Solved. Sound Achieved. No Sound on Dell 15z Ultrabook in LM 19.

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Resistor
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Solved. Sound Achieved. No Sound on Dell 15z Ultrabook in LM 19.

Post by Resistor » Mon Aug 27, 2018 3:41 pm

See my post further down...

Sound has always been a problem on this Dell 15z Ultrabook, but between kernel shopping and the addition of an option in

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alsa-base.conf
, sound works fine in LM 17.3.

Not so in LM 19.
The headphones - earbuds, work fine. but not the speakers.

chris-LEJ solved the sound problem in LM 18.3, here:
viewtopic.php?f =48&t=265908&hilit=dumm ... 0#p1499893

I'm in LM 19 Cinnamon, with a similar sound card...
Intel 7 Series/C210 Audio, vs his
Intel 7 Series/C216 Chipset.

I've tried almost everything anyone has ever suggested, to no avail.
It seems I can not properly follow instructions to achieve the same result.

Am I missing something, and so failing to properly implement this solution?

Here is chris-LEJ 's solution:
had a similar problem with Linux Mint19 ... for me it helped to upgrade kernel to version 4.15.0-29-generic which made the system see the card but still no sound.

Used then

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alsactl -nrestore
, this command re-graps tyhe card and initializes it. Then created a file (called it alsafix)

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echo alsactl nrestore >alsafix
Then

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chmod +x alsafix&&cp alsafix /sbin
then added a startup entry via GUI

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"./alsafix" 
and it works.

Hardware: Audio device: Intel Corporation 7 Series/C216 Chipset Family High Definition Audio Controller (rev 04)

Card: HDA Intel PCH │ Chip: Realtek ALC269VC

(in my case a Panasonic Toughbook CF-C2)

hope that can help others to fix the IntelHDA/realtek no sound dummy output issue on linux mint 19.
Last edited by Resistor on Thu Aug 30, 2018 6:54 pm, edited 1 time in total.
Dell Inspiron 15-7567 Gaming Laptop i5, 8GB Ram, 256GB SSD. Win 10 reduced partition. Nvidia GeForce GTX 1050 Ti. LM 19.1 + 19.2 Cinnamon
Dell Inspiron 15Z, i3, 6 GB RAM. Win 8 is gone. LM 19.1 + 19.2 Cinnamon

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Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by MrEen » Mon Aug 27, 2018 4:27 pm

Hi Resistor.

That other fix you linked to was for "Dummy Output" which may not be the problem with your system.

Please paste back the output of inxi -Fxz and aplay -l

Also, start a song or video then get the output of pacmd list-sinks as well (without using headphones, please.)

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Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by Resistor » Mon Aug 27, 2018 4:39 pm

Hello MrEen.

I had the "Dummy Output" a few days ago. The speakers returned after I arbitrarily installed some sound related files from Synaptic Package Manager. Still no sound.

inxi -Fxz

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$ inxi - Fxz
System:    Host: 22 Kernel: 4.18.5-041805-generic x86_64 bits: 64 gcc: 8.2.0
           Desktop: Cinnamon 3.8.8 (Gtk 3.22.30-1ubuntu1) Distro: Linux Mint 19 Tara
Machine:   Device: portable System: Dell product: Inspiron 5523 serial: N/A
           Mobo: Dell model: 01D19X v: A00 serial: N/A
           UEFI: Dell v: A00 date: 08/20/2012
Battery    BAT0: charge: 34.0 Wh 100.0% condition: 34.0/44.4 Wh (77%)
           model: SANYO DELL TPMCF2A status: Full
CPU:       Dual core Intel Core i3-3217U (-MT-MCP-) 
           arch: Ivy Bridge rev.9 cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 7183
           clock speeds: max: 1800 MHz 1: 798 MHz 2: 798 MHz 3: 798 MHz 4: 798 MHz
Graphics:  Card: Intel 3rd Gen Core processor Graphics Controller bus-ID: 00:02.0
           Display Server: x11 (X.Org 1.19.6 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.10hz
           OpenGL: renderer: Mesa DRI Intel Ivybridge Mobile
           version: 4.2 Mesa 18.0.5 Direct Render: Yes
Audio:     Card Intel 7 Series/C216 Family High Def. Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k4.18.5-041805-generic
Network:   Card-1: Intel Centrino Wireless-N 2230 driver: iwlwifi bus-ID: 07:00.0
           IF: wlp7s0 state: up mac: <filter>
           Card-2: Qualcomm Atheros AR8161 Gigabit Ethernet
           driver: alx port: e000 bus-ID: 09:00.0
           IF: enp9s0 state: down mac: <filter>
Drives:    HDD Total Size: 532.1GB (8.7% used)
           ID-1: /dev/sda model: WDC_WD5000LPVT size: 500.1GB
           ID-2: /dev/sdb model: SAMSUNG_SSD_PM83 size: 32.0GB
           ID-3: /dev/mmcblk0 model: N/A size: 63.9GB
Partition: ID-1: / size: 148G used: 15G (11%) fs: ext4 dev: /dev/sda2
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 59.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 220 Uptime: 1:33 Memory: 1628.5/5826.4MB
           Init: systemd runlevel: 5 Gcc sys: 7.3.0
           Client: Shell (bash 4.4.191) inxi: 2.3.56  

aplay -l

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$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: 92HD91BXX Analog [92HD91BXX Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0 

pacmd list-sinks

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$ pacmd list-sinks
1 sink(s) available.
  * index: 0
	name: <alsa_output.pci-0000_00_1b.0.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: RUNNING
	suspend cause: 
	priority: 9039
	volume: front-left: 61397 /  94% / -1.70 dB,   front-right: 60928 /  93% / -1.90 dB
	        balance -0.01
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 89.72 ms
	max request: 15 KiB
	max rewind: 64 KiB
	monitor source: 0
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 1
	linked by: 1
	configured latency: 90.00 ms; range is 0.50 .. 371.52 ms
	card: 0 <alsa_card.pci-0000_00_1b.0>
	module: 7
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "92HD91BXX Analog"
		alsa.id = "92HD91BXX Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xf7e10000 irq 29"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1b.0"
		sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "1e20"
		device.product.name = "7 Series/C216 Chipset Family High Definition Audio Controller"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Built-in Audio Analog Stereo"
		alsa.mixer_name = "IDT 92HD91BXX"
		alsa.components = "HDA:111d76e0,1028058f,00100303"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-speaker> 
Dell Inspiron 15-7567 Gaming Laptop i5, 8GB Ram, 256GB SSD. Win 10 reduced partition. Nvidia GeForce GTX 1050 Ti. LM 19.1 + 19.2 Cinnamon
Dell Inspiron 15Z, i3, 6 GB RAM. Win 8 is gone. LM 19.1 + 19.2 Cinnamon

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Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by MrEen » Mon Aug 27, 2018 5:13 pm

Okay. You're WAYYY out on the ledge there running that kernel. I don't know if going back to the supported 4.15 kernels will help or not.

First thing to try is delete the files in ~/.config/pulse/ then issue pulseaudio -k in the terminal and wait a moment before testing.

Do you know, or can find out what option you added to alsa-base.conf? My next suggestion would have been trying that, but it'd be a bit of a crap shoot with your 92HD91BXX Analog. That exact number isn't in the list I consult for alsa-base.conf options.

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Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by MrEen » Mon Aug 27, 2018 5:18 pm

I found your old thread.

Looks like you used either options snd-hda-intel-model index=0 or options snd-hda-intel model=generic.

Have you tried both?

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Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by Resistor » Mon Aug 27, 2018 5:31 pm

Kernel shopping was the way I found to get sound on this computer, 5 years ago. I don't regard LM 19 as an operation system because of the lack of sound, and also a couple of other issues.

I've been following your posts with other people with sound problems and I think I have tried most of the things you've recommended over the past few months.

I deleted the files in

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~/.config/pulse/ 
Those files were then regenerated.

I also executed

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pulseaudio -k
in terminal.

Still no sound.

I'll post the content of the

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options
section of the file... It is a mess.

I just did an apt update and will reboot, to see what happens.
Back in a bit.
Dell Inspiron 15-7567 Gaming Laptop i5, 8GB Ram, 256GB SSD. Win 10 reduced partition. Nvidia GeForce GTX 1050 Ti. LM 19.1 + 19.2 Cinnamon
Dell Inspiron 15Z, i3, 6 GB RAM. Win 8 is gone. LM 19.1 + 19.2 Cinnamon

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Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by Resistor » Mon Aug 27, 2018 5:49 pm

I just rebooted to 4.17.0-041700-generic.
Still took 2 or 3 minutes to boot.
Still no sound.

I'm about out of time for today and tomorrow. May be back Wednesday.

This is the pertinent part of /etc/modprobe.d/alsa-base.conf:
I tried a number of line items you found some time back, but none worked and I removed them...

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options bt87x index=-2
options cx88_alsa index=-2
options saa7134-alsa index=-2
options snd-atiixp-modem index=-2
options snd-intel8x0m index=-2
options snd-via82xx-modem index=-2
options snd-usb-audio index=-2
options snd-usb-caiaq index=-2
options snd-usb-ua101 index=-2
options snd-usb-us122l index=-2
options snd-usb-usx2y index=-2
#
# options snd-hda-intel model=generic
# options snd-hda-intel model=laptop
# options snd-hda-intel model=dell
options snd-hda-intel model=auto
# options snd-hda-intel model=dell-s14
# options snd-hda-intel model index=0
# options snd-hda-intel probe_mask=1 --- Gave Dummy Output in Sound Settings
#
Dell Inspiron 15-7567 Gaming Laptop i5, 8GB Ram, 256GB SSD. Win 10 reduced partition. Nvidia GeForce GTX 1050 Ti. LM 19.1 + 19.2 Cinnamon
Dell Inspiron 15Z, i3, 6 GB RAM. Win 8 is gone. LM 19.1 + 19.2 Cinnamon

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Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by MrEen » Mon Aug 27, 2018 6:12 pm

As your exact codec isn't officially supported, all I can do is give you the link to the file I use when making these suggestions.

If you look at line #456 here you'll see the dell-s14. That shows you how to use the file.

Right now, you still have model=auto active which you'll need to comment out or delete when trying other things. My first suggestion would be dell-m6-amic from a little higher up in that file.

I'd try anything with dell that is under ANY of the STAC sections (dell-m42, dell-m43, etc.) until you find something that works with your setup.

Sorry I can't be of better help. I'll keep trying to think of something different to try.

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Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by MrEen » Mon Aug 27, 2018 8:37 pm

I didn't notice during my copy/paste that this was wrong: options snd-hda-intel-model index=0, which should have read on the site options snd-hda-intel index=0, but I doubt that's going to help you (altho...)

I just realized your aplay doesn't show HDMI. I found some 15z models that do indeed appear to not come with it, but if your model does then that's another thing going wrong here.

Here's what I want you to try. Here we're going to upgrade to the latest alsa driver.

I'm pretty sure you're going to need to boot into a 4.15 kernel for this to work.

Just in case, apt install dkms (you probably already have it) then download this file then back in the terminal cd Downloads followed by sudo dpkg -i oem-audio-hda-daily-dkms_0.201808050301~ubuntu18.04.1_all.deb then reboot back into the 4.15 kernel.

Cross your fingers and test your sound.

Good luck.

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Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by Resistor » Wed Aug 29, 2018 5:32 pm

I've tried a few of those options before, to no avail.
As a last ditch effort, I'll try these 2:

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options snd_hda_intel=dell-m6-amic
options snd_hda_intel=dell-s14
I skipped Linux Mint 18 for lack of sound.

Unless something changes, it looks as if I'll be skipping Linux Mint 19, as well.
That something could be a new laptop or I discover a new kernel that supports this one. Another option would be another distro, though I'm not excited about the learning curve for another distro.

Thank you, MrEen.
I would not have known about a lot of those option and commands, were it not for you. That is not to ignore others, as I have had a lot of help along the way.
Dell Inspiron 15-7567 Gaming Laptop i5, 8GB Ram, 256GB SSD. Win 10 reduced partition. Nvidia GeForce GTX 1050 Ti. LM 19.1 + 19.2 Cinnamon
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Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by MrEen » Wed Aug 29, 2018 7:37 pm

Hi Resistor.

I'm truly sorry you're having this much trouble getting your machine to behave the way you expect it should. From my research, I think this has to do with (almost) all manufacturers developing/building for the Windows environment (It must work on Windows!) That leaves linux people trying to reverse engineer or otherwise hack stuff to make it work outside of Windows. That list I sent (dell-s14, etc) only somewhat recently added the STAC92HD95 section, after ending at STAC92HD83* previously, which skips over your 92HD91BXX.

I do believe it's worth trying that suggestion that requires using the 4.15 kernel. If it works, you should be able to upgrade the kernel afterwards and it will continue recompiling into the newer kernels. It's just a build directive that requires it originally use the 4.15 series.

Another way to possibly find the source of the problem, is to install and run the AlsaInfo script on both the 17.3 and 19 versions of Mint. This prints out a lot of audio related info that you could then use to compare the differences between the versions.

Unfortunately, I am not an expert at this stuff (linux included.) When I joined this forum after installing Mint, I saw some people with sound troubles that weren't getting fixed (which would have caused me to find another distro) and started searching for answers usually using ubuntu <issue here> as Mint is based on Ubuntu. The user Temüjin over at ubuntuforums.org seems like a real expert. I am considering joining that forum just so I can search his/her posts and gain more knowledge.

Whatever you do, the best of luck to you!

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Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by Resistor » Thu Aug 30, 2018 5:42 pm

I got a crazy idea to search based on Your reference to: 92HD91BXX.

Sound_Remap_Audio_Ports
http://bit.ly/2PfJ5r6 - askubuntu

I achieved sound by:
remapping some HD audio ports that appear disconnected and then all the speakers work. There's a convenient little tool out there that does just that. I also got it working under Debian and it works without breaking headphones too.
Ignore Step 1 and start with Step 2, after installing

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alsa-tools-gui
from the package manager.

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HDAJackRetask
appears in the Menu.

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Step 1: Install hda-jack-retask from here: https://launchpad.net/~diwic/+archive/hda (ppa:diwic/hda)

Step 2: Open hda-jack-retask

Step 3: Select the IDT 92HD91BXX codec (may be different on other models)

Step 4: Check the "Show unconnected pins" box (the internal speakers do not show as connected)

Step 5: Remap 0x0d (Internal Speaker, Front side) to "Internal speaker"

Step 6: Remap 0x0f ("Not connected" but is the under-display speakers) to "Internal speaker"

Step 7: Remap 0x10 ("Not connected" but is the subwoofer) to "Internal speaker (LFE)"

Step 8: Apply now, then test with your favorite audio program (some may not work due to Pulse reset, so find one that does, verify sound is coming from all speakers).

Step 9: If it works, select "Install boot override" to save the settings to apply at boot time.

Step 10: Reboot. When it comes back, you should have full sound from all speakers. Also test headphones. Plugging in headphones should disable sound from all internal speakers. 
From Ubuntu 13.10, hda-jack-retask is part of alsa-tools. Just install the alsa-tools-gui package from the regular archive and start "hdajackretask".
Dell Inspiron 15-7567 Gaming Laptop i5, 8GB Ram, 256GB SSD. Win 10 reduced partition. Nvidia GeForce GTX 1050 Ti. LM 19.1 + 19.2 Cinnamon
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Solved: Sound Achieved...Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by Resistor » Thu Aug 30, 2018 5:43 pm

dupe
Last edited by Resistor on Wed Apr 03, 2019 2:05 am, edited 1 time in total.
Dell Inspiron 15-7567 Gaming Laptop i5, 8GB Ram, 256GB SSD. Win 10 reduced partition. Nvidia GeForce GTX 1050 Ti. LM 19.1 + 19.2 Cinnamon
Dell Inspiron 15Z, i3, 6 GB RAM. Win 8 is gone. LM 19.1 + 19.2 Cinnamon

Resistor
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Solved: Sound Achieved... Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by Resistor » Thu Aug 30, 2018 5:45 pm

dupe
Last edited by Resistor on Mon Mar 25, 2019 10:30 pm, edited 1 time in total.
Dell Inspiron 15-7567 Gaming Laptop i5, 8GB Ram, 256GB SSD. Win 10 reduced partition. Nvidia GeForce GTX 1050 Ti. LM 19.1 + 19.2 Cinnamon
Dell Inspiron 15Z, i3, 6 GB RAM. Win 8 is gone. LM 19.1 + 19.2 Cinnamon

Resistor
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Solved: Sound Achieved... Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by Resistor » Thu Aug 30, 2018 5:46 pm

dupe
Last edited by Resistor on Wed Apr 03, 2019 2:06 am, edited 1 time in total.
Dell Inspiron 15-7567 Gaming Laptop i5, 8GB Ram, 256GB SSD. Win 10 reduced partition. Nvidia GeForce GTX 1050 Ti. LM 19.1 + 19.2 Cinnamon
Dell Inspiron 15Z, i3, 6 GB RAM. Win 8 is gone. LM 19.1 + 19.2 Cinnamon

Resistor
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Solved: Sound Achieved... Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by Resistor » Thu Aug 30, 2018 5:47 pm

dupe
Last edited by Resistor on Mon Mar 25, 2019 10:14 pm, edited 1 time in total.
Dell Inspiron 15-7567 Gaming Laptop i5, 8GB Ram, 256GB SSD. Win 10 reduced partition. Nvidia GeForce GTX 1050 Ti. LM 19.1 + 19.2 Cinnamon
Dell Inspiron 15Z, i3, 6 GB RAM. Win 8 is gone. LM 19.1 + 19.2 Cinnamon

Resistor
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Solved: Sound Achieved... Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by Resistor » Thu Aug 30, 2018 5:49 pm

dupe
Last edited by Resistor on Mon Mar 25, 2019 10:14 pm, edited 1 time in total.
Dell Inspiron 15-7567 Gaming Laptop i5, 8GB Ram, 256GB SSD. Win 10 reduced partition. Nvidia GeForce GTX 1050 Ti. LM 19.1 + 19.2 Cinnamon
Dell Inspiron 15Z, i3, 6 GB RAM. Win 8 is gone. LM 19.1 + 19.2 Cinnamon

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Re: No Sound on Dell 15z Ultrabook in LM 19.

Post by MrEen » Thu Aug 30, 2018 5:50 pm

Way to go, Resistor!! Very nice work! :D

P.S. Click the pencil on your first post, not the quote thingy, to add solved.

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