How to get my sound working with HP Thunderbolt dock 120W G2

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ashabc
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Posts: 1
Joined: Fri Jul 24, 2020 2:39 pm

How to get my sound working with HP Thunderbolt dock 120W G2

Post by ashabc »

Hi MrEen,

It seems that you are quite knowledgable in relation to how to roubleshoot audio issues. I am struggling to get my sound working with HP Thunderbolt dock 120W G2. Can't get the headphone working on the dock. If I list the audio devices, the system seems to detect, but only the speaker in the dock works, but not the headsets, even when the headsets are plugged into the dock, its plays sound through the speaker only.

Tired reinstalling the pulseaudio package as per http://mreen.epizy.com/SoundFixTips.html?i=1. But no joy.
Below are some outputs.

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$ inxi -Fxz
System:    Kernel: 5.8.9-050809-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 4.6.6 
           Distro: Linux Mint 20 Ulyana base: Ubuntu 20.04 focal 
Machine:   Type: Convertible System: Dell product: XPS 13 9365 v: N/A serial: <filter> 
           Mobo: Dell model: 0F7CDK v: A00 serial: <filter> UEFI: Dell v: 2.11.0 
           date: 05/22/2020 
Battery:   ID-1: BAT0 charge: 41.3 Wh condition: 41.3/46.0 Wh (90%) model: SMP DELL HMPFH62 
           status: Full 
CPU:       Topology: Dual Core model: Intel Core i7-8500Y bits: 64 type: MT MCP arch: Amber Lake 
           rev: 9 L2 cache: 4096 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 12799 
           Speed: 600 MHz min/max: 400/4200 MHz Core speeds (MHz): 1: 600 2: 600 3: 600 4: 600 
Graphics:  Device-1: Intel UHD Graphics 615 vendor: Dell driver: i915 v: kernel bus ID: 00:02.0 
           Display: x11 server: X.Org 1.20.8 driver: modesetting unloaded: fbdev,vesa 
           resolution: 1920x1200~60Hz, 1920x1200~60Hz 
           OpenGL: renderer: Mesa Intel UHD Graphics 615 (AML-KBL) v: 4.6 Mesa 20.0.8 
           direct render: Yes 
Audio:     Device-1: Intel Sunrise Point-LP HD Audio vendor: Dell driver: snd_hda_intel 
           v: kernel bus ID: 00:1f.3 
           Device-2: Microsoft type: USB driver: hid-generic,snd-usb-audio,usbhid,uvcvideo 
           bus ID: 5-1.3.2:6 
           Device-3: HP type: USB driver: hid-generic,snd-usb-audio,usbhid bus ID: 5-1.3.5:8 
           Device-4: HP type: USB driver: hid-generic,snd-usb-audio,usbhid bus ID: 5-1.3.6:9 
           Sound Server: ALSA v: k5.8.9-050809-generic 
Network:   Device-1: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel port: efa0 
           bus ID: 3c:00.0 
           IF: wlp60s0 state: up mac: <filter> 
           Device-2: Realtek RTL8153 Gigabit Ethernet Adapter type: USB driver: r8152 
           bus ID: 6-1.3.3:4 
           IF: enx64c901a36adf state: down mac: <filter> 
Drives:    Local Storage: total: 476.94 GiB used: 196.90 GiB (41.3%) 
           ID-1: /dev/nvme0n1 vendor: Toshiba model: KXG50ZNV512G NVMe 512GB size: 476.94 GiB 
Partition: ID-1: / size: 451.63 GiB used: 196.56 GiB (43.5%) fs: ext4 dev: /dev/dm-1 
           ID-2: /boot size: 704.5 MiB used: 320.0 MiB (45.4%) fs: ext4 dev: /dev/nvme0n1p2 
           ID-3: swap-1 size: 15.87 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/dm-2 
Sensors:   System Temperatures: cpu: 44.0 C mobo: 40.0 C sodimm: 38.0 C 
           Fan Speeds (RPM): N/A 
Info:      Processes: 246 Uptime: 44m Memory: 15.51 GiB used: 2.76 GiB (17.8%) Init: systemd 
           runlevel: 5 Compilers: gcc: 9.3.0 Shell: bash v: 5.0.16 inxi: 3.0.38 

Code: Select all

$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC3271 Analog [ALC3271 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: Headset [Thunderbolt Dock Audio Headset], device 0: USB Audio [USB Audio]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 3: Module [Thunderbolt Dock Audio Module], device 0: USB Audio [USB Audio]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
  

Code: Select all

$ pacmd list-cards
4 card(s) available.
    index: 0
	name: <alsa_card.usb-Microsoft_Microsoft___LifeCam_Studio_TM_-02>
	driver: <module-alsa-card.c>
	owner module: 7
	properties:
		alsa.card = "1"
		alsa.card_name = "Microsoft® LifeCam Studio(TM)"
		alsa.long_card_name = "Microsoft Microsoft® LifeCam Studio(TM) at usb-0000:06:00.0-1.3.2, high speed"
		alsa.driver_name = "snd_usb_audio"
		device.bus_path = "pci-0000:06:00.0-usb-0:1.3.2:1.2"
		sysfs.path = "/devices/pci0000:00/0000:00:1c.0/0000:01:00.0/0000:02:01.0/0000:04:00.0/0000:05:02.0/0000:06:00.0/usb5/5-1/5-1.3/5-1.3.2/5-1.3.2:1.2/sound/card1"
		udev.id = "usb-Microsoft_Microsoft®_LifeCam_Studio_TM_-02"
		device.bus = "usb"
		device.vendor.id = "045e"
		device.vendor.name = "Microsoft Corp."
		device.product.id = "0811"
		device.product.name = "Microsoft® LifeCam Studio(TM)"
		device.serial = "Microsoft_Microsoft®_LifeCam_Studio_TM_"
		device.form_factor = "webcam"
		device.string = "1"
		device.description = "Microsoft® LifeCam Studio(TM)"
		module-udev-detect.discovered = "1"
		device.icon_name = "camera-web-usb"
	profiles:
		input:mono-fallback: Mono Input (priority 1, available: unknown)
		input:multichannel-input: Multichannel Input (priority 1, available: unknown)
		off: Off (priority 0, available: unknown)
	active profile: <input:mono-fallback>
	sources:
		alsa_input.usb-Microsoft_Microsoft___LifeCam_Studio_TM_-02.mono-fallback/#0: Microsoft® LifeCam Studio(TM) Mono
	ports:
		analog-input-mic: Microphone (priority 8700, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
		multichannel-input: Multichannel Input (priority 0, latency offset 0 usec, available: unknown)
			properties:
				
    index: 1
	name: <alsa_card.usb-Generic_USB_Audio_201604140001-00>
	driver: <module-alsa-card.c>
	owner module: 8
	properties:
		alsa.card = "2"
		alsa.card_name = "Thunderbolt Dock Audio Headset"
		alsa.long_card_name = "HP-Thunderbolt-Dock-Audio-Headset"
		alsa.driver_name = "snd_usb_audio"
		device.bus_path = "pci-0000:06:00.0-usb-0:1.3.5:1.0"
		sysfs.path = "/devices/pci0000:00/0000:00:1c.0/0000:01:00.0/0000:02:01.0/0000:04:00.0/0000:05:02.0/0000:06:00.0/usb5/5-1/5-1.3/5-1.3.5/5-1.3.5:1.0/sound/card2"
		udev.id = "usb-Generic_USB_Audio_201604140001-00"
		device.bus = "usb"
		device.vendor.id = "03f0"
		device.vendor.name = "HP, Inc"
		device.product.id = "0269"
		device.product.name = "USB Audio"
		device.serial = "Generic_USB_Audio_201604140001"
		device.string = "2"
		device.description = "USB Audio"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-usb"
	profiles:
		input:analog-stereo: Analogue Stereo Input (priority 65, available: unknown)
		output:analog-stereo: Analogue Stereo Output (priority 6500, available: unknown)
		output:analog-stereo+input:analog-stereo: Analogue Stereo Duplex (priority 6565, available: unknown)
		off: Off (priority 0, available: unknown)
	active profile: <output:analog-stereo+input:analog-stereo>
	sinks:
		alsa_output.usb-Generic_USB_Audio_201604140001-00.analog-stereo/#0: USB Audio Analogue Stereo
	sources:
		alsa_output.usb-Generic_USB_Audio_201604140001-00.analog-stereo.monitor/#1: Monitor of USB Audio Analogue Stereo
		alsa_input.usb-Generic_USB_Audio_201604140001-00.analog-stereo/#2: USB Audio Analogue Stereo
	ports:
		analog-input-headset-mic: Headset Microphone (priority 8800, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-output: Analogue Output (priority 9900, latency offset 0 usec, available: unknown)
			properties:
				
    index: 2
	name: <alsa_card.usb-Generic_USB_Audio_201405280001-00>
	driver: <module-alsa-card.c>
	owner module: 9
	properties:
		alsa.card = "3"
		alsa.card_name = "Thunderbolt Dock Audio Module"
		alsa.long_card_name = "HP-Thunderbolt-Dock-Audio-Module"
		alsa.driver_name = "snd_usb_audio"
		device.bus_path = "pci-0000:06:00.0-usb-0:1.3.6:1.0"
		sysfs.path = "/devices/pci0000:00/0000:00:1c.0/0000:01:00.0/0000:02:01.0/0000:04:00.0/0000:05:02.0/0000:06:00.0/usb5/5-1/5-1.3/5-1.3.6/5-1.3.6:1.0/sound/card3"
		udev.id = "usb-Generic_USB_Audio_201405280001-00"
		device.bus = "usb"
		device.vendor.id = "03f0"
		device.vendor.name = "HP, Inc"
		device.product.id = "0567"
		device.product.name = "USB Audio"
		device.serial = "Generic_USB_Audio_201405280001"
		device.string = "3"
		device.description = "USB Audio"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-usb"
	profiles:
		input:analog-stereo: Analogue Stereo Input (priority 65, available: unknown)
		output:analog-stereo: Analogue Stereo Output (priority 6500, available: unknown)
		output:analog-stereo+input:analog-stereo: Analogue Stereo Duplex (priority 6565, available: unknown)
		off: Off (priority 0, available: unknown)
	active profile: <output:analog-stereo+input:analog-stereo>
	sinks:
		alsa_output.usb-Generic_USB_Audio_201405280001-00.analog-stereo/#1: USB Audio Analogue Stereo
	sources:
		alsa_output.usb-Generic_USB_Audio_201405280001-00.analog-stereo.monitor/#3: Monitor of USB Audio Analogue Stereo
		alsa_input.usb-Generic_USB_Audio_201405280001-00.analog-stereo/#4: USB Audio Analogue Stereo
	ports:
		analog-input-headset-mic: Headset Microphone (priority 8800, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-output-headphones: Headphones (priority 9900, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-headphones"
    index: 3
	name: <alsa_card.pci-0000_00_1f.3>
	driver: <module-alsa-card.c>
	owner module: 10
	properties:
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xd9628000 irq 170"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "9d71"
		device.product.name = "Sunrise Point-LP HD Audio"
		device.form_factor = "internal"
		device.string = "0"
		device.description = "Built-in Audio"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		input:analog-stereo: Analogue Stereo Input (priority 65, available: unknown)
		output:analog-stereo: Analogue Stereo Output (priority 6500, available: unknown)
		output:analog-stereo+input:analog-stereo: Analogue Stereo Duplex (priority 6565, available: unknown)
		output:hdmi-stereo: Digital Stereo (HDMI) Output (priority 5900, available: no)
		output:hdmi-stereo+input:analog-stereo: Digital Stereo (HDMI) Output + Analogue Stereo Input (priority 5965, available: no)
		output:hdmi-surround: Digital Surround 5.1 (HDMI) Output (priority 800, available: no)
		output:hdmi-surround+input:analog-stereo: Digital Surround 5.1 (HDMI) Output + Analogue Stereo Input (priority 865, available: no)
		output:hdmi-surround71: Digital Surround 7.1 (HDMI) Output (priority 800, available: no)
		output:hdmi-surround71+input:analog-stereo: Digital Surround 7.1 (HDMI) Output + Analogue Stereo Input (priority 865, available: no)
		output:hdmi-stereo-extra1: Digital Stereo (HDMI 2) Output (priority 5700, available: no)
		output:hdmi-stereo-extra1+input:analog-stereo: Digital Stereo (HDMI 2) Output + Analogue Stereo Input (priority 5765, available: no)
		output:hdmi-surround-extra1: Digital Surround 5.1 (HDMI 2) Output (priority 600, available: no)
		output:hdmi-surround-extra1+input:analog-stereo: Digital Surround 5.1 (HDMI 2) Output + Analogue Stereo Input (priority 665, available: no)
		output:hdmi-surround71-extra1: Digital Surround 7.1 (HDMI 2) Output (priority 600, available: no)
		output:hdmi-surround71-extra1+input:analog-stereo: Digital Surround 7.1 (HDMI 2) Output + Analogue Stereo Input (priority 665, available: no)
		output:hdmi-stereo-extra2: Digital Stereo (HDMI 3) Output (priority 5700, available: no)
		output:hdmi-stereo-extra2+input:analog-stereo: Digital Stereo (HDMI 3) Output + Analogue Stereo Input (priority 5765, available: no)
		output:hdmi-surround-extra2: Digital Surround 5.1 (HDMI 3) Output (priority 600, available: no)
		output:hdmi-surround-extra2+input:analog-stereo: Digital Surround 5.1 (HDMI 3) Output + Analogue Stereo Input (priority 665, available: no)
		output:hdmi-surround71-extra2: Digital Surround 7.1 (HDMI 3) Output (priority 600, available: no)
		output:hdmi-surround71-extra2+input:analog-stereo: Digital Surround 7.1 (HDMI 3) Output + Analogue Stereo Input (priority 665, available: no)
		output:hdmi-stereo-extra3: Digital Stereo (HDMI 4) Output (priority 5700, available: no)
		output:hdmi-stereo-extra3+input:analog-stereo: Digital Stereo (HDMI 4) Output + Analogue Stereo Input (priority 5765, available: no)
		output:hdmi-surround-extra3: Digital Surround 5.1 (HDMI 4) Output (priority 600, available: no)
		output:hdmi-surround-extra3+input:analog-stereo: Digital Surround 5.1 (HDMI 4) Output + Analogue Stereo Input (priority 665, available: no)
		output:hdmi-surround71-extra3: Digital Surround 7.1 (HDMI 4) Output (priority 600, available: no)
		output:hdmi-surround71-extra3+input:analog-stereo: Digital Surround 7.1 (HDMI 4) Output + Analogue Stereo Input (priority 665, available: no)
		output:hdmi-stereo-extra4: Digital Stereo (HDMI 5) Output (priority 5700, available: no)
		output:hdmi-stereo-extra4+input:analog-stereo: Digital Stereo (HDMI 5) Output + Analogue Stereo Input (priority 5765, available: no)
		output:hdmi-surround-extra4: Digital Surround 5.1 (HDMI 5) Output (priority 600, available: no)
		output:hdmi-surround-extra4+input:analog-stereo: Digital Surround 5.1 (HDMI 5) Output + Analogue Stereo Input (priority 665, available: no)
		output:hdmi-surround71-extra4: Digital Surround 7.1 (HDMI 5) Output (priority 600, available: no)
		output:hdmi-surround71-extra4+input:analog-stereo: Digital Surround 7.1 (HDMI 5) Output + Analogue Stereo Input (priority 665, available: no)
		off: Off (priority 0, available: unknown)
	active profile: <output:analog-stereo+input:analog-stereo>
	sinks:
		alsa_output.pci-0000_00_1f.3.analog-stereo/#2: Built-in Audio Analogue Stereo
	sources:
		alsa_output.pci-0000_00_1f.3.analog-stereo.monitor/#5: Monitor of Built-in Audio Analogue Stereo
		alsa_input.pci-0000_00_1f.3.analog-stereo/#6: Built-in Audio Analogue Stereo
	ports:
		analog-input-internal-mic: Internal Microphone (priority 8900, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-headphone-mic: Microphone (priority 8700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-headset-mic: Headset Microphone (priority 8800, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-1: HDMI / DisplayPort 2 (priority 5800, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-2: HDMI / DisplayPort 3 (priority 5700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-3: HDMI / DisplayPort 4 (priority 5600, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-4: HDMI / DisplayPort 5 (priority 5500, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"

Code: Select all

pacmd list-sinks
3 sink(s) available.
    index: 0
	name: <alsa_output.usb-Generic_USB_Audio_201604140001-00.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE
	priority: 9049
	volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 0.00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 1
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0.00 ms; range is 0.50 .. 2000.00 ms
	card: 1 <alsa_card.usb-Generic_USB_Audio_201604140001-00>
	module: 8
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "USB Audio"
		alsa.id = "USB Audio"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "2"
		alsa.card_name = "Thunderbolt Dock Audio Headset"
		alsa.long_card_name = "HP-Thunderbolt-Dock-Audio-Headset"
		alsa.driver_name = "snd_usb_audio"
		device.bus_path = "pci-0000:06:00.0-usb-0:1.3.5:1.0"
		sysfs.path = "/devices/pci0000:00/0000:00:1c.0/0000:01:00.0/0000:02:01.0/0000:04:00.0/0000:05:02.0/0000:06:00.0/usb5/5-1/5-1.3/5-1.3.5/5-1.3.5:1.0/sound/card2"
		udev.id = "usb-Generic_USB_Audio_201604140001-00"
		device.bus = "usb"
		device.vendor.id = "03f0"
		device.vendor.name = "HP, Inc"
		device.product.id = "0269"
		device.product.name = "USB Audio"
		device.serial = "Generic_USB_Audio_201604140001"
		device.string = "front:2"
		device.buffering.buffer_size = "384000"
		device.buffering.fragment_size = "192000"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analogue Stereo"
		device.description = "USB Audio Analogue Stereo"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-usb"
	ports:
		analog-output: Analogue Output (priority 9900, latency offset 0 usec, available: unknown)
			properties:
				
	active port: <analog-output>
  * index: 1
	name: <alsa_output.usb-Generic_USB_Audio_201405280001-00.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: RUNNING
	suspend cause: (none)
	priority: 9049
	volume: front-left: 16008 /  24% / -36.73 dB,   front-right: 16008 /  24% / -36.73 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 69.87 ms
	max request: 14 KiB
	max rewind: 14 KiB
	monitor source: 3
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 1
	linked by: 1
	configured latency: 75.00 ms; range is 0.50 .. 2000.00 ms
	card: 2 <alsa_card.usb-Generic_USB_Audio_201405280001-00>
	module: 9
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "USB Audio"
		alsa.id = "USB Audio"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "3"
		alsa.card_name = "Thunderbolt Dock Audio Module"
		alsa.long_card_name = "HP-Thunderbolt-Dock-Audio-Module"
		alsa.driver_name = "snd_usb_audio"
		device.bus_path = "pci-0000:06:00.0-usb-0:1.3.6:1.0"
		sysfs.path = "/devices/pci0000:00/0000:00:1c.0/0000:01:00.0/0000:02:01.0/0000:04:00.0/0000:05:02.0/0000:06:00.0/usb5/5-1/5-1.3/5-1.3.6/5-1.3.6:1.0/sound/card3"
		udev.id = "usb-Generic_USB_Audio_201405280001-00"
		device.bus = "usb"
		device.vendor.id = "03f0"
		device.vendor.name = "HP, Inc"
		device.product.id = "0567"
		device.product.name = "USB Audio"
		device.serial = "Generic_USB_Audio_201405280001"
		device.string = "front:3"
		device.buffering.buffer_size = "384000"
		device.buffering.fragment_size = "192000"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analogue Stereo"
		device.description = "USB Audio Analogue Stereo"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-usb"
	ports:
		analog-output-headphones: Headphones (priority 9900, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-headphones>
    index: 2
	name: <alsa_output.pci-0000_00_1f.3.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE
	priority: 9039
	volume: front-left: 22262 /  34% / -28.13 dB,   front-right: 22262 /  34% / -28.13 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 0.00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 5
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0.00 ms; range is 0.50 .. 2000.00 ms
	card: 3 <alsa_card.pci-0000_00_1f.3>
	module: 10
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC3271 Analog"
		alsa.id = "ALC3271 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xd9628000 irq 170"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "9d71"
		device.product.name = "Sunrise Point-LP HD Audio"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "384000"
		device.buffering.fragment_size = "192000"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analogue Stereo"
		device.description = "Built-in Audio Analogue Stereo"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-speaker>
Last edited by Moem on Tue Oct 06, 2020 2:22 am, edited 1 time in total.
Reason: Split off into a separate topic. Every new question deserves its own topic. Old thread was https://forums.linuxmint.com/viewtopic.php?f=48&t=290814
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MrEen
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Posts: 16673
Joined: Mon Jun 12, 2017 8:39 pm

Re: How to get my sound working with HP Thunderbolt dock 120W G2

Post by MrEen »

Hi ashabc, and welcome to the forum.

This looks like it going to be an easy one, but everytime I say that, well... :lol:

When you plug in your headset to the dock, it appears you'll need to manually change the output from Thunderbolt Dock Audio Module to Thunderbolt Dock Audio Headset in your sound settings.

If you don't see such choices there, install and run PulseAudio Volume Control (pavucontrol) where you can do this on the Output Devices tab.

I suspect that will fix things, but there's a chance there'll still be an issue. If there is still problems, paste the output of this command:

Code: Select all

curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999
The last line of output will have a URL pointing to your sound setup. Please run that while the headset is plugged in.
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