NO SOUND Mint 18.3 Cinnamon 3.6.7 Dell laptop PC

[mij]

I am a complete Linux novice... been trying to figure this out on my own but could use some help. here is some info:

latitude E6410

inxi -Fxz gave me:

Audio: Card Intel 5 Series/3400 Series High Definition Audio driver: snd_hda_intel bus-ID: 00:1b.0
Sound: Advanced Linux Sound Architecture v: k4.15.0-39-generic

and tried running:
dmesg

but have no idea how to interpret results.

I looked at the bios and ran diag but could find no problems there...
can anyone help?

[Inundated]

I am a complete Linux novice... been trying to figure this out on my own but could use some help. here is some info:

latitude E6410

inxi -Fxz gave me:

Audio: Card Intel 5 Series/3400 Series High Definition Audio driver: snd_hda_intel bus-ID: 00:1b.0
Sound: Advanced Linux Sound Architecture v: k4.15.0-39-generic

and tried running:
dmesg

but have no idea how to interpret results.

I looked at the bios and ran diag but could find no problems there...
can anyone help?

I'm on an E6400 with Mint 19, and here's mine:

Code: Select all

Audio:     Card Intel 82801I (ICH9 Family) HD Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k4.15.0-39-generic

I don't know if it's the slightly different audio subsystem or 19 vs. 18.3, but I have no sound problems at all.

[MrEen]

Hi mij, and welcome to the forum.

Start a song or video then open a terminal window and enter pacmd list-sinks then copy the results to paste back here.

When pasting large blocks of text, please enclose the results in-between [ⅽode] and [/ⅽode] code markers by selecting </> from the mini toolbar above the textbox where you type your reply.

I could have sworn I saw this same post last night with a bit more detail at the end and replied to it, but the post and my reply don't exist now. Weird.

[mij]

Code: Select all

jim@laptop ~ $ pacmd list-sinks
1 sink(s) available.
  * index: 0
	name: <alsa_output.pci-0000_00_1b.0.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: RUNNING
	suspend cause: 
	priority: 9959
	volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 24.80 ms
	max request: 4 KiB
	max rewind: 64 KiB
	monitor source: 0
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 1
	linked by: 1
	configured latency: 25.00 ms; range is 0.50 .. 341.33 ms
	card: 0 <alsa_card.pci-0000_00_1b.0>
	module: 6
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "92HD81B1C5 Analog"
		alsa.id = "92HD81B1C5 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel MID"
		alsa.long_card_name = "HDA Intel MID at 0xf6960000 irq 27"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1b.0"
		sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "3b56"
		device.product.name = "5 Series/3400 Series Chipset High Definition Audio (Latitude E6410)"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Built-in Audio Analog Stereo"
		alsa.mixer_name = "IDT 92HD81B1C5"
		alsa.components = "HDA:111d76d5,1028040a,00100104 HDA:80862804,80860101,00100000"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-lineout: Line Out (priority 9900, latency offset 0 usec, available: no)
			properties:
				
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-speaker>
jim@laptop ~ $ 

[mij]

ok, not sure what happened but sound just randomly came back on. I didn't change anything far as I know... Here's another copy of that test now that it's working
a
Arg! cancel that last statement it just quit again. here's another copy of the data:

Code: Select all

jim@laptop ~ $ pacmd list-sinks
1 sink(s) available.
  * index: 0
	name: <alsa_output.pci-0000_00_1b.0.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: RUNNING
	suspend cause: 
	priority: 9959
	volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 22.67 ms
	max request: 4 KiB
	max rewind: 64 KiB
	monitor source: 0
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 1
	linked by: 2
	configured latency: 25.00 ms; range is 1.00 .. 341.33 ms
	card: 0 <alsa_card.pci-0000_00_1b.0>
	module: 6
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "92HD81B1C5 Analog"
		alsa.id = "92HD81B1C5 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel MID"
		alsa.long_card_name = "HDA Intel MID at 0xf6960000 irq 27"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1b.0"
		sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "3b56"
		device.product.name = "5 Series/3400 Series Chipset High Definition Audio (Latitude E6410)"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Built-in Audio Analog Stereo"
		alsa.mixer_name = "IDT 92HD81B1C5"
		alsa.components = "HDA:111d76d5,1028040a,00100104 HDA:80862804,80860101,00100000"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-lineout: Line Out (priority 9900, latency offset 0 usec, available: no)
			properties:
				
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-speaker>
jim@laptop ~ $ 

[mij]

not sure if it's helpful but her's with headphone plugged in:

Code: Select all

jim@laptop ~ $ pacmd list-sinks
1 sink(s) available.
  * index: 0
	name: <alsa_output.pci-0000_00_1b.0.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: RUNNING
	suspend cause: 
	priority: 9959
	volume: front-left: 83031 / 127% / 6.17 dB,   front-right: 83031 / 127% / 6.17 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 24.81 ms
	max request: 4 KiB
	max rewind: 64 KiB
	monitor source: 0
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 1
	linked by: 2
	configured latency: 25.00 ms; range is 1.00 .. 341.33 ms
	card: 0 <alsa_card.pci-0000_00_1b.0>
	module: 6
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "92HD81B1C5 Analog"
		alsa.id = "92HD81B1C5 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel MID"
		alsa.long_card_name = "HDA Intel MID at 0xf6960000 irq 27"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1b.0"
		sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "3b56"
		device.product.name = "5 Series/3400 Series Chipset High Definition Audio (Latitude E6410)"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Built-in Audio Analog Stereo"
		alsa.mixer_name = "IDT 92HD81B1C5"
		alsa.components = "HDA:111d76d5,1028040a,00100104 HDA:80862804,80860101,00100000"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-lineout: Line Out (priority 9900, latency offset 0 usec, available: no)
			properties:
				
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: yes)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-headphones>
jim@laptop ~ $ 

[MrEen]

Okay mij. I've got a potential workaround for you, but I now need to see the full results of running inxi -Fxz in the terminal please.

I was wondering, do you have headphones to test with? The reason I ask is your pacmd results make it appear that headphones would probably work:

Code: Select all

                analog-output-lineout: Line Out (priority 9900, latency offset 0 usec, available: no)
			properties:
				
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown) <--This is probably why you're not getting sound
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: no) <--This should indicate headphones would work
			properties:                                                                           if plugged in
				device.icon_name = "audio-headphones"
	active port: <analog-output-speaker>

[MrEen]

Oops, what timing. So there was no sound with headphones either?

[mij]

no, no sound with headphones. it's very weird though. sound came on for a few second then was gone...
here are the results w headphones not plugged in and youtube playing a video:

Code: Select all

jim@laptop ~ $ inxi -Fxz
System:    Host: laptop Kernel: 4.15.0-39-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3) Distro: Linux Mint 18.3 Sylvia
Machine:   System: Dell (portable) product: Latitude E6410 v: 0001
           Mobo: Dell model: N/A Bios: Dell v: A12 date: 05/09/2012
CPU:       Dual core Intel Core i5 M 520 (-HT-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 9575
           clock speeds: max: 2400 MHz 1: 1504 MHz 2: 1581 MHz 3: 1653 MHz 4: 1623 MHz
Graphics:  Card: Intel Core Processor Integrated Graphics Controller bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa) Resolution: 1280x800@60.14hz
           GLX Renderer: Mesa DRI Intel Ironlake Mobile GLX Version: 2.1 Mesa 18.0.5 Direct Rendering: Yes
Audio:     Card Intel 5 Series/3400 Series High Definition Audio driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k4.15.0-39-generic
Network:   Card-1: Intel 82577LM Gigabit Network Connection driver: e1000e v: 3.2.6-k port: 7040 bus-ID: 00:19.0
           IF: eno1 state: down mac: <filter>
           Card-2: Broadcom BCM43224 802.11a/b/g/n driver: wl bus-ID: 02:00.0
           IF: wlp2s0 state: up mac: <filter>
Drives:    HDD Total Size: 250.1GB (8.1% used) ID-1: /dev/sda model: WDC_WD2500BEKT size: 250.1GB
Partition: ID-1: / size: 226G used: 16G (8%) fs: ext4 dev: /dev/sda1
           ID-2: swap-1 size: 4.15GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 53.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 199 Uptime: 59 min Memory: 2094.5/3806.7MB Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 
jim@laptop ~ $ 

[MrEen]

Strange indeed. Anyway, try this:

In the terminal type gksudo xed /etc/modprobe.d/alsa-base.conf and after the file opens, scroll to the bottom and add this line:

Code: Select all

options snd-hda-intel model=auto

Save the file, reboot and test sound.

Good luck.

[mij]

well, still no luck.
although I just played a video and it had sound for longer than before...

does this seem maybe like a hardware issue? it's like there's a short in the sound circuit that occasionally closes or something...

[MrEen]

Well, it does seem it could be hardware, but that's not guaranteed.

Are you the original owner of the laptop? Did sound work fine before putting Mint on it? I do see there have been BIOS updates. The most recent is just a security issue, so it wouldn't fix anything sound related most likely, but there were others as well that may have had something to do with sound.

As a test, let's try a different parameter in alsa-base.conf. Follow the same steps, but change auto to dell-eq (this is overwriting the change you made, not adding another new line.)

[MrEen]

Also, keep a terminal window open with pacmd list-sinks pretyped at the prompt and when sound is working, quickly hit Enter so we can see what is different, if anything.

Just to ease my mind (because I learned this one recently) what is the output of cat /proc/interrupts | grep 27 I'm checking to make sure there isn't an IRQ conflict here. If 27 is shared, whatever the other process is may be limiting the availability for sound.

[mij]

it did belong to someone else before... no idea what they did or didn't do, but sound has been working fine, although I did have another issue recently that I thought maybe the battery had overheated or something. everything had been working fine, then it just shut down and would not restart. it would start to power up briefly, I could hear the disc starting to spin, then it would just shut down again. I randomly tried starting it again after it sat a few days and it fired up, but with no sound. should have mentioned that before I guess that's another piece that may point toward hardware? also, I am in Costa Rica, so maybe a problem with the line voltage fried something???

anyway, here's the cat /proc/interrupts | grep 27. working on the other fix

Code: Select all

jim@laptop ~ $ cat /proc/interrupts | grep 27
 26:          0          0     192065       1169   PCI-MSI 32768-edge      i915
 27:          0       1025          0          0   PCI-MSI 442368-edge      snd_hda_intel:card0
CAL:     261253     249729     275731     279320   Function call interrupts
TLB:     258370     247004     272960     277155   TLB shootdowns
jim@laptop ~ $ 

[MrEen]

I think (hope) I know what's wrong. You last description implies to me you've got an overheating issue. That's what probably happened when you had that other issue, and until it cooled down enough, it wouldn't start back up.

The sound card can overheat causing your present issue, even if the system is still okay otherwise.

You might want to open the case and clean out the dust bunnies and clean the fans and make sure all the air vents are not blocked.

If I'm correct, getting proper airflow going back through the laptop should help stop this from happening. Hopefully nothing was damaged to the point of rendering it dead.

Good luck.

P.S. The IRQ is fine, and I now doubt the dell-eq change will help.