[SOLVED] Sound settings disappear after reboot

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sabasimone
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[SOLVED] Sound settings disappear after reboot

Post by sabasimone »

Hi guys,
I'm quite news in Linux and I got some problems.
I installed pulseaudio cause Mint didn't recognize an Usb Microphone. It worked but when I reboot sound settings disappeared! And audio, of course, doesn't work at all.
So I deleted pulseaudio and audio setting appeared again. But sounds works only with systems and some programs like Skype but not with browser for example (YouTube, vimeo, any audio from browser).
And everytime I reboot audio settings disappear again. Everytime.

I tried many solutions found out in some forum but I still have the same problem.

Some details:

Code: Select all

CPU: Dual Core Intel Core i5-7200U (-MT MCP-) 
speed/min/max: 500/400/3100 MHz Kernel: 5.4.0-39-generic x86_64 Up: 1h 46m 
Mem: 2424.4/11898.0 MiB (20.4%) Storage: 238.47 GiB (14.3% used) Procs: 200 
Shell: bash 4.4.20 inxi: 3.0.32 
I have HDA Intel PCH.
My version is Mint 19.3 Cinnamon 64-bit

Any help?
Thanks!
Last edited by sabasimone on Wed Jul 01, 2020 1:26 pm, edited 1 time in total.

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MrEen
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Re: Sound settings disappear after reboot

Post by MrEen »

Hi sabasimone, and welcome to the forum.

Run this command with working sound, then run it again after a fresh boot. Paste both outputs:

Code: Select all

curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999
The last line of the output has a URL pointing to your sound setup. That should help us determine why this is happening to you.

sabasimone
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Re: Sound settings disappear after reboot

Post by sabasimone »

Hi MrEen and thank you for your reply.

Output after installing pulseaudio

Code: Select all

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  2039  100  2039    0     0   1000      0  0:00:02  0:00:02 --:--:--  1000
Connection failure: Access denied
Connection failure: Access denied
https://termbin.com/pr25
output after refresh

Code: Select all

 % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  2039  100  2039    0     0   3473      0 --:--:-- --:--:-- --:--:--  3473
Connection failure: Access denied
Connection failure: Access denied
https://termbin.com/7adhe

sabasimone
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Re: Sound settings disappear after reboot

Post by sabasimone »

Unfortunately I'm not able to understand and solve the problem.
MrEen do you have any other suggestion?

edit: pavucontrol doesn't work anymore. When I install it I see "establishing connection to PulseAudio. please wait..." :?

Now it's even worst, no input and no output. Everytime I reebot I got new settings...
1.png
1.png (5.93 KiB) Viewed 194 times
no audio icon
2.png
no output device
3.png
no input device

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MrEen
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Re: Sound settings disappear after reboot

Post by MrEen »

I apologize. I had set aside your post yesterday, then forgot to get back to it. I'm looking through the outputs now.

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MrEen
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Re: Sound settings disappear after reboot

Post by MrEen »

And the first line of the output shows why you're having new issues:

Code: Select all

root       976  0.6  0.0   4500   840 ?        Ss   08:52   0:00 /bin/sh /snap/pulseaudio/9/bin/pulseaudio
I didn't even know there was a snap version of pulseaudio. Looks like you may have uninstalled the wrong version. And where it says root, should have been your username.

Let's see the output of apt policy pulseaudio please. I have no experience with snaps, but will try to help get this resolved. Then we'll be back to your original issue and can work on that from a solid foundation.

sabasimone
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Re: Sound settings disappear after reboot

Post by sabasimone »

Thank you again MrEen and don't apologize, you're helping me!
Did I install the wrong versione of pulse audio? Damn...

btw, the output you request

Code: Select all

pulseaudio:
  Installed: 1:11.1-1ubuntu7.8
  Candidate: 1:11.1-1ubuntu7.8
  Version table:
 *** 1:11.1-1ubuntu7.8 500
        500 http://archive.ubuntu.com/ubuntu bionic-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     1:11.1-1ubuntu7.7 500
        500 http://security.ubuntu.com/ubuntu bionic-security/main amd64 Packages
     1:11.1-1ubuntu7 500
        500 http://archive.ubuntu.com/ubuntu bionic/main amd64 Packages

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MrEen
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Re: Sound settings disappear after reboot

Post by MrEen »

Okay, maybe I was wrong. Snaps are new to me, and I don't fully understand them, but it appears you still have the proper pulseaudio installed.

Can I see the output of this please:

Code: Select all

snap list
If there's no pulseaudio there, try running this then reboot and see if the sound works:

Code: Select all

sudo chown -Rc $USER:$USER $HOME

sabasimone
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Re: Sound settings disappear after reboot

Post by sabasimone »

there is pulseaudio

Code: Select all

Name        Version    Rev   Tracking       Publisher   Notes
core        16-2.45.1  9436  latest/stable  canonical✓  core
pulseaudio  8.0-3      9     latest/stable  canonical✓  -
[code]

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MrEen
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Re: Sound settings disappear after reboot

Post by MrEen »

In your OP, you said this:

Code: Select all

I installed pulseaudio cause Mint didn't recognize an Usb Microphone
There was no USB mic detected in either of your outputs. Is it really USB, or a USB Bluetooth dongle you're using? Bluetooth is different, and would be hiding in those outputs, which is why I ask.

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MrEen
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Re: Sound settings disappear after reboot

Post by MrEen »

sabasimone wrote:
Wed Jul 01, 2020 12:41 pm
there is pulseaudio

Code: Select all

Name        Version    Rev   Tracking       Publisher   Notes
core        16-2.45.1  9436  latest/stable  canonical✓  core
pulseaudio  8.0-3      9     latest/stable  canonical✓  -
AHA! Run this then reboot:

Code: Select all

sudo snap remove pulseaudio

sabasimone
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Re: Sound settings disappear after reboot

Post by sabasimone »

Yes! It works!!!
The icon, input and output appeared again.
Thank you!

You said
There was no USB mic detected in either of your outputs
Correct, I removed the usb microphone when the problems started.

So which program can I try to set volumes aside to alsamixer? I'm worried to connect again the microphone! :) And that the problems starts again!

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MrEen
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Re: Sound settings disappear after reboot

Post by MrEen »

I'd like you to test the headphones now please. I have a feeling you're not going to have issues this time. If you do, I'm here to help.

Besides alsamixer, there qasmixer or pavucontrol. PulseAudio Volume Control (pavucontrol) is what I use, and might be the best choice for you.

sabasimone
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Re: Sound settings disappear after reboot

Post by sabasimone »

headphones ok!
Besides alsamixer, there qasmixer or pavucontrol. PulseAudio Volume Control (pavucontrol) is what I use, and might be the best choice for you.
hmmm but the problems began with pulseaudio, isn't it? I try to install pavucontrol

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MrEen
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Re: Sound settings disappear after reboot

Post by MrEen »

PulseAudio has always been on your system. It's part of the default install. PulseAudio Volume Control is something different. That's where your confusion tripped you up. Only Xfce has pavucontrol installed by default I believe.

sabasimone
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Re: Sound settings disappear after reboot

Post by sabasimone »

yes, it was confusing me, they have almost the same name
hope everything is fixed right now.

soooo thank you MrEen, you've been precious!

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MrEen
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Re: Sound settings disappear after reboot

Post by MrEen »

You're most welcome. :D

I'm glad things are working for you. If you run into any issues, don't hesitate to post.

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