Microphone issue Dell Latitude 5490

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Ravn
Level 1
Level 1
Posts: 8
Joined: Thu Dec 18, 2014 1:44 am

Microphone issue Dell Latitude 5490

Post by Ravn » Thu Jul 05, 2018 2:13 pm

Hi guys,

I have a Dell Latitude 5490 where I have weird issued with sound input in Mint 19 (upgraded from 18.3. did not work there either). I have the computer connected to at Dell USB-C dock. Sound output works fine, but sound input does not work. pasystray says I have no sources and several programs (like zoom) says it cannot find any mic. However, audacity works and can record audio. Here are some details about be setup:

Code: Select all

$ inxi -Ax
Audio:     Card-1 Intel Sunrise Point-LP HD Audio driver: snd_hda_intel bus-ID: 00:1f.3
           Card-2 Realtek driver: USB Audio usb-ID: 001-004
           Sound: Advanced Linux Sound Architecture v: k4.15.0-20-generic

Code: Select all

$ pacmd list-cards
2 card(s) available.
    index: 0
	name: <alsa_card.usb-Generic_USB_Audio_200901010001-00>
	driver: <module-alsa-card.c>
	owner module: 7
	properties:
		alsa.card = "0"
		alsa.card_name = "USB Audio"
		alsa.long_card_name = "Generic USB Audio at usb-0000:00:14.0-1.5, high speed"
		alsa.driver_name = "snd_usb_audio"
		device.bus_path = "pci-0000:00:14.0-usb-0:1.5:1.0"
		sysfs.path = "/devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1.5/1-1.5:1.0/sound/card0"
		udev.id = "usb-Generic_USB_Audio_200901010001-00"
		device.bus = "usb"
		device.vendor.id = "0bda"
		device.vendor.name = "Realtek Semiconductor Corp."
		device.product.id = "4014"
		device.product.name = "USB Audio"
		device.serial = "Generic_USB_Audio_200901010001"
		device.string = "0"
		device.description = "USB Audio"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-usb"
	profiles:
		output:analog-stereo-speaker: Speaker (priority 60, available: unknown)
		output:analog-stereo-headphone+input:analog-stereo-mic: Headset (priority 80, available: unknown)
		off: Off (priority 0, available: unknown)
	active profile: <output:analog-stereo-speaker>
	sinks:
		alsa_output.usb-Generic_USB_Audio_200901010001-00.analog-stereo-speaker/#0: USB Audio Speaker
	sources:
		alsa_output.usb-Generic_USB_Audio_200901010001-00.analog-stereo-speaker.monitor/#0: Monitor of USB Audio Speaker
    index: 1
	name: <alsa_card.pci-0000_00_1f.3>
	driver: <module-alsa-card.c>
	owner module: 8
	properties:
		alsa.card = "1"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xef248000 irq 131"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card1"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "9d71"
		device.product.name = "Sunrise Point-LP HD Audio"
		device.form_factor = "internal"
		device.string = "1"
		device.description = "Built-in Audio"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		input:analog-stereo: Analog Stereo Input (priority 60, available: unknown)
		output:analog-stereo: Analog Stereo Output (priority 6000, available: unknown)
		output:analog-stereo+input:analog-stereo: Analog Stereo Duplex (priority 6060, available: unknown)
		output:hdmi-stereo: Digital Stereo (HDMI) Output (priority 5400, available: no)
		output:hdmi-stereo+input:analog-stereo: Digital Stereo (HDMI) Output + Analog Stereo Input (priority 5460, available: unknown)
		output:hdmi-surround: Digital Surround 5.1 (HDMI) Output (priority 300, available: no)
		output:hdmi-surround+input:analog-stereo: Digital Surround 5.1 (HDMI) Output + Analog Stereo Input (priority 360, available: unknown)
		output:hdmi-surround71: Digital Surround 7.1 (HDMI) Output (priority 300, available: no)
		output:hdmi-surround71+input:analog-stereo: Digital Surround 7.1 (HDMI) Output + Analog Stereo Input (priority 360, available: unknown)
		output:hdmi-stereo-extra1: Digital Stereo (HDMI 2) Output (priority 5200, available: unknown)
		output:hdmi-stereo-extra1+input:analog-stereo: Digital Stereo (HDMI 2) Output + Analog Stereo Input (priority 5260, available: unknown)
		output:hdmi-stereo-extra2: Digital Stereo (HDMI 3) Output (priority 5200, available: no)
		output:hdmi-stereo-extra2+input:analog-stereo: Digital Stereo (HDMI 3) Output + Analog Stereo Input (priority 5260, available: unknown)
		output:hdmi-surround-extra2: Digital Surround 5.1 (HDMI 3) Output (priority 100, available: no)
		output:hdmi-surround-extra2+input:analog-stereo: Digital Surround 5.1 (HDMI 3) Output + Analog Stereo Input (priority 160, available: unknown)
		output:hdmi-surround71-extra2: Digital Surround 7.1 (HDMI 3) Output (priority 100, available: no)
		output:hdmi-surround71-extra2+input:analog-stereo: Digital Surround 7.1 (HDMI 3) Output + Analog Stereo Input (priority 160, available: unknown)
		output:hdmi-stereo-extra3: Digital Stereo (HDMI 4) Output (priority 5200, available: no)
		output:hdmi-stereo-extra3+input:analog-stereo: Digital Stereo (HDMI 4) Output + Analog Stereo Input (priority 5260, available: unknown)
		output:hdmi-surround-extra3: Digital Surround 5.1 (HDMI 4) Output (priority 100, available: no)
		output:hdmi-surround-extra3+input:analog-stereo: Digital Surround 5.1 (HDMI 4) Output + Analog Stereo Input (priority 160, available: unknown)
		output:hdmi-surround71-extra3: Digital Surround 7.1 (HDMI 4) Output (priority 100, available: no)
		output:hdmi-surround71-extra3+input:analog-stereo: Digital Surround 7.1 (HDMI 4) Output + Analog Stereo Input (priority 160, available: unknown)
		output:hdmi-stereo-extra4: Digital Stereo (HDMI 5) Output (priority 5200, available: no)
		output:hdmi-stereo-extra4+input:analog-stereo: Digital Stereo (HDMI 5) Output + Analog Stereo Input (priority 5260, available: unknown)
		output:hdmi-surround-extra4: Digital Surround 5.1 (HDMI 5) Output (priority 100, available: no)
		output:hdmi-surround-extra4+input:analog-stereo: Digital Surround 5.1 (HDMI 5) Output + Analog Stereo Input (priority 160, available: unknown)
		output:hdmi-surround71-extra4: Digital Surround 7.1 (HDMI 5) Output (priority 100, available: no)
		output:hdmi-surround71-extra4+input:analog-stereo: Digital Surround 7.1 (HDMI 5) Output + Analog Stereo Input (priority 160, available: unknown)
		off: Off (priority 0, available: unknown)
	active profile: <output:analog-stereo>
	sinks:
		alsa_output.pci-0000_00_1f.3.analog-stereo/#1: Built-in Audio Analog Stereo
	sources:
		alsa_output.pci-0000_00_1f.3.analog-stereo.monitor/#1: Monitor of Built-in Audio Analog Stereo
	ports:
		analog-input-internal-mic: Internal Microphone (priority 8900, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-headphone-mic: Microphone (priority 8700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-headset-mic: Headset Microphone (priority 8800, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-1: HDMI / DisplayPort 2 (priority 5800, latency offset 0 usec, available: yes)
			properties:
				device.icon_name = "video-display"
				device.product.name = "ASUS VN247"
		hdmi-output-2: HDMI / DisplayPort 3 (priority 5700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-3: HDMI / DisplayPort 4 (priority 5600, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-4: HDMI / DisplayPort 5 (priority 5500, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"

Code: Select all

$ pacmd list-sources
2 source(s) available.
    index: 0
	name: <alsa_output.usb-Generic_USB_Audio_200901010001-00.analog-stereo-speaker.monitor>
	driver: <module-alsa-card.c>
	flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE 
	priority: 1040
	volume: front-left: 65536 / 100% / 0,00 dB,   front-right: 65536 / 100% / 0,00 dB
	        balance 0,00
	base volume: 65536 / 100% / 0,00 dB
	volume steps: 65537
	muted: no
	current latency: 0,00 ms
	max rewind: 0 KiB
	sample spec: s24le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0,00 ms; range is 8,00 .. 2000,00 ms
	monitor_of: 0
	card: 0 <alsa_card.usb-Generic_USB_Audio_200901010001-00>
	module: 7
	properties:
		device.description = "Monitor of USB Audio Speaker"
		device.class = "monitor"
		alsa.card = "0"
		alsa.card_name = "USB Audio"
		alsa.long_card_name = "Generic USB Audio at usb-0000:00:14.0-1.5, high speed"
		alsa.driver_name = "snd_usb_audio"
		device.bus_path = "pci-0000:00:14.0-usb-0:1.5:1.0"
		sysfs.path = "/devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1.5/1-1.5:1.0/sound/card0"
		udev.id = "usb-Generic_USB_Audio_200901010001-00"
		device.bus = "usb"
		device.vendor.id = "0bda"
		device.vendor.name = "Realtek Semiconductor Corp."
		device.product.id = "4014"
		device.product.name = "USB Audio"
		device.serial = "Generic_USB_Audio_200901010001"
		device.string = "0"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-usb"
  * index: 1
	name: <alsa_output.pci-0000_00_1f.3.analog-stereo.monitor>
	driver: <module-alsa-card.c>
	flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE 
	priority: 1030
	volume: front-left: 65536 / 100% / 0,00 dB,   front-right: 65536 / 100% / 0,00 dB
	        balance 0,00
	base volume: 65536 / 100% / 0,00 dB
	volume steps: 65537
	muted: no
	current latency: 0,00 ms
	max rewind: 0 KiB
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0,00 ms; range is 1,00 .. 371,52 ms
	monitor_of: 1
	card: 1 <alsa_card.pci-0000_00_1f.3>
	module: 8
	properties:
		device.description = "Monitor of Built-in Audio Analog Stereo"
		device.class = "monitor"
		alsa.card = "1"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xef248000 irq 131"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card1"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "9d71"
		device.product.name = "Sunrise Point-LP HD Audio"
		device.form_factor = "internal"
		device.string = "1"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
Greatly appreciate any input on the matter.

User avatar
MrEen
Level 6
Level 6
Posts: 1496
Joined: Mon Jun 12, 2017 8:39 pm

Re: Microphone issue Dell Latitude 5490

Post by MrEen » Thu Jul 05, 2018 6:33 pm

Hi Ravn. If you don't have pavucontrol (Pulse Audio Volume Control) installed, install that either through the Software Manager or in the terminal with apt install pavucontrol. Then run by typing pavucontrol in the terminal. Go to the Configuration tab (all the way on the right) and where you see Analog Stereo Output click on it and change it to Analog Stereo Duplex. You mic should hopefully start working immediately after that.

EDIT: Just realized you might have to go to the Input Devices tab after doing the above to select the microphone (and possibly to unmute it.)

Ravn
Level 1
Level 1
Posts: 8
Joined: Thu Dec 18, 2014 1:44 am

Re: Microphone issue Dell Latitude 5490

Post by Ravn » Fri Jul 06, 2018 2:25 am

Thanks MrEen,

This solved my issue.

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