Sound died after update.

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rde
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Posts: 8
Joined: Fri Apr 27, 2018 9:59 am

Sound died after update.

Post by rde » Fri Apr 27, 2018 10:23 am

I updated from 1:8.0-0ubuntu3.8 to 1:8.0-0ubuntu3.9 and my sound died. The sound worked fine the evening before I installed the update.

I updated to Linux Mint 18.3 Sylvia after the sound died to see if that would help, but nothing changed.

My sound page shows a dummy output even though the speakers have not been unplugged or turned off.

I am not very computer literate so please be patient with me. My son switched me to Linux from Windows and I have no regrets.

rde
Level 1
Level 1
Posts: 8
Joined: Fri Apr 27, 2018 9:59 am

Re: Sound died after update.

Post by rde » Fri Apr 27, 2018 11:30 am

Code: Select all

System:    Host: -Inspiron-530 Kernel: 4.13.0-39-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: Dell product: Inspiron 530
           Mobo: Dell model: 0FM586 v: ���
           Bios: Dell v: 1.0.15 date: 06/20/2008
CPU:       Quad core Intel Core2 Quad Q6600 (-MCP-) cache: 4096 KB
           flags: (lm nx sse sse2 sse3 ssse3 vmx) bmips: 19149
           clock speeds: max: 2400 MHz 1: 1595 MHz 2: 1595 MHz 3: 1595 MHz
           4: 1595 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] RV635 [Radeon HD 3650/3750/4570/4580]
           bus-ID: 01:00.0
           Display Server: X.Org 1.18.4 drivers: ati,radeon (unloaded: fbdev,vesa)
           Resolution: 1920x1080@60.00hz
           GLX Renderer: AMD RV635 (DRM 2.50.0 / 4.13.0-39-generic, LLVM 5.0.0)
           GLX Version: 3.0 Mesa 17.2.8 Direct Rendering: Yes
Audio:     Card-1 Advanced Micro Devices [AMD/ATI] RV635 HDMI Audio [Radeon HD 3600 Series]
           driver: snd_hda_intel bus-ID: 01:00.1
           Card-2 Intel 82801I (ICH9 Family) HD Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k4.13.0-39-generic
Network:   Card: Intel 82562V-2 10/100 Network Connection
           driver: e1000e v: 3.2.6-k port: ff00 bus-ID: 00:19.0
           IF: eth0 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 500.1GB (10.3% used)
           ID-1: /dev/sda model: ST3500418AS size: 500.1GB
Partition: ID-1: / size: 455G used: 45G (11%) fs: ext4 dev: /dev/sda1
           ID-2: swap-1 size: 4.29GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 40.0C mobo: N/A gpu: 83.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 178 Uptime: 8 min Memory: 1117.7/3943.9MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

rde
Level 1
Level 1
Posts: 8
Joined: Fri Apr 27, 2018 9:59 am

Re: Sound died after update.

Post by rde » Fri Apr 27, 2018 11:32 am

I do not have a sound card. It comes from the motherboard.

Hoser Rob
Level 12
Level 12
Posts: 4213
Joined: Sat Dec 15, 2012 8:57 am

Re: Sound died after update.

Post by Hoser Rob » Fri Apr 27, 2018 12:04 pm

A list of recent updates would be useful. Copy/paste this to the terminal and copy/paste the text output here:

Code: Select all

less /var/log/apt/history.log

rde
Level 1
Level 1
Posts: 8
Joined: Fri Apr 27, 2018 9:59 am

Re: Sound died after update.

Post by rde » Fri Apr 27, 2018 5:14 pm

I will post that in the morning. No time now.

rde
Level 1
Level 1
Posts: 8
Joined: Fri Apr 27, 2018 9:59 am

Re: Sound died after update.

Post by rde » Sat Apr 28, 2018 6:35 am

Code: Select all

Start-Date: 2018-04-06  11:32:11
Commandline: /usr/sbin/synaptic --hide-main-window --non-interactive --parent-window-id 41943065 -o Synaptic::closeZvt=true --progress-str Please wait, this can take some time --finish-str Update is complete --set-selections-file /tmp/tmp
w002jvi6
Requested-By: robert (1000)
Upgrade: openjdk-8-jre:amd64 (8u151-b12-0ubuntu0.16.04.2, 8u162-b12-0ubuntu0.16.04.2), ruby2.3:amd64 (2.3.1-2~16.04.6, 2.3.1-2~16.04.7), libvncclient1:amd64 (0.9.10+dfsg-3ubuntu0.16.04.1, 0.9.10+dfsg-3ubuntu0.16.04.2), libraw15:amd64 (0.1
7.1-1ubuntu0.1, 0.17.1-1ubuntu0.2), xdg-user-dirs:amd64 (0.15-2ubuntu6, 0.15-2ubuntu6.16.04.1), libavahi-glib1:amd64 (0.6.32~rc+dfsg-1ubuntu2, 0.6.32~rc+dfsg-1ubuntu2.1), lshw:amd64 (02.17-1.1ubuntu3.4, 02.17-1.1ubuntu3.5), libavahi-commo
n-data:amd64 (0.6.32~rc+dfsg-1ubuntu2, 0.6.32~rc+dfsg-1ubuntu2.1), libavahi-common-data:i386 (0.6.32~rc+dfsg-1ubuntu2, 0.6.32~rc+dfsg-1ubuntu2.1), libavahi-common3:amd64 (0.6.32~rc+dfsg-1ubuntu2, 0.6.32~rc+dfsg-1ubuntu2.1), libavahi-commo
n3:i386 (0.6.32~rc+dfsg-1ubuntu2, 0.6.32~rc+dfsg-1ubuntu2.1), python-crypto:amd64 (2.6.1-6ubuntu0.16.04.2, 2.6.1-6ubuntu0.16.04.3), libruby2.3:amd64 (2.3.1-2~16.04.6, 2.3.1-2~16.04.7), avahi-daemon:amd64 (0.6.32~rc+dfsg-1ubuntu2, 0.6.32~r
c+dfsg-1ubuntu2.1), libavahi-core7:amd64 (0.6.32~rc+dfsg-1ubuntu2, 0.6.32~rc+dfsg-1ubuntu2.1), avahi-autoipd:amd64 (0.6.32~rc+dfsg-1ubuntu2, 0.6.32~rc+dfsg-1ubuntu2.1), openjdk-8-jre-headless:amd64 (8u151-b12-0ubuntu0.16.04.2, 8u162-b12-0
ubuntu0.16.04.2), python3-crypto:amd64 (2.6.1-6ubuntu0.16.04.2, 2.6.1-6ubuntu0.16.04.3), avahi-utils:amd64 (0.6.32~rc+dfsg-1ubuntu2, 0.6.32~rc+dfsg-1ubuntu2.1), libavahi-client3:amd64 (0.6.32~rc+dfsg-1ubuntu2, 0.6.32~rc+dfsg-1ubuntu2.1), 
libavahi-client3:i386 (0.6.32~rc+dfsg-1ubuntu2, 0.6.32~rc+dfsg-1ubuntu2.1), hdparm:amd64 (9.48+ds-1, 9.48+ds-1ubuntu0.1)
End-Date: 2018-04-06  11:33:10

Start-Date: 2018-04-15  20:04:21
Commandline: /usr/sbin/synaptic --hide-main-window --non-interactive --parent-window-id 41943146 -o Synaptic::closeZvt=true --progress-str Please wait, this can take some time --finish-str Update is complete --set-selections-file /tmp/tmp
6_lgvltr
Requested-By: robert (1000)
Upgrade: libavutil-ffmpeg54:amd64 (7:2.8.11-0ubuntu0.16.04.1, 7:2.8.14-0ubuntu0.16.04.1), libavfilter-ffmpeg5:amd64 (7:2.8.11-0ubuntu0.16.04.1, 7:2.8.14-0ubuntu0.16.04.1), libswresample-ffmpeg1:amd64 (7:2.8.11-0ubuntu0.16.04.1, 7:2.8.14-0
ubuntu0.16.04.1), libwayland-client0:amd64 (1.12.0-1~ubuntu16.04.2, 1.12.0-1~ubuntu16.04.3), libpostproc-ffmpeg53:amd64 (7:2.8.11-0ubuntu0.16.04.1, 7:2.8.14-0ubuntu0.16.04.1), libavcodec-extra:amd64 (7:2.8.11-0ubuntu0.16.04.1, 7:2.8.14-0u
buntu0.16.04.1), libswscale-ffmpeg3:amd64 (7:2.8.11-0ubuntu0.16.04.1, 7:2.8.14-0ubuntu0.16.04.1), libavresample-ffmpeg2:amd64 (7:2.8.11-0ubuntu0.16.04.1, 7:2.8.14-0ubuntu0.16.04.1), libavformat-ffmpeg56:amd64 (7:2.8.11-0ubuntu0.16.04.1, 7
:2.8.14-0ubuntu0.16.04.1), libavcodec-ffmpeg-extra56:amd64 (7:2.8.11-0ubuntu0.16.04.1, 7:2.8.14-0ubuntu0.16.04.1), patch:amd64 (2.7.5-1, 2.7.5-1ubuntu0.16.04.1), libwayland-server0:amd64 (1.12.0-1~ubuntu16.04.2, 1.12.0-1~ubuntu16.04.3), l
ibwayland-cursor0:amd64 (1.12.0-1~ubuntu16.04.2, 1.12.0-1~ubuntu16.04.3)
End-Date: 2018-04-15  20:04:50

Start-Date: 2018-04-18  20:22:48
Commandline: /usr/sbin/synaptic --hide-main-window --non-interactive --parent-window-id 35651603 -o Synaptic::closeZvt=true --progress-str Please wait, this can take some time --finish-str Update is complete --set-selections-file /tmp/tmp
h2dvlqwe
Requested-By: robert (1000)
Upgrade: libpam0g:amd64 (1.1.8-3.2ubuntu2, 1.1.8-3.2ubuntu2.1), perl-base:amd64 (5.22.1-9ubuntu0.2, 5.22.1-9ubuntu0.3), libpam-modules:amd64 (1.1.8-3.2ubuntu2, 1.1.8-3.2ubuntu2.1), ruby2.3:amd64 (2.3.1-2~16.04.7, 2.3.1-2~16.04.9), perl-mo
dules-5.22:amd64 (5.22.1-9ubuntu0.2, 5.22.1-9ubuntu0.3), google-chrome-stable:amd64 (65.0.3325.181-1, 66.0.3359.117-1), libpam-runtime:amd64 (1.1.8-3.2ubuntu2, 1.1.8-3.2ubuntu2.1), ibus-gtk:i386 (1.5.11-1ubuntu2, 1.5.11-1ubuntu2.1), libpe
rl5.22:amd64 (5.22.1-9ubuntu0.2, 5.22.1-9ubuntu0.3), libruby2.3:amd64 (2.3.1-2~16.04.7, 2.3.1-2~16.04.9), libpam-modules-bin:amd64 (1.1.8-3.2ubuntu2, 1.1.8-3.2ubuntu2.1), libibus-1.0-5:amd64 (1.5.11-1ubuntu2, 1.5.11-1ubuntu2.1), libibus-1
.0-5:i386 (1.5.11-1ubuntu2, 1.5.11-1ubuntu2.1), gir1.2-ibus-1.0:amd64 (1.5.11-1ubuntu2, 1.5.11-1ubuntu2.1), perl:amd64 (5.22.1-9ubuntu0.2, 5.22.1-9ubuntu0.3)
End-Date: 2018-04-18  20:23:46

Start-Date: 2018-04-22  08:41:16
Commandline: /usr/sbin/synaptic --hide-main-window --non-interactive --parent-window-id 35651609 -o Synaptic::closeZvt=true --progress-str Please wait, this can take some time --finish-str Update is complete --set-selections-file /tmp/tmpamaxtmai
Requested-By: robert (1000)
Upgrade: openssl:amd64 (1.0.2g-1ubuntu4.11, 1.0.2g-1ubuntu4.12), libssl1.0.0:i386 (1.0.2g-1ubuntu4.11, 1.0.2g-1ubuntu4.12), libssl1.0.0:amd64 (1.0.2g-1ubuntu4.11, 1.0.2g-1ubuntu4.12)
End-Date: 2018-04-22  08:41:33

Start-Date: 2018-04-23  21:47:45
Commandline: /usr/sbin/synaptic --hide-main-window --non-interactive --parent-window-id 35651662 -o Synaptic::closeZvt=true --progress-str Please wait, this can take some time --finish-str Update is complete --set-selections-file /tmp/tmp69hqvrf2
Requested-By: robert (1000)
Upgrade: libpulsedsp:i386 (1:8.0-0ubuntu3.8, 1:8.0-0ubuntu3.9), libpulsedsp:amd64 (1:8.0-0ubuntu3.8, 1:8.0-0ubuntu3.9), pulseaudio:amd64 (1:8.0-0ubuntu3.8, 1:8.0-0ubuntu3.9), libpulse0:amd64 (1:8.0-0ubuntu3.8, 1:8.0-0ubuntu3.9), libpulse0:i386 (1:8.0-0ubuntu3.8, 1:8.0-0ubuntu3.9), libpulse-mainloop-glib0:i386 (1:8.0-0ubuntu3.8, 1:8.0-0ubuntu3.9), libpulse-mainloop-glib0:amd64 (1:8.0-0ubuntu3.8, 1:8.0-0ubuntu3.9), pulseaudio-module-x11:amd64 (1:8.0-0ubuntu3.8, 1:8.0-0ubuntu3.9), pulseaudio-module-bluetooth:amd64 (1:8.0-0ubuntu3.8, 1:8.0-0ubuntu3.9), pulseaudio-utils:amd64 (1:8.0-0ubuntu3.8, 1:8.0-0ubuntu3.9)
End-Date: 2018-04-23  21:48:08

Start-Date: 2018-04-24  19:18:39
Requested-By: robert (1000)
Install: qml-module-qtquick-privatewidgets:amd64 (5.5.1-1ubuntu1, automatic), qml-module-qtquick-window2:amd64 (5.5.1-2ubuntu6, automatic), qtdeclarative5-quicklayouts-plugin:amd64 (5.5.1-1ubuntu1, automatic), qml-module-qtquick2:amd64 (5.5.1-2ubuntu6, automatic), qtdeclarative5-dialogs-plugin:amd64 (5.5.1-1ubuntu1, automatic), qml-module-qtquick-controls:amd64 (5.5.1-1ubuntu1, automatic), qml-module-qtquick-layouts:amd64 (5.5.1-1ubuntu1, automatic), qml-module-qtquick-dialogs:amd64 (5.5.1-1ubuntu1, automatic), qtdeclarative5-window-plugin:amd64 (5.5.1-2ubuntu6, automatic), qtdeclarative5-controls-plugin:amd64 (5.5.1-1ubuntu1, automatic), qtdeclarative5-qtquick2-plugin:amd64 (5.5.1-2ubuntu6, automatic)
End-Date: 2018-04-24  19:18:56

Start-Date: 2018-04-24  19:28:29
Commandline: /usr/bin/apt upgrade
Install: libllvm5.0:amd64 (1:5.0-3~16.04.1, automatic), libllvm5.0:i386 (1:5.0-3~16.04.1, automatic), libsensors4:i386 (1:3.4.0-2, automatic)
Upgrade: dbus-x11:amd64 (1.10.6-1ubuntu3.1, 1.10.6-1ubuntu3.3), libgles2-mesa:amd64 (11.2.0-1ubuntu2.2, 17.2.8-0ubuntu0~16.04.1), libdbus-1-3:amd64 (1.10.6-1ubuntu3.1, 1.10.6-1ubuntu3.3), libdbus-1-3:i386 (1.10.6-1ubuntu3.1, 1.10.6-1ubunt
u3.3), xserver-xorg-video-amdgpu:amd64 (1.1.0-1, 1.1.2-0ubuntu0.16.04.1), linux-libc-dev:amd64 (4.4.0-62.83, 4.4.0-121.145), xserver-common:amd64 (2:1.18.4-0ubuntu0.2, 2:1.18.4-0ubuntu0.7), xserver-xorg-core:amd64 (2:1.18.4-0ubuntu0.2, 2:
1.18.4-0ubuntu0.7), libgles1-mesa:amd64 (11.2.0-1ubuntu2.2, 17.2.8-0ubuntu0~16.04.1), libsystemd0:amd64 (229-4ubuntu13, 229-4ubuntu21.2), libsystemd0:i386 (229-4ubuntu13, 229-4ubuntu21.2), grub-common:amd64 (2.02~beta2-36ubuntu3.2, 2.02~b
eta2-36ubuntu3.17), libavahi-glib1:amd64 (0.6.32~rc+dfsg-1ubuntu2.1, 0.6.32~rc+dfsg-1ubuntu2.2), dbus:amd64 (1.10.6-1ubuntu3.1, 1.10.6-1ubuntu3.3), libglapi-mesa:i386 (11.2.0-1ubuntu2.2, 17.2.8-0ubuntu0~16.04.1), libglapi-mesa:amd64 (11.2
.0-1ubuntu2.2, 17.2.8-0ubuntu0~16.04.1), libavahi-common-data:amd64 (0.6.32~rc+dfsg-1ubuntu2.1, 0.6.32~rc+dfsg-1ubuntu2.2), libavahi-common-data:i386 (0.6.32~rc+dfsg-1ubuntu2.1, 0.6.32~rc+dfsg-1ubuntu2.2), libavahi-common3:amd64 (0.6.32~r
c+dfsg-1ubuntu2.1, 0.6.32~rc+dfsg-1ubuntu2.2), libavahi-common3:i386 (0.6.32~rc+dfsg-1ubuntu2.1, 0.6.32~rc+dfsg-1ubuntu2.2), libxatracker2:amd64 (11.2.0-1ubuntu2.2, 17.2.8-0ubuntu0~16.04.1), grub2-common:amd64 (2.02~beta2-36ubuntu3.2, 2.0
2~beta2-36ubuntu3.17), libegl1-mesa-drivers:amd64 (11.2.0-1ubuntu2.2, 12.0.6-0ubuntu0.16.04.1), udev:amd64 (229-4ubuntu13, 229-4ubuntu21.2), libegl1-mesa:amd64 (11.2.0-1ubuntu2.2, 17.2.8-0ubuntu0~16.04.1), grub-pc:amd64 (2.02~beta2-36ubun
tu3.2, 2.02~beta2-36ubuntu3.17), libudev1:amd64 (229-4ubuntu13, 229-4ubuntu21.2), libudev1:i386 (229-4ubuntu13, 229-4ubuntu21.2), libgbm1:amd64 (11.2.0-1ubuntu2.2, 17.2.8-0ubuntu0~16.04.1), grub-pc-bin:amd64 (2.02~beta2-36ubuntu3.2, 2.02~
beta2-36ubuntu3.17), avahi-daemon:amd64 (0.6.32~rc+dfsg-1ubuntu2.1, 0.6.32~rc+dfsg-1ubuntu2.2), systemd-sysv:amd64 (229-4ubuntu13, 229-4ubuntu21.2), libavahi-core7:amd64 (0.6.32~rc+dfsg-1ubuntu2.1, 0.6.32~rc+dfsg-1ubuntu2.2), libwayland-e
gl1-mesa:amd64 (11.2.0-1ubuntu2.2, 17.2.8-0ubuntu0~16.04.1), libpam-systemd:amd64 (229-4ubuntu13, 229-4ubuntu21.2), systemd:amd64 (229-4ubuntu13, 229-4ubuntu21.2), libgl1-mesa-dri:i386 (11.2.0-1ubuntu2.2, 17.2.8-0ubuntu0~16.04.1), libgl1-mesa-dri:amd64 (11.2.0-1ubuntu2.2, 17.2.8-0ubuntu0~16.04.1), avahi-autoipd:amd64 (0.6.32~rc+dfsg-1ubuntu2.1, 0.6.32~rc+dfsg-1ubuntu2.2), libgl1-mesa-glx:i386 (11.2.0-1ubuntu2.2, 17.2.8-0ubuntu0~16.04.1), libgl1-mesa-glx:amd64 (11.2.0-1ubuntu2.2, 17.2.8-0ubuntu0~16.04.1), avahi-utils:amd64 (0.6.32~rc+dfsg-1ubuntu2.1, 0.6.32~rc+dfsg-1ubuntu2.2), linux-firmware:amd64 (1.157.8, 1.157.17), libavahi-client3:amd64 (0.6.32~rc+dfsg-1ubuntu2.1, 0.6.32~rc+dfsg-1ubuntu2.2), libavahi-client3:i386 (0.6.32~rc+dfsg-1ubuntu2.1, 0.6.32~rc+dfsg-1ubuntu2.2)
End-Date: 2018-04-24  19:37:11

Start-Date: 2018-04-24  19:44:22
Commandline: /usr/sbin/synaptic --hide-main-window --non-interactive --parent-window-id 54525955 -o Synaptic::closeZvt=true --progress-str Please wait, this can take some time --finish-str Update is complete --set-selections-file /tmp/tmp1f5mnl42
Install: libgoa-backend-1.0-1:amd64 (3.18.3-1ubuntu2, automatic), flatpak:amd64 (0.10.0-0alexlarsson1~xenial, automatic), libflatpak0:amd64 (0.10.0-0alexlarsson1~xenial, automatic), libcjs0f:amd64 (3.6.1+sylvia, automatic), python3-psutil:amd64 (3.4.2-1, automatic), libpeas-1.0-0-python2loader:amd64 (1.16.0-1ubuntu2, automatic), gir1.2-xplayer-1.0:amd64 (1.6.1+sylvia, automatic), gir1.2-flatpak-1.0:amd64 (0.10.0-0alexlarsson1~xenial, automatic), libpeas-1.0-0-python3loader:amd64 (1.16.0-1ubuntu2, automatic), dcraw:amd64 (9.21-0.2, automatic), xdg-desktop-portal-gtk:amd64 (0.7-0alexlarsson2~xenial, automatic), libmozjs-38-0:amd64 (38.2.1~rc0-0ubuntu5, automatic), gir1.2-appstream-1.0:amd64 (0.10.6-1~ubuntu16.04.2, automatic), xplayer-plugins:amd64 (1.6.1+sylvia, automatic), gnome-online-accounts:amd64 (3.18.3-1ubuntu2, automatic), libostree-1-1:amd64 (2017.12-0alexlarsson1~xenial, automatic), gir1.2-xplayer-plparser-1.0:amd64 (1.0.2+serena, automatic), mint-backgrounds-sylvia:amd64 (1.1, automatic), libappstream4:amd64 (0.10.6-1~ubuntu16.04.2, automatic), libstemmer0d:amd64 (0+svn585-1, automatic), python-setproctitle:amd64 (1.1.8-1build2, automatic), xdg-desktop-portal:amd64 (0.8-0alexlarsson2~xenial, automatic), python3-xapp:amd64 (1.0.1, automatic)
Upgrade: gir1.2-xapp-1.0:amd64 (1.0.2+serena, 1.0.4+sylvia), cinnamon-session:amd64 (3.2.0+serena, 3.6.0+sylvia), libcvc0:amd64 (3.2.4+serena, 3.6.2+sylvia), mintwelcome:amd64 (2.2.2, 2.2.6), mint-translations:amd64 (2016.12.12, 2018.01.06), libcinnamon-menu-3-0:amd64 (3.2.0+serena, 3.6.0+sylvia), libgksu2-0:amd64 (2.0.13~pre1-7linuxmint4, 2.0.13~pre1-7linuxmint5), mint-artwork-gnome:amd64 (2.6.47, 2.6.49), libnemo-extension1:amd64 (3.2.2+serena, 3.6.5+sylvia), mint-y-icons:amd64 (1.0.4, 1.1.3), xplayer-common:amd64 (1.2.2+serena, 1.6.1+sylvia), nemo-folder-color-switcher:amd64 (1.1.3, 1.1.7), xapps-common:amd64 (1.0.2+serena, 1.0.4+sylvia), apturl-common:amd64 (0.5.2+linuxmint4, 0.5.2+linuxmint5), mint-themes-gtk3:amd64 (3.18+11, 3.18+17), mintinstall:amd64 (7.7.5, 7.8.9), mint-themes:amd64 (1.4.8, 1.5.0), pix-data:amd64 (1.2.1+serena, 1.6.2+sylvia), cjs:amd64 (3.2.0+serena, 3.6.1+sylvia), libcscreensaver0:amd64 (3.2.13+serena, 3.6.1+sylvia), gdebi-core:amd64 (0.9.5.7xmint4, 0.9.5.7xmint5), gir1.2-meta-muffin-0.0:amd64 (3.2.2+serena, 3.6.0+sylvia), mintsources:amd64 (1.6.4, 1.7.2), mintsystem:amd64 (8.3.0, 8.3.4), mintlocale:amd64 (1.3.9, 1.4.4), mint-meta-codecs-core:amd64 (2016.05.04, 2017.06.25), libxreaderview3:amd64 (1.2.2+serena, 1.6.2+sylvia), nemo-share:amd64 (3.2.0+serena, 3.6.0+sylvia), nemo-data:amd64 (3.2.2+serena, 3.6.5+sylvia), gnome-screenshot:amd64 (3.18.0-2linuxmint1, 3.18.0-2linuxmint2), gir1.2-cinnamondesktop-3.0:amd64 (3.2.4+serena, 3.6.2+sylvia), nemo:amd64 (3.2.2+serena, 3.6.5+sylvia), gdebi:amd64 (0.9.5.7xmint4, 0.9.5.7xmint5), gir1.2-cvc-1.0:amd64 (3.2.4+serena, 3.6.2+sylvia), mint-meta-cinnamon:amd64 (2016.11.28, 2017.09.19), python-nemo:amd64 (3.2.0+serena, 3.6.0+sylvia), muffin-common:amd64 (3.2.2+serena, 3.6.0+sylvia), libcinnamon-desktop4:amd64 (3.2.4+serena, 3.6.2+sylvia), mdm:amd64 (2.0.17+serena, 2.0.19+sylvia), mint-artwork-common:amd64 (2.1.0.1, 2.1.8.1), xplayer-plugins-extra:amd64 (1.2.2+serena, 1.6.1+sylvia), libcinnamon-control-center1:amd64 (3.2.1+serena, 3.6.5+sylvia), apturl:amd64 (0.5.2+linuxmint4, 0.5.2+linuxmint5), cinnamon-session-common:amd64 (3.2.0+serena, 3.6.0+sylvia), libmuffin0:amd64 (3.2.2+serena, 3.6.0+sylvia), cinnamon-control-center:amd64 (3.2.1+serena, 3.6.5+sylvia), ubuntu-system-adjustments:amd64 (2016.09.02, 2017.05.21), mint-meta-codecs:amd64 (2016.05.04, 2017.06.25), pix:amd64 (1.2.1+serena, 1.6.2+sylvia), libxreaderdocument3:amd64 (1.2.2+serena, 1.6.2+sylvia), nemo-fileroller:amd64 (3.2.1+serena, 3.6.0+sylvia), mint-common:amd64 (1.2.7, 1.2.9), mint-artwork-cinnamon:amd64 (5.4, 5.7), cinnamon-themes:amd64 (2016.12.07, 2017.06.20), mint-meta-core:amd64 (2016.11.28, 2017.09.19), cinnamon-screensaver:amd64 (3.2.13+serena, 3.6.1+sylvia), mintdrivers:amd64 (1.3.4, 1.3.7), mintbackup:amd64 (2.2.7, 2.3.2), xed:amd64 (1.2.2+serena, 1.6.3+sylvia), mintstick:amd64 (1.3.1, 1.3.5), mintupload:amd64 (4.0.9, 4.1.1), mint-mdm-themes-html:amd64 (2.0.13, 2.0.15), mintupdate:amd64 (5.2.1.2, 5.3.2.1), xed-common:amd64 (1.2.2+serena, 1.6.3+sylvia), cinnamon-settings-daemon:amd64 (3.2.1+serena, 3.6.2+sylvia), mint-info-cinnamon:amd64 (2016.11.02, 2017.10.27), xviewer:amd64 (1.2.2+serena, 1.6.1+sylvia), mint-y-theme:amd64 (1.1.5, 1.2.3), folder-color-switcher:amd64 (1.1.3, 1.1.7), cinnamon-control-center-data:amd64 (3.2.1+serena, 3.6.5+sylvia), nemo-emblems:amd64 (3.2.3, 3.6.0+sylvia), cinnamon:amd64 (3.2.7+serena, 3.6.7+sylvia), cinnamon-screensaver-x-plugin:amd64 (3.2.13+serena, 3.6.1+sylvia), gir1.2-nemo-3.0:amd64 (3.2.2+serena, 3.6.5+sylvia), mintnanny:amd64 (1.5.2, 1.5.4), cinnamon-screensaver-pam-helper:amd64 (3.2.13+serena, 3.6.1+sylvia), gir1.2-cmenu-3.0:amd64 (3.2.0+serena, 3.6.0+sylvia), synaptic:amd64 (0.83linuxmint3, 0.83linuxmint4), libxplayer0:amd64 (1.2.2+serena, 1.6.1+sylvia), cinnamon-l10n:amd64 (3.2.2, 3.6.4), xreader:amd64 (1.2.2+serena, 1.6.2+sylvia), xplayer:amd64 (1.2.2+serena, 1.6.1+sylvia), desktop-file-utils:amd64 (0.22-1ubuntu5.1, 0.22+linuxmint1), cinnamon-desktop-data:amd64 (3.2.4+serena, 3.6.2+sylvia), cinnamon-common:amd64 (3.2.7+serena, 3.6.7+sylvia), xreader-common:amd64 (1.2.2+serena, 1.6.2+sylvia), libcaja-extension1:amd64 (1.16.6-1+serena, 1.18.5-1+sonya), libxapp1:amd64 (1.0.2+serena, 1.0.4+sylvia), base-files:amd64 (18.1.0, 18.3.0), mint-x-icons:amd64 (1.4.0, 1.4.6)
Remove: libcjs0e:amd64 (3.2.0+serena), xplayer-mozilla:amd64 (1.2.2+serena)
End-Date: 2018-04-24  19:50:15

Start-Date: 2018-04-24  19:56:41
Commandline: apt-get remove --purge alsa-base pulseaudio
Requested-By: robert (1000)
Purge: alsa-base:amd64 (1.0.25+dfsg-0ubuntu5), pulseaudio:amd64 (1:8.0-0ubuntu3.9), libcanberra-pulse:amd64 (0.30-2.1ubuntu1), pulseaudio-module-x11:amd64 (1:8.0-0ubuntu3.9), pulseaudio-module-bluetooth:amd64 (1:8.0-0ubuntu3.9)
End-Date: 2018-04-24  19:56:57


Start-Date: 2018-04-24  19:57:06
Commandline: apt-get install alsa-base pulseaudio
Requested-By: robert (1000)
Install: alsa-base:amd64 (1.0.25+dfsg-0ubuntu5), pulseaudio:amd64 (1:8.0-0ubuntu3.9)
End-Date: 2018-04-24  19:57:13

Start-Date: 2018-04-24  20:09:04
Commandline: /usr/sbin/synaptic --hide-main-window --non-interactive --parent-window-id 79691837 -o Synaptic::closeZvt=true --set-selections-file /tmp/tmpj34l58l4
Requested-By: robert (1000)
Install: linux-image-4.13.0-39-generic:amd64 (4.13.0-39.44~16.04.1), linux-image-extra-4.13.0-39-generic:amd64 (4.13.0-39.44~16.04.1), linux-headers-4.13.0-39:amd64 (4.13.0-39.44~16.04.1), linux-headers-4.13.0-39-generic:amd64 (4.13.0-39.44~16.04.1)
End-Date: 2018-04-24  20:10:49

Start-Date: 2018-04-26  16:29:56
Commandline: /usr/sbin/synaptic --hide-main-window --non-interactive --parent-window-id 67108889 -o Synaptic::closeZvt=true --set-selections-file /tmp/tmpwqy14kjw
Requested-By: robert (1000)
Upgrade: ifupdown:amd64 (0.8.10ubuntu1.2, 0.8.10ubuntu1.3), darktable:amd64 (1:2.4.2-0pmjdebruijn1~xenial, 1:2.4.3-0pmjdebruijn1~xenial)
End-Date: 2018-04-26  16:30:16

Start-Date: 2018-04-26  19:18:36
Commandline: /usr/sbin/synaptic --hide-main-window --non-interactive --parent-window-id 77594716 -o Synaptic::closeZvt=true --set-selections-file /tmp/tmpbp8ae4op
Requested-By: robert (1000)
Upgrade: google-chrome-stable:amd64 (66.0.3359.117-1, 66.0.3359.139-1)
End-Date: 2018-04-26  19:19:00


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Pjotr
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Re: Sound died after update.

Post by Pjotr » Sat Apr 28, 2018 6:44 am

Try this:

Roll back to the latest kernel of the 4.4 series:
Update Manager - panel: View - Linux kernels

Afterwards boot from it (it's under the section Advanced in the Grub bootloader menu).
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rde
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Re: Sound died after update.

Post by rde » Sat Apr 28, 2018 4:45 pm

I loaded 4.4.0-116 instead of the latest because I saw a reported bug on the last few. It didn't change anything. Is there a way to roll back the pulse audio to the previous version? That was the only update that I added when this happened.

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trytip
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Re: Sound died after update.

Post by trytip » Sat Apr 28, 2018 4:58 pm

Image

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MrEen
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Re: Sound died after update.

Post by MrEen » Sat Apr 28, 2018 5:00 pm

rde, from what I have seen, trying to revert the update breaks other stuff.

Please post the output of these 4 commands:
sudo fuser -v /dev/snd/*
pacmd list-cards
pacmd list-sinks
pacmd list-sink-inputs

rde
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Re: Sound died after update.

Post by rde » Sat Apr 28, 2018 5:24 pm

Code: Select all

Inspiron-530 ~ $ sudo fuser -v /dev/snd/*
[sudo] password for robert: 
                     USER        PID ACCESS COMMAND
/dev/snd/controlC0:  robert     1565 F.... pulseaudio
/dev/snd/controlC1:  robert     1565 F.... pulseaudio
Inspiron-530 ~ $  pacmd list-cards
2 card(s) available.
    index: 0
	name: <alsa_card.pci-0000_01_00.1>
	driver: <module-alsa-card.c>
	owner module: 6
	properties:
		alsa.card = "1"
		alsa.card_name = "HDA ATI HDMI"
		alsa.long_card_name = "HDA ATI HDMI at 0xfddfc000 irq 28"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:01:00.1"
		sysfs.path = "/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card1"
		device.bus = "pci"
		device.vendor.id = "1002"
		device.vendor.name = "Advanced Micro Devices, Inc. [AMD/ATI]"
		device.product.id = "aa20"
		device.product.name = "RV635 HDMI Audio [Radeon HD 3600 Series]"
		device.string = "1"
		device.description = "RV635 HDMI Audio [Radeon HD 3600 Series]"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		output:hdmi-stereo: Digital Stereo (HDMI) Output (priority 5400, available: no)
		output:hdmi-surround: Digital Surround 5.1 (HDMI) Output (priority 300, available: no)
		output:hdmi-surround71: Digital Surround 7.1 (HDMI) Output (priority 300, available: no)
		off: Off (priority 0, available: unknown)
	active profile: <off>
	ports:
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
    index: 1
	name: <alsa_card.pci-0000_00_1b.0>
	driver: <module-alsa-card.c>
	owner module: 7
	properties:
		alsa.card = "0"
		alsa.card_name = "HDA Intel"
		alsa.long_card_name = "HDA Intel at 0xfdff4000 irq 27"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1b.0"
		sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "293e"
		device.product.name = "82801I (ICH9 Family) HD Audio Controller (Inspiron 530)"
		device.form_factor = "internal"
		device.string = "0"
		device.description = "Built-in Audio"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		input:analog-stereo: Analog Stereo Input (priority 60, available: no)
		output:analog-stereo: Analog Stereo Output (priority 6000, available: no)
		output:analog-stereo+input:analog-stereo: Analog Stereo Duplex (priority 6060, available: no)
		output:analog-surround-21: Analog Surround 2.1 Output (priority 800, available: no)
		output:analog-surround-21+input:analog-stereo: Analog Surround 2.1 Output + Analog Stereo Input (priority 860, available: no)
		output:analog-surround-40: Analog Surround 4.0 Output (priority 700, available: no)
		output:analog-surround-40+input:analog-stereo: Analog Surround 4.0 Output + Analog Stereo Input (priority 760, available: no)
		output:analog-surround-41: Analog Surround 4.1 Output (priority 800, available: no)
		output:analog-surround-41+input:analog-stereo: Analog Surround 4.1 Output + Analog Stereo Input (priority 860, available: no)
		output:analog-surround-50: Analog Surround 5.0 Output (priority 700, available: no)
		output:analog-surround-50+input:analog-stereo: Analog Surround 5.0 Output + Analog Stereo Input (priority 760, available: no)
		output:analog-surround-51: Analog Surround 5.1 Output (priority 800, available: no)
		output:analog-surround-51+input:analog-stereo: Analog Surround 5.1 Output + Analog Stereo Input (priority 860, available: no)
		output:analog-surround-71: Analog Surround 7.1 Output (priority 700, available: no)
		output:analog-surround-71+input:analog-stereo: Analog Surround 7.1 Output + Analog Stereo Input (priority 760, available: no)
		off: Off (priority 0, available: unknown)
	active profile: <off>
	ports:
		analog-input-front-mic: Front Microphone (priority 8500, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-rear-mic: Rear Microphone (priority 8200, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-linein: Line In (priority 8100, latency offset 0 usec, available: no)
			properties:
				
		analog-output-lineout: Line Out (priority 9900, latency offset 0 usec, available: no)
			properties:
				
		analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
Inspiron-530 ~ $  pacmd list-sinks
1 sink(s) available.
  * index: 0
	name: <auto_null>
	driver: <module-null-sink.c>
	flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE 
	priority: 1000
	volume: front-left: 98959 / 151% / 10.74 dB,   front-right: 96682 / 148% / 10.13 dB
	        balance -0.02
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 0.00 ms
	max request: 344 KiB
	max rewind: 344 KiB
	monitor source: 0
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0.00 ms; range is 0.50 .. 2000.00 ms
	module: 12
	properties:
		device.description = "Dummy Output"
		device.class = "abstract"
		device.icon_name = "audio-card"
Inspiron-530 ~ $  pacmd list-sink-inputs
0 sink input(s) available.
Inspiron-530 ~ $
Last edited by rde on Sun Apr 29, 2018 6:57 am, edited 2 times in total.

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MrEen
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Re: Sound died after update.

Post by MrEen » Sat Apr 28, 2018 6:06 pm

I don't know why it didn't set an active profile. In the terminal, enter:

pacmd set-card-profile alsa_card.pci-0000_00_1b.0 output:analog-stereo+input:analog-stereo

Then test your sound. If it works, I don't know if this will survive a reboot. If not, let me know and I'll try to find out which file we could add that to in order to make it permanent.

rde
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Re: Sound died after update.

Post by rde » Sun Apr 29, 2018 6:42 am

It worked! Thanks.

I went to YouTube after the restart and I have sound again. I tried the test buttons on the sound window and I had nothing there? That doesn't really matter to me. I never used that before.

Thanks for the help. I really appreciate you folks that help us newbies out.

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MrEen
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Re: Sound died after update.

Post by MrEen » Sun Apr 29, 2018 9:53 am

You're welcome. Happy to help. :)

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Re: Sound died after update.

Post by rlwa32 » Thu May 03, 2018 11:14 am

MrEen wrote:
Sat Apr 28, 2018 6:06 pm
I don't know why it didn't set an active profile. In the terminal, enter:

pacmd set-card-profile alsa_card.pci-0000_00_1b.0 output:analog-stereo+input:analog-stereo

Then test your sound. If it works, I don't know if this will survive a reboot. If not, let me know and I'll try to find out which file we could add that to in order to make it permanent.
As it happens, my sound also croaked after a pulseaudio update. I read this thread and followed MrEen's guidance. After adjusting the pacmd command to suit my own system, sound was restored and it also survived a reboot. Many thanks for an outstanding solution to a very annoying and unexpected problem.

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MrEen
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Re: Sound died after update.

Post by MrEen » Thu May 03, 2018 3:18 pm

Glad you're fixed! And nice work adapting the command for your system. :)

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