Cinnamon freeze when playing sound on usb dongled headset

Questions about codecs, DVD playback, web plugins...
Forum rules
Before you post please read how to get help
Post Reply
l4tschen
Level 1
Level 1
Posts: 2
Joined: Fri Mar 09, 2018 4:04 am

Cinnamon freeze when playing sound on usb dongled headset

Post by l4tschen » Fri Mar 09, 2018 4:18 am

Hey all,

I have a
- Dell XPS 15 with
- Linux Mint 18.3 Cinnamon 64bit installed on it.
- Cinnamon version is 3.6.7
- Kernel is 4.13.0-36-generic

I also have a Bluetooth headset (Jabra Evolve 65 UC Duo) with an USB Dongle (Jabra Link 360). The dongle is auto-paired with the headset, so I do not need to connect it directly via bluetooth to my notebook.

When I plug the dongle into my notebook, it is recognized and shown in pulseaudio. I can also select it. But as soon as I play any sound on it (for example the speaker test, or a youtube video), I can no longer select any other open windows. all are freezed, it seems like I would click through them. All goes back to normal as soon as I plug out the USB dongle.

Currently I have no idea where to start investigating, so maybe you can give me some hints where to look? All worked well until recently, and on my dual boot windows, it's still worknig.

Here is inxi -Fxz:

Code: Select all

System:    Host: tobias Kernel: 4.13.0-36-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 2.24.30)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: Dell (portable) product: XPS 15 9550
           Mobo: Dell model: 0N7TVV v: A01
           Bios: Dell v: 1.2.25 date: 05/07/2017
CPU:       Quad core Intel Core i7-6700HQ (-HT-MCP-) cache: 6144 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 20736
           clock speeds: max: 3500 MHz 1: 2600 MHz 2: 2600 MHz 3: 2600 MHz
           4: 2600 MHz 5: 2600 MHz 6: 2600 MHz 7: 2600 MHz 8: 2600 MHz
Graphics:  Card-1: Intel Skylake Integrated Graphics bus-ID: 00:02.0
           Card-2: NVIDIA GM107M [GeForce GTX 960M] bus-ID: 01:00.0
           Display Server: X.Org 1.18.4 drivers: (unloaded: fbdev,vesa) FAILED: nouveau
           Resolution: 3840x2160@60.00hz, 3840x2160@60.00hz
           GLX Renderer: Mesa DRI Intel HD Graphics 530 (Skylake GT2)
           GLX Version: 3.0 Mesa 18.0.0-rc4 Direct Rendering: Yes
Audio:     Card Intel Sunrise Point-H HD Audio
           driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: Advanced Linux Sound Architecture v: k4.13.0-36-generic
Network:   Card: Broadcom BCM43602 802.11ac Wireless LAN SoC
           driver: brcmfmac bus-ID: 02:00.0
           IF: wlp2s0 state: up mac: <filter>
Drives:    HDD Total Size: NA (-) ID-1: /dev/nvme0n1 model: N/A size: 1024.2GB
Partition: ID-1: / size: 474G used: 225G (50%) fs: ext4 dev: /dev/nvme0n1p4
           ID-2: swap-1 size: 35.65GB used: 0.00GB (0%) fs: swap dev: /dev/nvme0n1p7
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 64.5C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 280 Uptime: 46 min Memory: 2310.9/32021.4MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

l4tschen
Level 1
Level 1
Posts: 2
Joined: Fri Mar 09, 2018 4:04 am

Re: Cinnamon freeze when playing sound on usb dongled headset

Post by l4tschen » Wed Jun 20, 2018 7:16 am

Finally figured out what went wrong. The headset was recognized as a "Keyboard", so the keys have to be disabled:

Add this:
Section "InputClass"
Identifier "Jabra LINK 360"
MatchProduct "Jabra LINK 360"
Option "ButtonMapping" "0 0 0 0 0 0 0 0 0 0 0 0 0"
EndSection

To /usr/share/X11/xorg.conf.d/50-jabra.conf

Maybe that helps other people with similar issues!

Post Reply

Return to “Sound, Multimedia, & Codecs”