No sound on new laptop

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Rocket
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No sound on new laptop

Post by Rocket »

Just purchased HP 14 laptop. Installed Mint 20.1 Xfce. Wifi and all else works except sound. Appears not to recognize any sound card. Any help would be appreciated.
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
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MrEen
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Re: No sound on new laptop

Post by MrEen »

Hi Rocket,

Let's get a look at your sound setup with this command:

Code: Select all

curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999
The last line of output will have a URL pointing to the info. Pasting that URL is all I need.
Rocket
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Location: Colorado

Re: No sound on new laptop

Post by Rocket »

Thanks so much for the response. I'll be in and out today, but will watch this post. Here is the output you requested:

rocket@laptop:~$ curl https://gitlab.freedesktop.org/pulseaud ... line=false | bash | nc termbin.com 9999
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 2093 100 2093 0 0 3142 0 --:--:-- --:--:-- --:--:-- 3137
ls: cannot access '/proc/asound/card[0-9]': No such file or directory
alsactl: save_state:1595: No soundcards found...
cat: /tmp/alsa-info.IRDtJzDXL3/alsactl.tmp: No such file or directory
https://termbin.com/isce
rocket@laptop:~$
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MrEen
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Re: No sound on new laptop

Post by MrEen »

I suspect the 5.8 kernel is enough to fix this. Open the Update Manager and click on View > Linux kernels. Install the highest 5.8 kernel then reboot and see if the sound works.
Rocket
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[Solved]: No sound on new laptop

Post by Rocket »

I installed the highest numbered 5.8 kernel, as you suggested, and the sound works! I am very grateful because now I have a fully functional linux laptop. As a non-technical person I have learned to resolve many issues in linux, especially in debian on my desktop, but this was beyond my ability. Thanks very much.
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MrEen
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Re: No sound on new laptop

Post by MrEen »

You're most welcome. :D
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