon 2.8.8 (Gtk 3.10.8~8+qiana)
    Distro: Linux Mint 17.3 Rosa
    Machine: Mobo: ASUSTeK model: M5A97 R2.0 v: Rev 1.xx
    Bios: American Megatrends v: 2603 date: 06/26/2015
    CPU: Hexa core AMD FX-6300 Six-Core (-MCP-) cache: 12288 KB
    flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 42137
    clock speeds: max: 3500 MHz 1: 1400 MHz 2: 2000 MHz 3: 2000 MHz
    4: 1400 MHz 5: 1400 MHz 6: 1400 MHz
    Graphics: Card: NVIDIA GK107 [GeForce GT 640] bus-ID: 01:00.0
    Display Server: X.Org 1.17.1 drivers: nouveau (unloaded: fbdev,vesa)
    Resolution: 1024x768@60.0hz
    GLX Renderer: Gallium 0.4 on NVE7
    GLX Version: 3.0 Mesa 10.5.9 Direct Rendering: Yes
    Audio: Card-1 NVIDIA GK107 HDMI Audio Controller
    driver: snd_hda_intel bus-ID: 01:00.1
    Card-2 Advanced Micro Devices [AMD/ATI] SBx00 Azalia (Intel HDA)
    driver: snd_hda_intel bus-ID: 00:14.2
    Sound: Advanced Linux Sound Architecture v: k4.4.0-116-generic
    Network: Card-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
    driver: r8169 v: 2.3LK-NAPI port: d000 bus-ID: 02:00.0
    IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter>
    Card-2: Qualcomm Atheros AR9287 Wireless Network Adapter (PCI-Express)
    driver: ath9k bus-ID: 07:00.0
    IF: wlan0 state: up mac: <filter>
    Drives: HDD Total Size: 6501.3GB (56.0% used)
    ID-1: /dev/sda model: Hitachi_HDS72101 size: 1000.2GB
    ID-2: /dev/sdb model: WDC_WD10EADS size: 1000.2GB
    ID-3: /dev/sdc model: ST2000DM001 size: 2000.4GB
    ID-4: /dev/sdd model: WDC_WD10EZRX size: 1000.2GB
    ID-5: /dev/sde model: ST500DM002 size: 500.1GB
    ID-6: /dev/sdf model: WDC_WD10EZEX size: 1000.2GB
    Partition: ID-1: / size: 451G used: 90G (21%) fs: ext4 dev: /dev/sde2
    ID-2: swap-1 size: 8.49GB used: 0.00GB (0%) fs: swap dev: /dev/sde3
    RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
    Sensors: System Temperatures: cpu: 15.1C mobo: N/A gpu: 40.0
    Fan Speeds (in rpm): cpu: 0
    Info: Processes: 215 Uptime: 51 min Memory: 746.8/7884.4MB
    Init: Upstart runlevel: 2 Gcc sys: 4.8.4
    Client: Shell (bash 4.3.111) inxi: 2.2.28
Sound still not working.

asinoro
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Re: Sound not working in Mint 18.3

Post by asinoro » Tue Feb 27, 2018 11:17 am

Run this command and the output post inside code brackets not to take space like the command below.

Code: Select all

pactl set-sink-mute 0 0 ;  pactl list sinks ; lspci -v | grep -A7 -i "audio" ; lsmod

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Sir Charles
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Re: Sound not working in Mint 18.3

Post by Sir Charles » Tue Feb 27, 2018 11:39 am

Audio: Card-1 NVIDIA GK107 HDMI Audio Controller
driver: snd_hda_intel bus-ID: 01:00.1
Card-2 Advanced Micro Devices [AMD/ATI] SBx00 Azalia (Intel HDA)
driver: snd_hda_intel bus-ID: 00:14.2
Sound: Advanced Linux Sound Architecture v: k4.4.0-116-generic
This just might help:
Install alsamixergui. Open a terminal and run:

Code: Select all

sudo apt-get install alsamixergui
Run the alsamixer in the terminal:

Code: Select all

alsamixer
Press F6 and choose the one or the other of your sound cards and test if the sound works.
Somtimes force reloading alsa could help. To do that open a terminal and run:

Code: Select all

sudo alsa force-reload
It will take some seconds before it is done. Reboot your computer and see if you get any sound.

cheers
I suppose that's one of the ironies of life, doing the wrong thing at the right moment -C.C.

rickshaw
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Re: Sound not working in Mint 18.3

Post by rickshaw » Tue Feb 27, 2018 7:51 pm

asinoro wrote:
Tue Feb 27, 2018 11:17 am
Run this command and the output post inside code brackets not to take space like the command below.

Code: Select all

pactl set-sink-mute 0 0 ;  pactl list sinks ; lspci -v | grep -A7 -i "audio" ; lsmod

Code: Select all

$ pactl set-sink-mute 0 0 ;  pactl list sinks ; lspci -v | grep -A7 -i "audio" ; lsmod
Sink #0
	State: SUSPENDED
	Name: alsa_output.pci-0000_01_00.1.hdmi-stereo
	Description: GK107 HDMI Audio Controller Digital Stereo (HDMI)
	Driver: module-alsa-card.c
	Sample Specification: s16le 2ch 44100Hz
	Channel Map: front-left,front-right
	Owner Module: 5
	Mute: no
	Volume: 0: 100% 1: 100%
	        0: 0.00 dB 1: 0.00 dB
	        balance 0.00
	Base Volume: 100%
	             0.00 dB
	Monitor Source: alsa_output.pci-0000_01_00.1.hdmi-stereo.monitor
	Latency: 0 usec, configured 0 usec
	Flags: HARDWARE DECIBEL_VOLUME LATENCY SET_FORMATS 
	Properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "HDMI 0"
		alsa.id = "HDMI 0"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "3"
		alsa.card = "1"
		alsa.card_name = "HDA NVidia"
		alsa.long_card_name = "HDA NVidia at 0xfe080000 irq 54"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:01:00.1"
		sysfs.path = "/devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card1"
		device.bus = "pci"
		device.vendor.id = "10de"
		device.vendor.name = "NVIDIA Corporation"
		device.product.id = "0e1b"
		device.product.name = "GK107 HDMI Audio Controller"
		device.string = "hdmi:1"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "hdmi-stereo"
		device.profile.description = "Digital Stereo (HDMI)"
		device.description = "GK107 HDMI Audio Controller Digital Stereo (HDMI)"
		alsa.mixer_name = "Nvidia GPU 42 HDMI/DP"
		alsa.components = "HDA:10de0042,10b00fc1,00100100"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	Ports:
		hdmi-output-0: HDMI / DisplayPort (priority: 5900, not available)
	Active Port: hdmi-output-0
	Formats:
		pcm

Sink #1
	State: SUSPENDED
	Name: alsa_output.pci-0000_00_14.2.iec958-stereo
	Description: Built-in Audio Digital Stereo (IEC958)
	Driver: module-alsa-card.c
	Sample Specification: s16le 2ch 44100Hz
	Channel Map: front-left,front-right
	Owner Module: 6
	Mute: no
	Volume: 0: 100% 1: 100%
	        0: 0.00 dB 1: 0.00 dB
	        balance 0.00
	Base Volume: 100%
	             0.00 dB
	Monitor Source: alsa_output.pci-0000_00_14.2.iec958-stereo.monitor
	Latency: 0 usec, configured 0 usec
	Flags: HARDWARE HW_MUTE_CTRL DECIBEL_VOLUME LATENCY SET_FORMATS 
	Properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC887-VD Digital"
		alsa.id = "ALC887-VD Digital"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "1"
		alsa.card = "0"
		alsa.card_name = "HDA ATI SB"
		alsa.long_card_name = "HDA ATI SB at 0xfe600000 irq 16"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:14.2"
		sysfs.path = "/devices/pci0000:00/0000:00:14.2/sound/card0"
		device.bus = "pci"
		device.vendor.id = "1002"
		device.vendor.name = "Advanced Micro Devices, Inc. [AMD/ATI]"
		device.product.id = "4383"
		device.product.name = "SBx00 Azalia (Intel HDA)"
		device.form_factor = "internal"
		device.string = "iec958:0"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "iec958-stereo"
		device.profile.description = "Digital Stereo (IEC958)"
		device.description = "Built-in Audio Digital Stereo (IEC958)"
		alsa.mixer_name = "Realtek ALC887-VD"
		alsa.components = "HDA:10ec0887,10438444,00100302"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	Ports:
		iec958-stereo-output: Digital Output (S/PDIF) (priority: 0)
	Active Port: iec958-stereo-output
	Formats:
		pcm
00:14.2 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 Azalia (Intel HDA) (rev 40)
	Subsystem: ASUSTeK Computer Inc. Device 8444
	Flags: bus master, slow devsel, latency 32, IRQ 16
	Memory at fe600000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: snd_hda_intel

00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD/ATI] SB7x0/SB8x0/SB9x0 LPC host controller (rev 40)
--
01:00.1 Audio device: NVIDIA Corporation GK107 HDMI Audio Controller (rev a1)
	Subsystem: CardExpert Technology Device 0fc1
	Flags: bus master, fast devsel, latency 0, IRQ 54
	Memory at fe080000 (32-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: snd_hda_intel

02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 09)
Module                  Size  Used by
ipt_MASQUERADE         16384  3 
nf_nat_masquerade_ipv4    16384  1 ipt_MASQUERADE
iptable_nat            16384  1 
nf_nat_ipv4            16384  1 iptable_nat
nf_nat                 24576  2 nf_nat_ipv4,nf_nat_masquerade_ipv4
nf_conntrack_ipv4      16384  2 
nf_defrag_ipv4         16384  1 nf_conntrack_ipv4
xt_conntrack           16384  1 
nf_conntrack          106496  5 nf_nat,nf_nat_ipv4,xt_conntrack,nf_nat_masquerade_ipv4,nf_conntrack_ipv4
ipt_REJECT             16384  2 
nf_reject_ipv4         16384  1 ipt_REJECT
xt_CHECKSUM            16384  1 
iptable_mangle         16384  1 
xt_tcpudp              16384  6 
bridge                126976  0 
stp                    16384  1 bridge
llc                    16384  2 stp,bridge
ip6table_filter        16384  0 
ip6_tables             28672  1 ip6table_filter
iptable_filter         16384  1 
ip_tables              24576  3 iptable_filter,iptable_mangle,iptable_nat
x_tables               36864  10 ip6table_filter,xt_CHECKSUM,ip_tables,xt_tcpudp,ipt_MASQUERADE,xt_conntrack,iptable_filter,ipt_REJECT,iptable_mangle,ip6_tables
rfcomm                 69632  0 
bnep                   20480  2 
bluetooth             520192  10 bnep,rfcomm
nfsd                  315392  0 
auth_rpcgss            57344  1 nfsd
nfs_acl                16384  1 nfsd
nfs                   253952  0 
lockd                  90112  2 nfs,nfsd
grace                  16384  2 nfsd,lockd
sunrpc                331776  5 nfs,nfsd,auth_rpcgss,lockd,nfs_acl
fscache                65536  1 nfs
binfmt_misc            20480  1 
hid_logitech_hidpp     20480  0 
snd_hda_codec_hdmi     53248  1 
arc4                   16384  2 
eeepc_wmi              16384  0 
asus_wmi               28672  1 eeepc_wmi
sparse_keymap          16384  1 asus_wmi
ath9k                 143360  0 
ath9k_common           36864  1 ath9k
ath9k_hw              479232  2 ath9k_common,ath9k
snd_hda_codec_realtek    90112  1 
ath                    32768  3 ath9k_common,ath9k,ath9k_hw
snd_hda_codec_generic    73728  1 snd_hda_codec_realtek
mac80211              733184  1 ath9k
snd_hda_intel          40960  5 
snd_hda_codec         135168  4 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_intel
snd_hda_core           73728  5 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel
snd_hwdep              16384  1 snd_hda_codec
edac_mce_amd           24576  0 
edac_core              53248  0 
k10temp                16384  0 
fam15h_power           16384  0 
kvm_amd                61440  0 
kvm                   544768  1 kvm_amd
cfg80211              561152  4 ath,ath9k_common,ath9k,mac80211
irqbypass              16384  1 kvm
crct10dif_pclmul       16384  0 
crc32_pclmul           16384  0 
ghash_clmulni_intel    16384  0 
snd_pcm               106496  4 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel,snd_hda_core
aesni_intel           167936  0 
dm_multipath           24576  0 
aes_x86_64             20480  1 aesni_intel
lrw                    16384  1 aesni_intel
gf128mul               16384  1 lrw
glue_helper            16384  1 aesni_intel
ablk_helper            16384  1 aesni_intel
cryptd                 20480  3 ghash_clmulni_intel,aesni_intel,ablk_helper
snd_seq_midi           16384  0 
snd_seq_midi_event     16384  1 snd_seq_midi
snd_rawmidi            32768  1 snd_seq_midi
snd_seq                69632  2 snd_seq_midi_event,snd_seq_midi
input_leds             16384  0 
serio_raw              16384  0 
snd_seq_device         16384  3 snd_seq,snd_rawmidi,snd_seq_midi
snd_timer              32768  2 snd_pcm,snd_seq
snd                    81920  21 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel,snd_seq_device
soundcore              16384  1 snd
shpchp                 36864  0 
8250_fintek            16384  0 
i2c_piix4              24576  0 
tpm_infineon           20480  0 
parport_pc             36864  0 
ppdev                  20480  0 
mac_hid                16384  0 
lp                     20480  0 
parport                49152  3 lp,ppdev,parport_pc
dm_mirror              24576  0 
dm_region_hash         24576  1 dm_mirror
dm_log                 20480  2 dm_region_hash,dm_mirror
hid_logitech_dj        20480  0 
hid_generic            16384  0 
usbhid                 49152  0 
hid                   118784  4 hid_generic,usbhid,hid_logitech_dj,hid_logitech_hidpp
nouveau              1482752  3 
mxm_wmi                16384  1 nouveau
video                  40960  2 nouveau,asus_wmi
i2c_algo_bit           16384  1 nouveau
ttm                    94208  1 nouveau
drm_kms_helper        151552  1 nouveau
psmouse               131072  0 
syscopyarea            16384  1 drm_kms_helper
sysfillrect            16384  1 drm_kms_helper
sysimgblt              16384  1 drm_kms_helper
fb_sys_fops            16384  1 drm_kms_helper
sata_sil24             20480  4 
drm                   360448  6 ttm,drm_kms_helper,nouveau
ahci                   36864  4 
r8169                  86016  0 
libahci                32768  1 ahci
mii                    16384  1 r8169
fjes                   28672  0 
wmi                    20480  3 mxm_wmi,nouveau,asus_wmi

rickshaw
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Re: Sound not working in Mint 18.3

Post by rickshaw » Tue Feb 27, 2018 8:00 pm

Marziano wrote:
Tue Feb 27, 2018 11:39 am
Audio: Card-1 NVIDIA GK107 HDMI Audio Controller
driver: snd_hda_intel bus-ID: 01:00.1
Card-2 Advanced Micro Devices [AMD/ATI] SBx00 Azalia (Intel HDA)
driver: snd_hda_intel bus-ID: 00:14.2
Sound: Advanced Linux Sound Architecture v: k4.4.0-116-generic
This just might help:
Install alsamixergui. Open a terminal and run:

Code: Select all

sudo apt-get install alsamixergui
Run the alsamixer in the terminal:

Code: Select all

alsamixer
Press F6 and choose the one or the other of your sound cards and test if the sound works.
Somtimes force reloading alsa could help. To do that open a terminal and run:

Code: Select all

sudo alsa force-reload
It will take some seconds before it is done. Reboot your computer and see if you get any sound.

cheers
Sound still not working. :( :(

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Sir Charles
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Re: Sound not working in Mint 18.3

Post by Sir Charles » Tue Feb 27, 2018 8:02 pm

Sorry about that :(
Others will surely get it back on track.
I suppose that's one of the ironies of life, doing the wrong thing at the right moment -C.C.

rickshaw
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Re: Sound not working in Mint 18.3

Post by rickshaw » Tue Feb 27, 2018 9:18 pm

Marziano wrote:
Tue Feb 27, 2018 8:02 pm
Sorry about that :(
Others will surely get it back on track.
I hope so. Not your fault. Thanks for trying.

rickshaw
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Re: Sound not working in Mint 18.3

Post by rickshaw » Wed Feb 28, 2018 10:13 am

Everybody given up? Is my problem so unimportant or unsolvable?

asinoro
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Re: Sound not working in Mint 18.3

Post by asinoro » Wed Feb 28, 2018 11:38 am

rickshaw wrote:
Wed Feb 28, 2018 10:13 am
Everybody given up? Is my problem so unimportant or unsolvable?
Don't be rude since nobody pay us and we do it from our free time and energy.

Try to rename the pulseaudio folder .config/pulse to pulse.back when you reboot will make a new one.
Home folder > View > Show Hidden Files > .config > pulse

rickshaw
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Re: Sound not working in Mint 18.3

Post by rickshaw » Wed Feb 28, 2018 9:52 pm

asinoro wrote:
Wed Feb 28, 2018 11:38 am
rickshaw wrote:
Wed Feb 28, 2018 10:13 am
Everybody given up? Is my problem so unimportant or unsolvable?
Don't be rude since nobody pay us and we do it from our free time and energy.

Try to rename the pulseaudio folder .config/pulse to pulse.back when you reboot will make a new one.
Home folder > View > Show Hidden Files > .config > pulse
I am aware that you are not being paid. However, it is strange that suddenly nothing is being done to help me. I have researched this problem extensively but there appears to be no obvious answer. I apologise if I have offended you.

Done that, still no sound.

Code: Select all

$ ls -al .config/pulse*
.config/pulse:
total 60
drwx------  2 brian brian  4096 Mar  1 09:43 .
drwxr-xr-x 32 brian brian  4096 Mar  1 09:43 ..
-rw-r--r--  1 brian brian 16384 Mar  1 09:43 5ac199d15479d7edc1963a8a575e2222-card-database.tdb
-rw-r--r--  1 brian brian    43 Mar  1 09:43 5ac199d15479d7edc1963a8a575e2222-default-sink
-rw-r--r--  1 brian brian    42 Mar  1 09:43 5ac199d15479d7edc1963a8a575e2222-default-source
-rw-r--r--  1 brian brian 12288 Mar  1 09:47 5ac199d15479d7edc1963a8a575e2222-device-volumes.tdb
-rw-r--r--  1 brian brian 12288 Mar  1 09:43 5ac199d15479d7edc1963a8a575e2222-stream-volumes.tdb
-rw-------  1 brian brian   256 Mar  1 09:43 cookie

.config/pulse.back:
total 60
drwx------  2 brian brian  4096 Jun 13  2016 .
drwxr-xr-x 32 brian brian  4096 Mar  1 09:43 ..
-rw-r--r--  1 brian brian 16384 Jul 27  2017 5ac199d15479d7edc1963a8a575e2222-card-database.tdb
-rw-r--r--  1 brian brian    43 Mar  1 08:03 5ac199d15479d7edc1963a8a575e2222-default-sink
-rw-r--r--  1 brian brian    42 Mar  1 08:03 5ac199d15479d7edc1963a8a575e2222-default-source
-rw-r--r--  1 brian brian 12288 Feb 28 22:07 5ac199d15479d7edc1963a8a575e2222-device-volumes.tdb
-rw-r--r--  1 brian brian 12288 Feb 28 22:09 5ac199d15479d7edc1963a8a575e2222-stream-volumes.tdb
-rw-------  1 brian brian   256 Jun 13  2016 cookie

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Sir Charles
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Re: Sound not working in Mint 18.3

Post by Sir Charles » Thu Mar 01, 2018 3:36 am

Hi rickshaw,
You could try reinstalling Alsa and Pulse audio in the following manner:

Code: Select all

sudo apt-get remove --purge alsa-base pulseaudio

Code: Select all

sudo apt-get install alsa-base pulseaudio
And force reload Alsa again:

Code: Select all

sudo alsa force-reload
Reboot and see if it will work.
I suppose that's one of the ironies of life, doing the wrong thing at the right moment -C.C.

rickshaw
Level 2
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Posts: 61
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Re: Sound not working in Mint 18.3

Post by rickshaw » Thu Mar 01, 2018 3:54 am

Marziano wrote:
Thu Mar 01, 2018 3:36 am
Hi rickshaw,
You could try reinstalling Alsa and Pulse audio in the following manner:

Code: Select all

sudo apt-get remove --purge alsa-base pulseaudio

Code: Select all

sudo apt-get install alsa-base pulseaudio
And force reload Alsa again:

Code: Select all

sudo alsa force-reload
Reboot and see if it will work.

Code: Select all

# apt-get remove --purge alsa-base pulseaudi
Reading package lists... Done
Building dependency tree       
Reading state information... Done
E: Unable to locate package pulseaudi
Nirvanna ~ #  apt-get install alsa-base pulseaudio
Reading package lists... Done
Building dependency tree       
Reading state information... Done
alsa-base is already the newest version (1.0.25+dfsg-0ubuntu5).
pulseaudio is already the newest version (1:8.0-0ubuntu3.8).
The following packages were automatically installed and are no longer required:
  libwraster5 mokutil
Use 'apt autoremove' to remove them.
0 to upgrade, 0 to newly install, 0 to remove and 1 not to upgrade.
Nirvanna ~ # alsa force-reload
Unloading ALSA sound driver modules: snd-hda-codec-hdmi snd-hda-codec-realtek snd-hda-codec-generic snd-hda-intel snd-hda-codec snd-hda-core snd-seq-midi snd-hwdep snd-seq-midi-event snd-pcm snd-rawmidi snd-seq snd-seq-device snd-timer (failed: modules still loaded: snd-hda-codec-hdmi snd-hda-codec-realtek snd-hda-codec-generic snd-hda-intel snd-hda-codec snd-hda-core snd-hwdep snd-pcm snd-timer).
Loading ALSA sound driver modules: snd-hda-codec-hdmi snd-hda-codec-realtek snd-hda-codec-generic snd-hda-intel snd-hda-codec snd-hda-core snd-seq-midi snd-hwdep snd-seq-midi-event snd-pcm snd-rawmidi snd-seq snd-seq-device snd-timer.
Nirvanna ~ # 
OK, now rebooting...

Still no sound.

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Sir Charles
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Re: Sound not working in Mint 18.3

Post by Sir Charles » Thu Mar 01, 2018 4:06 am

Sorry to point out the quite obvious, it is sometimes easy to overlook. Have you checked in the Pulse Audio Volume Control that you have the proper settings?
pavucontrol.png
I suppose that's one of the ironies of life, doing the wrong thing at the right moment -C.C.

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