Fresh install, no audio from sound card

Questions about codecs, DVD playback, web plugins...
Forum rules
Before you post please read how to get help
Post Reply
famicommander
Level 1
Level 1
Posts: 29
Joined: Sun Oct 14, 2012 6:09 pm

Fresh install, no audio from sound card

Post by famicommander » Sat Aug 11, 2018 3:23 pm

I had been running Linux Mint 17 for years on the same machine, was working fine earlier today. I installed 19 and I cannot get any sound out of the sound card, an Asus Xonar DG. The HDMI audio running out of the video card (GTX 650ti) works fine. The sound card is hooked to a 5.1 Creative analog speaker setup. The sound menu settings do not work. It sees the sound card but when you select analog output, you get nothing. Volume is turned all the way up on all channels.

User avatar
MrEen
Level 7
Level 7
Posts: 1979
Joined: Mon Jun 12, 2017 8:39 pm

Re: Fresh install, no audio from sound card

Post by MrEen » Sat Aug 11, 2018 3:36 pm

Hi famicommander.

I suggest you install and run PulseAudio Volume Control (pavucontrol.) It has more options than the default sound settings.

If you still can't get it working, paste back the results of inxi -Fxz and aplay -l

Good luck.

famicommander
Level 1
Level 1
Posts: 29
Joined: Sun Oct 14, 2012 6:09 pm

Re: Fresh install, no audio from sound card

Post by famicommander » Sat Aug 11, 2018 3:44 pm

No change with the Pulse Audio Volume Control. It shows sound as being played but nothing comes out of the speakers. Here are the outputs of those commands

Code: Select all

jason@jason-EP45-UD3L:~$ inxi -Fxz
System:    Host: jason-EP45-UD3L Kernel: 4.15.0-30-generic x86_64
           bits: 64 gcc: 7.3.0
           Desktop: Cinnamon 3.8.8 (Gtk 3.22.30-1ubuntu1)
           Distro: Linux Mint 19 Tara
Machine:   Device: desktop Mobo: Gigabyte model: EP45-UD3L v: x.x serial: N/A
           BIOS: Award v: F4 date: 02/24/2009
CPU:       Quad core Intel Core2 Quad Q9400 (-MCP-) 
           arch: Penryn rev.10 cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 ssse3 vmx) bmips: 21330
           clock speeds: max: 2667 MHz 1: 1999 MHz 2: 1999 MHz 3: 1999 MHz
           4: 1999 MHz
Graphics:  Card: NVIDIA GK106 [GeForce GTX 650 Ti] bus-ID: 01:00.0
           Display Server: x11 (X.Org 1.19.6 )
           drivers: nvidia (unloaded: modesetting,fbdev,vesa,nouveau)
           Resolution: 3840x2160@60.00hz
           OpenGL: renderer: GeForce GTX 650 Ti/PCIe/SSE2
           version: 4.6.0 NVIDIA 390.48 Direct Render: Yes
Audio:     Card-1 NVIDIA GK106 HDMI Audio Controller
           driver: snd_hda_intel bus-ID: 01:00.1
           Card-2 C-Media CMI8788 [Oxygen HD Audio]
           driver: snd_oxygen port: d000 bus-ID: 05:00.0
           Sound: Advanced Linux Sound Architecture v: k4.15.0-30-generic
Network:   Card: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: c000 bus-ID: 04:00.0
           IF: enp4s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 1000.2GB (1.8% used)
           ID-1: /dev/sda model: WDC_WD10EZEX size: 1000.2GB temp: 43C
Partition: ID-1: / size: 916G used: 17G (2%) fs: ext4 dev: /dev/sda1
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 69.0C mobo: N/A gpu: 0.0:90C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 190 Uptime: 38 min Memory: 1348.8/7976.0MB
           Init: systemd runlevel: 5 Gcc sys: 7.3.0
           Client: Shell (bash 4.4.191) inxi: 2.3.56 
jason@jason-EP45-UD3L:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: NVidia [HDA NVidia], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: NVidia [HDA NVidia], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: DG [Xonar DG], device 0: Multichannel [Multichannel]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: DG [Xonar DG], device 1: Digital [Digital]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
jason@jason-EP45-UD3L:~$ 

User avatar
MrEen
Level 7
Level 7
Posts: 1979
Joined: Mon Jun 12, 2017 8:39 pm

Re: Fresh install, no audio from sound card

Post by MrEen » Sat Aug 11, 2018 3:50 pm

Okay. Play something with sound and while it's playing get the output of pacmd list-sinks and paste that back here.

famicommander
Level 1
Level 1
Posts: 29
Joined: Sun Oct 14, 2012 6:09 pm

Re: Fresh install, no audio from sound card

Post by famicommander » Sat Aug 11, 2018 3:55 pm

Code: Select all

jason@jason-EP45-UD3L:~$ pacmd list-sinks
2 sink(s) available.
  * index: 1
	name: <alsa_output.pci-0000_05_00.0.analog-surround-51>
	driver: <module-alsa-card.c>
	flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE 
	priority: 9039
	volume: front-left: 99957 / 153% / 11.00 dB,   front-right: 99957 / 153% / 11.00 dB,   rear-left: 99957 / 153% / 11.00 dB,   rear-right: 99957 / 153% / 11.00 dB,   front-center: 99957 / 153% / 11.00 dB,   lfe: 65536 / 100% / 0.00 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 0.00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 1
	sample spec: s16le 6ch 44100Hz
	channel map: front-left,front-right,rear-left,rear-right,front-center,lfe
	             Surround 5.1
	used by: 0
	linked by: 0
	configured latency: 0.00 ms; range is 0.50 .. 1981.32 ms
	card: 1 <alsa_card.pci-0000_05_00.0>
	module: 8
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "Multichannel"
		alsa.id = "Multichannel"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "1"
		alsa.card_name = "Xonar DG"
		alsa.long_card_name = "C-Media Oxygen HD Audio at 0xd000, irq 20"
		alsa.driver_name = "snd_oxygen"
		device.bus_path = "pci-0000:05:00.0"
		sysfs.path = "/devices/pci0000:00/0000:00:1e.0/0000:05:00.0/sound/card1"
		device.bus = "pci"
		device.vendor.id = "13f6"
		device.vendor.name = "C-Media Electronics Inc"
		device.product.id = "8788"
		device.product.name = "CMI8788 [Oxygen HD Audio] (CMI8786 (Xonar DG))"
		device.string = "surround51:1"
		device.buffering.buffer_size = "1048512"
		device.buffering.fragment_size = "1048512"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-surround-51"
		device.profile.description = "Analog Surround 5.1"
		device.description = "CMI8788 [Oxygen HD Audio] (CMI8786 (Xonar DG)) Analog Surround 5.1"
		alsa.mixer_name = "CMI8786"
		alsa.components = "CS4245 CMI8786"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output: Analog Output (priority 9900, latency offset 0 usec, available: unknown)
			properties:
				
	active port: <analog-output>
    index: 2
	name: <alsa_output.pci-0000_01_00.1.hdmi-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: RUNNING
	suspend cause: 
	priority: 9030
	volume: front-left: 72088 / 110% / 2.48 dB,   front-right: 72088 / 110% / 2.48 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 23.17 ms
	max request: 4 KiB
	max rewind: 64 KiB
	monitor source: 3
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 1
	linked by: 1
	configured latency: 23.22 ms; range is 0.50 .. 371.52 ms
	card: 0 <alsa_card.pci-0000_01_00.1>
	module: 7
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "HDMI 0"
		alsa.id = "HDMI 0"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "3"
		alsa.card = "0"
		alsa.card_name = "HDA NVidia"
		alsa.long_card_name = "HDA NVidia at 0xe6000000 irq 17"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:01:00.1"
		sysfs.path = "/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card0"
		device.bus = "pci"
		device.vendor.id = "10de"
		device.vendor.name = "NVIDIA Corporation"
		device.product.id = "0e0b"
		device.product.name = "GK106 HDMI Audio Controller"
		device.string = "hdmi:0"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "hdmi-stereo"
		device.profile.description = "Digital Stereo (HDMI)"
		device.description = "GK106 HDMI Audio Controller Digital Stereo (HDMI)"
		alsa.mixer_name = "Nvidia GPU 41 HDMI/DP"
		alsa.components = "HDA:10de0041,38423059,00100100"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: yes)
			properties:
				device.icon_name = "video-display"
				device.product.name = "LG TV RVU
   "
	active port: <hdmi-output-0>

User avatar
MrEen
Level 7
Level 7
Posts: 1979
Joined: Mon Jun 12, 2017 8:39 pm

Re: Fresh install, no audio from sound card

Post by MrEen » Sat Aug 11, 2018 4:06 pm

It's playing to the HDMI port. You can go to the Configuration tab and turn HDMI to off, and see if that forces it to the analog-surround-51 profile.

While doing this, you can look at the Output Devices tab and the Playback tab to see what you have available.

famicommander
Level 1
Level 1
Posts: 29
Joined: Sun Oct 14, 2012 6:09 pm

Re: Fresh install, no audio from sound card

Post by famicommander » Sat Aug 11, 2018 4:13 pm

No, it's the same result with the HDMI turned on or off. I just turned it on so I could hear something.

User avatar
MrEen
Level 7
Level 7
Posts: 1979
Joined: Mon Jun 12, 2017 8:39 pm

Re: Fresh install, no audio from sound card

Post by MrEen » Sat Aug 11, 2018 4:15 pm

Okay, on the Output Devices tab, remove the checkmark on the HDMI setting by clicking on it, then test.

User avatar
MrEen
Level 7
Level 7
Posts: 1979
Joined: Mon Jun 12, 2017 8:39 pm

Re: Fresh install, no audio from sound card

Post by MrEen » Sat Aug 11, 2018 4:17 pm

You could also try pacmd set-default-sink 1

famicommander
Level 1
Level 1
Posts: 29
Joined: Sun Oct 14, 2012 6:09 pm

Re: Fresh install, no audio from sound card

Post by famicommander » Sat Aug 11, 2018 4:21 pm

MrEen wrote:
Sat Aug 11, 2018 4:15 pm
Okay, on the Output Devices tab, remove the checkmark on the HDMI setting by clicking on it, then test.
I already did that before I posted the thread.

User avatar
MrEen
Level 7
Level 7
Posts: 1979
Joined: Mon Jun 12, 2017 8:39 pm

Re: Fresh install, no audio from sound card

Post by MrEen » Sat Aug 11, 2018 5:29 pm

When sound is playing but not heard, what options do you have on the Playback tab of pavucontrol? Click on the box above the volume slider for options.

famicommander
Level 1
Level 1
Posts: 29
Joined: Sun Oct 14, 2012 6:09 pm

Re: Fresh install, no audio from sound card

Post by famicommander » Sun Aug 12, 2018 6:23 pm

The only options are to lock the channels together or mute/unmute. The volume slider is moving up and down as if there is sound playing but there is none.

User avatar
MrEen
Level 7
Level 7
Posts: 1979
Joined: Mon Jun 12, 2017 8:39 pm

Re: Fresh install, no audio from sound card

Post by MrEen » Sun Aug 12, 2018 7:58 pm

This is a little weird to me. Your list-sinks showed analog as the default port, but was playing to HDMI.

Go back to the Configuration tab of pavucontrol. Is there another 5.1 setting you can choose there than the one currently selected?

famicommander
Level 1
Level 1
Posts: 29
Joined: Sun Oct 14, 2012 6:09 pm

Re: Fresh install, no audio from sound card

Post by famicommander » Sun Aug 12, 2018 9:44 pm

None that work.

User avatar
MrEen
Level 7
Level 7
Posts: 1979
Joined: Mon Jun 12, 2017 8:39 pm

Re: Fresh install, no audio from sound card

Post by MrEen » Sun Aug 12, 2018 10:32 pm

This is rather convoluted, but see if this works.

CAUTION: Turn your sound down a little as you try this.

Start a video, then do pacmd list-sinks again. It should return the same beginning section as the first time like this:

Code: Select all

* index: 1
	name: <alsa_output.pci-0000_05_00.0.analog-surround-51>
Take note of the index number for the analog output here in case it's different.

Now run pacmd list-sink-inputs to find it's index number, the beginning of which should look like this:

Code: Select all

1 sink input(s) available.
    index: 94
	driver: <protocol-native.c>
Now you can move the audio stream with, in the case of the above, pacmd move-sink-input 94 1

Does that make it audible?

Post Reply

Return to “Sound, Multimedia, & Codecs”