Acer notebook no sound

tphillips89 · Post by **tphillips89** » Tue Jun 12, 2018 2:50 am

Hi All. Im new here and new to Linux so go easy on me please haha.

I have just installed mint and I am getting the dummy audio thing so I guess its not recognizing my sound card. Please help. I have had a look at other people having the same problem and there solutions are not working for me.

Thanks in advance
Tim.

thx-1138 · Post by **thx-1138** » Tue Jun 12, 2018 3:34 am

...open a terminal & type inxi -Fxz. Then copy / paste the results here, so that people know what kind of hardware & configuration they're dealing with...

tphillips89 · Post by **tphillips89** » Tue Jun 12, 2018 3:41 am

Code: Select all

System:    Host: timphillips-E200HA Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.6 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   Mobo: ASUSTeK model: E200HA v: 1.0
           Bios: American Megatrends v: E200HA.207 date: 02/01/2016
CPU:       Quad core Intel Atom x5-Z8300 (-MCP-) cache: 1024 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 11520
           clock speeds: max: 1840 MHz 1: 740 MHz 2: 661 MHz 3: 1746 MHz
           4: 479 MHz
Graphics:  Card: Intel Device 22b0 bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.06hz
           GLX Renderer: Mesa DRI Intel HD Graphics (Cherrytrail)
           GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio:     Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network:   Card: Qualcomm Atheros Device 0042
           driver: ath10k_pci bus-ID: 01:00.0
           IF: wlp1s0 state: up speed: N/A duplex: N/A mac: <filter>
Drives:    HDD Total Size: NA (-) ID-1: /dev/mmcblk0 model: N/A size: 31.3GB
Partition: ID-1: / size: 27G used: 6.4G (26%) fs: ext4 dev: /dev/mmcblk0p2
           ID-2: swap-1 size: 2.03GB used: 0.00GB (0%) fs: swap dev: /dev/mmcblk0p3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 33.0C mobo: N/A
           Fan Speeds (in rpm): cpu: 0
Info:      Processes: 221 Uptime: 3 min Memory: 831.1/1891.1MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35

Sorry I forgot to add the details

thx-1138 · Post by **thx-1138** » Tue Jun 12, 2018 4:13 am

...i'm afraid this is gonna be a pita. It appears there's a known bug with that model. Check here:
https://bugs.launchpad.net/ubuntu/+sour ... ug/1563110
And the temporary workaround...
https://github.com/Grippentech/Asus-E20 ... all-Script

Upstream, i read that supposedly Canonical has got it working with 18.04...
https://bugzilla.kernel.org/show_bug.cgi?id=115531

So either i'd try Grippentech's workaround above...or, probably easier, i'd try Mint 19 Beta (and / or Ubuntu 18.04).

thx-1138 · Post by **thx-1138** » Tue Jun 12, 2018 4:36 am

tphillips89 wrote: ⤴Tue Jun 12, 2018 2:50 am ........................................

...Did some further digging, stumbled upon this:
https://github.com/heikomat/linux/blob/ ... /README.md
He provides a very clear & up-to-date guide, along with his own pre-built kernel that includes the patches in question.
Note that both his solution & Grippentech older one above, even if you trust them, are obviously totally unsupported...

Ie. i'll emphasize again that you would certainly be way better trying out either Mint 19 or Ubuntu 18 in Live Mode,
and see if sound is working under such.
The only other option would be to use an external sound card (which doesn't really thrill me as an idea)...

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