(SOLVED) No Sound Dell XPS One 2710

Questions about codecs, DVD playback, web plugins...
Forum rules
Before you post please read how to get help
Post Reply
Mike365
Level 1
Level 1
Posts: 12
Joined: Wed Jul 02, 2014 7:02 pm

(SOLVED) No Sound Dell XPS One 2710

Post by Mike365 » Mon Feb 11, 2019 12:49 am

I have installed Mint 19.1 on a Dell XPS One 2710 and there is no sound coming from the speakers or headphone jack. The sound works fine with Win 10 but not with any Linux distro.
I have reinstalled Alsa and Pulse to no avail. Alsa sees the sound card (Realtek ALC3260) but changing various settings has no affect.
I have tried to find a driver for the card but can only find one for Windows. Is there a work around?
Any help would be much appreciated.
Last edited by Mike365 on Thu Feb 14, 2019 2:48 am, edited 1 time in total.

User avatar
MrEen
Level 10
Level 10
Posts: 3164
Joined: Mon Jun 12, 2017 8:39 pm

Re: No Sound Dell XPS One 2710

Post by MrEen » Mon Feb 11, 2019 4:47 pm

Hi Mike365.

Check for mutes by running alsamixer in the terminal. When it opens, you may need to press F6 to select the card with the Realtek ALC3260 chip.

Muted columns have MM at the bottom. Use left and right arrow keys to select columns. Use up and down arrow keys to change levels. Use the m key to toggle between mute and unmute.

If no luck there, paste back the output of running inxi -Fxz and aplay -l in the terminal. Also, start a song or video then run pacmd list-sinks in the terminal and paste that output as well.

Good luck.

Mike365
Level 1
Level 1
Posts: 12
Joined: Wed Jul 02, 2014 7:02 pm

Re: No Sound Dell XPS One 2710

Post by Mike365 » Tue Feb 12, 2019 12:27 am

Hi, thank you for taking the time to help me, it is really appreciated. Below are the three outputs you suggested. There seems to be something weird going on with PulseAudio as when I try to run it, it comes up with the following error message.

Connection to PulseAudio failed. Automatic retry in 5s.
In this case this is likely because PULSE_SERVER in the Environment/X11 Root Window Properties or default-server in client.conf is misconfigured'
This situation can also arise when PulseAudio crashed and left stale details in the X11 Root Window. If this is the case then PulseAudio should autospawn again, or if this is not configured you should run start-pulseaudio-x11 manually.

If I start pulseaudio in the terminal using pulseaudio -D the output is [pulseaudio] main.c: Daemon startup failed.



System:
Host: mike-XPS-One-2710 Kernel: 4.15.0-45-generic x86_64 bits: 64
compiler: gcc v: 7.3.0 Desktop: Cinnamon 4.0.9
Distro: Linux Mint 19.1 Tessa base: Ubuntu 18.04 bionic
Machine:
Type: Desktop System: Dell product: XPS One 2710 v: 00 serial: <filter>
Mobo: Dell model: 02XMCT v: A03 serial: <filter> BIOS: Dell v: A12
date: 08/27/2013
Battery:
Device-1: hidpp_battery_0 model: Logitech M705 charge: 95%
status: Discharging
CPU:
Topology: Quad Core model: Intel Core i7-3770S bits: 64 type: MT MCP
arch: Ivy Bridge rev: 9 L2 cache: 8192 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 49488
Speed: 2633 MHz min/max: 1600/3100 MHz Core speeds (MHz): 1: 2952 2: 2493
3: 2877 4: 2408 5: 2907 6: 3035 7: 3028 8: 2948
Graphics:
Device-1: Intel Xeon E3-1200 v2/3rd Gen Core processor Graphics
vendor: Dell driver: i915 v: kernel bus ID: 00:02.0
Device-2: NVIDIA GK107M [GeForce GT 640M] vendor: Dell driver: nvidia
v: 390.77 bus ID: 01:00.0
Display: x11 server: X.Org 1.19.6 driver: modesetting,nvidia
unloaded: fbdev,nouveau,vesa resolution: 2560x1440~60Hz
OpenGL: renderer: GeForce GT 640M/PCIe/SSE2 v: 4.6.0 NVIDIA 390.77
direct render: Yes
Audio:
Device-1: Intel 7 Series/C216 Family High Definition Audio
vendor: Dell XPS One 2710 driver: snd_hda_intel v: kernel bus ID: 00:1b.0
Sound Server: ALSA v: k4.15.0-45-generic
Network:
Device-1: Qualcomm Atheros AR9485 Wireless Network Adapter vendor: Dell
driver: ath9k v: kernel port: e000 bus ID: 04:00.0
IF: wlp4s0 state: up mac: <filter>
Device-2: Qualcomm Atheros AR8161 Gigabit Ethernet vendor: Dell
driver: alx v: kernel port: d000 bus ID: 05:00.0
IF: enp5s0 state: down mac: <filter>
Device-3: Atheros type: USB driver: btusb bus ID: 2-1.8:5
Drives:
Local Storage: total: 1.85 TiB used: 287.05 GiB (15.2%)
ID-1: /dev/sda vendor: Seagate model: ST2000DM001-1CH164 size: 1.82 TiB
ID-2: /dev/sdb vendor: Samsung model: SSD PM830 mSATA 32GB size: 29.82 GiB
Partition:
ID-1: / size: 28.75 GiB used: 11.11 GiB (38.6%) fs: ext4 dev: /dev/sdb2
ID-2: /boot size: 471.6 MiB used: 284.1 MiB (60.2%) fs: ext2
dev: /dev/sdb1
ID-3: /home size: 1.79 TiB used: 275.66 GiB (15.0%) fs: ext4
dev: /dev/sda1
Sensors:
System Temperatures: cpu: 57.0 C mobo: 27.8 C gpu: nvidia temp: 73 C
Fan Speeds (RPM): N/A
Info:
Processes: 241 Uptime: 1d 2h 40m Memory: 7.68 GiB used: 3.29 GiB (42.9%)
Init: systemd runlevel: 5 Compilers: gcc: 7.3.0 Shell: bash v: 4.4.19
inxi: 3.0.27

**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC3260 Analog [ALC3260 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0

No PulseAudio daemon running, or not running as session daemon.

User avatar
MrEen
Level 10
Level 10
Posts: 3164
Joined: Mon Jun 12, 2017 8:39 pm

Re: No Sound Dell XPS One 2710

Post by MrEen » Tue Feb 12, 2019 8:06 am

Ahhh. So it's no pulseaudio running as the reason. What is the output of running pulseaudio -vvv in the terminal? You may need to hit Ctrl+C to stop it.

When pasting large blocks of text, please enclose the results in-between [ⅽode] and [/ⅽode] code markers by selecting </> from the mini toolbar above the textbox where you type your reply.

Mike365
Level 1
Level 1
Posts: 12
Joined: Wed Jul 02, 2014 7:02 pm

Re: No Sound Dell XPS One 2710

Post by Mike365 » Tue Feb 12, 2019 2:55 pm

Here is the output from pulseaudio -vvv

I: [pulseaudio] main.c: setrlimit(RLIMIT_NICE, (31, 31)) failed: Operation not permitted
I: [pulseaudio] main.c: setrlimit(RLIMIT_RTPRIO, (9, 9)) failed: Operation not permitted
D: [pulseaudio] core-rtclock.c: Timer slack is set to 50 us.
D: [pulseaudio] core-util.c: RealtimeKit worked.
I: [pulseaudio] core-util.c: Successfully gained nice level -11.
I: [pulseaudio] main.c: This is PulseAudio 11.1
D: [pulseaudio] main.c: Compilation host: x86_64-pc-linux-gnu
D: [pulseaudio] main.c: Compilation CFLAGS: -g -O2 -fdebug-prefix-map=/build/pulseaudio-EOwPuF/pulseaudio-11.1=. -fstack-protector-strong -Wformat -Werror=format-security -Wall -W -Wextra -pipe -Wno-long-long -Wno-overlength-strings -Wunsafe-loop-optimizations -Wundef -Wformat=2 -Wlogical-op -Wsign-compare -Wformat-security -Wmissing-include-dirs -Wformat-nonliteral -Wpointer-arith -Winit-self -Wdeclaration-after-statement -Wfloat-equal -Wmissing-prototypes -Wredundant-decls -Wmissing-declarations -Wmissing-noreturn -Wshadow -Wendif-labels -Wcast-align -Wstrict-aliasing -Wwrite-strings -Wno-unused-parameter -ffast-math -fno-common -fdiagnostics-show-option -fdiagnostics-color=auto
D: [pulseaudio] main.c: Running on host: Linux x86_64 4.15.0-45-generic #48-Ubuntu SMP Tue Jan 29 16:28:13 UTC 2019
D: [pulseaudio] main.c: Found 8 CPUs.
I: [pulseaudio] main.c: Page size is 4096 bytes
D: [pulseaudio] main.c: Compiled with Valgrind support: no
D: [pulseaudio] main.c: Running in valgrind mode: no
D: [pulseaudio] main.c: Running in VM: no
D: [pulseaudio] main.c: Optimized build: yes
D: [pulseaudio] main.c: FASTPATH defined, only fast path asserts disabled.
I: [pulseaudio] main.c: Machine ID is 82929df7ee394b73b81252fe3b4e5020.
I: [pulseaudio] main.c: Session ID is c2.
I: [pulseaudio] main.c: Using runtime directory /run/user/1000/pulse.
E: [pulseaudio] core-util.c: Failed to create secure directory (/home/mike/.config/pulse): Operation not permitted

User avatar
MrEen
Level 10
Level 10
Posts: 3164
Joined: Mon Jun 12, 2017 8:39 pm

Re: No Sound Dell XPS One 2710

Post by MrEen » Tue Feb 12, 2019 4:36 pm

This should fix you I think:

Code: Select all

sudo chown -Rc $USER:$USER $HOME
Followed by:

Code: Select all

pulseaudio --start

Mike365
Level 1
Level 1
Posts: 12
Joined: Wed Jul 02, 2014 7:02 pm

Re: No Sound Dell XPS One 2710

Post by Mike365 » Wed Feb 13, 2019 9:14 pm

Hi there, well Pulseaudio is definitely there now but there are still no system or video sounds. Do you have any other ideas or outputs that could help?

User avatar
MrEen
Level 10
Level 10
Posts: 3164
Joined: Mon Jun 12, 2017 8:39 pm

Re: No Sound Dell XPS One 2710

Post by MrEen » Wed Feb 13, 2019 9:18 pm

Now you should be able to get the results of pacmd list-sinks while a song is playing.

Mike365
Level 1
Level 1
Posts: 12
Joined: Wed Jul 02, 2014 7:02 pm

Re: No Sound Dell XPS One 2710

Post by Mike365 » Wed Feb 13, 2019 10:12 pm

Here is the output of pacmd list-sinks
1 sink(s) available.
* index: 0
name: <alsa_output.pci-0000_00_1b.0.analog-stereo>
driver: <module-alsa-card.c>
flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: RUNNING
suspend cause:
priority: 9039
volume: front-left: 78312 / 119% / 4.64 dB, front-right: 78312 / 119% / 4.64 dB
balance 0.00
base volume: 63069 / 96% / -1.00 dB
volume steps: 65537
muted: no
current latency: 24.09 ms
max request: 4 KiB
max rewind: 64 KiB
monitor source: 0
sample spec: s16le 2ch 48000Hz
channel map: front-left,front-right
Stereo
used by: 1
linked by: 1
configured latency: 25.00 ms; range is 0.50 .. 341.33 ms
card: 0 <alsa_card.pci-0000_00_1b.0>
module: 7
properties:
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "ALC3260 Analog"
alsa.id = "ALC3260 Analog"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "0"
alsa.card = "0"
alsa.card_name = "HDA Intel PCH"
alsa.long_card_name = "HDA Intel PCH at 0xf7c10000 irq 39"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:1b.0"
sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "1e20"
device.product.name = "7 Series/C216 Chipset Family High Definition Audio Controller (XPS One 2710)"
device.form_factor = "internal"
device.string = "front:0"
device.buffering.buffer_size = "65536"
device.buffering.fragment_size = "32768"
device.access_mode = "mmap+timer"
device.profile.name = "analog-stereo"
device.profile.description = "Analog Stereo"
device.description = "Built-in Audio Analog Stereo"
alsa.mixer_name = "Realtek ALC3260"
alsa.components = "HDA:10ec0275,1028054b,00100008 HDA:80862806,80860101,00100000"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
ports:
analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
properties:
device.icon_name = "audio-speakers"
analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: no)
properties:
device.icon_name = "audio-headphones"
active port: <analog-output-speaker>

User avatar
MrEen
Level 10
Level 10
Posts: 3164
Joined: Mon Jun 12, 2017 8:39 pm

Re: No Sound Dell XPS One 2710

Post by MrEen » Wed Feb 13, 2019 10:30 pm

Code: Select all

analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
properties:
device.icon_name = "audio-speakers"
analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: no)
properties:
device.icon_name = "audio-headphones"
active port: <analog-output-speaker> 
Can you plug in some headphones and do that again? I'll look to see what I can find about the speakers.

Mike365
Level 1
Level 1
Posts: 12
Joined: Wed Jul 02, 2014 7:02 pm

Re: No Sound Dell XPS One 2710

Post by Mike365 » Wed Feb 13, 2019 10:51 pm

The headphones are now working (they weren't before) and below is the output of pacmd list-sinks 1 sink(s) available.
* index: 0
name: <alsa_output.pci-0000_00_1b.0.analog-stereo>
driver: <module-alsa-card.c>
flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: RUNNING
suspend cause:
priority: 9039
volume: front-left: 47077 / 72% / -8.62 dB, front-right: 47077 / 72% / -8.62 dB
balance 0.00
base volume: 63069 / 96% / -1.00 dB
volume steps: 65537
muted: no
current latency: 24.18 ms
max request: 4 KiB
max rewind: 64 KiB
monitor source: 0
sample spec: s16le 2ch 48000Hz
channel map: front-left,front-right
Stereo
used by: 1
linked by: 1
configured latency: 25.00 ms; range is 0.50 .. 341.33 ms
card: 0 <alsa_card.pci-0000_00_1b.0>
module: 7
properties:
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "ALC3260 Analog"
alsa.id = "ALC3260 Analog"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "0"
alsa.card = "0"
alsa.card_name = "HDA Intel PCH"
alsa.long_card_name = "HDA Intel PCH at 0xf7c10000 irq 39"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:1b.0"
sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "1e20"
device.product.name = "7 Series/C216 Chipset Family High Definition Audio Controller (XPS One 2710)"
device.form_factor = "internal"
device.string = "front:0"
device.buffering.buffer_size = "65536"
device.buffering.fragment_size = "32768"
device.access_mode = "mmap+timer"
device.profile.name = "analog-stereo"
device.profile.description = "Analog Stereo"
device.description = "Built-in Audio Analog Stereo"
alsa.mixer_name = "Realtek ALC3260"
alsa.components = "HDA:10ec0275,1028054b,00100008 HDA:80862806,80860101,00100000"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
ports:
analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: no)
properties:
device.icon_name = "audio-speakers"
analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: yes)
properties:
device.icon_name = "audio-headphones"
active port: <analog-output-headphones>

User avatar
MrEen
Level 10
Level 10
Posts: 3164
Joined: Mon Jun 12, 2017 8:39 pm

Re: No Sound Dell XPS One 2710

Post by MrEen » Wed Feb 13, 2019 11:09 pm

Now try without headphones to see if the speakers work. If that doesn't work, delete the files in ~/.config/pulse then run pulseaudio -k in the terminal. Restart the browser if that's what you're using to play sound as well.

We're almost there!

Also, if none of that works, paste back the results of cat /sys/class/sound/hwC0D0/init_pin_configs

Mike365
Level 1
Level 1
Posts: 12
Joined: Wed Jul 02, 2014 7:02 pm

Re: No Sound Dell XPS One 2710

Post by Mike365 » Wed Feb 13, 2019 11:24 pm

What is the command to get to ~/.config/pulse please. (I'm very new to this)

User avatar
MrEen
Level 10
Level 10
Posts: 3164
Joined: Mon Jun 12, 2017 8:39 pm

Re: No Sound Dell XPS One 2710

Post by MrEen » Wed Feb 13, 2019 11:38 pm

In your File Manager, click on View > Show Hidden Files

Then you'll be able to select the .config folder then inside that open the pulse folder. Delete everything in there (I think it's 7 files.) When you then run pulseaudio -k in the terminal the files will be regenerated. Once done, test the speakers.

Mike365
Level 1
Level 1
Posts: 12
Joined: Wed Jul 02, 2014 7:02 pm

Re: No Sound Dell XPS One 2710

Post by Mike365 » Thu Feb 14, 2019 1:01 am

Still no joy I'm afraid. Speakers are as dead as a dodo. See output of cat /sys/class/sound/hwC0D0/init_pin_configs
0x12 0x99a30930
0x13 0x411111f0
0x14 0x90170110
0x15 0x0321441f
0x16 0x411111f0
0x18 0x03a19820
0x19 0x411111f0
0x1a 0x411111f0
0x1b 0x411111f0
0x1d 0x4016862d
0x1e 0x411111f0

Mike365
Level 1
Level 1
Posts: 12
Joined: Wed Jul 02, 2014 7:02 pm

Re: No Sound Dell XPS One 2710

Post by Mike365 » Thu Feb 14, 2019 2:46 am

MrEen you are a genius. I'm not sure what I did exactly but the speakers are now working. Thank you so much for your time and patience, it is incredibly generous of you.

User avatar
MrEen
Level 10
Level 10
Posts: 3164
Joined: Mon Jun 12, 2017 8:39 pm

Re: (SOLVED) No Sound Dell XPS One 2710

Post by MrEen » Thu Feb 14, 2019 7:54 am

That's great, Mike365! I'm happy I could help. :D

Post Reply

Return to “Sound, Multimedia, & Codecs”