ASUS X55L no sound after update

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Ugking5
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ASUS X55L no sound after update

Post by Ugking5 » Fri Oct 19, 2018 12:58 am

I have been using LInux for 5 years now, but still consider myself a noob. After updating my ASUS from Linux Mint 17 I lost all sound. There was a moment after the update that the sound started working again, but this quickly stopped and never again worked. As a side note, I also updated my girlfriend's Dell Laptop and lost sound on it as well. On the ASUS it shows Dummy Output as the only option. I have followed all threads on SALSA issues, but none have worked. I had accepted that I will not have sound for quite some months now, but hope that I can find a fix for this as I love my Linux laptop and would like to restore it to its old glory. Pictures of the sound settings are attached. I will also add that these change from time to time (I have never before seen it display that the built-in sound was disabled until today when I went to take pics for the post)
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Screenshot at 2018-10-18 23-55-42.png
Screenshot at 2018-10-18 23-56-04.png

Ugking5
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ASUS X55L no sound after update

Post by Ugking5 » Fri Oct 19, 2018 1:10 am

I have been using LInux for 5 years now, but still consider myself a noob. After updating my ASUS from Linux Mint 17 I lost all sound. There was a moment after the update that the sound started working again, but this quickly stopped and never again worked. As a side note, I also updated my girlfriend's Dell Laptop and lost sound on it as well. On the ASUS it shows Dummy Output as the only option. I have followed all threads on SALSA issues, but none have worked. I had accepted that I will not have sound for quite some months now, but hope that I can find a fix for this as I love my Linux laptop and would like to restore it to its old glory. Pictures of the sound settings are attached. I will also add that these change from time to time (I have never before seen it display that the built-in sound was disabled until today when I went to take pics for the post). I am currently running 64 bit Linux Mint 19 Tara Cinnamon, but I have tried installing various distros since losing sound to no avail.

/sbin/lsmod | grep snd produces:


snd_seq_dummy 16384 0
snd_hda_codec_hdmi 49152 1
snd_hda_intel 40960 1
snd_hda_codec 126976 2 snd_hda_intel,snd_hda_codec_hdmi
snd_hda_core 81920 3 snd_hda_intel,snd_hda_codec,snd_hda_codec_hdmi
snd_hwdep 20480 1 snd_hda_codec
snd_pcm 98304 4 snd_hda_intel,snd_hda_codec,snd_hda_core,snd_hda_codec_hdmi
snd_seq_midi 16384 0
snd_seq_midi_event 16384 1 snd_seq_midi
snd_rawmidi 32768 1 snd_seq_midi
snd_seq 65536 3 snd_seq_midi_event,snd_seq_dummy,snd_seq_midi
snd_seq_device 16384 3 snd_seq,snd_rawmidi,snd_seq_midi
snd_timer 32768 2 snd_seq,snd_pcm
snd 81920 11 snd_hda_intel,snd_hwdep,snd_seq,snd_hda_codec,snd_timer,snd_rawmidi,snd_hda_codec_hdmi,snd_seq_device,snd_pcm
soundcore 16384 1 snd

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Moem
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Re: ASUS X55L no sound after update

Post by Moem » Fri Oct 19, 2018 1:31 am

Mod note:
I have merged your posts, because they both contain valuable information.
Hello and welcome to the forum!
Image

If your issue is solved, kindly indicate that by editing the first post in the topic, and adding [SOLVED] to the title. Thanks!

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MrEen
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Re: ASUS X55L no sound after update

Post by MrEen » Fri Oct 19, 2018 7:27 am

Hi Ugking5, and welcome to the forum.

In that screenshot with the Disabled Off bit, have you tried clicking on the box below to change the Pfofile?

I am more familiar with PulseAudio Volume Control where that same setting would be on the Configuration tab. It may help if you give that a shot.

To try to help get this working, it would help to see the output of inxi -Fxz and aplay -l and also start a song or video then run pacmd list-sinks in the terminal and include that output as well.

When pasting large blocks of text, please enclose the results in-between [ⅽode] and [/ⅽode] code markers by selecting </> from the mini toolbar above the textbox where you type your reply.

Good luck.

Ugking5
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Re: ASUS X55L no sound after update

Post by Ugking5 » Sun Oct 21, 2018 1:19 pm

Thanks for taking this on MrEen! I have tried clicking the box in the sound settings where theoretically I should be able to switch from Dummy Sound to the actual sound card on my computer, but this is unfortunately not a listed option (the only option is Dummy Output). I have also tried the fixes listed in the forums about switching between pulseaudio and salsa to no avail.

The output from inxi -Fxy is:

kasper@kasper-X555LAB:~$ inxi -Fxz
System: Host: kasper-X555LAB Kernel: 4.15.0-20-generic x86_64
bits: 64 gcc: 7.3.0
Desktop: MATE 1.20.1 (Gtk 3.22.30-1ubuntu1)
Distro: Linux Mint 19 Tara
Machine: Device: laptop System: ASUSTeK product: X555LAB v: 1.0 serial: N/A
Mobo: ASUSTeK model: X555LAB v: 1.0 serial: N/A
UEFI: American Megatrends v: X555LAB.503 date: 08/04/2015
Battery BAT0: charge: 19.7 Wh 77.1% condition: 25.5/37.3 Wh (69%)
model: ASUSTeK ASUS status: Charging
CPU: Dual core Intel Core i3-5020U (-MT-MCP-)
arch: Broadwell rev.4 cache: 3072 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 8787
clock speeds: max: 2100 MHz 1: 1587 MHz 2: 1309 MHz 3: 1609 MHz
4: 1461 MHz
Graphics: Card: Intel HD Graphics 5500 bus-ID: 00:02.0
Display Server: x11 (X.Org 1.19.6 )
drivers: modesetting (unloaded: fbdev,vesa)
Resolution: 1366x768@60.00hz
OpenGL: renderer: Mesa DRI Intel HD Graphics 5500 (Broadwell GT2)
version: 4.5 Mesa 18.0.5 Direct Render: Yes
Audio: Card-1 Intel Broadwell-U Audio Controller
driver: snd_hda_intel bus-ID: 00:03.0
Card-2 Intel Wildcat Point-LP High Def. Audio Controller
driver: snd_hda_intel bus-ID: 00:1b.0
Sound: Advanced Linux Sound Architecture v: k4.15.0-20-generic
Network: Card-1: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
driver: r8169 v: 2.3LK-NAPI port: 3000 bus-ID: 02:00.0
IF: enp2s0 state: down mac: <filter>
Card-2: Qualcomm Atheros AR9485 Wireless Network Adapter
driver: ath9k bus-ID: 03:00.0
IF: wlp3s0 state: up mac: <filter>
Drives: HDD Total Size: 2000.4GB (10.3% used)
ID-1: /dev/sda model: ST2000LX001 size: 2000.4GB
Partition: ID-1: / size: 1.8T used: 192G (12%) fs: ext4 dev: /dev/sda2
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 39.5C mobo: N/A
Fan Speeds (in rpm): cpu: 2600
Info: Processes: 243 Uptime: 2 days Memory: 2982.8/3845.1MB
Init: systemd runlevel: 5 Gcc sys: 7.3.0
Client: Shell (bash 4.4.191) inxi: 2.3.56


The output from aplay -l is:

kasper@kasper-X555LAB:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0

While running youtube video, the output from pacmd list-sinks is:

kasper@kasper-X555LAB:~$ pacmd list-sinks
1 sink(s) available.
* index: 0
name: <auto_null>
driver: <module-null-sink.c>
flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: RUNNING
suspend cause:
priority: 1000
volume: front-left: 99957 / 153% / 11.00 dB, front-right: 99957 / 153% / 11.00 dB
balance 0.00
base volume: 65536 / 100% / 0.00 dB
volume steps: 65537
muted: no
current latency: 14.54 ms
max request: 4 KiB
max rewind: 4 KiB
monitor source: 0
sample spec: s16le 2ch 44100Hz
channel map: front-left,front-right
Stereo
used by: 1
linked by: 1
configured latency: 23.22 ms; range is 0.50 .. 2000.00 ms
module: 15
properties:
device.description = "Dummy Output"
device.class = "abstract"
device.icon_name = "audio-card"

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MrEen
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Re: ASUS X55L no sound after update

Post by MrEen » Sun Oct 21, 2018 1:47 pm

The box I wanted you to click on is on the Hardware tab and says "Off" with the word Profile in front of it, but I'm suspecting it may not help. Please do check there though as I'm hoping you might have another option(s) in there that turns your card back on (something like Analog Stereo Duplex or Analog Stereo Output + Analog Stereo Input.)

As I said, I'm more familiar with PulseAudio Volume Control. I do recommend installing it as it does offer more sound options than the default sound app. The simple act of installing and running it may actually cure your issue.

It is also very slightly possible that you somehow changed a setting in your BIOS that turned off the sound when you were installing Mint 19 MATE so that's also worth checking.

Let us know what happens after checking on these things and we'll take it from there.

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MrEen
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Re: ASUS X55L no sound after update

Post by MrEen » Sun Oct 21, 2018 1:48 pm

One other thing is you're still using the default kernel. It's marginally possible upgrading the kernel will fix this.

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