I recently installed linux Mint 19 on my system (it has Windows 10 on a different disk as well)
My sound had been working and then exactly this occurred:
My experience matches that of the first two posts in that thread precisely.
I went to see about making the max volume louder somehow (everything works fine and at higher volume in Windows). When I quickly clicked on one of the other output options, the ability to select my headphones disappeared from the sound settings panel.
When I opened alsamixer in terminal, I was able to press F6 to see the list of sound cards, including mine as sound card 2. Selecting it closes alsamixer and gives the following in terminal:
cannot load mixer controls: Invalid argument
I installed qasmixer based on a suggestion found online. When I select "hw: card" from mixer device then my card from the list, qasmixer gives me:
Mixer device couldn't be opened
Error: Invalid argument
headphones are Steelseries Siberia 650, which come with their own external sound card (these: https://steelseries.com/gaming-headsets/siberia-650 )
Seems like my system recognizes the card/headphones are there, but something is missing/got deleted such that alsamixer/qasmixer/sound settings can't select the sound card. The sound continues to function normally when I boot into Windows, so it does not appear to be a hardware problem.
I'm pretty confused and not certain how to fix it. I have tried quite a few things, so I'm not certain which methods to describe here. The people in the thread I linked described my issue exactly, but the thread is from 2015 and closed.
I wasn't certain if I should post this under "hardware support" or "sound, multimedia, and codecs" so I chose sound. Please let me know if that's the wrong spot.
when I run
inxi -FxzI get the following output:
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System: Host: cowbatcat-System-Product-Name Kernel: 4.15.0-33-generic x86_64 bits: 64 gcc: 7.3.0 Desktop: Cinnamon 3.8.8 (Gtk 3.22.30-1ubuntu1) Distro: Linux Mint 19 Tara Machine: Device: desktop Mobo: ASUSTeK model: ROG ZENITH EXTREME v: Rev 1.xx serial: N/A UEFI: American Megatrends v: 1402 date: 08/03/2018 CPU: 16 core AMD Ryzen Threadripper 1950X (-MT-MCP-) arch: Zen rev.1 cache: 8192 KB flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 108585 clock speeds: max: 3400 MHz 1: 2125 MHz 2: 2192 MHz 3: 2152 MHz 4: 2195 MHz 5: 2128 MHz 6: 1963 MHz 7: 1987 MHz 8: 1889 MHz 9: 1886 MHz 10: 2078 MHz 11: 2104 MHz 12: 2151 MHz 13: 1889 MHz 14: 1888 MHz 15: 1891 MHz 16: 2007 MHz 17: 2191 MHz 18: 2111 MHz 19: 2186 MHz 20: 2019 MHz 21: 2170 MHz 22: 1994 MHz 23: 2028 MHz 24: 2138 MHz 25: 1955 MHz 26: 1985 MHz 27: 1997 MHz 28: 1990 MHz 29: 2122 MHz 30: 2117 MHz 31: 2174 MHz 32: 2032 MHz Graphics: Card: NVIDIA GP102 [GeForce GTX 1080 Ti] bus-ID: 41:00.0 Display Server: x11 (X.Org 1.19.6 ) drivers: nvidia (unloaded: modesetting,fbdev,vesa,nouveau) Resolution: email@example.com OpenGL: renderer: GeForce GTX 1080 Ti/PCIe/SSE2 version: 4.6.0 NVIDIA 390.48 Direct Render: Yes Audio: Card-1 Advanced Micro Devices [AMD] Family 17h (Models 00h-0fh) HD Audio Controller driver: snd_hda_intel bus-ID: 0b:00.3 Card-2 NVIDIA GP102 HDMI Audio Controller driver: snd_hda_intel bus-ID: 41:00.1 Card-3 SteelSeries ApS driver: USB Audio usb-ID: 007-006 Sound: Advanced Linux Sound Architecture v: k4.15.0-33-generic Network: Card-1: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter driver: ath10k_pci bus-ID: 03:00.0 IF: wlp3s0 state: up mac: <filter> Card-2: Wilocity Wil6200 802.11ad Wireless Network Adapter driver: wil6210 bus-ID: 04:00.0 IF: wlp4s0 state: down mac: <filter> Card-3: Intel I211 Gigabit Network Connection driver: igb v: 5.4.0-k port: 1000 bus-ID: 05:00.0 IF: enp5s0 state: down mac: <filter> Drives: HDD Total Size: 3024.6GB (2.6% used) ID-1: /dev/nvme0n1 model: Samsung_SSD_960_PRO_512GB size: 512.1GB ID-2: /dev/sda model: ST2000DX002 size: 2000.4GB ID-3: /dev/sdb model: LITEON_CV3 size: 256.1GB ID-4: /dev/sdc model: LITEON_CV3 size: 256.1GB Partition: ID-1: / size: 202G used: 43G (23%) fs: ext4 dev: /dev/dm-0 ID-2: swap-1 size: 34.22GB used: 0.00GB (0%) fs: swap dev: /dev/dm-2 RAID: No RAID devices: /proc/mdstat, md_mod kernel module present Sensors: System Temperatures: cpu: 35.2C mobo: N/A gpu: 0.0:44C Fan Speeds (in rpm): cpu: 0 Info: Processes: 465 Uptime: 48 min Memory: 4140.0/32084.9MB Init: systemd runlevel: 5 Gcc sys: 7.3.0 Client: Shell (bash 4.4.191) inxi: 2.3.56
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**** List of PLAYBACK Hardware Devices **** card 0: Generic [HD-Audio Generic], device 0: ALC1220 Analog [ALC1220 Analog] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: Generic [HD-Audio Generic], device 1: ALC1220 Digital [ALC1220 Digital] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: NVidia [HDA NVidia], device 7: HDMI 1 [HDMI 1] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: NVidia [HDA NVidia], device 8: HDMI 2 [HDMI 2] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: NVidia [HDA NVidia], device 9: HDMI 3 [HDMI 3] Subdevices: 1/1 Subdevice #0: subdevice #0 card 2: Headset [SteelSeries SC2 USB Headset], device 0: USB Audio [USB Audio] Subdevices: 1/1 Subdevice #0: subdevice #0
adding lsusb output since the sound card in question is usb (SteelSeries ApS on this list):
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Bus 008 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 007 Device 004: ID 04d9:0269 Holtek Semiconductor, Inc. Bus 007 Device 003: ID 1532:0016 Razer USA, Ltd DeathAdder Mouse Bus 007 Device 002: ID 1038:1216 SteelSeries ApS Bus 007 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 1b1c:1c11 Corsair Bus 001 Device 002: ID 0b05:1868 ASUSTek Computer, Inc. Bus 001 Device 004: ID 0b05:1867 ASUSTek Computer, Inc. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub