webcam not recognised

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xflyman
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webcam not recognised

Post by xflyman » Fri Sep 07, 2018 5:31 am

I cannot get Linux to recognise my webcam. I have Linux 18 Cinnammon, 4.4.0-53 kernel,Intel CPU B970 @230 x 2 and 8 gig ram. It is a Zoostorm laptop and I have tried Skype, Cheese and gucview and none of them pick up my camera. If I run the command dmesg | less I get this output:

Code: Select all

[    0.000000] Initializing cgroup subsys cpuset
[    0.000000] Initializing cgroup subsys cpu
[    0.000000] Initializing cgroup subsys cpuacct
[    0.000000] Linux version 4.4.0-53-generic (buildd@lcy01-28) (gcc version 5.4.0 20160609 (Ubuntu 5.4.0-6ubuntu1~16.04.4) ) #74-Ubuntu SMP Fri Dec 2 15:59:10 UTC 2016
 (Ubuntu 4.4.0-53.74-generic 4.4.30)
[    0.000000] Command line: BOOT_IMAGE=/boot/vmlinuz-4.4.0-53-generic root=UUID=6b4a48b9-d878-44b1-b55f-a4bcb2e6d5cf ro quiet splash vt.handoff=7
[    0.000000] KERNEL supported cpus:
[    0.000000]   Intel GenuineIntel
[    0.000000]   AMD AuthenticAMD
[    0.000000]   Centaur CentaurHauls
[    0.000000] x86/fpu: Supporting XSAVE feature 0x01: 'x87 floating point registers'
[    0.000000] x86/fpu: Supporting XSAVE feature 0x02: 'SSE registers'
[    0.000000] x86/fpu: Enabled xstate features 0x3, context size is 576 bytes, using 'standard' format.
[    0.000000] x86/fpu: Using 'eager' FPU context switches.
[    0.000000] e820: BIOS-provided physical RAM map:
[    0.000000] BIOS-e820: [mem 0x0000000000000000-0x000000000009d7ff] usable
[    0.000000] BIOS-e820: [mem 0x000000000009d800-0x000000000009ffff] reserved
[    0.000000] BIOS-e820: [mem 0x00000000000e0000-0x00000000000fffff] reserved
[    0.000000] BIOS-e820: [mem 0x0000000000100000-0x000000001fffffff] usable
[    0.000000] BIOS-e820: [mem 0x0000000020000000-0x00000000201fffff] reserved
[    0.000000] BIOS-e820: [mem 0x0000000020200000-0x000000003fffffff] usable
[    0.000000] BIOS-e820: [mem 0x0000000040000000-0x00000000401fffff] reserved
[    0.000000] BIOS-e820: [mem 0x0000000040200000-0x00000000da571fff] usable
[    0.000000] BIOS-e820: [mem 0x00000000da572000-0x00000000da924fff] reserved
[    0.000000] BIOS-e820: [mem 0x00000000da925000-0x00000000daba4fff] ACPI NVS
[    0.000000] BIOS-e820: [mem 0x00000000daba5000-0x00000000dabbcfff] ACPI data
[    0.000000] BIOS-e820: [mem 0x00000000dabbd000-0x00000000dabfffff] ACPI NVS
[    0.000000] BIOS-e820: [mem 0x00000000dac00000-0x00000000dae69fff] usable
[    0.000000] BIOS-e820: [mem 0x00000000dae6a000-0x00000000daff2fff] reserved
[    0.000000] BIOS-e820: [mem 0x00000000daff3000-0x00000000daffffff] usable
[    0.000000] BIOS-e820: [mem 0x00000000db800000-0x00000000df9fffff] reserved
[    0.000000] BIOS-e820: [mem 0x00000000f8000000-0x00000000fbffffff] reserved
[    0.000000] BIOS-e820: [mem 0x00000000fec00000-0x00000000fec00fff] reserved
[    0.000000] BIOS-e820: [mem 0x00000000fed00000-0x00000000fed03fff] reserved
[    0.000000] BIOS-e820: [mem 0x00000000fed1c000-0x00000000fed1ffff] reserved
[    0.000000] BIOS-e820: [mem 0x00000000fee00000-0x00000000fee00fff] reserved
[    0.000000] BIOS-e820: [mem 0x00000000ff000000-0x00000000ffffffff] reserved
[    0.000000] BIOS-e820: [mem 0x0000000100000000-0x000000021fdfffff] usable
[    0.000000] NX (Execute Disable) protection: active
[    0.000000] SMBIOS 2.7 present.
[    0.000000] DMI: CLEVO CO.                        W240HU/W250HUQ                  /W240HU/W250HUQ                  , BIOS 4.6.4 12/01/2011
[    0.000000] e820: update [mem 0x00000000-0x00000fff] usable ==> reserved
[    0.000000] e820: remove [mem 0x000a0000-0x000fffff] usable
[    0.000000] e820: last_pfn = 0x21fe00 max_arch_pfn = 0x400000000
Can anyone help as I have no idea what any of this means.
Last edited by JeremyB on Fri Sep 07, 2018 5:41 am, edited 1 time in total.
Reason: code tags added

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coffee412
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Re: webcam not recognised

Post by coffee412 » Fri Sep 07, 2018 9:14 am

Hi,

Lets see what cam it actually is. Type the below command and paste the output into your next post:

Code: Select all

lsusb -v
Ryzen x1800 Asus Prime x370-Pro 32 gigs Ram RX480 graphics
IceWarp 12.0.3 * Mint 18.3 * RAID 1/5 * OpenVPN * Linux since kernel 2.0.36
************* Get Your Linux on! ***************

xflyman
Level 1
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Posts: 2
Joined: Fri Sep 07, 2018 5:03 am

Re: webcam not recognised

Post by xflyman » Fri Sep 07, 2018 12:54 pm

Here is the output:

Bus 002 Device 003: ID 192f:0916 Avago Technologies, Pte.
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 8
idVendor 0x192f Avago Technologies, Pte.
idProduct 0x0916
bcdDevice 2.00
iManufacturer 0
iProduct 2
iSerial 0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 34
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xa0
(Bus Powered)
Remote Wakeup
MaxPower 98mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 3 Human Interface Device
bInterfaceSubClass 1 Boot Interface Subclass
bInterfaceProtocol 2 Mouse
iInterface 0
HID Device Descriptor:
bLength 9
bDescriptorType 33
bcdHID 1.11
bCountryCode 0 Not supported
bNumDescriptors 1
bDescriptorType 34 Report
wDescriptorLength 64
Report Descriptors:
** UNAVAILABLE **
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0005 1x 5 bytes
bInterval 10

Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 1 Single TT
bMaxPacketSize0 64
idVendor 0x8087 Intel Corp.
idProduct 0x0024 Integrated Rate Matching Hub
bcdDevice 0.00
iManufacturer 0
iProduct 0
iSerial 0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0001 1x 1 bytes
bInterval 12

Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 0 Full speed (or root) hub
bMaxPacketSize0 64
idVendor 0x1d6b Linux Foundation
idProduct 0x0002 2.0 root hub
bcdDevice 4.04
iManufacturer 3
iProduct 2
iSerial 1
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0004 1x 4 bytes
bInterval 12

Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 1 Single TT
bMaxPacketSize0 64
idVendor 0x8087 Intel Corp.
idProduct 0x0024 Integrated Rate Matching Hub
bcdDevice 0.00
iManufacturer 0
iProduct 0
iSerial 0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0001 1x 1 bytes
bInterval 12

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 9 Hub
bDeviceSubClass 0 Unused
bDeviceProtocol 0 Full speed (or root) hub
bMaxPacketSize0 64
idVendor 0x1d6b Linux Foundation
idProduct 0x0002 2.0 root hub
bcdDevice 4.04
iManufacturer 3
iProduct 2
iSerial 1
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0 Unused
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0004 1x 4 bytes
bInterval 12

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coffee412
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Location: Indiana, USA
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Re: webcam not recognised

Post by coffee412 » Fri Sep 07, 2018 2:04 pm

Well, It certainly does not show up on the USB bus.

Incidently, The output of 'dmeg' is your boot up information. Thats where it is going thru and discovering all your devices and setting up memory and other fun stuff. Not too helpful in a case like this unless you run this command:

Code: Select all

dmesg |grep usb
which tells it to filter out every line except those that mention 'usb'.

The only options I can think of is to go into the bios and make sure the camera is turned on if there is a setting for that. Otherwise see if a keyboard combination turns the camera on/off.

Its probably an unsupported device and you might have to just buy one that plugs into one of your usb ports.

Perhaps you can post the exact model number and research a bit on what camera is used in it. At least post the exact model number in your next post and perhaps some googling around can provide the type of cam in it.
Ryzen x1800 Asus Prime x370-Pro 32 gigs Ram RX480 graphics
IceWarp 12.0.3 * Mint 18.3 * RAID 1/5 * OpenVPN * Linux since kernel 2.0.36
************* Get Your Linux on! ***************

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