Sound card not detected

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Mesaan
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Sound card not detected

Post by Mesaan » Wed Sep 19, 2018 7:51 am

Hello,
I just installed Linux Mint 18.3 Cinnamon (newbie, sorry !) on my Asus E200HA computer, and I am having trouble with sound.
The computer does not recognize any sound card (for example in pavucontrol) and does not run alsamixer.
Furthermore, the command lspci does not show any sound card.
And in my basic sound panel when I try to fix the issue, the only output suggested is "dummy output".
Has anyone got a solution for me ?
Thanks in advance!

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richyrich
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Re: Sound card not detected

Post by richyrich » Wed Sep 19, 2018 9:06 am

Please use this Terminal command, copy the complete output, and paste it back here in a reply. This will give us a general description of your system, hardware, and audio. Helps in troubleshooting. :)
(pls paste between the Code tags (</>) located above the reply textbox)

inxi -FAxz

Mesaan
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Re: Sound card not detected

Post by Mesaan » Wed Sep 19, 2018 11:49 am

Thanks for the quick answer !
Here is the result of the command :
System: Host: jeanne-E200HA Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.6.6 (Gtk 3.18.9-1ubuntu3.3)
Distro: Linux Mint 18.3 Sylvia
Machine: Mobo: ASUSTeK model: E200HA v: 1.0
Bios: American Megatrends v: E200HA.303 date: 12/21/2016
CPU: Quad core Intel Atom x5-Z8350 (-MCP-) cache: 1024 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 11520
clock speeds: max: 1920 MHz 1: 810 MHz 2: 1325 MHz 3: 491 MHz
4: 504 MHz
Graphics: Card: Intel Device 22b0 bus-ID: 00:02.0
Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
Resolution: 1366x768@60.06hz
GLX Renderer: Mesa DRI Intel HD Graphics (Cherrytrail)
GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio: Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network: Card: Qualcomm Atheros Device 0042
driver: ath10k_pci bus-ID: 01:00.0
IF: wlp1s0 state: up speed: N/A duplex: N/A mac: <filter>
Drives: HDD Total Size: NA (-) ID-1: /dev/mmcblk0 model: N/A size: 31.3GB
Partition: ID-1: / size: 27G used: 5.9G (24%) fs: ext4 dev: /dev/mmcblk0p2
ID-2: swap-1 size: 2.04GB used: 0.08GB (4%) fs: swap dev: /dev/mmcblk0p3
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 46.0C mobo: N/A
Fan Speeds (in rpm): cpu: 0
Info: Processes: 213 Uptime: 49 min Memory: 1249.9/1892.7MB
Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.481) inxi: 2.2.35

Mesaan
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Re: Sound card not detected

Post by Mesaan » Wed Sep 19, 2018 11:50 am

Code: Select all

System:    Host: jeanne-E200HA Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.6 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   Mobo: ASUSTeK model: E200HA v: 1.0
           Bios: American Megatrends v: E200HA.303 date: 12/21/2016
CPU:       Quad core Intel Atom x5-Z8350 (-MCP-) cache: 1024 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 11520
           clock speeds: max: 1920 MHz 1: 810 MHz 2: 1325 MHz 3: 491 MHz
           4: 504 MHz
Graphics:  Card: Intel Device 22b0 bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.06hz
           GLX Renderer: Mesa DRI Intel HD Graphics (Cherrytrail)
           GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio:     Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network:   Card: Qualcomm Atheros Device 0042
           driver: ath10k_pci bus-ID: 01:00.0
           IF: wlp1s0 state: up speed: N/A duplex: N/A mac: <filter>
Drives:    HDD Total Size: NA (-) ID-1: /dev/mmcblk0 model: N/A size: 31.3GB
Partition: ID-1: / size: 27G used: 5.9G (24%) fs: ext4 dev: /dev/mmcblk0p2
           ID-2: swap-1 size: 2.04GB used: 0.08GB (4%) fs: swap dev: /dev/mmcblk0p3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 46.0C mobo: N/A
           Fan Speeds (in rpm): cpu: 0
Info:      Processes: 213 Uptime: 49 min Memory: 1249.9/1892.7MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

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richyrich
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Re: Sound card not detected

Post by richyrich » Wed Sep 19, 2018 1:48 pm

Yes, you are right, audio hardware is not detected. :?

Have you tried installing a newer kernel ? Audio modules and drivers are included in the linux kernel.

Update Manager > View > Linux Kernels

If it doesn't help, it is easy to revert back to your previous kernel. Just hold down the right Shift key during boot-up which will get you to the Grub menu. There you can choose to boot to the older kernel and then use the Update Manager to remove that one that doesn't work.

rene
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Re: Sound card not detected

Post by rene » Wed Sep 19, 2018 4:54 pm

If lspci indeed also doesn't show audio hardware the really only reason (other than said hardware having just gone up in flames, say) can be that it's disabled in the BIOS.

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MrEen
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Re: Sound card not detected

Post by MrEen » Wed Sep 19, 2018 6:08 pm

There's a weird fix I'm trying to find for the E200HA.

Well, what do you know, the forum advanced search actually helped me...

Mesaan, please run aplay -l in the terminal and paste the result back here. While it won't find any card, I'm hoping it does tell us something like cx2072x for the codec.

I'll wait to post the fix until that is confirmed.

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MrEen
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Re: Sound card not detected

Post by MrEen » Wed Sep 19, 2018 9:09 pm

Well, it looks like the aplay isn't going to help. I'll just post a link to where I made this suggestion last time to another E200HA user: viewtopic.php?f=48&t=274487&p=1504144&h ... t#p1504144

Please take heed of the warnings I've posted. Also notice the following post where the user said they ran the script and upon reboot, everything worked great.

Good luck.

Mesaan
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Re: Sound card not detected

Post by Mesaan » Wed Sep 26, 2018 7:38 am

Thanks a lot for all of your replies !
I actually managed to fix my sound problem by executing the following command :

Code: Select all

wget -qO- https://gist.github.com/heikomat/3fe272431b44b580c933bfb901a92257/raw | bash

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MrEen
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Re: Sound card not detected

Post by MrEen » Wed Sep 26, 2018 4:08 pm

Perfect. Well done Mesaan! :D

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